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          Tha1st.com

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Shopping.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/28/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            For past 4 months I have been getting a reoccurring charge of ***** that I have contacted customer support about per their website. Asking for it to ve cancelled. At this point I want refund for the past 4 months since I have done what they what they asked.

            Business response

            08/01/2022

            ***************************
            *******************

            Your Membership is Canceled
            You Have Been A Member Since Dec 26 at 10:38 pm.
            Our Database shows that you Aggreged to All Terms and Conditions then via the Checkout page of our Site.
            You Proceeded to Enjoy All Benefits of our Membership by Selecting the 1st Members Shipping Option in the Shipping and distribution channel at Check out.

            This Method of Shipping Provided to you Provided the Following Benefits:
            order protection/Order replacement for damaged and lost products
            exclusive deals for members
            free shipping
            Access Credits to our 24-hour order tracking software.
            And many other perks on our store

            Your First and Only Request for A Cancelation Of Your Membership Was 7/28/2022 7:38:07 PM.
            You have also been reimbursed the Value of $35.95 YOUR TOTAL REQUEST BEFORE SUBMITTING THIS DISPUTE. THIS ACTION IS BASED ON OUR POLICY. Https://Shoptha1st.Com/Pages/Membership-Purchase-Success
            There Is No Further Action Required from You. 

             

            Regards,
            Support Team,

          • Initial Complaint

            07/20/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Tha1st.com, I know I did not sign up for monthly subscription I just bought the one time phone holder and regret buying it Now I've been charged twice for this for 35 bucks that I didn't want I have emailed the company twice to stop this and still they have not stopped I've already emailed them showing last month

            Business response

            07/24/2022

            *************************
            ********************

            Your Membership is already Canceled
            You Have Been A Member Since December 20, 2021 at 8:53 pm.
            Our Database shows that you Aggreged to All Terms and Conditions then via the Checkout page of our Site.
            You Proceeded to Enjoy All Benefits of our Membership by Selecting the 1st Members Shipping Option in the Shipping and distribution channel at Check out.

            This Method of Shipping Provided to you Provided the Following Benefits:
            order protection/Order replacement for damaged and lost products
            exclusive deals for members
            free shipping
            Access Credits to our 24-hour order tracking software.
            And many other perks on our store

            Your First and Only Request for A Cancelation Of Your Membership Was Thu, Jan 13, 11:28 AM.
            You have also been reimbursed the Value of $35.95 YOUR TOTAL REQUEST BEFORE SUBMITTING THIS DISPUTE. THIS ACTION IS BASED ON OUR POLICY. Https://Shoptha1st.Com/Pages/Membership-Purchase-Success
            There Is No Further Action Required from You. 

          • Initial Complaint

            04/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a phone charger a year and a half ago for the holidays. At time of purchase I was unaware of any membership. After realizing the recurring fee with the bank I called my back. It asked me to contact the buisness. I have followed the directions and emailed the request to cancel the membership. I automatically get a generated email that they received my email and the company will be getting back to me soon. At no time have I gotten an email in return or phone call. If I did get a phone call it never says Tha 1st and they never leave a message if I missed the call. It stopped for a while and then picked up again (charges). If it does not get resolved this week I will be forced to call my bank and show them all the email documentation that I sent and no reply after the initial automated email. Please help me to stop the membership that I never desired to be enrolled in. I made a purchase based off of an advertisement that I found in ********* Very disappointed that I can't get this problem resolved. I thank you in advance for your help and guidance with this matter.

            Business response

            04/29/2022

            ***********************
            *********************

            You Have Been A Member Since December 12, 2020 at 7:44 am.
            Our Database shows that you Aggreged to All Terms and Conditions then via the Checkout page of our Site.
            You Proceeded to Enjoy All Benefits of our Membership by Selecting the 1st Members Shipping Option in the Shipping and distribution channel at Check out.

            This Method of Shipping Provided to you Provided the Following Benefits:
            order protection/Order replacement for damaged and lost products
            exclusive deals for members
            free shipping
            Access Credits to our 24-hour order tracking software.
            And many other perks on our store

            Your First and Only Request for A Cancelation Of Your Membership Was Thu, Jan 13, 11:28 AM.
            You have also been reimbursed the Value of $14.51 YOUR TOTAL REQUEST BEFORE SUBMITTING THIS DISPUTE. THIS ACTION IS BASED ON OUR POLICY. Https://Shoptha1st.Com/Pages/Membership-Purchase-Success
            There Is No Further Action Required from You. 

             

            Regards,
            Support Team,

          • Initial Complaint

            03/31/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I made a purchase for a Phone holder and apparantly I SIGNED for a mebership that was not aware they are charging me ***** this company is a fraud misleading customers and taking advantage. The *** necesita to go after THA 1st organization because they are being deceptive with clients and misleading them & misinforming. I

            Business response

            04/15/2022

            *********************************
            **************************

            You Have Been A Member Since December 21, 2021 at 12:21 pm.
            Our Database shows that you Aggreged to All Terms and Conditions then via the Check out page of our Site.
            You Proceeded to Enjoy All Benefits of out Membership by Selecting the 1st Members Shipping Option in the Shipping and distribution channel at Check out.

            This Method of Shipping Provided to you Provided the Following Benefits:
            order protection/Order replacement for damaged and lost products
            exclusive deals for members
            free shipping
            Access Credits to our 24-hour order tracking software.
            And many other perks on our store

            YOU HAVE SINCE BEEN REIMBURSED the Value of $35.99 YOUR TOTAL REQUEST BEFORE SUBMITTING THIS DISPUTE. THIS ACTION IS BASED ON OUR POLICY. Https://Shoptha1st.Com/Pages/Membership-Purchase-Success
            There Is No Further Action Required from You. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

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          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          14603 E Atlantic Dr

          Aurora, CO 80014-1513

          Visit Website
          (720) 254-1261

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.