ComplaintsforTha1st.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
For past 4 months I have been getting a reoccurring charge of ***** that I have contacted customer support about per their website. Asking for it to ve cancelled. At this point I want refund for the past 4 months since I have done what they what they asked.Business response
08/01/2022
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Your Membership is Canceled
You Have Been A Member Since Dec 26 at 10:38 pm.
Our Database shows that you Aggreged to All Terms and Conditions then via the Checkout page of our Site.
You Proceeded to Enjoy All Benefits of our Membership by Selecting the 1st Members Shipping Option in the Shipping and distribution channel at Check out.
This Method of Shipping Provided to you Provided the Following Benefits:
order protection/Order replacement for damaged and lost products
exclusive deals for members
free shipping
Access Credits to our 24-hour order tracking software.
And many other perks on our store
Your First and Only Request for A Cancelation Of Your Membership Was 7/28/2022 7:38:07 PM.
You have also been reimbursed the Value of $35.95 YOUR TOTAL REQUEST BEFORE SUBMITTING THIS DISPUTE. THIS ACTION IS BASED ON OUR POLICY. Https://Shoptha1st.Com/Pages/Membership-Purchase-Success
There Is No Further Action Required from You.Regards,
Support Team,Initial Complaint
07/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Tha1st.com, I know I did not sign up for monthly subscription I just bought the one time phone holder and regret buying it Now I've been charged twice for this for 35 bucks that I didn't want I have emailed the company twice to stop this and still they have not stopped I've already emailed them showing last monthBusiness response
07/24/2022
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Your Membership is already Canceled
You Have Been A Member Since December 20, 2021 at 8:53 pm.
Our Database shows that you Aggreged to All Terms and Conditions then via the Checkout page of our Site.
You Proceeded to Enjoy All Benefits of our Membership by Selecting the 1st Members Shipping Option in the Shipping and distribution channel at Check out.
This Method of Shipping Provided to you Provided the Following Benefits:
order protection/Order replacement for damaged and lost products
exclusive deals for members
free shipping
Access Credits to our 24-hour order tracking software.
And many other perks on our store
Your First and Only Request for A Cancelation Of Your Membership Was Thu, Jan 13, 11:28 AM.
You have also been reimbursed the Value of $35.95 YOUR TOTAL REQUEST BEFORE SUBMITTING THIS DISPUTE. THIS ACTION IS BASED ON OUR POLICY. Https://Shoptha1st.Com/Pages/Membership-Purchase-Success
There Is No Further Action Required from You.Initial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a phone charger a year and a half ago for the holidays. At time of purchase I was unaware of any membership. After realizing the recurring fee with the bank I called my back. It asked me to contact the buisness. I have followed the directions and emailed the request to cancel the membership. I automatically get a generated email that they received my email and the company will be getting back to me soon. At no time have I gotten an email in return or phone call. If I did get a phone call it never says Tha 1st and they never leave a message if I missed the call. It stopped for a while and then picked up again (charges). If it does not get resolved this week I will be forced to call my bank and show them all the email documentation that I sent and no reply after the initial automated email. Please help me to stop the membership that I never desired to be enrolled in. I made a purchase based off of an advertisement that I found in ********* Very disappointed that I can't get this problem resolved. I thank you in advance for your help and guidance with this matter.Business response
04/29/2022
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You Have Been A Member Since December 12, 2020 at 7:44 am.
Our Database shows that you Aggreged to All Terms and Conditions then via the Checkout page of our Site.
You Proceeded to Enjoy All Benefits of our Membership by Selecting the 1st Members Shipping Option in the Shipping and distribution channel at Check out.
This Method of Shipping Provided to you Provided the Following Benefits:
order protection/Order replacement for damaged and lost products
exclusive deals for members
free shipping
Access Credits to our 24-hour order tracking software.
And many other perks on our store
Your First and Only Request for A Cancelation Of Your Membership Was Thu, Jan 13, 11:28 AM.
You have also been reimbursed the Value of $14.51 YOUR TOTAL REQUEST BEFORE SUBMITTING THIS DISPUTE. THIS ACTION IS BASED ON OUR POLICY. Https://Shoptha1st.Com/Pages/Membership-Purchase-Success
There Is No Further Action Required from You.Regards,
Support Team,Initial Complaint
03/31/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I made a purchase for a Phone holder and apparantly I SIGNED for a mebership that was not aware they are charging me ***** this company is a fraud misleading customers and taking advantage. The *** necesita to go after THA 1st organization because they are being deceptive with clients and misleading them & misinforming. IBusiness response
04/15/2022
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You Have Been A Member Since December 21, 2021 at 12:21 pm.
Our Database shows that you Aggreged to All Terms and Conditions then via the Check out page of our Site.
You Proceeded to Enjoy All Benefits of out Membership by Selecting the 1st Members Shipping Option in the Shipping and distribution channel at Check out.
This Method of Shipping Provided to you Provided the Following Benefits:
order protection/Order replacement for damaged and lost products
exclusive deals for members
free shipping
Access Credits to our 24-hour order tracking software.
And many other perks on our store
YOU HAVE SINCE BEEN REIMBURSED the Value of $35.99 YOUR TOTAL REQUEST BEFORE SUBMITTING THIS DISPUTE. THIS ACTION IS BASED ON OUR POLICY. Https://Shoptha1st.Com/Pages/Membership-Purchase-Success
There Is No Further Action Required from You.
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.