Complaints

This profile includes complaints for Breckenridge Grand Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Breckenridge Grand Vacations, LLC

  100 S Main St Breckenridge, CO 80424

  
• 

  Grand Timber Lodge

  75 Snowflake Dr Breckenridge, CO 80424

  
• 

  BGV Marketing Services - Breckenridge Grand Vacations

  15334 E Hinsdale Cir Ste 1A Centennial, CO 80112

• 

  BGV Marketing Services - Breckenridge Grand Vacations

  15334 E Hinsdale Cir Ste 1A Centennial, CO 80112

• 

  Peak 8, LLC

  1627 Ski Hill Rd. Breckenridge, CO 80424

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to share the deceptive sales practices and ongoing financial burden associated with my timeshare purchase from Breckenridge Grand Vacations. During the sales presentation, I specifically asked if this was a timeshare and was assured it was not, but rather an "investment in our future" that could supposedly double in value over time. The salesperson emphasized benefits such as the ability to use points for multiple vacations annually, cover maintenance fees through renting out the property, and access to resorts worldwide. These claims turned out to be untrue. Since purchasing, I have been unable to use the timeshare as promised due to restrictions, additional fees, and misleading membership requirements, leaving the property effectively unusable. Attempts to seek support from the sales ***resentative were futile as he was no longer employed, and the resort offered no viable solutions when I sought to sell the property, directing me to external services instead. The escalating maintenance fees have become unaffordable, nearly tripling since 2014, and I cannot justify or sustain paying for something I cannot use and consider worthless. Supporting evidence, including documents from the sales *** containing false promises, substantiates these grievances. I seek the full cancellation of my timeshare contract to alleviate this financial and emotional strain. I deserve nothing less than to be released from this contract immediately.

  

  Business Response

  Date: 04/11/2025

  Hello ****** *******,
  Thank you for taking the time to share your feedback it is greatly appreciated.
  At Breckenridge Grand Vacations, we are committed to full transparency at the point of sale. To support this commitment, all purchasers are required to sign the attached document. We kindly ask that you pay particular attention to lines 7 and 10, which specifically address the exchange network and the potential future value of your purchase.
  We believe that by providing a list of recommended resale options including reputable third-party services we have offered a viable solution for transitioning out of ownership. This not only allows you to move forward, but also presents an opportunity to recover a portion of the funds you have invested.
  Additionally, our team of dedicated reservation and exchange specialists is always available to assist you with any future booking or exchange needs.

  Customer Answer

  Date: 04/20/2025

  Complaint: 23172271
  
  I am rejecting this response because:

  I never stated that I did not sign a contract with this company. My issues stem from the verbal lies told by this company's sales staff. Regardless of what is in the contract, this company has the ethical duty to verbally give accurate information regarding this ownership. The signing process was rushed, so I believe this company was run on ethics and did not question if they were feeding me inaccurate information. Breckenridge can throw the contract in my face as many times as they want to; however, the 65 other complaints on this BBB page show this company is acting in an unethical manner and possibly illegal manner, as timeshares are not to be misrepresented. I will not stop my complaints until I am treated fairly and allowed to exit this contract. 
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 04/28/2025

  Hello ******,
  Thank you for taking the time to share your additional feedback with us.
  We are committed to maintaining a fully transparent sales process. To that end, all relevant information is clearly disclosed within our sales documents. Additionally, we provide a five-day rescission period, during which purchasers are free to review the contract terms in detail and, should they choose, cancel the agreement without penalty.
  We would also like to acknowledge that we have received reports from other owners indicating that some timeshare exit companies have advised individuals to post negative reviews on the BBB and similar platforms in an effort to discredit our organization.
  We remain dedicated to open communication and are always available to address any questions or concerns you may have.

  Customer Answer

  Date: 04/30/2025

  Complaint: 23172271
  
  I am rejecting this response because:

  While the ********* company claims to have a transparent sales process and provides a rescission period, the reality is that these statements fail to address the deeper issues raised by owners. Shifting blame onto third-party sales or exit companies is an attempt to deflect from their own unethical sales tactics, such as misleading verbal promises during presentations that paint an inaccurate picture of ownership. Owners are not posting negative reviews out of thin air; these reviews reflect genuine frustration and dissatisfaction, as evident in complaints across multiple platforms, not just the BBB. The existence of exit companies itself highlights a major flaw in the timeshare modelif selling a timeshare were a feasible and straightforward task, these businesses wouldnt need to exist. Instead of accusing others and obscuring the truth, the company should provide a tangible and reasonable cancellation option for owners, especially those who feel deceived or have had a poor experience. Suggesting that a five-day rescission period is sufficient assumes that owners would immediately detect deceptive tactics within such a short window, which is unrealistic given the degree of trust and persuasive techniques involved in the sales process. This repeated pattern suggests that the company values profit above all else, ignoring its responsibility to create genuine value for its customers. Its time the ********* company stops avoiding accountability and addresses the core issuethat their sales presentations are designed to lock owners into contracts through false assurances, leaving them regretting their decision once the reality of ownership becomes clear.
  
  Regards,
  
  ****** *******

  Customer Answer

  Date: 04/30/2025

  I have attached a PDF document in regards to my complaint

  Customer Answer

  Date: 04/30/2025

  I have attached a PDF document for my complaint.

  Customer Answer

  Date: 04/30/2025

  Contract info.

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint about a misleading sales experience and purchase with Breckenridge Grand Vacations and their trial travel program, purchased for $1,895 on June 9, 2024. The program was marketed as providing access to luxurious European destinations like *****, ****, and *****, but it severely restricts access to desirable locations, offering minimal or no availability in the key locations we were promised. These limitations were not disclosed during the sales presentation. On November 18th, 2024, program manager ****** ***** admitted the sales process misrepresents the programs capabilities, which transcripts of are attached. The booking process has been tedious and far from the luxury experience promised. * There is no automated system to alert me when a preferred destination becomes available and nobody to track for you so even in the minimal chance a spot we wanted to go is open, we can't book it. * The system restricts booking based on parameters that were never explained before, during, or after the sales process * I have been told that success requires "constant monitoring" of availability, which is entirely impractical for customers like myself with full-time jobs.Customer service offered inadequate alternatives, like destinations in ****** or the *********, or reselling the package to family which do not align with the promised experience. Refunds have been denied, despite $1,895 of my payment allegedly covering a Breckenridge resort stay, vs only 400 going to the third party international travel company which was not the advertised focus. Desired Outcome I am seeking:A full refund of $1,895, as the program fails to deliver on its promises.Acknowledgment of misleading sales practices.A review of marketing materials to prevent future misrepresentation.Thank you for your attention. I look forward to a fair resolution.

  

  Business Response

  Date: 11/21/2024

  Hello Ms. ************** appreciate you taking the time to leave your feedback.
  Breckenridge Grand Vacations is unable to control the availability at resorts within the exchange program. For that reason, we do provide a list outlining the likelihood that you can book in each area during specific times of the year.
  We will have a member of our management team contact you to discuss your options within the next 2-3 business days.  

  Customer Answer

  Date: 11/21/2024

  Thank you for responding to this request in a timely manner. I want to clarify a point you made though. You did NOT specify the likelihood of availability. You specified the months certain locations would be available. Which is why we made ourselves fully available in all months that *****, ******, and ******* were listed as available. We had no travel restrictions from January-December of 2025. However, the open months you provided on the sheet still couldnt make it work. If you are marketing a 7 night 8 day stay abroad as the primary value in the package, you should really focus on presenting it properly and fairly during the sales conversation and not glossing over details, or sugar coating the truth to make a sale. 
  
  ****** reached out to me letting me know I can cancel and get a refund for everything. I am now waiting on confirmation from the sales team. Please cancel any and all ties to myself and my boyfriends account and pay us back the original $1,895. Thank you for your cooperation.
  
  
  The voicemail left, screenshotted, is attached. I am providing that to the BBB system to ensure my refund and cancellation will be fully processed by Breckenridge grand Vacations. 
  
  
  We will accept the refund of $1,895 and cancellation of our Breckenridge stay via our original form of payment or by check through mail to our address: *************************************************. Once I receive payment I will close out this case with the BBB. 
  
  
  Thank you for cooperating and providing a reasonable outcome. 
  
  
  Best,
  Maddie

  

  Business Response

  Date: 11/25/2024

  Hello Ms. ***************** you for taking the time to leave your additional comments.
  We will pass your feedback to the appropriate parties as an additional training opportunity.
  Please let us know if you have any questions or need further assistance.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My numerous attempts to contact the company for assistance have been met with refusal. They seem solely focused on collecting past-due fees, which I find unreasonable and ridiculous. During the initial sales presentation, I was promised benefits that have not been met. Despite being informed that our accumulated points would allow for family stays without added costs, we incurred out-of-pocket expenses both during our stays at Grand Peak 8 and in *******. We were assured impressive accommodations with yearly access, manageable maintenance fees, and options for resale or a company buy-outall of which have proven false.Instead, fees have significantly increased, accommodations are subpar, amenities are unavailable or overbooked, and there has been additional fees. This experience has caused financial strain, impacting our personal lives. I need leadership to review of our account, and provide an opportunity to relinquish our membership. I request a full refund of all monies paid.

  

  Business Response

  Date: 11/01/2024

  Hello Mr.& Ms. ******************** you for taking the time to share your feedback with us. We appreciate your input and are here to assist you.
  We noticed that we have not yet received any communication from you regarding your concerns. If you could provide us with any emails or the dates of calls made on your end, we would be happy to review them further. Our Accounts Receivable team has been actively reaching out via email and phone multiple times a week regarding your account status. We encourage you to respond to those communications or give us a call at your convenience, as we are dedicated to providing you with the best possible service.
  Regarding your ownership at the resort, we want to clarify that there are no additional costs associated with staying during your owners' week. However, please note that exchanges 

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My numerous attempts to contact the company for assistance have been met with refusal. They seem solely focused on collecting past-due fees, which I find unreasonable and ridiculous. During the initial sales presentation, I was promised benefits that have not been met. Despite being informed that our accumulated points would allow for family stays without added costs, we incurred out-of-pocket expenses both during our stays at Grand Peak 8 and in *******. We were assured impressive accommodations with yearly access, manageable maintenance fees, and options for resale or a company buy-outall of which have proven false.Instead, fees have significantly increased, accommodations are subpar, amenities are unavailable or overbooked, and there has been additional fees. This experience has caused financial strain, impacting our personal lives. I need leadership to review of our account, and provide an opportunity to relinquish our membership. I request a full refund of all monies paid.

  

  Business Response

  Date: 11/01/2024

  Hello Mr.& Ms. ******************** you for taking the time to share your feedback with us. We appreciate your input and are here to assist you.
  We noticed that we have not yet received any communication from you regarding your concerns. If you could provide us with any emails or the dates of calls made on your end, we would be happy to review them further. Our Accounts Receivable team has been actively reaching out via email and phone multiple times a week regarding your account status. We encourage you to respond to those communications or give us a call at your convenience, as we are dedicated to providing you with the best possible service.
  Regarding your ownership at the resort, we want to clarify that there are no additional costs associated with staying during your owners' week. However, please note that exchanges back to our properties may incur a small fee. Additionally,exchanges through ********************** may involve fees that vary based on the resort and the exchange company's policies. Unfortunately, we do not have control over these fees, but all costs are disclosed at the time of booking for your review.
  We take pride in Grand Colorado on Peak 8, which holds the highest rating within the exchange network and has received multiple awards for our accommodations. We believe that characterizing our offerings as subpar does not accurately reflect the quality we provide.
  Thank you for your understanding, and we look forward to assisting you further.

  Customer Answer

  Date: 11/04/2024

  Complaint: 22490113
  
  I am rejecting this response because: 
  On or around the below dates:
  10.01.2024-email to ************************************************************** ******* ********
  10.02.2024-received response from ******* ********
  10.14.2024-emailed a response to **************************************************************
  10.16.2024-received response from *******
  10.24.2024-received email from *********************************************************** denying assistance to help return the timeshare.
  
  Regards,
  
  ******* **********

  

  Business Response

  Date: 11/04/2024

  Dear *** and Ms. ******************** you for sharing the details of your emails and our previous responses.
  I understand your concerns regarding your contract and existing loan. Unfortunately, as we currently do not have a buyback, resale, or deed-back program in place, we are unable to simply cancel your contract.
  However, we would like to extend the support of our award-winning Owner Support specialists, who are eager to assist you with any questions or needs related to reservations, exchanges, and rentals.
  Please let us know how we can help you further.

  Customer Answer

  Date: 11/05/2024

  Complaint: 22490113
  
  I am rejecting this response because: You dont understand our concerns and are ignoring the facts. Despite you not having a buyback, resale, or deed-back program in place, something must be done. We are not interested in reservations. We are not interested in maintaining this membership. We are requesting a full refund of what we have paid to you, as well as the membership being closed. We were lied to at the time of purchase and this membership does not live up to the verbal representations that we were given. Those statements should have been accurately represented in the contract documents that we were provided. We assumed that this would be the case and unfortunately, we were misled. We understand that things happen, that is why we are giving you the opportunity to make this right. It is not our fault that your representations lied to us. It is not our fault that you do not have a program or policy in place to assist in situations such as ours. You not having these things does not negate the facts. Please get our account in front of someone who has the authority to get this matter resolved. The existing loan needs to be null and void. We entered this agreement based on what we were told. What we were told were lies. We will return it to you and you can resale it to someone else, the RIGHT WAY.
  
  Regards,
  
  ******* **********

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one week timeshare during the winter prime season at the Grand Colorado on Peak 8. Several weeks ago I tried to schedule my week and they told me to call back in a couple of weeks because nothing was available. She acknowledged that I was entitled to my week during the winter prime season. Today I called back and a different *** told me that there was no availability and that I lost my right to my week during the winter prime season. This is a clear breach of contract. Please contact me an honor our contract.**** ****** ******** Kuninari **********

  

  Business Response

  Date: 10/25/2024

  Hello Mr. **************** you for taking the time to leave your feedback.
  Our records indicate that you have now booked a Winter prime week for 2025.
  Please let us know if you have any questions or need further assistance.

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are formally lodging a complaint against Breckenridge Grand Vacations regarding our ongoing dissatisfaction and the numerous challenges we have encountered since purchasing our timeshare. Unfortunately, our experience has not aligned with the promises made during the sales presentation, and we feel misled regarding the property's value and usability. Upon purchasing our timeshare, we were assured of various perks, including daily passes, reduced rates for off-peak stays, and the ability to utilize "bonus weeks." However, we have consistently faced barriers to using these options. We have attempted to book vacations using our bonus weeks, but have found them either unavailable or excessively costly. When we explored redeeming our points for a cruise, the limited savings offered were disproportionate to the substantial points we were required to expend. This has left us feeling disappointed and frustrated as we continue to grapple with the financial burden of our timeshare. The ongoing costs have compounded our hardship. We are paying a third-party loan for the timeshare, alongside rising maintenance fees for a property we rarely use, as we do not benefit from a ski resort ownership. Furthermore, the fees associated with ********************** have only added to our financial strain, as we must pay to utilize our points, which effectively negates any perceived benefits. It is disheartening to realize that instead of enhancing our family vacations, our timeshare has become a source of stress and conflict. We have not enjoyed a stay at the property since our purchase, and it has become increasingly clear that we would benefit from relinquishing ownership entirely. We hope that Breckenridge Grand Vacations takes responsibility for the misleading information provided during the sales process and to assist in our efforts to exit this contract without further financial burden.

  

  Business Response

  Date: 10/25/2024

  Hello Mr. *************** you for taking the time to share your feedback. We are dedicated to helping you make the most of your ownership experience.
  Our records indicate that you hold Summer ***** ownership for odd years. Since your purchase in 2022, you have had eligible booking opportunities for 2023, 2025, 2027, and beyond. We noticed that you successfully exchanged your week in 2023, but we have not yet secured a reservation for 2025.
  We would greatly appreciate the chance to discuss your reservation options for 2025 and to ensure you are fully informed about how to maximize the value of your ownership. To assist you, I have attached a brief guide outlining strategies for making the most of your benefits.
  We believe that with the right support, we can help you explore various opportunities, including bonus time, day use, exchanges,rentals, and other perks associated with your ownership.
  Please feel free to reach out at your earliest convenience,as we look forward to assisting you further.

  Customer Answer

  Date: 10/28/2024

  Complaint: 22455610
  
  I am rejecting this response because instead of addressing our concerns, it seems Breckenridge is simply sweeping the issues under the rug, creating an illusion that everything is fine. We are not seeking assistance with booking anymore; we have moved past that point. We simply wish to part ways and rid ourselves of the headache that this timeshare has become. We hope you understand our position and take our complaints, both here and in private, seriously. We do not intend to be rude or abrupt - we simply want a resolution that works for our family which is a complete cancellation. 
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 10/30/2024

  Hello Mr. *************** you for your communication and the opportunity to assist you today.
  We will have a management team member contact you within the next 24 hours.

  Customer Answer

  Date: 11/02/2024

  Complaint: 22455610
  
  
  Thank you for reaching out and addressing our concerns. While we appreciate your offer to assist with resale options, our sole interest lies in canceling the membership. We wish to discuss the 2025 fee, as we hope to part ways without incurring additional costs. Could we find a way to conclude this matter amicably? We look forward to your response.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Colorado Grand Vacation Breckenridge Peak 8 Timeshare cancellation.Fraud in the inducement occurs.we was on vacation long weekend week in Breckenridge, We was stay hotel *********** Breckenridge. They offer us to tour Grand Vacation Breckenridge Peak 8 , Honestly We have no idea about Timeshare it was really new thing for us , They offer us one week in fall season every year and we need to pay $23990.00 total one time payment and we paid $3599.00 down payment, and ask them we will pay off whole amount after two months , we dont need to apply for loan. They give us 2nd November 2024 to pay off rest off amount. But they ask us nicely to sign papers just for formality than we analzed they did Fraud in the inducement with us . They was nicely talked and we believe them and signed the papers. . Before that the broker and his name was ***** ***** and ***** ******* (Contract **************************************** told us we have month to finalized everything. We believe we have one month to cancel or keep it continue. But we notice we read documents it was only five days to cancel and we calculate according US law 5 Business days and sent cancellation letter by email on 09/09/24 our signing date was 09/02/2024 , but they replied email that we are outside of the recission period documents do not allow for a cancellation.We request them many time emailed called Please cancel our contract but they dont understand and force us to take legal action or pay off loan. We have no idea about what loan they ask us sign paper for formality. And we have sent cancellation letter within 5 business but they include Saturday , Sunday and holiday.We dont want they put us trouble and punish us without any reason. We did nothing wrong.we need help for this issue. Thanks

  

  Business Response

  Date: 09/26/2024

  Hello,

  Thank you for your feedback.
  To clarify our policy, unless the unit is paid in full at the point of sale, we require all purchasers to sign loan documents. This practice is in place to legally protect us in the event that the purchaser does not fulfill their payment obligations before the first payment date. However,you do have the option to pay the full balance before your first payment date,which allows for an interest-free payoff, therefore eliminating the need for the loan.
  Our contract stipulates the following regarding your rights:
  "In accordance with Colorado Revised Statutes, the purchaser has the right to rescind the contract, with or without cause, at the purchasers sole option. This can be done by electronic means, telegram, mail,or hand delivery at any time within five (5) calendar days following the date of signing this contract by both parties. A request for rescission shall be considered made if sent by mail (as indicated by the postmark), by email, or by hand delivery to Grand Colorado on Peak 8s place of business. This right of rescission cannot be waived."
  We are dedicated to providing you with the highest quality vacation experiences for many years to come. If you have any further questions or need assistance, please feel free to reach out.

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were enticed to attend a timeshare presentation by the promise of a free weekend in Breckenridge, Colorado. The presentation focused heavily on the ease of ownership and the benefits of becoming a timeshare owner. However, there was little discussion about the significant financial obligations, especially the annual "***************," that come with ownership. We were also misled by the promise of "vacation cards" for our seven children, which played a pivotal role in our decision-making process.Following our purchase, we quickly realized the financial strain caused by the high annual dues. During the presentation, my wife and I were not sufficiently warned about these ongoing costs. Due to health issues, we have been unable to use the timeshare. My wife developed significant physical health problems related to the high altitude of Breckenridge, and I have had multiple surgeries that have restricted my sports activities.Given these circumstances, we seek to deed back the timeshare to Breckenridge Grand Vacation to relieve us of this financial and emotional burden.

  

  Business Response

  Date: 08/22/2024

  Hello ******************,
  Thank you for taking the time to write to us today.
  We appreciate your ten years of ownership and hope you and your family have enjoyed your stays at our family of resorts.
  We would be happy to add any of your children who are over the age of 21 to your ownership. We can see that ******* and ********************* already have the privileges of your ownership.
  We understand you and your wife's health concerns and wish you both the best moving forward.
  Breckenridge Grand Vacations doesnt have a deed back,resale, or buyback program in place. We would be happy to assist you with moving on from your ownership via the 3rd party resale market.Please contact our Accounts Receivable team at ********************** for a list of viable 3rd party resale options. If you would prefer to transfer the ownership to a friend or family member, our Contracts team would assist you with that as well. 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since purchasing our timeshare at Breckenridge, we have faced significant challenges that have not aligned with what was promised. The primary issue revolves around our inability to exchange our timeshare weeks for comparable destinations through the third-party Interval as advertised. Despite depositing a week, we have not found any destinations that match the quality of our home resort. Additionally, the salesperson misled us into believing that these exchanges would be readily available year-round, which has proven false. Our purchase period is during the off-season, leaving us with little to do at the resort and in the surrounding area. My military deployments have further prevented us from utilizing our timeshare. With rising maintenance dues, the cost of ownership now outweighs any perceived benefits. We seek the cancellation of our timeshare contract due to these consistent issues and unmet expectations. We have reached out to this company to discuss our concerns, and every issue has been ignored. This company only seems to be interested in our payments to them and not our experience. We deserve nothing less than for this contract to be canceled moving forward.

  

  Business Response

  Date: 08/13/2024

  Hello **********************,
  Thank you for your service and for taking the time to share your feedback.
  We trust that you and your family have enjoyed your six stays with us over the past two years. We understand that availability in the exchange program can be challenging, as it is influenced by factors beyond our control. Popular properties are often used by their owners rather than being deposited into the exchange pool, which can limit options during peak times such as holidays and school vacations.
  If you need assistance finding a suitable date and location for your next vacation, please let us know. Our exchange support team is available to help you navigate the options within the ********************** network, which includes over ***** resorts.
  We regret that you feel your concerns have been overlooked. Our records show that we have consistently responded to your inquiries and reaffirmed that your legally binding contract cannot be canceled.We remain committed to supporting you and addressing any further questions or concerns you may have.

  Customer Answer

  Date: 08/16/2024

  Complaint: 22129183
  
  I am rejecting this response because:

  I appreciate their recent response indicating an understanding of my difficulties in booking my
  stays, however, it is essential to highlight that my experiences have not been enjoyable, despite
  their suggestion that I must have enjoyed my last six visits.
  The reality is that the promised benefits and enjoyment from this timeshare have been
  overshadowed by the significant challenges I encounter when attempting to make reservations.
  The booking process is consistently fraught with obstacles, leading to more frustration than
  relaxation. If they genuinely understand the difficulties associated with booking, they should also
  recognize my valid reasoning for wishing to cancel the contract. Quite simply, the costs incurred
  have not equated to the value or enjoyment derived from the timeshare, making it increasingly
  difficult to justify its continuation.
  I kindly ask for your assistance in resolving this matter as soon as possible. Thank you for your
  attention to this issue.
  

  
  Regards,
  
  **** and ***************************
  

  

  Business Response

  Date: 08/20/2024

  Hello Mr. ***** **********************
  We appreciate you taking the time to leave your additional comments.
  Our team of Owner Support Specialists would be delighted to assist you with resolving any reservation, exchange, and maximizing your ownership. In order to speak with a member of our Owner Relations Team, please call ************ between the hours of 9 a.m. 5 p.m. Mountain Time Monday through Saturday, excluding major holidays.
  Owner Relations Team Members can assist you with:
  Using your week, Bonus Time ***** Day Use
  Depositing and exchanging your week with Interval International
  Splitting your week into stays for less than 7 nights
  Renting out your week
  Trading your week with other owners
  Donating your week to charity
  BGV also understands that sometimes owners need to relinquish their fractional real estate deed due to lifes unforeseen circumstances. Transfer of ownership to a family member or friend is a fantastic way to ensure your investment can be enjoyed by your loved ones for years to come. Our ******************** is happy to make this process seamless. *Promissory Note must be fulfilled
  We respectfully decline your request for a contract cancellation. We will continue to offer our full support assisting you with your ownership. 
  Please let us know if you have any questions or if we can provide any additional information. 

  Customer Answer

  Date: 08/21/2024

  Complaint: 22129183
  
  I am rejecting this response because:

  I appreciate their recent response indicating an understanding of my difficulties in booking my
  stays, however, it is essential to highlight that my experiences have not been enjoyable, despite
  their suggestion that I must have enjoyed my last six visits.
  The reality is that the promised benefits and enjoyment from this timeshare have been
  overshadowed by the significant challenges I encounter when attempting to make reservations.
  The booking process is consistently fraught with obstacles, leading to more frustration than
  relaxation. If they genuinely understand the difficulties associated with booking, they should also
  recognize my valid reasoning for wishing to cancel the contract. Quite simply, the costs incurred
  have not equated to the value or enjoyment derived from the timeshare, making it increasingly
  difficult to justify its continuation.
  I kindly ask for your assistance in resolving this matter as soon as possible. Thank you for your
  attention to this issue.
  Sincerely,
  **** and ***************************

   

  
  Regards,
  
  ***************************

  Customer Answer

  Date: 08/22/2024

  Dear Better Business Bureau,

  
  We appreciate your assistance in the complaint we lodged regarding our timeshare interactions.
  The response we received from the timeshare company, encouraging us to reach out via phone
  for immediate assistance and resolution of our concerns.
  While we value the company's willingness to provide support, we harbor concerns about the
  efficacy of such a communication method. Based on past interactions, we suspect we might not
  receive the assistance we require.
  Given our experience and the complexity of our case, we kindly request ongoing assistance
  from the BBB to ensure a fair and unbiased resolution process. We are also open to consider
  other mediums of communication which may include email correspondence, to ensure
  transparency and accountability, especially as the company has declined our request for a
  contract cancellation before.
  We look forward to your guidance on the best way forward. Thank you in advance for your time
  and commitment to consumer rights.

  
  Best Regards,

  
  **** and ***************************

• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Breckenridge Grand Vacations regarding our ongoing struggles to cancel our timeshare contract (ID No. ******. Our experience with their customer service has been nothing short of frustrating and inadequate. Despite multiple attempts to resolve this matter directly with the company, we have received only evasive responses and suggestions for third-party resale options, which do absolutely nothing to address our urgent need to cancel our membership.We made it clear in our communications that the issues we've encounteredconsistent unavailability, limited exchange options, and poor maintenancehave led us to believe that we are being treated unfairly. It seems like our concerns are being brushed aside, and no real accountability is taken for the problems we faced. We did not acquire our timeshare through a third party, so insisting on third-party solutions is simply unacceptable. We expect Breckenridge Grand Vacations to take responsibility for this situation and allow us to cancel our timeshare directly.

  

  Business Response

  Date: 08/05/2024

  Hello Mr.& ****************,
  Thank you for taking the time to contact Breckenridge Grand Vacations.
  We hope you and your family have enjoyed the ten vacations spent with us over the past eleven years. We are pleased to inform you that many nights are still available for bonus time and/or your owner week during the remainder of the 2024 calendar year. Should you wish to exchange your available week, our dedicated Owner Support team is ready to assist you in finding an exchange within the ********************** network.
  Please note,that we do not offer deed back, buyback, or resale programs. However, we can provide information on third-party resale options, which have proven successful for many owners looking to transition from their ownership. We would also be happy to assist you with transferring your unit to a friend or family member.
  If you have any questions or require further assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 08/12/2024

  Complaint: 22078720
  
  I am rejecting this response because:

  Its really disheartening the way Breckenridge Grand Vacations has addresssed our request for cancellation thus far. We understand that they now want us to hear about the availability of bonus time and potential exchanges, but were well past that at this point, and those suggestions just seem to be their attempt to put a band-aid over the core issues that have led to our desperate need to cancel our timeshare contract.
  We entered this agreement under the impression that we would have a fulfilling and enjoyable experience and yet we've faced continual unavailability and inadequate options without any accountability from their end. The high-pressure sales tactics used during our initial purchase misled us about the true nature of this lifelong commitment, and they failed to inform us about the lack of deed-back opportunities and the limited amenities during the off-seasons, which has only increased our frustrations. We are retired on a fixed income, and the ever-increasing maintenance fees, now exceeding $1,600 for just a single use, add unnecessary financial strain. Especially when vacationing outside of the timeshare can often be less expensive and more convenient these days, and our children have zero interest in inheriting this burden. We had hoped for a more understanding response that would acknowledge our frustrations and genuinely assist us in cancelling a membership thats become a source of stress rather than enjoyment. We urge Breckenridge to reconsider and take real steps towards resolving this issue directly with us.
  
  Regards,
  
  *************************

  

  Business Response

  Date: 08/13/2024

  Hello ***************,
  Thank you for taking the time to share your additional comments.
  We understand your concerns regarding the absence of a deed back program and regret that this has left you feeling disheartened. We are confident that,given the opportunity, we can demonstrate the value of your ownership.
  Please note that all owners are assured of a stay during their ownership season, provided they submit a request online or contact our booking team with advance notice.
  Additionally,we have outlined options for transitioning from your ownership and are committed to offering full support with any reservation, exchange, or rental needs you may have.

  Customer Answer

  Date: 08/15/2024

  Complaint: 22078720
  
  I am rejecting this response because:

  Dear *** ******************************************** hope this letter finds you well. We, *** and ****************, are writing to you after your recent communication regarding our request for a deed back to the Grand Timber Lodge.
  We truly appreciate your understanding and the assistance that you have proactively offered. However, we find ourselves in a position where we are unable to sustain the costs associated with our present ownership. Unfortunately, our situation has evolved in such a way that using the property has now become an impossibility.
  This predicament has been a continuous burden on us. We are required to finance something which, in the current circumstances, we have no utility for. We feel it is a scenario that neither benefits us as owners nor you as the managers of the property.
  We acknowledge and respect your organization's policies. However, we must insist that in our unique circumstances, a closure to this matter through a deed back seems to be the only amicable solution. We believe it is in the mutual interest of both parties involved, and we would greatly appreciate it if you could reconsider our request.
  We look forward to achieving a resolution that is in ******* with our current predicament. Your help would indeed serve as a substantial relief to us and we hope to see some movement towards this being closed.
  Thank you for your time, continued support and understanding. Best Regards,
  *** & ****************.

  
  
  Regards,
  
  *************************