Complaints

This profile includes complaints for Hunter Douglas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hunter Douglas, Inc. has 13 locations, listed below.

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• 

  Hunter Douglas, Inc.

  1 Duette Way Broomfield, CO 80020-1090

  
• 

  Hunter Douglas Inc.

  2 Park Way & Route 17 South Upper Saddle River, NJ 07458

• 

  Kirsch, Inc.

  1750 Satellite Blvd Suite 100 Buford, GA 30518

• 

  Hunter Douglas, Inc.

  2080 Enterprise Blvd West Sacramento, CA 95691-5051

• 

  Hunter Douglas, Inc.

  1818 Oak St Los Angeles, CA 90015-3302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attachment: letter and information, request and resolution below.

  

  Business Response

  Date: 04/03/2025

  We have contacted your retailer to resolve your issues. Thank you!

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23147452
  
  I am rejecting this response because: per ***** ********, he scheduled an installation to complete the project on  April 14 with ***** (installer) however, Ive asked to set the time and have the installer text or email me to confirm the appointment to include the time on 4/14/25. As of this writing, I havent received a confirmation. Please dont close the case.
  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 04/11/2025

  We will contact your retailer to have them contact you.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hunter Douglas blind for my living room on 10/22/2019 for $1,092.96, order # *******. From the first time of install the blind had defects and wasn't made currently. The installer noted and took pictures, as the store I purchased it from had Hunter ******* remake it. As the next blind came weeks later it had the same defect. This process was done many times, and they remade the blind multiple times and came and installed it. Over the course of months, they installed what is currently in my living room. Though the blind still had some defects but wasn't as bad as the previous ones, I settled. Something I should have never had to do but a refund was off the table. As years went by the defect got worse, so I called to see about a replacement. In the middle of this, the cord also had broken in the middle of the blind right where the defect is. The blind I have is discontinued and I'm forced to choose another. I don't care/like for any of the styles in the store to date and would have never purchased a blind there currently. The blinds that even come close to what I have are several hundred dollars more and Hunter Douglas refuses to cover the additional cost plus I have to pay for install. Hunter ******* is not only forcing me to choose and live with a blind I don't care for but also forcing me to pay hundreds of dollars more for a product that was never the quality I paid for from the begin. I'm scared to put any more money towards their products. Their product is not the quality they use to be or what I paid for. Hunter ******* had shown me poor customer service. I believe they should cover all cost for all I've had to deal with and selling me a defected product. i will also accept a full refund. The store I purchased the blind from has multiple pictures of each blind ever installed and has current ones. Also, the amount paid doesn't reflect fright or install that I paid for.

  

  Business Response

  Date: 01/29/2025

  Your product is covered under warranty. Please reach out to Blinds And Us (original retailer) and ask to have them remade. We have created a case for the dealer already.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22868344
  
  I am rejecting this response because:

  It did not address my issues.  Did they even read the complaint, they did not address my concern of quality and the additional money for me to get the Blind replaced.  If my current Blind was able to be remade Ive would have done that. Hunter Douglas forced me to accept a defected Blind from the start, when a refund was not an option. My current Blind is discontinued and Hunter Douglas now wants me to pay hundreds of dollars more for a replacement of something similar. Your Response did not solve any of  my issues. As you did in the pass, you are pushing your manufacture issues onto the dealer.  The main issue is that I paid for a Low quality defected blind.  My money should have been refunded from the beginning.  Forcing any additional cost to the customer is extremely poor customer-service, especially after multiple blinds have been made from day one. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 02/11/2025

  We have reviewed you case and have been in touch with your retailer. A remake has been entered and should ship out by the end of this week to your retailer.

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  I did have to choose another blind, but they did agree to cover all cost. I'm currently waiting for the new blind. Hopefully It doesn't have any defects. 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hunter Douglas Honeycomb shade was installed Nov. 10, 2021. Warranty states that product is covered . . . for "failure to operate as long as the original retail purchaser owns the product..."In late Dec. 2024, shade (which is manually operated) no longer could be raised or lowered. It is stuck. I understand it is a spring/tension issue that needs to be repaired.Hunter Douglas refuses to stand behind their shade and will not connect me to management. Local store will come out to repair for the same cost $185 as complete installation, 3 yrs. ago. Payment in advance.Warranty is clearly worded to me. It does not operate. I am asking them to honor their warranty and pay for the repair and replace the part.

  

  Business Response

  Date: 01/16/2025

  We are sorry to hear that your shade is not working. We will contact your retailer and remake the shade for you. If you don't hear from California Window Fashions within the next five days please contact them directly. Thank you

  Customer Answer

  Date: 01/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** did hear from Calif. Window Fashions on Friday, Jan. 17 that a new shade would be made by HD and installed by CWF at no cost to us. This will be scheduled when they receive the shade, estimated time 3 weeks or so. We are very grateful for this resolution and thank everyone for working toward it.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ****** ****************************************** Dear Hunter Douglas Customer Service,Regarding Order: ******* I am writing to formally address my concerns regarding the Hunter Douglas blinds purchased in 2012, which have exhibited significant defects in both design and materials.I previously contacted your customer support and was informed by the representative that I must go through a local dealer for resolution. However, your warranty documentation does not stipulate such a requirement. As such, I will not engage in further delays by waiting for a local dealer to address these issues.Given the circumstances, I am requesting a direct replacement for the defective blinds under your lifetime warranty. Failure to provide this replacement will be considered a breach of contract and a violation of consumer protection laws regarding deceptive advertising.I expect a prompt response to resolve this matter.Sincerely,******* ******

  

  Business Response

  Date: 10/30/2024

  We found your case with Hunter Douglas consumer support and we will work with your dealer to assist you.

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22487106
  
  I am rejecting this response because:
  

  You clearly have not even read the complaint. 

   

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/13/2024

  We have attempted to call you, but your number does not work. We emailed you and have not gotten a response from you. We need a good number to call you. Please respond to the email from Consumer/Hunter Douglas.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with a Hunter Douglas Designer through ****** in April. I told her I wanted a white blind with the wood grain texture on it. I ordered in July and before ordering the blinds, I sent an email confirming it had the wood grain texture on it.The blinds arrived in September. As soon as the installer opened the box, I noticed they were incorrect. I told the installer they were the wrong blinds, they were a basic white blind. He insisted he had to install them because that was the only way he would get paid. He told me it would be an easy issue to fix. I emailed the designer immediately and she told me it was correct. Once the plain white blinds were installed, I noticed they were very low quality product. There were gaps in the top, the edges were jagged, they are super bendy and look like plastic.The designed and regional designer didn't want to help me. They rarely answered my emails. I finally called customer service. They told me they would have the designer meet with me to take photos for Hunter Douglas. The designer came with the samples and confirmed that the blinds did not match the sample she showed me. The sample I was shown, the blinds didn't bend and was stiff, had a matte look, and smooth edges. After waiting for customer service for two weeks to contact me back, they told me Hunter Douglas was willing to replace the blinds due to the jagged edges. That doesn't fix my other issues.The designer ordered the wrong blinds. She ordered a plain white blind and I wanted the white blinds with the wood grain texture. Hunter Douglas has told me this is my fault and to get the ones I originally ordered, I need to pay another $3000. Which seems like a scam in my opinion. The sample I was shown doesn't look like the product I received. The designer confirmed that it doesn't match and was surprised by the quality. She also agreed with me about how bad the quality was. Which is fraud, showing one sample and then delivering a lower quality product.

  

  Business Response

  Date: 10/25/2024

  We are sorry you are experiencing this issue. We are reviewing your case and someone will be in touch you with you to offer some options.

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Hunter Douglas blinds and at the time of purchase immediately made company representative aware of problems. They did not finish install of promised valence and claimed that it was no longer an option even though it was the whole reason for an HD purchase through HomeDepot. The offered to redo the blinds and never did. Also the edges or the blinds were frayed due to improper install and the wrond remote unit was installed for the blinds. They said all this would be fixed. Also the longer rod in Master bedroom was internally broken and that is under warranty and was suppose to be replaced. I was charged an extra charge for a certified consultant to come out and determine if these were issues. He did after three reschedules (due to his illness and was clearly ill when he did come to my home) and determined these item were under warranty and needed to be fixed. I have that receipt and original receipt. AND numerous calls to Hunter Douglas, ********** and the ********************** that works through **********. They have still NOT fixed a single issue!! This is a second home and difficult for me to get to. But My blind have to stay closed bc they do not work and prevent us from using a master bedroom patio. I am having surgery and staying in this condo and need them operational ASAP. I am filing a lawsuit against all three companies if this issue is not fixed in the next 10 days.

  

  Business Response

  Date: 07/22/2024

  We are looking into your complaint and will get back to you.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017 we purchased several motorized blinds through an authorized Hunter Douglas blind dealer. In 2018, 3 of the blinds were replaced due to motor issues. This past year one of our motorized blinds stopped working. Dealer said Hunter Douglas would not repair due to 5 years being up on warranty. Turns out there are no parts to repair that model of blind from 2017. There is nothing to be done but trash the whole blind, which I think is awful! (And we own 6 others like it.) For a company that is supposed to stand behind their product, they certainly are not living up to their customer service satisfaction.

  

  Business Response

  Date: 07/18/2024

  Our motors have a five year warranty. We have motors in stock. We have contacted your dealer to let them know. They should be contacting you soon. If not, please reach out the original dealer you purchased your shades from. Thank you,

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  built new home bought Levolor blinds 6 power 4 non power with lifetime warranty one shade quit working they made a new one and sent it out when installed it will not work with our remote its 1/4 inch not wide enough and goes up and down at half the speed of the others they said they would send a new one the ones we have been replaced now we are going to have two remotes and one blind that goes up and down at half the speed all six windows are side by side it looks awful would like a refund or send all new blinds to match like we bought them in the first place

  

  Business Response

  Date: 07/19/2024

  We do not handle Levolor complaints. I have sent the comments to *******. Thank you,

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased blinds in may 2024 and two rooms were done wrong. one was too short snd one was not black out (infant room and black out needed asap so she can sleep). we spent 10k and now cant reach anyone or any solution. they said they will redo the blinds and mail them and nothing for two months.

  

  Business Response

  Date: 06/21/2024

  This complaint is for Levolor, not HunterDouglas. I did find a case for the customer and it looks like we have a remake in process that should completed by 7/22/24. Please allow 7 - 10 days for delivery once the order ships.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered custom blinds on 2/5/2024. Received blinds with correct widths but wrong lengths. Put in warranty claim and received replacement blinds with exact same wrong lengths as the original order. The lengths were suppose to be 24 1/4 inches but all were 32 inches, 8 inches longer than specified in my order. Filed another claim and was denied, The warranty claims that on the blinds 1 to 3 excess slats are permissible. Sent photos showing 5 slats on all the blinds, not within the 1 to 3 slats they stated that were in their specifications. Was given the alternative of adjusting the length myself ( to involved and prone to making mistakes making blinds worthless ) or taking them to an outlet 60 miles away to have them adjusted to the correct size. Not an option that I should have to accept or deal with. 5 months have passed and don't know how many hours spent trying to resolve this issue. Not Happy. I ordered my blinds through Select Blinds .Com. Order # ******* Would really like to get the "custom" blinds ( 24 1/4 inches in length ) that I had ordered and finish my kitchen window project.

  

  Business Response

  Date: 07/08/2024

  This is a Levolor Consumer, not a Hunter Douglas consumer. I did send the complaint to *******.

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************