Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Armstrong for a quote on a metal building and paid my deposit and was going through the process and then when all the hidden fees were revealed and how they wouldnt even unload materials and I would have to rent equipment just to receive materials I decided to find a better option as we were still at a stage of design and nothing had been made or been ready to ship and they refuse to refund any of the 10k I paid and then proceeded to say I owe them another 2300 in damages

  

  Business Response

  Date: 03/14/2025

  Please see the attached response.

• Initial Complaint

  Date:08/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/12/2024, After speaking at length on the phone with an Armstrong steel sales representative, I signed a contract and paid a deposit on a building that was supposed to cost a total of roughly $25,000, with everything needed down to nuts and bolts. The deposit was roughly $6,500, then on to a project manager who proceeded to tell me my project would not be the building I had asked for, as it would be over $50,000, to have the engineering done for that specific building (Tudor style roof). I was immediately told I would not be able to get my deposit back and so I went on trying to work with my project manager to design the building. After only a short time I was told of more structural changes that would have to be made to the buildings "engineering", thus my building would not be less than $45,000, complete with another whopping $9,000 deposit. I have asked several times for my original deposit back and would like any help you can give me in resolving this matter.

  

  Business Response

  Date: 08/30/2024

  Please see the attached response.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered building met all their deadlines with deposits and money. They ran six weeks behind. Dropped the building off in middle of winter shorted me one main beam talk to **** there and he told me that I probably damaged it or ran it over so they could not make good on another beam asked for proof and pictures of load never got call back basically blamed it on me after taking ******

  

  Business Response

  Date: 08/22/2024

  Please see the attached response.

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22099037
  
  I am rejecting this response because: **** with Armstrong steel they were six weeks behind when truck got delivered. There was snow on the ground so they didnt hold up to their part of on-time delivery. Also they said they would have pictures so if they had all the beams correctly loaded on the truck, they never, sent me any pictures of the truck loaded in their facility. Did everything they wanted? They just basically shorted me one and wouldnt stand behind it seven months later because they were six weeks behind and then we had snow trying to s**** them on paid a lot of money for this building, obviously  they dont stand behind they sell if they were to cover all of their bases they could easily send me the pictures with the beam on there. This would solve everything. Maybe the transport got dropped off somewhere else because there was two buildings **** never got back to me with response , if it had accidentally got dropped off, there does not work for the customer after ********************** is paid for very disappointed should have shopped local. I guess he was pretty confident that **** was on there. If thats the case why cant you send me the pictures of the truck loaded to cover yourself paid a lot of money super upset. They just dont understand. There was over a foot of snow and they only give you a couple of days to check everything in, not trying to get over on anyone just asking for my beam that I was shorted 100% thank you ********;
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (10-9-23) Intro to Armstrong Steel Corp. (10-10-23) Steel *************** established- ********* 2023-10-10A (10-11-23) Signed order form ,*********************** (trans ID *************** & sent to *************************** (10-12-23) *************************** signed & agreement completed (10-13-23) Talked to ***************************, offered a reduced price if I made a down payment Today I accepted and offered a credit card, she said If I could use a checking account, would be better, would I be able to do that? , I said I can, and did (payment of $7;384.00 , I have the statement from my financial institution of payment) (Statement: Atlantic ***** )(10-18-23) *************************** was to be my Project Manager , I could contact her at these times, hours 8-10:30 or 2:30-5 (10-23-23) made three attempts to reach ***************************, N/A (10-24-23) faxed paperwork (11-6-23) called and left message, asking about progress on project *****(12-15-23) e-mailed *********************************** , project *****, cancelled project due to no interaction on project (1-4-24) sent new mailing address (2-1-24) requested supervisor ************ number, again cancelled project (6-24-24) called Armstrong Steel Corp. left message to call me back (6-25-24) received a call back from *******, I explained what was going on, she (*******) told me *************************** no longer works there, she (******) was involved in an accident and is no longer working there.(10-5-24) still no response

  

  Business Response

  Date: 08/22/2024

  Please see the attached response.

• Initial Complaint

  Date:07/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I picked a building, gave them my deposit with 30 days for the tonnage discount qualification. Got a ** who then wasted 3 months not returning emails, making me call him, then they claim I didn't get the tonnage discount because I didn't get the details finalized within 30 days - that's a 2nd 30 day limit except nobody told me about that one and their ** took 10 days for initial contact.I asked for a new ** and got a "customer service" male named **** who spent a whole phone call interrupting me and telling me I was wrong.Skipping a lot of detail, they wanted me to sign a new contract that gave me 9k of the original 13k discount but no windows, only 2 doors, roof color suddenly not available so I was stuck with the default galvalume, and different wall color than I picked, PLUS as comprehensive an *** than I've ever seen before.I tried to call and speak to customer service VP but instead got a nasty email from the Kade male saying I'd never get to speak to the ** and I should sign the *** or they'll sue ******* won't refund and they won't give me the building I ordered but I can get a crappier building IF I sign an *** from h*** After their ** took months because of failing to respond.Ain't right.I'm not including any documentation at this time but I do have everything, it's just rather a lot so didn't want to ******* anyone.

  

  Business Response

  Date: 07/18/2024

  Please see the attached response.

  Customer Answer

  Date: 08/01/2024

  See attached response

• Initial Complaint

  Date:04/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armstrong Steel Corporation is locking consumers into these so called non refundable deposits then astronomically raising the price of the building then when it is brought to the attention of the consumer they insist you are locked in and cannot receive your deposit back. Under the pretense of the contract yet they are not sticking with the contract and its all alright. It is a pure scam.

  

  Business Response

  Date: 05/17/2024

  Please see the attached response.

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21642932
  
  I am rejecting this response because: I believe to complete a building a potential almost $30,000 more is astronomical. And your company is known for doing This as I have now come to understand and really should be ashamed of such practices. And yes I have not went any further so as to not have reason for your company to again say oh we have done plans so its this much more. Once I heard that it was going to be so much more when I first spoke to ***** she said that it would not be the case and now she cant be reached anymore. So as I said before it seems your company and CEO are up to the same old scam tactics and you know very well its very underhanded. So I reject this response and will continue to pursue this as a scam and fraudulent business. And the only resolution is to receive my whole deposit back and for your deceptive business practices to be stopped. Therefore I will continue to pursue this to the greatest degree possible, and exhaust all efforts, because this is totally unacceptable. And I will not further any plans to only continue to be scammed out of more money.
  
  Sincerely,
  
  ****************

  

  Business Response

  Date: 05/29/2024

  Please see the attached response.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21642932
  
  I am rejecting this response because: Again I and many others believe Armstrong Steel to be completely deceptive I never denied signing the contract, however, I contend Armstrong trains their sells associates to use deceptive practices in order to steal money. Also since filing complaints Armstrong has not contacted me aside from a group email with purchase contract attached, of which I really wasnt even the recipient and I replied what is this for and never received any response. Yes of course I stopped the building because again I wasnt not willing to go toward an extra 30k and many other unhappy consumers have expressed that any time more was done on the project Armstrong attempted to extort more money from them. I do not wish to be a further victim. I simply want my refund. I do not deny this so called nonrefundable deposit, however, since their sales lady ****** lied to me and misled, misrepresenting the deal I can only believe the only fair situation would be for Armstrong to contact me and provide my $11,700 deposit back at which point I will gladly sever all ties with Armstrong Steel and withdraw any further action. However, if not I will absolutely continue to pursue it through every avenue possible. And, encourage the BBB to seriously consider what companies they provide a A ranking allowing them to flaunt that and draw consumers in only to be SCAMMED! 
  
  Sincerely,
  
  ****************

  

  Business Response

  Date: 06/17/2024

  Please see the attached response.

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21642932
  
  I am rejecting this response because:
  As Armstrong continues to state and I continue to reject I am not going any farther with the building, only to be charged more as they have done in many other cases. As also stated before I have not received any further communication from Armstrong Steel except through BBB. I will not be providing any additional plans as I communicated in my previous rejections to only be robbed of more money. I continue to submit deceptive business practices, where is ****** who sold me the buildings listen to the so called recorded calls and you will here me specifically ask here that it would not be thousands more dollars. Also very clearly I continually confirm that it will be a residential building so clearly doors and windows and again ask that this will not be a huge extra charge. You will also hear this you have to lock in the price. Then you can listen to my conversation with my so called project manager and hear the estimated small increase. If these conversations have NOT been altered (edited) then all these details will be present. Also please make me aware of what communication Armstrong Steel has had with me since I stopped falling for the scam and refused to move forward only to be robbed of more money. The only resolution is for my deposit that I maintain I was scammed out of to be returned promptly and I hope Armstrong Steel will discontinue such practices, however, my biggest concern is the return of my funds. And I hope the  owners/managers are proud of the distress and turmoil they are causing consumers. If that is the comfort zone in which they wish to operate and continue in then so be it, but I certainly want no part of it and only want my deposit refunded and all ties severed with such underhanded business. I am only sorry that I and so many others have been victimized and encourage BBB  to act accordingly.
  Sincerely,
  
  ****************

  

  Business Response

  Date: 08/05/2024

  Please see the attached response.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 21642932
  
  I am rejecting this response because: once again the initial contact with Armstrong Steel I was certainly told to lock in the price and the company very well knows that is their standard practice. I do not appreciate the implication that I am telling a lie that ***** that no one can seem to put me in contact with certainty started the scam. It is definitely a SCAM! I am not the only one they have scammed out of their money. Armstrong continues to trick consumers out of their money. They are not trying to work with me, and I totally believe they are fully aware and train their employees to hook unsuspecting consumers and then rob them of their money. I also asked ***** if windows and doors would be thousands of dollars more and she assured me it wouldnt. Also from Armstrongs own response you can spit the deception in the fact they admit they give out this info and will not truly disclose everything until the project manager. I continue to contend it is a pure SCAM! One that its owners and employees are very well aware of, and apparently they continue to operate this money grab with BBB blessing which is shameful really it only gives them more ammunition to draw in and rob unsuspecting consumers. The only resolution is a refund of my money and to sever ties. I also encourage BBB to consider what their continued false high rating continues to cost consumers. I am highly disappointed and appalled! Also why is ******** allowed to constantly drag on responses, and I have to call BBB to get any response they should be held accountable for that as well?
  Sincerely,
  
  ****************

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/23 ordered Building total price $217,905. Paid $54,477 to receive plans. At the time they applied a rebate of $43,581, so total due on delivery $163,428. No mention that the rebate was good only thru 12/30/23. Next communication from Armstrong was on 12/11 & 12 regarding spray foam and that it would negate the 50 year warranty. Then nothing until 12/27-12/29 regarding upcharges for colors which was not mentioned before. Armstrong was trying to push signing yet again another set of documents. Then on 1/5 after rebate expiration they wanted to know if we wanted to cancel. Next communication was on 1/30/24 with a "Delay" Letter. They said no refund of the $54,477 and they were going to add extra charges if we cancel. They kept saying we were the delay when in fact it was them. Also, we were closed from Christmas thru New Years and let them know that also on 12/11. The last set of documents had our remaining balance $225,313.02 as they at that time added in sales tax of $18,304.02 which in the original document that was signed said "may be added". This is a scam to get deposits then refuse to refund ANY $ and then want to charge more to cancel?????

  

  Business Response

  Date: 04/05/2024

  Please see the attached response.

  Customer Answer

  Date: 04/15/2024

  I am not answering their response as it is one sided and not a complete or accurate account. 

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Armstrong Steel for a quote on December 11th . I was convinced to purchase a building and sign a contract because ASC advertised savings on necessary building resources at factory prices in both written and verbal terms. During our initial discussions Armstrong sold this as a cost savings and strongly urged me to enter into a contract agreement before a large rebate expired. Although I found better pricing for the same building the factory direct pricing sold me. Upon providing some simple details for the 50x60 build I received a price of 43 thousand . The cost went to 59 thousand because of a roof line change that was missing from the original renderings. I accepted the quote , **** signed the agreement and gave them a down payment for $14,780.00 on 12/13/23. I was contacted on 12/22/23 to provide building details . On 1/3/24 I received a 44 thousand dollar change order for the doors, windows, gutters, and roof paint. I knew immediately these prices were grossly overpriced and inflated. The prices also included charges for openings promised during the initial sale. I contacted my pm and expressed a deep concern and frustration that several dishonest representations were made and I had lost my trust with ASC. From this point on I was reminded that I signed an agreement and therefore would not receive a refund at this early stage or under any circumstances. Im now deciding between loosing my large down payment or rejecting ASC absurdly inflated prices and sourcing materials myself. One month later after deciding to move forward and believing the building was heading towards production I received a VOP for sig. w/a 12 thous. Dollar increase. I was sent to resolution where they offered a 1/3 reduction and no further increases in writing . Instead I received a 4 page document releasing ASC of all previous representations, promises , or agreements for my sig. giving up any future rights. My wife and I just want a refund and to disassociate with ASC .

  

  Business Response

  Date: 03/12/2024

  Please see the attached response.

  Customer Answer

  Date: 03/15/2024

  The truth. My complaint acknowledges that I signed a contract with Armstrong steel. Its also true that it has no limits to increases or delivery time. I did request a quote for the necessary components and I understand then and now that said components were not included. I knew I was under no obligation to purchase or make design changes. Its true I signed a component p.o . Its true ASC is willing to move forward w/ a limitless agreement. What ASC isnt disclosing or addressing is that they currently advertise and represent at sales factory direct pricing on necessary components below retail also prices arent shared until deposit and signature. The component agreement for $1,159  dollars was for a single item that was proprietary to ASC.when expressing my concerns ASC offered 3 options. An audit to see if I owed them additional damages, a slight deduction in the increase along with no further increases, or wait for steel prices to drop. They were too get back with me for a decision. They did not reach out instead I received a 4page legal document with 14terms and conditions releasing all liability for the decrease in the price increase. See attached. I only heard from ASC after filing a complaint with BBB. Their response is regressive as a result of my complaint. The truth is that ASC engaged in false advertising and predatory practices therefore I must reject their response.

  

  Business Response

  Date: 03/29/2024

  Please see the attached response. 

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21341396
  
  I am rejecting this response because:
  Armstrong Steel clearly advertised building components at  discounted factory prices both during the first point of contact and in their advertising. They refuse to acknowledge that they grossly overpriced components only after we entered into contract with them. They were fully aware of their false advertising and deceptive sales practices . We are telling the truth and they know that the only honorable remedy is to return our down payment and discontinue these practices.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Armstrong Steel on January 1, 2024. I spoke to ***** concerning a price on a 35 x 50 steel building. On approximately January 2 we received a verbal estimate of $45,879. He said that the door and window cutouts would be included in our price. The next day we were informed that he had been delayed in speaking to me because he had been in a meeting where it was discussed that could no longer honor that price we had been given. We told him we were no longer interested in the purchase. He said that he would speak to his sales manager and see what they could do. After speaking to his manager ****, they got it approved to be able to give us a rebate and free shipping to get us back to the price we had originally been quoted. In order to lock in the price, we would need to pay the $11,469.00 fee for the engineering payment. The price would only be good until January, 12. We paid the fee on January 12. On Monday, January 22 our project manager called for the first time. She informed me that we would need to secure our plan by February 11 in order to keep our price. We could not reach her by phone or email for an entire week. We were finally able to reach her and discuss modifications on the original size. To change to roof style would have been $19,000 more. We asked to price it for a 45'x50' building. It would be $7000 more plus the cut outs for the doors and windows. We told her that it was included and she informed us that it is never included. When asked how much it would be, she said $1000 per cut out. We were willing to pay the additional amount of $18,000 based on the possibility of a misunderstanding about the cut out fee and the additional money based on the larger size. However, on February 9 we were informed that the actual price difference would now be $73,039.41. When we questioned the difference we were told that we were crazy to think it would be the lesser price by ******* and by her boss who was supposedly the Director of Sales for Armstrong.

  Customer Answer

  Date: 02/23/2024

  The offer made by Armstrong is not satisfactory by any means. They are asking for us to either sign off on a purchase order that doesn't even list window cut outs and pay them $116,625.00 or release them of all liability and they keep the $11,469.00 deposit. Their representative suggested that we take the building as is and sell it like others have done in the same situation. That tells us that this is not a new situation to them but one they have dealt with many times in the past. On your site alone it shows that you have closed over 70 complaints about them.

  The Confidential Release and Waiver form instructs us to withdraw our complaint from the BBB; to keep it a secret from the BBB and all social media. It also states that we are guided by counsel but' it's their counsel not anyone representing our best interests. This is not a resolution, and it releases Armstrong of all liability. Armstrong needs to be stopped. They are a corrupt business taking advantage of their customers. Their rating is misleading future customers that assume when you see a good rating, that they can trust the business is reputable and honest. 

  I have attached both forms for your review.

  

  Business Response

  Date: 02/29/2024

  Please see the attached response. 

  Customer Answer

  Date: 02/29/2024

  We signed the agreement after being misled and pressured by their salespeople to sign and pay by the first deadline. This was presented as the only way to secure the quoted price. Subsequently, we were informed of another deadline to secure the price, but only after waiting for a week to hear from the project manager. We went along with this second deadline because regrettably, we continued to trust the information provided by Armstrong's representatives.

  We were under the impression that *****, our salesperson, had assured us that door and window openings were included in the price, based on our previous conversations. However, when informed of our mistake, we did not dispute it and were willing to pay the additional amount, relying on the $1000 per opening quote given by our project manager, an Armstrong employee.

  We relied on the experts to give us the information needed for our complete project.  We are not involved in the business of construction, let alone steel buildings. How are we expected to know the specifications of an atypical window size or the necessary support? If our project manager had disclosed the potential need for additional structural changes when we inquired about the cost, we could have saved a significant amount of time and money on architectural plans. It was clear to everyone we communicated with that our project was a home, not merely a steel building. The windows and doors provided by Armstrong are intended for commercial projects, not typical residential structures. Our project manager should have provided more information rather than assuming we were already knowledgeable about every aspect. If we possessed all the answers, the role of a project manager would be redundant.

  Furthermore, we did not request gutters or downspouts. This was an add-on solely to inflate our price. We had expressed plans for a wraparound porch to be added at a later date to both ***** and to *******, the project manager.

  Multiple Armstrong employees have indicated that they are willing to sell us the original building, but it will not meet code requirements. Accepting such an offer is unreasonable. Armstrong must improve its practices. We believe a refund is warranted due to being misled, provided with false information, and overcharged. If Armstrong considers this level of service to be the "highest degree possible," a reassessment is in order.

  Customer Answer

  Date: 03/08/2024

  This case should not be closed. We responded on February 29 to the last communication which we received on February 29 concerning the resolution provided by Armstrong. We are currently waiting on a response from Armstrong.

  

  Business Response

  Date: 03/14/2024

  Please see the attached response.

  Customer Answer

  Date: 03/17/2024

   
  Complaint: 21278438
  
  I am rejecting this response because:

  We feel compelled to reiterate the circumstances surrounding our agreement with Armstrong. We were placed under undue pressure with a fabricated deadline and subjected to misinformation and deceit by Armstrong representatives. Trusting their assurances, we proceeded, believing we had found a pathway to realize our dream home. It's disheartening to encounter a company whose representatives are so at ease with disseminating inaccurate information to customers.
  
  Our decisions were based on these false premises, leaving us misinformed and ultimately misled. To assert that we'll only incur overcharges if we pay them is preposterous. It's evident that accountability is not a priority for your company, given the initial offer that protects your interests while neglecting to address the grievances of your customer.
  
  In light of these circumstances, we propose a counteroffer:  As per your ***** Confidential General Release and Waiver ********, we are willing to maintain confidentiality regarding your business practices, refraining from making derogatory remarks on social media and/or to the press, and closing our complaint with the BBB. However, we request a refund of $5734.50 which is 50% of our deposit. It's important to note that the company has incurred no losses in this matter. This gesture would be the least Armstrong could do to accommodate a disappointed customer.
  
  We hope this proposal reflects our desire for an amicable resolution while acknowledging the need for accountability and fairness.
  
  Sincerely,
  
  ******* And ***************

  

  Business Response

  Date: 03/29/2024

  Please see the attached response.

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21278438
  
  I am rejecting this response because:

  On Friday March 29th, we spoke with ******* from Armstrong's Conflict Resolutions team. He was the best sounding representative that we had dealt with in our entire time dealing with Armstrong. He was very understanding and caused us to reconsider our purchase. ******* apologized for the way we were handled by the representatives of his company. He said that they had been reprimanded and advised on how it should have been handled. In light of our situation, he said that he would make an offer to complete our building at his cost which is $25,502.24. He removed gutters and offered to adjust the plan in order to save us more money. We asked for time to consider the whole situation. He said that he understood and agreed to speak to us the following week. He told us that he would respond to the BBB telling them that we were in communication and trying to resolve our issues. 

  On Monday April 1, we contacted *******. We advised him that after careful consideration we would have to decline his offer. He said that he understood that we had lost trust with the company. He offered again to be our sole contact and be there for us for the duration of the project. We responded that he was correct in saying the loss of trust. We just don't have confidence in Armstrong. We asked to get our deposit back. We also offered to sign paperwork agreeing to not post any negative comments on social media. He asked to give him a few days and he would get back with us. 

  On Wednesday April 3, we were contacted by *******************. He left a message saying that he was told that we are working with *******, and we were trying to continue and complete the building. (**** had reached out to us previously with the first offer.)

  We returned the call. He claims that he was notified by ******* today, April 3, that we were planning on continuing the project and completing the building. We told him that we had spoken to ******* on March 29 and again on April 1. We told him that we had declined the offer and requested our deposit back. **** then informed us that not only would they keep our deposit but that we will now owe almost $1800 more for damages. We said that were no damages because no product had been ordered. He said that we paid for them to design, fabricate and deliver the building. But they had told us that nothing would be ordered until we sign off on the final design and pay an additional deposit to place the order. 
   
  Sincerely,
  
  ******* And ***************

  

  Business Response

  Date: 04/22/2024

  Please see the attached response.

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21278438
  
  I am rejecting this response because:
  Armstrong has put forward several solutions that benefit their interests. Despite offering fair resolutions on our part, these have been disregarded by Armstrong in their response. While we agreed to let them retain the full deposit, we firmly reject their demand that we remove our BBB complaint and refrain from posting any negative comments about Armstrong. We stand resolute in our refusal to be silenced.                                            
  To seek a mutually beneficial solution, we propose a compromise: refunding half of the deposit. In return, we will withdraw our BBB complaint and abstain from sharing any negative feedback on social media. This proposal aims to address concerns from both parties and work towards a resolution. It's important to note that Armstrong has not incurred any losses as no product has been ordered.
  Sincerely,
  
  ******* And ***************

  

  Business Response

  Date: 05/09/2024

  Please see the attached response.

  Customer Answer

  Date: 05/09/2024

   
  Complaint: 21278438
  
  We are rejecting this response because: We had already offered Armstrong to keep 100% of the deposit. We refused to sign their resolution form that would silence us from voicing our opinions. However, after the last response we were motivated to do more research online. We now know that there are hundreds of people with stories just like us. People that were offered settlements and given refunds. It was all we asked. We even agreed to sign the gag order that was required by them. We now reserve the right to enter into litigation and to share our thoughts on social media and the news media. We are considering joining the class action lawsuit against Armstrong and contacting Denver ** This all could be put to rest by giving us the same offer that has been given to hundreds of others- give us our refund and we will sign your release form.
  
  Sincerely,
  
  ******* And ***************

  Customer Answer

  Date: 05/10/2024

  Please look at the attached file. It will give the BBB a better understanding of the company you are working with. Please consider having their rating reflect their awful business practices. 

  

  Business Response

  Date: 05/20/2024

  Please see the attached response.

  Customer Answer

  Date: 05/29/2024

  This is a sample of other Armstrong Steel customers complaints. Please review these to see that this is not a one off situation. It's standard practice in their business to deceive their customers and keep their money. 

  Customer Answer

  Date: 05/29/2024

  These are additional customer complaints. More can be found on Yelp. 

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21278438
  
  I am rejecting this response because: Armstrong cannot just close our file and dismiss us. We do not agree with their decision. There have been multiple complaints that are almost word for word like ours. The numbers and the names are different but what is described is the same story. The misleading closing technique, pressuring you to sign now so you get the discount. The illusion of doors and windows being included but you don't know they're not until you get a project manager. The huge increase in the price hidden from you until it's time to sign off on the building. How can they be in business? How can they be allowed to take advantage of honest people just trying to get what they paid for? The complaints are not just from Yelp. They are also on the BBB website under ******** Steel. 

  We continue to request half of our deposit back and we will sign a release. The other solution is to keep our deposit. We will make our story known through social media, news media and online. We have been silent thus far, only sharing our story with the BBB. 
  
  Sincerely,. 
  
  ******* And ***************

  

  Business Response

  Date: 07/16/2024

  Please see the attached response.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enclosed please find my letter I erroneously mailed to the “******** ****** ******** ****** ******** ** *********** ***.  I wondered why I never received a response.
  
  Since filing complaints in November 2023, I have joined the private Facebook “Armstrong Steel Buildings Victim group” which, as of this morning, has 165 members.  When I filed my complaint with Nevada State Attorney General Ford, the FBI, the IRS, and the FTC, Denver 7’s ****** ***** had not yet aired her December 2023 reports.
  
  **************************************************************************************************************************************
  
  ******************************************************************************************************************************
  
  In addition, the complaints filed in December had not yet posted.  I have since added them to the 207 color-coded, numbered, and dated and hyperlinked complaints which I uploaded to my ****** Drive.
  
  **************************************************************************************************************************************
  
  ******************************************************************************************************************************************
  
  ***** (I hope I am spelling her name correctly) said you will send me an email and when I receive it, I will reply with the hyperlinks, so you do not have to type in the long URLS.  I uploaded the links to the Facebook Group so they can use my research in updating their own complaints share with their respective attorneys and government representatives.
  
  When I filed my complaints, I was so upset I forgot I had sent an email to a contractor named ***** ******.  *** ****** had spoken with me a few times and he sent me an estimate for building a wheelchair accessible barndominium like the one they had just built for a gentleman in Tennessee.  I blogged about my wish list and included a video I made from the slides *** ****** sent of the home his company, ****** had built.  I found out a few weeks later that **** ****** had decided to get out of the metal building business and concentrate on stick built homes.
  
  ********************************************************************************************************************************
  
  However, back in April 2023, ****** Construction had built a metal barndominium and because they are located in Crossville, and they had been recommended to me, I sent the email.  My realtor was **** ******** and her husband, ***** ***** was the one who had done all the leg work of filming the vacant lots I asked about and the ones I eventually purchased.  It was to these three individuals that I addressed my email the very next morning after placing a deposit for an Armstrong Steel 30 x 60 steel building.
  
  I am attaching the email, but I want to include the entire body of the text here.  I was so excited I could barely believe my good fortune.  That elation would soon turn into fear and eventually anger.
  
  *****, this will sound insane - it sounded crazy to me BUT after getting a call from **** at Armstrong Steel and getting an initial quote of over $54,000 for the bookstore/pool building, I spooked and told him I could not afford it.
  
  Well, he talked to his management and if I understand it all, they have a bid on a large project and they needed to order x amount of steel to come under budget.  To do that they need to find a couple of smaller projects so they can order all the material at once.
  
  I put down the deposit after they came so far down they were almost matching the ****** building quote for a 40 x 50 building.  See attached quote.  The ****** building did not include any windows nor doors.  It did include blueprints, however, for an interior.
  
  BECAUSE, I need to get a follow up in writing, I helped Armstrong out, the windows and doors are going to be included and I will be assigned a designer who will let me pick what I want and where I want it all.
  
  IT is POSSIBLE - not sure how probable, that my house sells for a lot more than my initial estimate.
  
  In that case, I can have the house your team is working on plus this one which will be for the bookstore/personal library with an area for the ****** ***** heated salt water pool, and exercise area for my *********** massage table cause I can no longer get on the floor and get back up easily - to be honest, I have a really awkward time getting up because of damage from a lumbar 5 operation.
  
  IF things go south - and a lot of pundits are predicting an economic meltdown, at least I have an 1800
  square foot home ready.
  
  Can you work up an estimate on insulating it, installing an steel building high end HVAC system and vents, the roll in shower we discussed with a nice large vanity but only ONE sink, a handicap accessible toilet, 3 bedrooms with walk-in closets, a second bath - nothing fancy, L shaped kitchen work area with a window over the sink, and any extras you think I can afford.
  
  I'm not positive, you can tell from the ****** estimate vs the Armstrong PDF, but I think ****** is a pole barn and not a full steel building so it would have a lot more screws, yes?  Both appear to be 115 mph windstorm resistant but **** at Armstrong insisted theirs is 100% Miami Dade certified.
  
  The closing hasn't been scheduled yet but it might be as early as April 14.  
  
  $53,500 for 4.3 acres
  $35,187 for a 30 x 60 (1,800 square foot) Armstrong Steel Building
  Total $88,687 for land and kit.
  
  I leave the rest of the costs up to ******.
  
  The best part about purchasing the building is once you clear the land and install the concrete, it can be erected in two - three days and then you could install a bathroom and insulation and HVAC and I could move in with my pets shortly after my house goes under contract - or sooner if I can afford it all.
  
  PS The first lot that I made an offer on the seller demanded full asking price of $89,900. it was partially cleared but after a lot of phone calls I learned it could never be serviced by fiber not copper.  Both ******** and ******** told me it was "out of footprint"  It was also on a rural road with a land locked lot behind it.  In my mind I just saved a BUNDLE!
  
  I also found an email I sent off to a local builder who is not a licensed contractor, but who was also someone I had been chatting with who also came highly recommended.  I had called him to ask him if he could erect the kit to save money.
  
  Here's the contract for a 30 X 60 STEEL building to be delivered.
  
  I didn't quite understand all of the pressure they were under but something about a huge order but it was short x amount and they were trying to find people willing to pre-order a building so they could get all the steel they need for a large project at a deep discount.
  
  They knocked off $20,000 from the original quote from yesterday.
  
  I put 25% down and they will be assigning a design engineer to me so I can have whatever doors and windows placed wherever I want, pick out colors, etc.
  
  Can you erect this without a General Contractor supervising?
  
  ****** will clear the land, etc for a house but this will be my bookstore and temporary residence while the house is being built assuming I don't just go SUPER cheap and order a larger one and live in it.
  
  I took a crap shoot and did it.  Compared to the ****** barndominium quotes, this sounded far superior.
  
  Like many of the others who filed complaints and lawsuits documenting deceptive sales practices and using the term “bait and switch”, I really thought I was getting a barndominium kit for under $40,000.  **** told me because I was HELPING THEM OUT before the 5 pm deadline, they would extend the deep discount to me for life so I could build on my second lot in the future!  Oh, yes.  And when I questioned him yes, I was getting a barndominium for $35,187!  I would get a catalog of items I could get at their cost.  They were even including FREE freight!  When I questioned **** about the kit, he said to ask all those questions when I got assigned personal project manager who would handle everything.
  
  I would like to point out my friend, ***** was in the truck at the time and heard the entire sales pitch.  Her father had been in construction and she thought it was a rare opportunity to get such a “deal”.
  
  I uploaded the documents Armstrong made me and I should use the word “coerced” me to sign to my ****** Drives so you can review everything.  NONE of the “fine print” was disclosed in advance.  I had read in the complaints about a cancelation fee and sure enough Armstrong will “let you” cancel but they want 50 percent of the total of the order – an order none of us knew we were being forced to purchase when first contacted.
  
  The last contact I had with anyone at Armstrong Steel was on October 12, 2023.  The company is refusing to return my “non-refundable” deposits made in two payments for a total of $39,817.  My case is no different than most of the 207 online complaints by customers.  A class action lawsuit was forced into arbitration and the members of the group who are part of the lawsuit have shared their documents.
  
  When Denver 7 contacted the Better Business Bureau the response was not helpful.  ***** ******, President/CEO of the BBB serving central South Carolina and Charleston’s response was also not helpful when he was contacted by the local NBC news team.  Hopefully, 60 Minutes and the Federal Trade Commission investigators will partner with the BBB to change the rating from A+ to F and then to work with the FBI and IRS to prosecute Armstrong Steel to the fullest.
  
  My immediate goal is for Armstrong to return my money and to state in writing that the “contract” they made me sign is now null and void.  I doubt they will admit to fraud, but the contract is not valid because it was based on a fraudulent sales pitch.
  
  Although at the time I felt that ****** *******, the assigned project manager, was very sweet and very compassionate, as I review those phone conversations I remember how she asked if I had placed my house on the market yet and when would I be able to pay the balance.  Please contact everyone who has filed a complaint or negative review the BBB.  I coded all the text searching specifically for those written by or for seniors.  There is a technique used by those who exploit the elderly.  There is a tone you hear in nursing homes and hospitals to coax an elderly person into complying with a request.  That same tone is used to manipulate a person into signing documents by triggering a fear response that if they do not comply, they will be in “breach of contract” and be sued.
  
  I had several panic attacks which my friends can all attest to.  It was not until **** ***** and his father who is a contractor called me and told me Armstrong was going to bankrupt me if I continued to agree to purchase their kit that I snapped out of the fear and wrote this letter to Armstrong’s CEO dated October 8.
  
  **************************************************************************************************************************************
  
  My letters to the state attorney generals, the FBI, the IRS, the FTC, and Senator Blackburn and 60 Minutes are all on my ****** Drive and I have shared them with the Facebook group.
  
  I hope you can reach out to those of us in the group because like I said, many have become despondent, and many have written that they have been tied up in litigation for years – one told me for over seven!
  
  Thank you in advance,
  
  Sincerely,
  
  
  
  ******* **** ********
  
  

  

  Business Response

  Date: 02/06/2024

  Please see the attached response.

  Customer Answer

  Date: 02/06/2024

  Complaint: 21187080

  I am rejecting this response because of the high pressure sales call in which ****** ******* told me I had to rush home to sign the contract in order for Armstrong to bid on a large project.
  

  That was not true.  There was no large project.  I was not being given the cost of the steel at the same price Armstrong was paying.  I was not doing them a favor and as a thank you would

  be getting a life time discount.  There was no need to sign that day.

  Armstrong is a middle man despite the false advertising on their website.

  I was not given time to read any of the fine print.  I was then pressured to sign the next document and to place another deposit down.
  ****** called more than once to ask how long it would take for me to get home so we could get this signed immediately.  There was no due diligence period allowed.
  I was not even given the chance to read the contract.  I never received a copy for a lawyer to read. Everything was online.
  
  Armstrong provides the worst customer service of almost any business every listed with the BBB and that is documented in the over 215 complaints across the Internet.
  Complaints by Site:
  46 BBB Complaints
  10 BBB Reviews
  10 Consumer Affairs Complaints
  11 Dirty Scam Complaints
  56 ****** Reviews
  16 Pissed Consumer Reviews
  11 SiteJabber Reviews
  20 Trust Pilot Reviews
  14 YELP Reviews
  18 ComplaintsBoard.com
  1 JUST ANSWER post
  1 Ripoff Report which Armstrong claims is fake despite it matching my experience
  
  The Class Action Lawsuit which was stayed, not dismissed was hidden.  When I complained on the phone, I was told there was no class action lawsuit.
  The fact that Armstrong has been sued repeatedly was not disclosed.  There are 170 victims who have come forward and are sharing their stories with one another and there are others who are not active on Facebook, or who have bullied into silence. 
  Many have been threatened or bribed. 
  The letter Armstrong mailed to customers asking them to take down their complaints or lie and say the media misrepresented themselves only adds to the counter argument that Armstrong does NOT provide great customer service, nor do they honor their end of the contract. 
  
  Disclosing price increases and providing refunds if the price has gone up too high for a reasonable person on a reasonable budget to continue is standard practice. 
  
  Anything which violates such long-held expectations in business transactions is simply criminal.
  And it is that criminal activity which I address here and those in the class action lawsuit along with others who have filed lawsuits demand that BBB investigate.
  The fear amongst the group, the number who have committed suicide or suffered divorces or gotten so sick they died, negates the response claiming that all of the burden is upon the buyer violates all standard business practices.
  I was taken advantage of.  I was excited about purchasing the land and getting a barndominium for $35,817 with windows and doors.
  By the time I found out that the windows and doors were NOT included, I discovered that I could not cancel the order and get my deposit back.
  I kept asking for the catalog of residential doors and windows I had been led to believe by ****** was available.
  I was NOT, I repeat NOT given answers by ****** ******* during the design process as to the cost I was incurring.
  I was told instead that ****** had to enter all the design features and no worries.  As the deadline loomed for me to sign the next set of documents,
  I then learned the $35,187 price tag had jumped astronomically.  I only made the deposit in fear because by that time I had read the terms and agreements with a friend.
  The fact that Armstrong feels that all of the other customers who have posted complaints and shared their stories are not relevant to my purchase is ludicrous as it demonstrates a complete lack of understanding how customers enter into contracts.
  I must stress the word FEAR over and over and over again as it was used by myself when I was hysterically telling my friends that I was conned into making a huge deposit and that the barndominium was not going to cost $35,187 plus a few extras such as insulation,
  BUT, instead was going to cost over $100,000 - monies I did not have.
  Again, the fact that ****** ******* pressured me to quickly sign prevented me from any chance to have my property go to closing, then be cleared.  I had no opportunity to hire a site engineer.  In fact, and this is a point Armstrong has failed to admit they did to everyone, I was promised Armstrong had local contractors and I had NO WORRIES.
  I have had nothing but worries since April.
  Armstrong also omitted the fact that no matter how one-sided and air tight a contract might be with no reasonable accommodations for customers, but only punitive damages and an unwavering lack of compassion and understanding for customers who have asked for dates to be changed, etc., all contracts in all countries have an implied consent on the part of both parties that if one has a reasonable excuse as to why that party cannot proceed that the contract is cancelled and funds returned.
  I asked and was denied.  Others have asked and been denied.  Not because of land issues per se but because of the astronomical change in the total price of the purchase.
  The fact that the various victims have reached out to the FBI and the FTC and their respective state attorney generals, senators, congressional representatives and attorneys to seek relief from Armstrong's violations of RICO laws and deceptive sales practices is testament that yes, they did manipulate a vulnerable and, I hate to say, gullible 68 year old.
  
  
  Sincerely, ******* ********

  

  Business Response

  Date: 03/13/2024

  Please see the attached response

  Customer Answer

  Date: 03/14/2024

  
  Complaint: 21187080
  
  I am rejecting this response because Armstrong Steel's sales rep **** did NOT give me any time to review any documents whatsoever.
  I sent Armstrong the copies of the emails I sent to my realtors, and a contractor and a builder within 24 hours of placing the deposit documenting how excited I was to be getting a building at a deep discount with all the windows and doors.

  Armstrong did not respond.

  By the time ****** ******* drew up the next document to sign, again with a deadline, I felt duped.  I thought maybe I had misunderstood.
  I totally and thoroughly without question reject the response that the company did nothing wrong.  By trying to place the blame on the customer Armstrong is using a tactic only an unethical and truly evil company would do.
  Again, I repeat my stance that Armstrong had not revealed it was being sued by several customers and that a class action lawsuit was pending when I made my purchase.
  The elderly are particularly vulnerable to manipulation.  I was going through a lot of misfortune and even shared the shocks with ****** who did nothing but try to get me to continue signing documents.
  The complaints on file document how many customers received defective structures and incurred hidden fees and costs related to delivery which is one reason why I am dubious about Armstrong claiming it “remains willing to fulfill the agreement and move forward with fabrication and delivery under the terms of the original agreement”.  They copy and paste that sentence to every irate customer.  There is no awareness on the part of the CEO and his staff that his customers feel that the “original agreement” was signed because each of us believed the deceptive sales pitch.
  
  If Armstrong wants to eliminate all of the extras I thought I was getting at a reasonable cost and deliver a 30 x 60 shed for the original $35,187 with free freight, and no hidden fees, applying my extra funds i sent towards the sales tax **** never mentioned with a two car garage door opening, with a green roof and white walls, I might be able to use it as a shed, assuming I can find anyone to erect it and assuming it can be erected on footings on an 8 percent slope.
  Again, I want to make it as perfectly clear as possible to the legal counsel at Armstrong that I was lied to.
  I found my Facebook post that I typed only an hour after I signed the initial documents.
  This is a clear case of consumer fraud and failure on the part of the CEO, ***** *******, to communicate directly with customers and to make sure nothing is misrepresented.
  This was posted on April 4, 2023.
  ********************************************************************************************************************************************
  Tuesday, April 4, 2023
  OMG I am in SHOCK! I got an estimate from Armstrong Steel and because they need to purchase x amount of steel - very confusing, they were able to write up a proposal for a 30 x 60 foot all steel building that meets Miami Dade windstorm requirements (hurricane resistant) at a DEEP discount if I could order this week.
  Just put down 25%. Free delivery plus it can be erected in two days (Yo, ** ******!!!) don't need a general contractor just need someone to pour concrete, etc.
  They are 6 months out so by ordering early I can have any color I want and as many windows and doors as I want.
  1800 square foot building for my books, crafts, and the FitMax Pool.
  I can then have a normal 3 bedroom house or the barndominium I found that ****** is working up the quote on.
  I can, theoretically, move into the structure cause I can have a bathroom installed, and let the realtor show my house vacant - just leave the piano and appliances and the bookcases for the moving van.
  Private message me for the cost. I'm in shock. The ****** kit for a 24 x 36 with just a door for a POLE barn (barndominium) not a steel - was $14,597 but the doors were NOT included and no windows.
  THIS I can have designed anyway I want because I pre-ordered it.
  The quote for the 40 x 50 shell for the house barndominium was $34,791
  So 1800 square feet STEEL vs 2000 square foot pole barn materials = a whopping $216 more
  The ****** had NO doors or windows.
  This will be CUSTOM designed FOR ME and I get assigned to an architect!
  MY GOD what an amazing day!
  ======
  I had my friend in my truck with me at the time.  With all of the packing and handling resulting from my late husband's suicide and trying to get my finances straightened out, I was not prepared to emotionally process the fact that **** had lied to me.  ****** was very sweet which threw me off that I was dealing with a scam.  After talking to over a dozen other irate customers and interacting with 169 others, I learned that Armstrong Steel capitalizes on the average customer's self-recrimination for being scammed.  Each person reacts first with shock and then rage and some reacted by retreating into despondency.  Many of the victims have embraced a victim mentality.  Having been brutalized and threatened with murder by my late husband, I was easily manipulated.  I am not so gullible now.
  A company's reputation is really all it has.  To continue to scam and mistreat customers because Armstrong is located in Colorado with the weakest consumer protection laws will not last forever.
  To make things right, Armstrong needs to HONESTLY respond and not deflect and copy and paste the same attacks on customers it has been using since it was first incorporated in Delaware.  I also recommend that Armstrong return the over $2,450,000 in deposits documented by the lawyers who filed the class action lawsuit.  Only eighty five customers provided amounts lost.  Only the IRS will ever be able to determine the entire amount Armstrong has refused to refund when asked when they conduct a forensic audit.
  Sincerely,
  
  ******* ********
  

  

  Business Response

  Date: 03/29/2024

  Please see the attached response.

  Customer Answer

  Date: 03/29/2024

  
  Complaint: 21187080
  
  I am rejecting this response because Armstrong Steel has failed to address the evidence presented of consumer fraud. 
  If they sincerely wish to respond, I'd like to see them pull up the recordings from when ****** the salesman made false promises about how I was getting 
  a 30 x 60 steel barndominium with all the windows and doors.  What the company has written is that they want me to go back to the drawing board.

  I wrote that I wanted the original 30 x 60 with the windows and doors for $35,187.  I was promised free freight.  I'd like to see them disclose shipping and handling fees
  and calculate Tennessee sales tax.  However, they are not acknowledging nor addressing all of the concerns I detailed in each of my letters.

  As others have complained online and in court, Armstrong Steel cannot be trusted.  I'd like to see a little bit more effort put into them rectifying the financial and emotional harm they have
  imposed on its customers and on me, before I even consider calling and getting sucked into yet another entanglement.  

  A sincere attempt at providing "outstanding customer service" using the Better Business Bureau as a mediator is not just expected, but demanded.  Once a company or an individual betrays
  trust, it take a lot more than "please call us" to ever gain that trust back.

  Plus, the CAD drawings were rejected by the Cumberland County Building Code officer.  I suggest Armstrong go line by line through all the narratives I have sent.

  Go through the database of complaints compiled from all the "review" websites and not deflect and not try to threaten nor sue customers for going public.

  Sincerely,
  

  
  ******* ********