Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We talked to Armstrong Steel end of 2023 about have a shed built. We were told they could build one for around $38,000. We signed a contract for blueprints to get the project started and paid them around $7000. We were then told we would not owe anything more until delivery. We then received an email about add-ons to the shed costing around $25000 that we had to pay right then. We were not aware it would cost that much and no final cost breakdown was ever included. We asked several times for a cost breakdown and proof of purchase which was never given until we received a contract to sign for delivery. The proof of purchase then showed it would cost over $98,000 for the shed. We did not sign it and reached out to Armstrong Steel to let them know that was way too much for us and we could not afford that. We were then told it would cost an additional $15000 to back out of... that number was decided in a meeting between themselves. We told them we believe that to be unfair since we were never told of the final potential cost up front before we had to sign contracts to even get the project started. If we didn't sign the contracts they said they could not move forward. We believe was/is deceptive business practices. The final cost of the project was hidden from us until we had already signed other contracts. They had also told us though that the building would not be started until we signed the delivery contract which we never did so we do not agree that we should have to pay an additional $15000 dollars to cancel on top of the $38000 we already paid. We understand they provided the blueprints for us already that cost around $7000 and do not expect that money back. We believe though that due to their deceptive business practices we should be about to get out of the contract and get our $25000 back with no additional cancellation costs.

  

  Business Response

  Date: 01/30/2024

  Please see the attached response.

  Customer Answer

  Date: 02/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave Armstrong full 3d drawings of the building I wanted. Worked with salesman, got a quote on what I assumed was a building with openings, not doors and windows of course. Was given drawings to review, was told by salesmen I could make final modifications with project manager. Come to find out, the drawings assumed no way to enter the building, but was told by salesmen no problem. Quoted for $36k, sent $9k deposit, building with the same number of openings I requested is now over $13k more. They really have it down well to ensure confusion, lie about cost of building and won't provide refund of deposit.

• Initial Complaint

  Date:11/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: ***************************** <*****************************************>Date: Oct 3, 2023 at 8:38 AM To: ************* <*************************>Subject: Re: Arellanez "I apologise *****. It's been quite hectic. I did have the building run again and we cannot currently deliver the building at the original agreed upon contract price."Many, many emails just using stall tactics. Never performing with product or refund.

  

  Business Response

  Date: 11/22/2023

  Please see the attached response. 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 28 *****, we entered an order for a steel building shop with Armstrong Steel. They offered a 30' x 50' building for $*********. We accepted the offer, and initially sent a down payment of $7,585.00 to start the process. Things seem to be going fine, until 8/17/2023 the production manager that was assigned to us emailed a change order to my Husband while I was at work. He went over the change order with the production manager, not fully understanding what it entailed. He signed the papers and did not let me know until that evening about it. What the change order was for the addition of gutters, downspouts, foam closures (things we did not want to begin with) and a change to the building codes for our area. He was under the impression that these changes added $6,500 dollars to the cost of the building, when it was actually adding $36,500.00. So, our building when from ********* to $66,448.71 overnight. My husband also signed an ACH for them to take $18,275.36 additional money out of our account. He felt pressured to sign the papers right away, instead of waiting for me to arrive home to go over them. This prompted me to dig further into Armstrong Steel, only to find out this is a common practice, and that there is a class action lawsuit against the company. Several customers have had the same experience, several never receiving their building, and others received their building, but where out of money by then and could not have it erected. Needless to say, I did not continue with Armstrong after learning of the lawsuit. I wish to receive our money back, but Armstrong Steel has put a clause in their contracts that money advanced is not refundable. I feel their tactics are unethical and dishonest.

  

  Business Response

  Date: 11/17/2023

  See attached response

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20801830
  
  I am rejecting this response because:
  Yes we did sign the contract paperwork,  the second set Armstrong sent was under pressure to lock in pricing, according to Armstrong.  My husband didn't realize that the price doubled overnight or that he authorized a $18,000 dollar payment. We did not realize the inflation of the price of the building until a couple weeks later when they sent us the amount we still owed. Expecting around $20,000, we were flabbergasted when Armstrong wanted over $45,000 more. Needless to say, this put us way over budget and could not afford the building. Since our building was not in production when we backed out, Armstrong didn't do $25,000 worth of work. This is a practice of theirs, to lure you in with an amazing deal, and then inflate the price claiming they had to change the  codes, and add ons we did not want. There are already several complaints already with BBB in regards to this company and their unethical practices. 
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 11/20/2023

  In response to Armstrongs letter stating that I requested changes that made my building heavier is a false statement.  They only went over these things with my husband, not me. They added the doors and windows, and gutters and got my husband to sign. when i had already said I did not want them. I had originally asked about pricing, no response.  We decided we didn't want them because of the price on the paperwork my husband signed, I asked for the components to be removed. Devians response was sorry, you already signed the paperwork.  As for Armstrongs claim that they are working with me on a resolution is a complete falsehood, as there has been no attempt by Armstrong to contact me or my husband since we decided not to proceed.

  

  Business Response

  Date: 12/05/2023

  Please see the attached response.

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20801830
  
  I am rejecting this response because: Armstrong continues to claim that I, ***********************, agreed to the components being added on.  This is not the case, my husband signed the papers without my knowledge, when he let me know about signing, I asked why he didn't wait for me to go over them first, he said he felt pressured to sign by the production manager, ******. When filling out the initial paperwork on the building, I did not know that saying we planned to hang drywall inside the shop would increase the weight of the building, or that having 2 walk through doors would also.  This was never discussed with us at any time.  We assumed that the questions asked were standard operation.  No where on the paperwork did is say that drywall would increase the price of the building.  When I asked ****** about the price increase, she said that they had to change the codes for our area and that warranted another beam to be added, she said nothing about weight, drywall, or doors.  I also verbally asked her to remove the components from the contract, and her response was "Sorry, you already signed the papers".  Yes, I did sign the shipping documents (9/5/2023), because at the time we did not want to lose the money we had already paid Armstrong but had a change of heart the next day.  I decided to research Armstrong further and became aware of several similar complaints with the Better Business Bureau of other customer's cost of their *********************** increased substantially.  Other complaints stated that Armstrong would say shipping and metal costs increasing as a reason for the price inflations, and in some cases wanted more money than agreed upon before shipping the building.  There is also a class action suit against Armstrong with customers claiming the same experiences.  I decided to cut ties with Armstrong and not continue to do business with them, because I would probably end up like other customers did.  With either pieces of a building piled in my yard, but because all my money went to Armstrong, not able to have it erected.  Or all my money gone and no building (this has happened to several of their customers). I sent an email stating this fact to the project manager, ****** and sales manager *********************** on the 6th of September. Stating that I would be contacting my lawyer to see about recovering our money.  Since Armstrong did not respond or contact me or my husband since then, we assumed they honored our wishes to not continue.  As of this response, Armstrong made no attempts whatsoever to contact us or try to resolve the matter.  Only, today (12/7/2023) did I receive a request to sign even more shipping papers from Armstrong, which I refused to do.  

  Armstrong Steel is not interested in providing their customers with quality buildings at reasonable prices.  Their real intent is to price ***** their customers and get as much money as they can.  I have talked to other companies that provide the same product, and they don't hide behind a non-refundable clause to steal consumers money. The endless negative complaints filed with the Better Business Bureau is proof that my complaint is valid and true.

  Sincerely,

  ***********************

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had been working with a representative for almost 2 months, and finally made the commitment and paying the deposit of ***** for a 30x50 building with an engineer for the purchase price. We met with project manager, and placed our window and door openings. With these doors and windows openings, the price went from 31k to 90k. We asked for a refund because we were mislead, and the manager said we would absolutely not get our money back. This company misled us from day one. I have read other reviews on BBB, and the exact same thing is happening to other clients.

  

  Business Response

  Date: 11/10/2023

  Please see the attached response. 

  Customer Answer

  Date: 11/10/2023

  I have and still continue to email trying to communicate. No further communication attempts have been made from Armstrong Steel. I have called and left voicemails as well. Misrepresentation was from the beginning, stating we could design the building how we wanted with the initial deposit. This is very unethical to mislead customers. 

  

  Business Response

  Date: 12/08/2023

  Please see the attached response.

• Initial Complaint

  Date:08/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $10k as a down-payment for a steel building. Covid hit and they said they couldn't get the steel and they were at least a year out. Whenever we called they claimed prices soared and our locked in price was now 3 to 5 times the previous amount. We asked for our money back, but they we signed a "contract" and couldn't get a refund. How is this legal? The contract was not legally binding and signed by a notary or lawyer. I request a refund!

  

  Business Response

  Date: 09/15/2023

  Please see the attached response. 

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates and dollars are approximate, exact dates can be furnished.June 2021 Purchase a Steel Building ($40k)Deposit approx. $16k Company says 3-5 Months to get drawings and they will be ready for the manufacture/fabrication of building.June 2022 Armstrong (Company) says they have my drawings and are ready to manufacture the building.Oct 2022 Submit a color change on the building and sign paperwork. Company says expect 4-8 weeks to take delivery and pay remaining balance.They never contact me.June 2023 I call the company after unanswered emails on their part and ask what is going on. A representative calls me a few hours later and says because of the rising p**** of steel the building will be an additional $30k, and I can pay it and get the building or cancel and they keep my deposit for admin costs.I do not mind paying more as the cost of steel goes up, but they didnt contact me for delivery and now the cost for the building has nearly doubled. Had they stuck to their timelines I would have had the building within 6 months of ordering and not 2 years.

  

  Business Response

  Date: 06/16/2023

  June 16, 2023
  This is a response to the BBB complaint submitted by our customer, ***** ****. On May
  28, 2021, Mr. **** signed a Steel Building Purchase Order for a 40x60x16 pre-engineered metal
  building. Mr. **** signed the Purchase Order and initialed the Purchase Order to acknowledge
  that he had reviewed and, after review, agreed to the terms and conditions.
  When signing the purchase order Mr. **** agreed that the initial contract payment is
  non-refundable and for the preparation of building drawings and/or preliminary work on his
  project. Any delivery dates stated by Armstrong shall be estimates only, may be subject to
  change without notice, and are based, among other things, on manufacturing and delivery
  schedules.
  The past 24 months have been very difficult for all industries. Fuel prices, a global labor
  crisis, steel shortages, inflation; these issues have all affected material pricing and availability.
  Lumber, vegetables, beef, automobiles; everything has been affected. All goods have
  dramatically increased.
  For much of the past year, the steel industry has suffered due to restrictive steel
  allocations and severely reduced supply. Due to COVID and now the Russia Ukraine conflict,
  steel demand has far exceeded supply for most of 2021 and all of 2022. This has caused the price
  for hot-rolled steel to quadruple from less than $500/ton to a peak of $2,000/ton.
  Traditionally, sourcing/ordering materials has not been an issue for the steel industry.
  Therefore, Armstrong would purchase raw materials and manufacture one’s building shortly
  after engineering it.
  It is important for Armstrong not to engineer a building before materials are available to
  be manufactured, because there is a risk of the customer’s county adopting a newer building
  code. For example, much of Utah has adopted International Building Code 2018. However, IBC
  2021 is the more recent, more updated code. Jurisdictions often update without warning. When
  your local jurisdiction updates it’s IBC codes, permit drawings and/or engineer wet stamped
  blueprints are no longer valid, in turn requiring the building to be re-engineered, at additional
  time and expense to the customer.
  Our customers don’t want to pay for engineering twice, we don’t want to charge folks
  for engineering twice and thus it simply makes sense to engineer the building shortly before
  fabrication.
  Given these circumstances, Armstrong has unfortunately been required to engineer
  customer’s buildings as their materials come available. Armstrong has therefore been required
  to absorb and pass along some part of these increased costs to its customers.
  Mr. **** received his engineered drawings on July 1, 2022 along with a scheduling
  packet to release his building into fabrication. Mr. **** did not return his scheduling packet
  until October 10, 2022, three months later with a design change. This delay set him back in the
  schedule.
  Everyone at Armstrong is working diligently to improve the situation and we are doing
  our best to manage this on a level of personalized commitment – from the factory to our
  corporate office, everyone in our organization is fighting to get every single building out to
  every single customer

  Customer Answer

  Date: 06/17/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  My delay in returning documents was to make sure I could secure funding for a building that I had all but nearly forgotten. The design change was not and addition or modification in material, but a simple color change from white to gray. I dont expect a full refund, but to say that their costs were $16k to develop drawings is ridiculous. Armstrong failed to communicate with me any additional time because of a color change and have only resumed communication after I reached out to them 8 months after submitting the last document.
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a building package from Armstrong Steel in aug 2021. Prior to sending them my deposit I was met with many promises including; a timely delivery, free delivery if ordered that same week and many others. Once I transferred the deposit and signed the contract I was completely ignored. I made numerous call and sent several emails over the following months with no response. Finally I asked for the sales person I spoke with in the beginning and was informed he was no longer with the company. I asked for someone who could help me and was transferred so someone who claimed to be the ceo of the company. I explained my frustration and told him they were past my initial estimated delivery date. He began yelling over the phone telling me I could wait like everyone else and that if I didnt understand the problem that our administration and placed our country in he could do nothing for me. He told me that they had not even started on my project so I asked for a refund which he refused. I was finally emailed the engineered drawings for the project in Aug ************************************************************************************** a delivery date. So I asked if the building price was still the same as reflected on my contract and was informed the price on my contract was only an estimate and I would be given the bill when they were ready to deliver. I asked for the ceo and told him I needed to know my exact price. He refused to give me a price only saying I would be sent a bill when the building was ready and expected to pay in full before the building shipped. This caused several concerns as they already have customers complaint that their price was raised as much as 150%. They also sent me another contract that they wanted me to sign before they would begin production of the building subjecting me to a daily fine if I didnt pay promptly was the project was ready to ship. I felt that was extremely unreasonable as they had failed on every front up to this point. I refused to sign the contract and they informed me they would push my project off until I did sign

  

  Business Response

  Date: 06/16/2023

  June 16, 2023
  This is a response to the BBB complaint submitted by our customer, ***** **********.
  On July 30, 2021, Mr. ********** signed a Steel Building Purchase Order for a 40x60x14
  pre-engineered metal building. Mr. ********** signed the Purchase Order and initialed the
  Purchase Order to acknowledge that he had reviewed and, after review, agreed to the terms and
  conditions.
  When signing the purchase order Mr. ********** agreed that the initial contract
  payment is non-refundable and for the preparation of building drawings and/or preliminary
  work on his project. Any delivery dates stated by Armstrong shall be estimates only, may be
  subject to change without notice, and are based, among other things, on manufacturing and
  delivery schedules.
  The past 24 months have been very difficult for all industries. Fuel prices, a global labor
  crisis, steel shortages, inflation; these issues have all affected material pricing and availability.
  Lumber, vegetables, beef, automobiles; everything has been affected. All goods have
  dramatically increased.
  For much of the past year, the steel industry has suffered due to restrictive steel
  allocations and severely reduced supply. Due to COVID and now the Russia Ukraine conflict,
  steel demand has far exceeded supply for most of 2021 and all of 2022. This has caused the price
  for hot-rolled steel to quadruple from less than $500/ton to a peak of $2,000/ton.
  Traditionally, sourcing/ordering materials has not been an issue for the steel industry.
  Therefore, Armstrong would purchase raw materials and manufacture one’s building shortly
  after engineering it.
  It is important for Armstrong not to engineer a building before materials are available to
  be manufactured, because there is a risk of the customer’s county adopting a newer building
  code. For example, much of Utah has adopted International Building Code 2018. However, IBC
  2021 is the more recent, more updated code. Jurisdictions often update without warning. When
  your local jurisdiction updates it’s IBC codes, permit drawings and/or engineer wet stamped
  blueprints are no longer valid, in turn requiring the building to be re-engineered, at additional
  time and expense to the customer.
  Our customers don’t want to pay for engineering twice, we don’t want to charge folks
  for engineering twice and thus it simply makes sense to engineer the building shortly before
  fabrication.
  Given these circumstances, Armstrong has unfortunately been required to engineer
  customer’s buildings as their materials come available. Armstrong has therefore been required
  to absorb and pass along some part of these increased costs to its customers.
  Mr. ********** was not ignored as he states, his project manager was in constant
  communication with him during his final design timeframe. He was also sent several emails
  with the process moving forward.
  Mr. ********** received his engineered drawings on August 23, 2022. Mr. **********
  needs to return his scheduling documents so Armstrong can keep his project moving forward.
  Armstrong tried to work with Mr. ********** to get him a delivery date but he refused
  to sign the scheduling documents we sent to authorize the fabrication of his building.
  Customers that do not return scheduling packets cannot be put into our fabrication schedule or
  delivery schedule. This is a part of the process for every building we produce. Armstrong
  remains willing to work on Mr. **********’s project.
  Everyone at Armstrong is working diligently to improve the situation and we are doing
  our best to manage this on a level of personalized commitment – from the factory to our
  corporate office, everyone in our organization is fighting to get every single building out to
  every single customer

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I acquired a quote from Armstrong, later they pressured me into putting a down deposit to lock me into the quote price. ($21,249 on aug/31/2021)I was told it usually takes about 8 months till people get their buildings. 8 months would have worked great, I explained to them the time which snow comes to the area and that I cant build past that time. Armstrong took ************************* blueprints and the order form, at this point my contractors had moved and the snow would come before the building. Price was the same, I filled out the form to be delivered in spring, sent it to them in September 2022.3/16/2023 I received a call and email saying there was a price increase of $17,501.03 pretty much saying they would not give me my deposit back even though I didnt ask. I will not do business with a company that does not honor their agreements. They have waisted over a year of my time, which has also prevented my company from starting up. Im looking for a refund. Im a young entrepreneur who saved money, trying to start a company to break my friends and I out of the lower class. So this would not be an easy loss for me. Not to mention the blueprints had multiple mistakes adding additional steel to the building. Theres no excuse for how long this process took.Im shocked I said I would be back for multiple buildings if everything worked out.

  

  Business Response

  Date: 06/16/2023

  June 16, 2023
  This is a response to the BBB complaint submitted by our customer, ******* *****. On
  July 30, 2021, Mr. ***** signed a Steel Building Purchase Order for a 40x60x14 pre-engineered
  metal building. Mr. ***** signed the Purchase Order and initialed the Purchase Order to
  acknowledge that he had reviewed and, after review, agreed to the terms and conditions.
  When signing the purchase order Mr. ***** agreed that the initial contract payment is
  non-refundable and for the preparation of building drawings and/or preliminary work on his
  project. Any delivery dates stated by Armstrong shall be estimates only, may be subject to
  change without notice, and are based, among other things, on manufacturing and delivery
  schedules. Mr. *****’s purchase order was not a “locked in price agreement” as he
  characterizes it. He agreed he would pay all increased costs that occur or are incurred on his
  project after he executed his Purchase Order, including without limitation, increased costs for
  material and commodities, engineering, labor, freight, shipping and delivery related surcharges.
  The past 24 months have been very difficult for all industries. Fuel prices, a global labor
  crisis, steel shortages, inflation; these issues have all affected material pricing and availability.
  Lumber, vegetables, beef, automobiles; everything has been affected. All goods have
  dramatically increased.
  For much of the past year, the steel industry has suffered due to restrictive steel
  allocations and severely reduced supply. Due to COVID and now the Russia Ukraine conflict,
  steel demand has far exceeded supply for most of 2021 and all of 2022. This has caused the price
  for hot-rolled steel to quadruple from less than $500/ton to a peak of $2,000/ton.
  Traditionally, sourcing/ordering materials has not been an issue for the steel industry.
  Therefore, Armstrong would purchase raw materials and manufacture one’s building shortly
  after engineering it.
  It is important for Armstrong not to engineer a building before materials are available to
  be manufactured, because there is a risk of the customer’s county adopting a newer building
  code. For example, much of Utah has adopted International Building Code 2018. However, IBC
  2021 is the more recent, more updated code. Jurisdictions often update without warning. When
  your local jurisdiction updates it’s IBC codes, permit drawings and/or engineer wet stamped
  blueprints are no longer valid, in turn requiring the building to be re-engineered, at additional
  time and expense to the customer.
  Our customers don’t want to pay for engineering twice, we don’t want to charge folks
  for engineering twice and thus it simply makes sense to engineer the building shortly before
  fabrication.
  Given these circumstances, Armstrong has unfortunately been required to engineer
  customer’s buildings as their materials come available. Armstrong has therefore been required
  to absorb and pass along some part of these increased costs to its customers.
  Everyone at Armstrong is working diligently to improve the situation and we are doing
  our best to manage this on a level of personalized commitment – from the factory to our
  corporate office, everyone in our organization is fighting to get every single building out to
  every single customer

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a shop in July of 2021. We were told it would take 4-6 months to get it. We sold our house and moved our family of 5 into an RV onto our new property we were building on. We did not hear from Armstrong until they wanted to collect a price increase from ** in October of 2022. Our RV was severely damaged from being out in the weather and we had to endure a very wet and cold winter without the shelter of the building. Not only that they held our money over all this time.

  

  Business Response

  Date: 06/05/2023

  June 2, 2023
  This is a response to the BBB complaint submitted by our customer, ****** ******. On
  July 27, 2021, Ms. ****** signed a Steel Building Purchase Order for a 30x50x18 pre-engineered
  metal building. Ms. ****** signed the Purchase Order and initialed the Purchase Order to
  acknowledge that she had reviewed and, after review, agreed to the terms and conditions.
  When signing the purchase order Ms. ****** agreed that the initial contract payment is
  non-refundable and for the preparation of building drawings and/or preliminary work on her
  project. Any delivery dates stated by Armstrong shall be estimates only, may be subject to
  change without notice, and are based, among other things, on manufacturing and delivery
  schedules.
  The past 24 months have been very difficult for all industries. Fuel prices, a global labor
  crisis, steel shortages, inflation; these issues have all affected material pricing and availability.
  Lumber, vegetables, beef, automobiles; everything has been affected. All goods have
  dramatically increased.
  For much of the past year, the steel industry has suffered due to restrictive steel
  allocations and severely reduced supply. Due to COVID and now the Russia Ukraine conflict,
  steel demand has far exceeded supply for most of 2021 and all of 2022. This has caused the price
  for hot-rolled steel to quadruple from less than $500/ton to a peak of $2,000/ton.
  Traditionally, sourcing/ordering materials has not been an issue for the steel industry.
  Therefore, Armstrong would purchase raw materials and manufacture one’s building shortly
  after engineering it.
  It is important for Armstrong not to engineer a building before materials are available to
  be manufactured, because there is a risk of the customer’s county adopting a newer building
  code. For example, much of ********** has adopted International Building Code 2018.
  However, IBC 2021 is the more recent, more updated code. Jurisdictions often update without
  warning. When your local jurisdiction updates it’s IBC codes, permit drawings and/or engineer
  wet stamped blueprints are no longer valid, in turn requiring the building to be re-engineered,
  at additional time and expense to the customer.
  Our customers don’t want to pay for engineering twice, we don’t want to charge folks
  for engineering twice and thus it simply makes sense to engineer the building shortly before
  fabrication.
  Given these circumstances, Armstrong has unfortunately been required to engineer
  customer’s buildings as their materials come available. Armstrong has therefore been required
  to absorb and pass along some part of these increased costs to its customers.
  Armstrong absorbed a significant portion of her price increase especially considering she
  agreed that she would bear all increased material costs. Ms. ****** agreed and signed her
  scheduling documents and Armstrong was ready to deliver her building in January 2023.
  However, Ms. ****** at that time asked to delay the delivery and we agreed to push it back.
  Now Ms. ****** is refusing to take delivery for the building that she has signed and agreed to.
  Armstrong is ready to complete Ms. ******** project as agreed and has provided several
  concessions to Ms. ****** to make the project work.

  Customer Answer

  Date: 06/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  This company is not addressing the issues and they seem to be justifying an 18m wait for the building. I hired an attorney to get my money back and told them I could not afford the price increase. This was prior to the building being put into production. They refused to return my money. They told me if I did not sign the increase I would lose my 24k deposit. I felt forced and it was known I did not want to further proceed with Armstrong. This was all well documented. I refuse to further do business with them. They have broken my trust along with many other people. Ultimately I would like my money back or a good portion of it. But this company is only convererned with their bottom line. We purchased this building well into the pandemic. They oversold product and took no responsibility for it and still are blaming the pandemic. There were many business that flourished in the pandemic. The pandemic put a spotlight on their lack of leadership. I sincerely regret doing business with this company. Its been an expensive ****** and one I will not make again.   

  
  Sincerely,
  
  *************************