Reviews

This profile includes reviews for PassportsAndVisas.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PassportsAndVisas.com

  Cherry Hills, CO 80111-2842

• 

  PassportsAndVisas.com

  Washington, DC 20006-3436

Review Details

• Review fromMaria-Elena G

  Date: 07/09/2023

  1 star
  DO NOT USE THIS SERVICE!!!!They took my money, my paperwork and my passport and then practically disappeared. Each time I called no one answered the phone or, if a person did answer, they placed me on hold and never came back.In the end, I had to contact the office of my Representative to Congress. I was lucky enough to find a young woman to listen to me. She was able to locate my paperwork and my passport and she discovered it was not being processed by "PassportsAndVisas" at all. The young woman was able to take over the case, get everything moved through the right channels and I received my passport 2-days before I was due to leave the country!!PASSPORTSANDVISAS.COM IS A SCAM. DO NOT GIVE THEM YOUR MONEY.I am only giving one start because the system says I have to...but, my rating is really zero stars!!

• Review fromJulissa A

  Date: 07/07/2023

  1 star
  The worst experience I ever have in my life with a company.they took my money in less than a minute.it was over $1000 and were not helpful with the process. They didnt do the job to renew my passport . They were non responsive to my emails . They were saying only emails no calls. Person reading my emails not paying attention I was resending documents.When I asked for refund .they said 10 days .nothing was refund then I called after trying many times and then they said no refund because cancelation was over 24 hrs when you place your order .they didnt refund any any any of my money .avoid this company please they will take your money .no worth it the energy the agravacin and frustration that somebody is taking advantage .

• Review fromJack B

  Date: 07/05/2023

  1 star
  Unbelievable scam. I filed all of the necessary renewal application information, paid for day expedited service, received a ***** label with which to send my application from, passport photos, US **************** fee of $190.00 in form of a cashier's check and my passport to them on May 1, 2023. My trip to ********* for a golf vacation is for my departure on June 28 from *************. Nothing received. No one answers the phones, no personal concierge service to the number in Denver. **************** checked cashed on May 23, 2023. I have now had to cancel my trip losing the prepaid travel expense and missing a lifetime travel experience. The police, the **************** and State and **************** overseeing this company should immediately shut this entity down. My passport is gone and with it my ability to travel abroad without obtaining a new passport. No one answers the phone at the **************** phone number either. Our government is an absolute mess. Time to throw the bums out.

• Review fromAshley H

  Date: 05/12/2023

  1 star
  Passports and Visas doubly charged me for a passport service for my daughter. Immediately after receiving the receipt and seeing it was for double the amount that I authorized I called the company and was told by customer services this was a glitch in their system and that I would receive a refund. This charge occurred on 4/26 and it is now 5/12. Zero refund. The total amount is $780.I have called and sent countless emails about this matter to their customer service team and been told "it has been escalated to their accounting department". I have not once been emailed or called back by accounting about the status of my refund. I have spoken to ****, ****** and **** in customer service and have explicitly asked to speak to someone in leadership to have this matter resolved and each time transferred to the same default accounting email. I have emailed ******* in accounting as well as their general accounting email countless times. No replies from accounting.I seriously doubt this company plans to refund my money and it appears after looking into other reviews that they have done this to countless other customers. This business is extremely shady and unprofessional.If anyone else has this issue I would be happy to look into jointly taking this company to court - nineonesix.eightzerofive.zerofivenineone -******

• Review fromCraig E

  Date: 04/05/2023

  1 star
  Worst customer experience ever. We paid quite bit extra for 3 business day turnaround; it was 7. We even had to start a day late because they would not give us a required form because we didnt have an account manager assigned. The passport was actually processed at the state department super quick (you can look this up) but they couldnt get it to send to us. This is the ONLY reason we paid them. I dont know what other services there are out there but select any other one than these guys. I was duped because I was under stress for a quick passport; dont be like me.

• Review fromTiffany O

  Date: 12/20/2022

  1 star
  by far the worst company I have ever debt with in my life. I went on here to get my son his passport. Ended up having a emergency that day moments after starting the process. I had to cancel because we could not follow through, I was told they could cancel right away. That was on Aug 9th 2022 and here it is Dec 20th 2022 and I still have not been refunded. I have been emailing and calling weekly something daily and no one will reply they keep saying there is only one person that handles the refunds and its ******, I have probably left 30 voicemails and he has NEVER called back. This place is a SCAM DO NOT USE THEM!!! Its cheaper and faster to go to your local post office and do it your self.

• Review fromDINA O

  Date: 12/02/2022

  1 star
  Absolutely horrible and stressful experience. I submitted a $400 payment for expedited passport service and was told I would have my passport 10 days after paperwork was received by the *********** I received confirmation the ********** received my paperwork on 11/3/22, and still do not have my passport. Although the acct manager assigned has been polite, there has been no progress on resolving the situation and they have been unwilling to refund my fees. I recently disputed the charges with my bank and am now working with my local congressman, as the trip is 14 days out. I absolutely would not recommend this company!