Apartments
Pines at Broadmoor Bluffs, TheThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Apartments.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am a captain in the ** Army and was a former resident at this complex from 23Nov21 until 21Mar23. Upon receiving Permanent Change of Station orders, I provided a copy of those orders to the property manager to terminate my lease early. By law, military personnel are allowed to break their lease without penalty. The property manager failed to correctly file and notate my orders in my file and therefore they have charged me with an early termination fee of $4,200 and have enlisted a collection agency - IQ ****************** ************** - and the collection agency is attempting to collect on a debt I do not owe. According to the final charges statement, my security deposit of $800 is more than enough to cover the cleaning fee and final utility fees totaling $360.95. Therefore, I question if there is a refund owed **** have attempted to contact the Pines office via email ******************************************************************************** on 12Apr23 and 18Apr23 and phone *************) on 11Apr23 and 12Apr23 but was unable to make contact.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.