Complaints
This profile includes complaints for Mortgage Solutions Financial's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 52 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mortgage Solutions closed the branch we made our mortgage payments to. They listed our mortgage as closed on our credit reports and never showed our current account. According to our other creditors, we have been foreclosed on which is absolutely not true and can be proven. This has caused a significant drop in our credit scores. This has also caused current creditors to drop our credit line and/or close accounts. This has damaged our credit for at least seven-ten years. This was due to no fault of our own. This should not be legal or fair.
Business Response
Date: 01/29/2025
Please see attached for Final response and supporting document.Initial Complaint
Date:01/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called my mortgage loan servicer to get a copy of my payment history transactions from 01/2022 to 05/2022. Instead of being able to receive this promptly it took almost 2 weeks to receive this information. Upon receiving it, it was information from someone else’s account and not at all what I requested. I have been having issues receiving files from my account with this company and are still having the same issues. My mortgage payments are not showing on my credit report and now I can’t get simple payment history from my account. Someone please help. I needed this information 2 weeks ago and it is now causing issues else where. What do I have to do to get a payment history and other documents I asked for.Business Response
Date: 01/28/2025
Please See attached for MSF response.Customer Answer
Date: 01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint regarding the failure of my mortgage provider to report my mortgage to the credit agencies after it was sold in July. Since then, I have contacted the company three times to address this issue. Each time, I have been assured that they are "working with the credit agencies" and that the matter would be resolved "next month." However, no action has been taken, and the issue persists.This ongoing failure to report my mortgage is significantly impacting my credit score, which in turn is affecting various aspects of my financial life. I have also read about others experiencing similar issues with this company, raising concerns about broader systemic problems.Given the size and financial resources of this company, such matters should be resolved promptly. Additionally, customers deserve clear communication regarding delays or issues that affect their credit reporting. To date, I have not received any explanation or notification about this problem, despite consistently making my payments on time each month.The lack of resolution, coupled with the repetitive, scripted responses from customer service representatives, demonstrates extremely poor business practices. I strongly urge someone to investigate this companys handling of credit reporting and ensure they are held accountable for their actions or lack thereof.Business Response
Date: 01/27/2025
January 27,2025
******* ********
*******************
Papillion, NE 68046
CC: *****************************************************************
RE: Better Business Bureau ID ********
Mr. ********,
MSF Servicing, a division of Mortgage Solutions of Colorado, LLC (MSF) is in receipt of the complaint you submitted to the Better Business Bureau on January 13, 2025, regarding your mortgage loan not being reported with the credit bureau agencies.
*** currently reports credit to Experian. The next file is set to be sent in the last week of January with data through December 2024. We are working on establishing reporting with other credit bureaus to start in February 2025. We are in the process of manually updating the reporting of your account to Experian to ensure all information is the most up-to-date information available for your account. We regret any inconvenience you may have experienced regarding credit reporting for your mortgage account.
If you are attempting to obtain financing, your lender may contact us to obtain a Verification of Mortgage (VOM) which will provide similar information that is included in the credit report. VOM requests can be sent to ********************************************************* and will need to include a written letter of authorization from you to release information regarding your loan.
At MSF, we strive to exceed our customersexpectations with every interaction, and we regret that wasnt the case in this instance. If you have any questions or need further information regarding this complaint, please contact our team at ************************************* or **************.
Sincerely,
MSF ****************************** TeamInitial Complaint
Date:01/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are holding 3 years of payments in an escrow account which they voided because they sent over $5,000.00 to an insurance company that no longer had the account and my home owner's insurance did not exist anymore. I sent the payment to my new Homeowner's Insurance Company to make sure I had coverage and NO longer trust them to send payments because they are incompetent. The current amount in escrow is $5106.07 AND the illegal late payments interest for being late (which has never happened) is $119.73. The Insurance payment was $1,309.00 and taxes were $1,161.41 for the year of 2025 which has ALREADY been paid. How can they keep taking money for escrow when there are NO payments due until 2026 and they are illegally keeping so much money in a no longer needed escrow account. All I receive from them is form letters and they will not correct their error. I will continue to pay MY OWN homeowners insurance and taxes.Business Response
Date: 01/27/2025
See attached PDF for detailed response.
Thank you.
Customer Answer
Date: 01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been waiting 8 weeks for my escrow refund after my loan was paid in full. I called several times, and have been told several different things. One gentleman told me to expect the check by Christmas. I called Jan 2 and was hung up on two times by ******** who told me the check has not been cut yet, there is no supervisor I can be transferred to, and that she would have a supervisor call me back, but could never tell me when to expect a call. Every time I called I got only ********, no matter what option I pressed. I keep getting hung up on and the run around. It is theft over $1,000 to keep my escrow balance from me. The loan has been paid in full since Nov 11.Business Response
Date: 01/17/2025
Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been fighting with Loss Mitigation since JUNE about trying to get my loan caught up. We submitted paperwork in June, notarized, in order to work with them to get a solution where they take what we owed on the house and put it to the back end of the loan or take care of back payments completely. We have been told several times that this issue is being resolved and we should be back to being able to pay our payment normally in a few weeks. I call again and they tell me that it is the back end and they are just waiting to release the funds and they will put a rush on it. I call again and they tell me something else. I call again and no one knows what I'm talking about. This is extremely frustrating and extremely unprofessional. I have been told several times this issue will be resolved and I've been waiting 6 months for it to resolve. Someone needs to do something and quick.Business Response
Date: 12/19/2024
Customer Answer
Date: 12/20/2024
Complaint: 22632700
I am rejecting this response because it does not explain why no one communicated any of this information to us AND why no one could give me appropriate updates when I called. People acted like they had no idea what I was talking about and when I was promised a call back, I never received one. Also, it doesnt explain why we are still receiving mortgage statements saying we owe $12,000 or more dates after October 31.
Sincerely,
******* ******Business Response
Date: 01/13/2025
January 13, 2025
****** ****** ******* ****** 710 Pelican Ln
********************
CC: *******************************************
RE: Consumer Complaint Review Loan # ********** Mrs. ************** Servicing, a division of Mortgage Solutions of Colorado, LLC (MSF) is in receipt of the rebuttal correspondence you submitted to the Better Business Bureau on December 26, 2024, regarding our response to the original BBB complaint from December 6, 2024.
We understand your concerns and we apologize for any frustration you have experienced. When your initial correspondence was received on December 4, 2024, MSF completed extensive research of your loan and discovered a discrepancy with the partial claim funds that were applied in October. We immediately started to work to resolve the discrepancy in order to correct the loan status. During the correction process, the billing statements inadvertently reflected a higher amount due, as the billing statements were generated as we processed the updates to your account. We regret any inconvenience you may have experienced related to the billing statements received.
Please note, until the full research and corrections to the loan were complete, our *********** Agents would not have been able to provide a full accounting of the status of the loan as the adjustments to the account were still being processed. Our records do not reflect a request for someone to call you back, only that you would continue to call for updates. If you were promised a call back and never received one, we apologize for the oversight.
At MSF, we strive to exceed our customers expectations with every interaction, and we regret that wasnt the case in this instance. If you have any questions or need further information regarding this complaint, please contact our team at ************************************* or **************.
Sincerely,
MSF Servicing ******************** TeamInitial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mortgage solutions took $3295.95 from my escrow account to pay my County Taxes on 10/10/2024. I sold my house on 10/24/2024 and the title company had to pay the taxes as the County stated they did not receive the taxes yet from Mortgage Solutions. I've been calling Mortgage Solutions since 10/24/2024 to let them know this and that I would like the $3295.95 refunded as the taxes were already paid. Every time I call, I keep getting the run around that they are looking into this and that I should call back in 2-5 business days. Finally, on 11/13/2024 a tax person from Mortgage solutions stated they had received a refund from my County for those taxes as it was already paid and that it would take about 2-5 business days to get sent to escrow form them to release to me. I called 2-5 business days and was told they don't see the check returned and more of the run around. The escrow department told me two weeks ago that I would receive a call from the Supervisor Geo but did not receive a call from him. Since then, every time I call, they say no supervisor is available but only a supervisor can see if a check was returned from the County. No supervisor has ever called me to date. Again, I called 11/22/2024 and a representative told me he was sending this up for an escalation and to call back today 11/26/2024. Funny enough I called today and got the same representative who said there was no supervisor available and that he didn't see an escalation done and that he would need to send an email to get it escalated. Once I told him it was him who told me on Friday the same thing and that was not okay because I am receiving the same run around answers. This business is terrible once you pay your mortgage off and need to get a refund. I'm beyond annoyed as they do not keep their word and will do anything to not refund. I want my $3295.95 tax refund sent to me ASAP.Business Response
Date: 12/06/2024
December 6, 2024
Mr. ******* ******
*****************
*******************
CC: ******************************
RE: Consumer Complaint Review Loan # **********
Mr. ******,
MSF Servicing, a division of ************************** (MSF) is in receipt of the complaint you submitted to the Better Business Bureau on November 27, 2024, regarding the payment of county taxes for a loan that was subsequently paid in full. We understand that you are requesting a refund of the funds sent to the county.
*** has conducted a thorough review of the loan file and has determined the following. The taxes were due in October 2024, that is why we disbursed a payment on 10-10-2024. Please note, most servicers will send out a large wire to pay multiple tax bills at once. Therefore, it can take some time for the county to apply the payments to the appropriate property. We have received a refund from the county and a check has been drawn to send those funds to you. We are sending the refund check by overnight delivery service. We apologize for any inconvenience you may have experienced.
At MSF, we strive to exceed our customers expectations with every interaction, and we regret that was not the case in this instance. If you have any questions, feel free to contact one of our **************** Agents at **************, Monday through Friday, 6 am - 7 pm MT, and Saturday 8 am - 12 pm MT, excluding major holidays.
Sincerely,
MSF Servicing
Correspondence TeamCustomer Answer
Date: 12/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Customer Answer
Date: 12/26/2024
[[BBB transcription via duplicate complaint filed by the consumer, see attachment]]
Problem:
I filed a complaint 11/26/2024. Mortgage solutions responded 12/06/2024. Ive attached their response that said they were sending me my refund of $3295.95 by overnight service. However, to date 12/21/2024 still no refund check sent. When I call customer service they say it was not sent by overnight service even though they said they would. I want my refund asap! This is theft and this company is corrupt. Send me an over night check now for the refund you said you were going to send!!!! Below is my prior issue with mortgage solutions that they responded to and still have not kept their word about refunding me my money owed! Mortgage solutions took $3295.95 from my escrow account to pay my County Taxes on 10/10/2024. I sold my house on 10/24/2024 and the title company had to pay the taxes as the County stated they did not receive the taxes yet from Mortgage Solutions. I've been calling Mortgage Solutions since 10/24/2024 to let them know this and that I would like the $3295.95 refunded as the taxes were already paid. Every time I call, I keep getting the run around that they are looking into this and that I should call back in 2-5 business days. Finally, on 11/13/2024 a tax person from Mortgage solutions stated they had received a refund from my County for those taxes as it was already paid and that it would take about 2-5 business days to get sent to escrow form them to release to me. I called 2-5 business days and was told they don't see the check returned and more of the run around. The escrow department told me two weeks ago that I would receive a call from the Supervisor Geo but did not receive a call from him. Since then, every time I call, they say no supervisor is available but only a supervisor can see if a check was returned from the County. No supervisor has ever called me to date. Again, I called 11/22/2024 and a representative told me he was sending this up for an escalation and to call back today 11/26/2024. Funny enough I called today and got the
Desired Resolution:
RefundBusiness Response
Date: 01/06/2025
January 6, 2025
Mr. ******* ******
*****************
*******************
RE: Consumer Complaint Loan # **********
BBB Complaint ID ********
Dear Mr. ************** Servicing a division of Mortgage Solutions of Colorado, LLC (MSF), is in receipt of the complaint you submitted to the Better Business Bureau of Southern Colorado on December *******, regarding the escrow refund check in the amount of $3,295.95 that you have yet to receive.
Upon further review, we determined that the original check was inadvertently sent to an incorrect address. As of January 6, 2025, a stop payment has been placed on the original check, and a new check (No. **********) has been *********** notes confirm that you have requested the check be sent to *********************************************************. To avoid further delivery delays the refund check has been sent via *************** under tracking number 771196323607.
We sincerely apologize for any delays and the inconvenience this may have caused. At MSF, we are committed to providing exceptional service and exceeding our customers expectations with every interaction. We regret that this was not your experience in this instance and appreciate your patience while we performed out due diligence to resolve this matter.
If you have any further questions or need assistance, please dont hesitate to contact our **************** team at **************. Our representatives are available Monday through Friday from 6:00 AM to 7:00 PM MT and Saturday from 8:00 AM to 12:00 PM MT, excluding major holidays.
Sincerely,
MSF Servicing
Correspondence TeamCustomer Answer
Date: 01/07/2025
Complaint: 22609499
I am rejecting this response because:
why would you over night a check to my sold house? I no longer live at this address. I have given the **** at your company my new address in ********** multiple times. To overnight my refund to a house I no longer live at shows the incompetence at this business. Reissue the check overnight to my correct address at ***************************************************
Sincerely,
**** ******Business Response
Date: 01/16/2025
[[BBB transcription via email]]
See attachment
Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
was in a partial claims after a 5 month forbearance ,was told 12 times it would not raise my monthy payment,,was getting statements about foreclosure ever as i was in fha h u d protection,their website say,s i owe ***** dollars but when call i am givin a different amount,,i live on social security and think they are trying to steal my home .i am told to just ignore the foreclosure statements and as a senior citizen i am very troubled by this. my loan number is **********, can you please help me to make sense of thisBusiness Response
Date: 11/14/2024
Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MSF charged us a late fee on mortgages we have with them. We asked them for detail showing substantiation of the late fees on (a) 10/2/2024, (b) 10/4/2024, (c) 10/8/2024, (d) 10/17/2024, (e) 10/25/2024, however have not received any information substantiating the charges or any return of the charges. Given the lack of information even though we continuously reached out to obtain it, please return all the sixty dollar late fees you have charged us. Here is my original email to MSF from 10/2/2024 - I can provide the remaining 4 follow up emails mentioned above if needed. Good morning, I am following up on our conversation from Monday, 9/30/2024. I spoke with a manager and asked for the transaction detail (e.g. date, time, last 4 of the account the money was pulled from) of the transactions that occurred in August and September causing the $20 ($60 in total) in fees. The manager indicated he would email the transaction details by end of Tuesday. Those were not received - if they were emailed, we did not receive them. Can you please provide (reply all please) an update on this? Thank you.Business Response
Date: 11/20/2024
Mr. ********,
MSF Servicing, a division of Mortgage Solutions of Colorado, LLC (“MSF”) is in receipt of the complaint you submitted to the Better Business Bureau on November 5, 2024. The compliant states that MSF has charged you a late fee on the three loans serviced by us.
MSF has conducted a thorough review of all three loan files and has determined the following. MSF transferred the servicing of the three loans on July 2, 2024, to our corporate servicing office in ******** *******, ********. A notice of servicing transfer was mailed to you on June 13,2024 regarding this transfer.
Our records reflect a change was made to your automatic monthly payments after the loan was service transferred to the corporate office. A letter of confirmation was mailed advising the new draft to start on September 2024. Your automatic monthly payments draft every 10th of the month but the payment drafted on 9/10/2024 was returned due to insufficient funds. Enclosed you will find a copy of the notice sent for each loan on September 17,2024.
We do not show a record of any late fees applied on the dates mentioned (10/02/2024, 10/04/2024, 10/08/2024, 10/17/2024, and 10/25/2024) on any of the three loans. All three loans do show an NSF fee applied on 09/17/2024 for $20. The fee applied to the loans is not a late fee but a non-sufficient funds fee as the automatic payment was returned by your bank for insufficient funds. Late fees are applied if a payment is received after the grace period of 16 days, which is not the case. The NSF fees are not eligible for waiver at this time.
We apologize for any confusion or inconvenience you may have experienced when emailing us regarding the fees assessed to the account. If you have any questions, feel free to contact one of our Customer Service Agents at **************, Monday through Friday, 6 am - 7 pm MT, and Saturday 8 am - 12 pm MT, excluding major holidays.Customer Answer
Date: 11/21/2024
Complaint: ********
I am rejecting this response because:We have had these 3 mortgages with you since December of 2021 and never once have we been late – check our payment history on your end.
In mid-2024, we made changes to our autopay and these changes went through – attached is the document with confirmation downloaded from your website. By the way, this change to autopay was made despite issues with your website we had to overcome – please check your logs for calls we had put in to resolve the technical issues in order to be able to finally make the necessary changes to ensure our payments were made in a timely manner.
I went back and forth with one of your managers asking to produce the transactions associated with the payments in question – attached is the long email chain documenting this as well.
We are prepared to share our bank statements to show there were more than sufficient funds to make the mortgage payments.
Please reverse the fees.
Sincerely,
***** ********Business Response
Date: 12/05/2024
December 5, 2024
Ms. ***** ********
*** *** ***** **
********* ** *****
CC: ********************
RE: Consumer Complaint Review – Loans # ********************** **********
Mr. ********,
MSF Servicing, a division of Mortgage Solutions of Colorado, LLC (“MSF”) is in receipt of the rebuttal response you submitted to the Better Business Bureau on November 22, 2024. The response states that you have had these 3 mortgages with us since December 2021 and never once have you been late.
Please note, the servicing of the three mortgage loans was transferred to our corporate office on July 2, 2024. Any fees applied to the account before then would have been through the sub-servicer. Per our records, your payments have been made on-time and the $20 fees are not late fees, but non-sufficient funds fees as previously stated.
You also stated that your autopay changes went through even though you were having issues with our website. We regret any inconvenience you may have experienced using the website. We have reviewed the transaction records for these website payments. The details provided show the payments made on 08/12/2024 were returned due to an “Invalid Account Number”. Enclosed please find a copy of the transaction details.
If you have any questions, feel free to contact one of our Customer Service Agents at **************, Monday through Friday, 6 am - 7 pm MT, and Saturday 8 am - 12 pm MT, excluding major holidays.
Sincerely,
MSF Servicing Complaint Management TeamCustomer Answer
Date: 12/05/2024
Complaint: ********
I am rejecting your reply. Unfortunately, I cannot just switch to a different mortgage company, so knowing this, perhaps that is why you have no desire to accommodate. Keep the $60.P.S. Your attachment showing 'invalid account number' transaction detail was not attached - ironic, but I am sure somehow this is not your fault either.
***** ********
Initial Complaint
Date:11/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**To Whom It May Concern,**I am writing to formally file a complaint against Mortgage Financial Solutions regarding the mishandling of my mortgage account. 1. **Erroneous Account Closure**: My ********************** account was mistakenly closed instead of being transferred. This error has resulted in a significant drop in my credit score.2. **Loss of Documents**: As a consequence of this closure, all my mortgage documentsincluding important information related to escrow and taxesare no longer accessible online. I have made several calls requesting these documents be emailed to me, yet I have not received anything.3. **Lack of Resolution**: I was informed that the issue would be resolved by September, and my mortgage would be reinstated on my credit report. However, as of now, there has been no update or action taken. This means I have not received credit for my on-time payments over the past four months.4. **Concerns About My Credit Report**: I am deeply concerned about whose credit report my mortgage is currently listed on and who is receiving credit for my payments during this period.This situation feels unacceptable and has caused me undue stress and anxiety regarding my home and financial standing. I request immediate action to restore my mortgage account, retrieve my documents, and rectify my credit report.Thank you for your attention to this matter. I look forward to your prompt response.Business Response
Date: 11/08/2024
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