Business ProfileforA-1 Freeman Moving Group

On 5/24-2024, the A-Freeman Agency conducted an estimate at our property in ******** Sp to provide an estimate to move our family to *****. We were originally quoted $5,174.70 with a written email confirmation stating that the price will not increase and we agreed to the quote and signed the document. Movers questioned the quote as the estimator did not seem to have quoted us correctly on the items in the basement which was the main storage area. Once all of our belongings had been put on the truck and sent to their warehouse, the next morning estimator called to tell me that we need to sign the new quote of $8,243, which was based on actual weight of the items. If we refused to pay this new amount, they would hold our belongings hostage at their warehouse, denying us access to them. After many emails and calls with ***** ***********, we chose to pay the new amount not because we agreed with the price change, but because we were in an empty house with two small children who desperately needed some of the comforts of their personal belongings. In addition, Director of Consumer Sales, promised that they would fix those issues for us. At that point, we had not had our household goods for over a week and made the payment in order to receive our belongings. ***** is now accusing us of hiding over 5400 lb of items and he is using this as a justification for the additional cost. now seems that NA misquoted our move, which is their fault, and is now trying to do exactly what they said they would not do which is increase the price. When the truck driver arrived,0 he stated that he had spoken to the Sales Agent and Coordinator and that it was clear the sales estimator had not quoted us correctly and was violating their policy by trying to increase the price by another $3k. In addition, our home of origin as well as in Tx were damaged during the move. A-1 is now refusing to repair or compensate us for that damage, which they are contractually obligated to do.