Business ProfileforBob Penkhus Volvo Mazda Volkswagen

I bought my Mazda CX-90 Phev on 7/15/2023 from Bob Penkhus Volvo Mazda *** *******************************************************. I had gotten a divorce on 11/03/2022 and was looking to trade in my 2021 Chevrolet Suburban because it was in my ex-husbands name, and I couldnt keep it. He and I have 6 kids together, and our oldest has severe special needs. I was looking for a safe and reliable vehicle, that was large enough for my family, but wasnt such a gas-guzzler. I was excited about buying the CX-90. I wasnt familiar with hybrid vehicles, but when I learned that this was one, and that although it would be snug, we all would fit inside, I thought it would be a great vehicle for us. It wasnt really explained to me how this hybrid vehicle worked. Shortly after buying this vehicle, a light came on while parked. It was sometime in August 2023. The light was a system malfunction, and it would come and go. I called the dealership I bought it from in ****************, and they took it in, and checked out the vehicle. They also inspected the brakes, as I told them they were squeaking. They kept the car from 09/29/2023-10/06/2023, and said everything was fine. Shortly after picking it up, in October I noticed the same light was coming back on. Not only that, I had an issue with the liftgate getting stuck after an ice storm. It would not open. Ive never had a problem with this, with any other vehicle Ive owned after an ice storm. I also noticed some leaking in the car before that happened. I also had noticed that the car would not accelerate while in EV mode driving on the highway, which almost caused several accidents while trying to pass other vehicles. While trying to speed up in the city, this would happen and almost caused accidents there. This was very scary each time it happened. I called the dealership again in ****************, and they kept the car again from 10/31/2023-11/09/2023, and they said everything was fine. Between 11/09/2023 and 01/29/2024 which was the next time I had the car inspected, I was still experiencing the same problems. Not only that, but I was noticing that the car was jerking forward at times. Sometimes at slow speeds, sometimes while driving down the highway going 70 mph. Sometimes it would happen when the car would switch over from EV mode to gas. Sometimes the system malfunction light would come on at the same time EV Mode Cancelled Due to System Malfunction, and sometimes it would not, when it would jerk. This was also very scary, especially when it would happen going at faster speeds. I felt very uncomfortable and worried if something was going to happen to the car, was it going to stop suddenly? I was not feeling safe in this vehicle, and thats one of the reasons I bought this car, because they sold me on the idea that it was safe and reliable. I decided to switch dealerships and have the other Penkhus on ************************************************* check out the vehicle to see what they could find out. They kept the car from 01/29/2024-01/31/2024, and they said everything was fine. Except, they did say that they thought that charging cord wasnt locking in place when it was being charged. I made sure that the cord was in place correctly each and every time I locked it. So, if that was part of the problem, it is the way it was manufactured, not my fault. This worries me, as being faulty from the beginning.Between 01/31/2024 and 02/15/2024 I was still having issues. The same lights were still coming on, and more lights were coming on, and the car was still jerking forward, and I was still having issues accelerating while in EV mode. I contacted the dealership again, where I had previously just had it seen at, and discussed these issues again. I was going to move forward with the lemon law. I had contacted Mazda headquarters regarding this issue around in the fall of 2023. I started explaining my situation to ****** at Mazda. While working on my lemon law letter, ****** convinced me to send it back to the dealership in **************** to have them check out my car one last time. He said that I was high priority to them, and that all my issues would be looked at very carefully. I took my car in on 02/15/2024 and they kept it until 02/21/2024, and they said everything WAS STILL fine. The brakes still squeak, too. This has been brought up since the beginning, and it wont go away. Why? The one thing I noticed during their inspection video, was they did not address the two most important issues Ive had with this vehicle, and thats the lack of acceleration during EV mode, and the jerking. Since picking my car up this last time, I have still been having the same issues. The dealerships have checked out the car, and keep saying everything is fine. I am scared to drive my car. I do not feel safe. I have 6 kids, and I use my car every day. I have to drive an hour to get to ****************. I am tired of taking it to the dealerships and not having my car for an extended period of time while my car is being looked at for the same issues, and being told every time, that the car is fine. The car is NOT fine. This car has almost gotten me into several accidents, because of the lack of acceleration while in EV mode. It only gives me 19 miles, not even, more like half that or less in electric mode before it switches over to gas. I wish that I was aware of that feature, I probably wouldve gotten a different vehicle just based on that alone. My oldest son with special needs is ********************** pull **** and is non-verbal. He is almost 300 lbs, and 62 in height. He gets very aggressive. I have to drive him places in **************** and the jerking and acceleration issues alone are worrisome to me as he is blind and severely autistic, and notices when these things are happening, and makes him upset, as the drive is not smooth, and I have to put so much attention on the road while making sure hes not getting upset about the car and hitting me. Having to switch vehicles when Ive got the car being looked at has been a problem as well. I am a single Mom of 6 kids, I need a reliable car. I am paying a lot of money for this car. I dont have a lot of money. I am a Caregiver for my oldest son with special needs. I am afraid that once my warranties are over with, I am going to be stuck with this car that has these issues, and its only going to get worse from here. I am moving forward with the lemon law because I am convinced this car is a lemon.