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          Mercedes-Benz of Colorado Springs has 1 locations, listed below.

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            Business ProfileMercedes-Benz of Colorado Springs

            New Car Dealers
            BBB accredited business

            Contact Information

            730 Automotive Dr

            Colorado Springs, CO 80905-7009

            Visit Website
            (719) 575-7930

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/1/1980

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            730 Automotive Dr, Colorado Springs, CO 80905-7009
            BBB File Opened:
            11/1/1980
            Years in Business:
            43
            Business Started:
            11/1/1980
            Business Started Locally:
            11/1/1980
            Business Incorporated:
            4/23/1997
            Accredited Since:
            11/1/1980
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Phil Long Mercedes-Benz
            Business Management
            • Mr. Bill Stanton, General Manager
            Contact Information

            Principal

            • Mr. Bill Stanton, General Manager

            Customer Contact

            • Mr. Bill Stanton, General Manager
            Additional Contact Information

            Fax Numbers

            • (719) 575-7910
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            06/12/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I OBTAINED PERMISSION TO RETURN A CAR TO A DEALER (MB OF COLORADO SPRINGS); AND EXPECTED MY CAR AND THE $5,000 CASH I PUT DOWN ON THE ******** ,RETURNED . THE DEALER PUT A NEW LOAN ON MY CAR (MY OWN 2020 ********* AMOUNTING TO $24,736, AND THEY KEPT THE $5000 DOWN PAYMENT AS WELL. THEY KEPT THEIR ******** IMMEDIATELY AFTER THE ***** TO DO BODY REPAIRS (I FOUND AFTER PURCHASE); FOR ABOUT 6 WEEKS; AS WELL AS KEEPING MY TRADE-IN (MY 2020 AVALON) DURRING THIS TIME ; WHILE SUPPLYING ME A LOANER. THE ******** DEALER HAD NO PROBLEM WITH THE RETURN; BUT THEY HAVE REFUSED TO EVEN DISCUSS THE LOAN THEY HAD ME APPLY FOR- ON MY OWN CAR!! ; TO GET MY CAR BACK ; AND REFUSED TO PAY BACK THE 5000 DOWN AS WELL. I HAVE HAD REPEATED CALLS IN TO THE DEALER, AND HAVE VISTED IN PERSON SEVERAL TIMES, AND HAVE EVEN OFFERED COMPROMISE PROPOSALS IN WRITING, AND REPEATEDLY STATED I WANTED MY TITLE TO MY CAR RETURNED. I STATED I WAS NOT BUYING MY CAR BACK; YOU (THE DEALER) , WERE RETURNING IT TO ME AS AGREED. I HAVE BEEN SHIFTED TO NEW SALESMEN WHEN I NOW GO IN. THIS HAS GONE ON WAY TO LONG. I HAVE MADE TWO GOOD FAITH PAYMENTS (OF $388.85-TO ent CREDIT UNION) . I HAVE NOT RECIEVED ANY INDICATION OF ADDRESSING THEIR NEW LOAN, ON MY OWN CAR!!!-- THAT WAS FREE AND CLEAR WHEN I TRADED IT IN, AND THE MONEY THEY OWE ME ($29,736.78---$24,736.78, PLUS MY $5000. DOWN PAYMENT) .
            Read More
            Read 4 More Complaints

            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Bianca B

            07/17/2023

            My Name is ************. Mercedes Benz of Colorado Springs Targets single black woman and doesn't treat them with the same respect and dignity as their counterparts. My Brand new 2021 A35 4MATIC was hit three months after I bought it. I took it to this ******** **** Dealership and it is still not fixed. The insurance company is in direct communication with ******** of Colorado Springs and they are insisting nothing is wrong with my car. The techs at this dealership do not want to seem incompetent so they are insisting on me getting back in this unsafe vehicle. I am a single black mom with no male support and the tech staff are not holding true to the ******** standard of excellence in their exhibition of CUSTOMER SERVICE! *************************, ****************, are attempting to make me feel crazy about the issues with my car when I KNOW this is not the case. I at this point do not know who to communicate with. In Nov, of 2022 I took my car back to Mercedes Benz of Colorado Springs for the sixth time and they stated nothing was wrong with my car. I then took it to ************************************ and they stated that the struts were bad and printed out the alignment results so I could see what the techs at Mercedes Benz of Colorado Springs had missed. I have every receipt of every transaction from my dealings with Mercedes Benz of Colorado Springs after the accident. I also have recorded conversations of the techs stating there was no issue. My car only has 26k miles and my fourth set of tires are warping on the inside along with my third pair of brake pads and rotors going bad simultaneously. This issue needs to be resolved immediately.
            Read 1 More Customer Review

            Local BBB

            BBB of Southern Colorado

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