Business ProfileforProsource Wholesale Flooring

My Name is ***********************. I am the owner of RAM Properties of ********, **. I recently purchase about $4000.00 in tile, #ES200271, from Prosource In ********, **, for a project on my personal residence.When I made the purchase, I ask the sales **** ************************* about returns for unused product. She said they would take back product in unopened containers for a 15% restocking fee. That seemed reasonable. I finished the tile Project last weekend, June 4th. On Monday, I took the unopened containers to the showroom at which time I was told that here would be a 25% restocking fee plus freight. Im not too happy at this point. When I told the person behind the desk what I had been told, she was totally disinterested. That being the case, I let her know that I would never do business with them again. She pretty much just said that ******* would never have said that and more or less blew me off. She did call the vendor to confirm the 25%, which they did.At that point, she said she would work up the final numbers and email me the following day. I left the product with the gentleman in warehouse. No one got back to me, so on Friday, June 10th I called Prosource at which time I was told by the same person that I would not be given a refund because it was passed 60 days, by a little over a week. At that time I ask to speak to the owner, She laughed at me and said she wouldnt give me the information. She offered to give me the number of the vendor. I let her know that it was Prosource with which I was doing business. She said that it was corporate owned, and would not give me any contacts.The franchise is owned by *******************. I am attempting to get in touch with him but he has not responded. I've also E-mailed ***************************, the *** of CCA *************** the franchiser. He has not responded.At this point it is less about the money, and more about the principal. The amount in question is $332 after the 25% restocking fee. Prosource has the product in their warehouse.