Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********* was placed on 1/13/2023 for $117.94 total. In this order was a muffler and pipe assembly that cost $44.99 + 6% ** sales tax. The description and title for this item specifically states it fits a ******* AT-125EX. The picture matches the original part on the machine as well. The item I received does not look like the item pictured on their website. I contacted their customer support and they stated I would need to pay return shipping and 10% restocking fee, even though the item is not what was pictured and the description stated the part fit my machine (confirmed model # on the machine twice to be certain I had searched for the correct part). All the other parts ordered for the same model # fit properly. If the muffler was not a direct replacement, it should not have been listed as such and this company is basically trying to scam me for the 10% restocking fee on an error they caused themselves. A refund is in order to correct their mistake.

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a Drive Venture 4 wheel scooter that I purchased in 2021 (unfortunately the warrantee expired in earlier in August and is out of warrantee). On August 30, 2022, a large rubber chunk of one of the wheels came off the machine. The very next day, I ordered a new part from Monster Scooter Parts. (Order No. *********). and was given a delivery date of Mid to late September. As the date approached, I received an email telling me that the order was delayed and a new date of January 9, 2023 was given. Today, (1/10/23), I checked on the status of the part and the message said a new date of February 27 (no guarantee) was indicated. The only excuse I get is that when it come in, they will ship it to me. They seem pretty indifferent to my dilemma. It is unconscionable that it should take over 6 months to get a simple part. I have been unable to use my scooter because of its condition and have had to rent a replacement at $400 per month. I'm a big guy and the rental is a light weight 3 wheel scooter that is pretty unstable to use and not intended for outside use. So far, I have spent more than the original scooter would cost new. (it only took a couple of weeks to get it originally.) Im caught between a rock and a hard place. Do I have any options to explore? What can I do to expedite the delivery?

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged for 2 day shipping it has been 3 days and still no part . How can they charge that and not get part to me. Asked about a partial refund on shipping charge and they replied that there was nothing they could do.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** date of transaction:[Unsure if its discrimination/ or a business trying to collect/ or a reversal district attorney attempt to gain/ or a health issue/ support obligation harassment. But I am sure with the way business is done in nys, there are probably some sort of ties being made.]Purchased hub-motor/tire for a Segway. [The original was punctured due to workplace/community harassment. Future business opportunities, legalized stalking and documentation for managed purposes. Risk assessment/ Insurance fraud scams/ enforcement stalking/ union retaliation. Also could be tied into the above]-The hub-motor was operable. The quality was subpar compared to the factory unit. [Not sure if the unit was used or not? But The tire had no rubber hairs on them to which the last two tires I own do?] Assuming a quality mark up for max ************** To which I understand. Air pressure was increased to accommodate for lack of quality and to maximize distance and lessen the chances of battery damage but still at a safe limit. Temp changes and altitude also play in a factor.-The warranty period is 30 days, to which I emailed before and asked for a replacement due to manufacturer defects. I have several days before it expires.-The company asked for videos of the issue. I have sent three so far.I ordered another hub-motor tire for many different reasons. Mainly its my main source of transportation and it is needed.-I am in the process of trying to resolve the issue with them -Hopefully establishing a good source of business transactions -Hopefully not on the flip side of ties and organizing. Still I am concerned because if they don't answer the warranty soon then I will be hosed out of the $150US. Bringing the total to around $270US. -If the quality is similar and they don't offer a refund of course.

• Initial Complaint

  Date:10/28/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Jazzy Select GT *********************** Chair Calf Pad Order Number #********* they say this is a Special Order item it will take **** business days not always the case they advertise 1-3 business days not true I ordered this item on October.17,2022 this is October.29,2022 13 days they are getting the item from Pride Scooter Store they are located in ************ and ***** the Better Business Bureau gives the company a F rating I was contacted by ************** customer service for ******************** ************** the reviews on the Internet says they take your money and do not send the item you ordered they could not tell me if they received the item from Pride Scooter Store and if it was shipped to my address I payed $80.00 for the Calf Pad

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A BATTERY FOR MY POWER SCOOTER AND IT IS DEFECTIVE, I CALLED AND A VERY RUDE WOMAN WOULD NOT HELP ME...I AM HANDICAPPED AND THIS IS MY ONLY SOURCE OF GETTING OUT...I DONT KNOW WHAT TO DO...

• Initial Complaint

  Date:09/20/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 9/17/2022 via their website. My order status was showing in process on 9/19/2022. I then learned of their horribly low consumer ratings. To protect myself from not getting ripped off, I emailed them requesting they cancel my order since it wasnt shipped. I received an email from them stating that the order process was too far along but I could feel free to return the orderat my expenseand pay a 10% restocking fee. I took screenshots of the order still showing in process and emailed them back that them making me pay for return shipping and a 10% restocking fee is a scam as the order had not yet been shipped. I further advised them that I would refuse the delivery of the package and if they didnt cancel the order immediately and issue a refund that I would file a report through PayPal. I then received an email stating that they cancelled the order and I was blocked from placing any future orders. I was blocked because I desired to cancel an order within 2 days and nothing was shipped? Really? This company is a scam and everyone should know. Their business practice of refusing to cancel an order before it was shipped and therefore subjecting potential customers to financial loss unless they are threatened with a filing of a report through a payment company is wrong. This company needs to issue a written apology and shut down so as to stop stealing money from potential customers.

• Initial Complaint

  Date:09/07/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday at 4:32 PM, 28 minutes before they closed, I ordered a battery charger for my mobility scooter. I subsequently determined that the problem is not the battery charger, its the batteries. So I went online and sent them a message through their message system to cancel the order. I followed up with a phone call this morning confirming that they canceled my order. They refused to cancel my order and said I only had 15 minutes to cancel the order. With only 13 minutes left in the workday before they closed they claim that the order cannot be canceled, when I know **** good and well they had had not even picked the order for shipping. They insist on shipping it and charging me for freight to get some thing I dont want, and then making me pay freight to return it, and then charging me a 10% restocking fee for something I canceled before it was even picked from the warehouse to be shipped. I asked to speak to a manager and they refused to let me talk to anybody. This is outrageous treatment of a customer. Their cancellation and shipping policies were not disclosed to me in the order process. Their system should require someone making a purchase to accept their shipping and return policy before an order can be placed but that didnt happen, and now they are s******* me, and this is pretty outrageous. I am living on Social Security and this $30 Means that I have $30 less to buy food, and I have to get my food from the food bank. How can a company be so unethical. I hope you can resolve this. Thank you. I informed them if they insist on shipping me something that I clearly do not want I intend to dispute the charge with my credit card company because theyre shipping and return policies were not disclosed to me in the order process like they should be. I hope you can get them to cancel the order and give me a full refund, but I see that theyre BBB rating is an F so they probably s**** people for a living

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Realtree RT100 for my son for Christmas 2021. In June 2022, I noticed hed lost the cover for the air filter. I searched online, and found the item at monsterscooterparts.com. It showed the air assembly displayed matched our bike. I ordered and received the item listed as correct fitment. It did not. I contacted customer service. The conversation went back and forth several times. They advised me it was my responsibility to check all the measurements per their listing. I matched it up to the right bike. They will not refund my money in full. They require me to pay return shipping, and a restocking fee. By the time I do so, it would cost more to send it back than just eat the cost. Since they displayed the part as being for our bike, I feel they should provide a full refund, and they should pay for a return shipping label for the part they sent. As a consumer, I used their website to select the item. Im no mechanic, but Im also not a fool. Any help would be appreciated. I have all emails between myself and customer service. If you have any questions, please reach out to me; preferably through email for documentation. Respectfully,*******************

• Initial Complaint

  Date:06/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Eb7 16x1.95 tires for my bike, it was roughly 60 bucks for the 2. I received the package and opened it and saw that the tires were 2 completely different tires and does not operate with my bike, I asked to get a return and did not get any help until I asked for a manager or supervisor and ******************** from Monster Scooter Parts told me you are able to send the tires back with a label that has no fees on it so you get your return. I was then sent a label with a $31.43 returning fee. They sent me the wrong item and had me return the item with a returning fee.