Complaints

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had bought a car from finish line motors last year August 31st of 2023 and they failed to send the registration to the *** for almost a year when we first bought the vehicle we were told that all of the recalls were done on it come to find out two months after purchasing it our car breaks down and almost starts on fire and it was due to a recall that was not done on the car that needed to be done so I called finish line asked them what they could possibly do for me if they could you know issue us another car just for the meantime while it was in while it was getting fixed at ******* or what their options were mind you I purchased the extended warranty and the warranty on the motor and the transmission I was told that there was nothing that they could do and it was up to me to fix it so I was without a vehicle for almost 4 months while it was getting worked on by *******. They had failed to send the proper documents for the registration to the *** and was finally sent July of 2024 our third temporary plate expired May of 2024 so we are unable again to drive our vehicle for another 2 months

  Business response

  09/18/2024

  Dear  Hannah,
  
  Thank you for bringing your experience to our attention. We sincerely apologize for the challenges youve faced with your vehicle and the delays with the registration.
  
  We understand how frustrating it must be to deal with a breakdown, especially related to an unresolved recall.  We appreciate your feedback and are sorry for the challenges you faced during the process. While the vehicle was sold "as is," we always strive to support our customers and learn from experiences like yours.
   
  Regarding the registration, we acknowledge that delays can be inconvenient, and we are sorry for any added stress this has caused. 
  
  Thank you for your understanding. If you need anything further or have any questions, please dont hesitate to reach out.
  
  Best regards,  
  ***** Litardo  
  Finishline Motors

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2006 jeep liberty on april 11, 2024 and ever since driving it off the lot has been an issue. It was leaking antifreeze when picking up son from daycare from being there 5 hrs. Didnt have tags was using company plates, couldnt drive back because of leak car smoking,man came to pick up just plate no car, said car would be towed in morning morning came evening came car still there. They lied said car was fixed when it wasnt. Late night after hrs they picked up my car without my knowledge, next day lady calls and says car is ready. Get car hrs later i felt suspicious ever since, 4/15/24 i drive to work fine but on the way home the engine light came on so i take my car to a mechanic to see whats wrong with car an find out there is 10 major things that required immediate action was wrong but the ones that stood out most was my suspension ball joints neede to be replaced i could of easily got into an accident just leaving to pick up son from daycare. Second said my universal joint is damaged needs drive shaft assembly, more death trap problems they know about if not they shouldn't be selling anything, engine oil leaks, their mechanic charged me for a radiator antifreeze cap i already paid for plus charged 250 for system flush which didnt help the situation i have proof of everything. Hvac failure catalytic left converter don't work, i didn't even get a chance to wear and tear up the car to need fixing i understand a used car will need things fixed but this is not little this is life threatening mechanical problems. I payed them 3000 down the car is over priced. At this point i do not want the car anymore im too nervous and don't trust or believe anything said, i either want a newer better car because i have very good credit or i want my money back to go purchase a better car somewhere else where people care. I am a single parent and I have rights and this is very wrong. Nobody should be putting cars like this on any lot to be sold.

  Business response

  05/10/2024

  
  
  Dear Fields,
  
  We are truly sorry for the difficulties you've faced since purchasing your 2006 Jeep Liberty. Your safety and satisfaction are our top concerns, and I understand your frustration.
  
  While we regret that we're unable to provide a refund or a new vehicle, we're fully committed to resolving the issues with your current vehicle. We take your concerns seriously and want to ensure your car is safe and reliable.
  
  I'd like to arrange a meeting to discuss how we can address the mechanical issues and find a solution that works for you. Your feedback is crucial, and we're here to help.
  
  Thank you for your patience and understanding. We're committed to making things right for you.
  
  Best regards,
  
  Finishline Motors

  Customer response

  05/13/2024

   
  Better Business Bureau:

  i have taken that jeep to the mechanic at least 3 times and its still not right. The car shakes, the engine light keeps coming on no matter if u try and reset it it still comes on something needs to get fixed in order for the engine light to stay off. I don't want a car that constantly has an engine light on. I don't care what it is it can be catalytic converter, hvav failure. Something needs to be fixed i do not feel comfortable driving the car with my son it at all
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a *********************** March 3/10/2021 from Finish Line Motors. Because full coverage through insurance was going to be expensive, they offered me an extra crash and collision coverage for $84 extra a month onto my car loan. 1/18/23 I was the victim of a horrible multi-car accident where I was hit twice and my car was totaled. I have spent the last month trying to gain any resolution from this dealership, where I'm left leaving countless messages that are never returned. I'm told the same response every time I call, "the person handling your account is in a meeting, they'll return your call." I've been without a vehicle and I'm a single mom who is the sole provider for my son and my elderly father who I'm caretaker for. I've spent my healing time being interrupted by constant phone calls trying to track down answers to no avail which isn't making healing progressive. The mental stress of trying to find a way to a doctor because I'm not working and have no revolving income has taken it's toll. I paid my car payments faithfully, along with the extra coverage added to my loan, so why is now when I've been in an accident and needing the help that's owed to me, I'm getting ignored? I'm beyond drained with this situation because this isn't the first time I've had concerns with this company. Throughout the span of only a year and a half I have put $3000 into fixing the vehicle, where I have had countless discussion about how the vehicle is just sucking money from me. In my opinion I felt I was sold a lemon and now scammed, and they don't want to deal with me so they are avoiding me, hoping I will go away. I'm begging for help because I don't what's left to do. I'm unable to sustain life for myself for my family and get to much needed doctor ************ because I have no car.

  Business response

  01/09/2025

  Keely, 

  On behalf of DrivEasy and Finishline Motors, I want to sincerely apologize for your previous experience.While we do see that quite a bit of time has passed since your initial transaction, we want to ensure we are able to rectify the situation to the best of our ability. I certainyl understand that it does not make up for what you previously went through, but we would like to make you aware of the fact that we have recently gone through quite a bit of restructuring with our team and business model. Our focus going forward will consistently be customer service and satisfaction. With that being said, we'd like the opportunity to assist with any of your vehicle needs at this time and in the future. If there is any assistance we may be able to offer you, please reach out to our Customer Experience Manager, ******* *******, at ************. We are happy to assist in any way we can. 

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Financed a **** Acura tsx for $8000. Came to over $10,000 with the warranty.Here's a list of all the things that went wrong with the car(most of which we paid for out of pocket):Horn(they didn't even check if the horn was connected before selling)Transmission pan, transmission piping, transmission tuning. It appeared that the previous owner replaced the transmission and literally just dropped it in crushing all the piping and tubing. Not only that but it wasn't even screwed in. Therefore the transmission was just moving around under the hood. They also didn't remove the cap from the transmission so it caused a huge build up and leaks everywhere.The bumper was held in by one s**** It came off while my wife was driving.The battery was also not checked before they sold it.It honestly seems like they bought the car, checked nothing and immediately turned it around and sold it. We were lucky something more dangerous didn't happen.On top of all that, we tried a few times to get the warranty to cover things but they always made excuses or gave us dates months away before they could even look at it. So we canceled the warranty, were promised we would receive a refund for what we had paid on or but that never came.Eventually, we just decided to voluntarily surrender the car and take the credit hit. That was almost a week ago and they haven't even acknowledged that we did so. In a perfect world, this company would offer us a full refund and take responsibility for selling junk to people. But since I know that's not going to happen, I just want confirmation that my account has been suspended. Stay far away from Finish Line Motors and DriveEasy!

  Business response

  01/09/2025

  ***, 

  On behalf of DrivEasy and Finishline Motors, I want to sincerely apologize for your previous experience. While it doesn't make up for what you previously went through, we would like to make you aware of the fact that we have recently gone through quite a bit of restructuring with our team and business model. Our focus going forward will consistently be customer service and satisfaction. With that being said, we'd like the opportunity to assist with any of your vehicle needs at this time and in the future. If there is any assistance we may be able to offer you, please reach out to our Customer Experience Manager, ******* *******, at ************. We are happy to assist in any way we can. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩