ComplaintsforSprings Automotive Group LLC

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was given my 3rd loner car and I asked to speak to another manager, no one seems to help me or a car to help me! I call and send emails about my options and the managers talk to me as if they care but don't call me back. I have called so many times and went there.On Tuesday july 16 I had to take the 3rd car back they had me using to get a 4th car to borrow and I waited to speak with ****** again and he left. Yesterday July 16 I was told it's a transmission issue, as we knew that before. I am being charged for this. Again, In the course of this I have asked for a warranty, I have called and even went into the dealership, Now they want me to pay for the transmission replacement, not including the fuel system issue the truck is having. There has to be something that can be done. Again I returned the truck 2 weeks after the purchase because the check engine light. ***** said there is metal in the oil and he has never seen anything this bad. Both the service department and Car dealership allowed me to take this truck knowing it was unsafe. I was sold an unsafe vehicle with no interest in giving me options,***** sent me the report for the transmission but I asked him for the fuel issue as well. And he didn't attach it.I will attach screen shots and reports. This has been extremely hard for me, the emotional toll this has taken on me. I have cried everyday.I contacted my bank, their dealer compliance department they too suggested the dealership repair the truck, the dealer offered me to trade in the truck as they will have to lower the value and run my credit again, that is impossible given I just ran my credit and gave a down payment for this truck. 2017 Gmc ******* I ask they repair the truck at financial expense, not only the transmission but the fuel issue, with any other issue it may have. I am trying to upload the screen shots and documentation but it's giving Me an error message. Once you contact me I can send them ****************************

  Business response

  08/02/2024

  ***************************** purchased a 2017 GMC ****** on 05/29/2024. Prior to the purchase, the vehicle was inspected by one of our 3rd party mechanics, and all recommended repairs for safety and condition were approved and completed. ****************** brought the vehicle to our ****************** after driving 553 miles with a complaint of the vehicle having problems accelerating. After diagnosis, it was deemed that the transmission had failed and needed to be replaced. At the time of purchase, the vehicle was covered by our 30 day, 1000 mile warranty. The warranty has a limit of liability of $1500.00. The total estimate for repairs totaled $5357.72, leaving ****************** with a balance of $3857.72. A payment plan was discussed, and agreed to so that we could proceed with repairs. At this point, the parts are ordered and authorization has been given to proceed with repairs. We will be contacting ****************** to keep her informed of the timeline for completion, and let her know that Springs Automotive Group will be covering the difference for repairs not covered by the warranty.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Before buying told buy sales person truck was in small accident the way it was rated it was only cosmetic. They would make the truck right. Next day check engine light came on sales person said they would cover the bill. They covered small percentage and said we were at fault. I asked sakes guy if he wanted pictures and sign papers to show milage and check engine light. He said no we were good. In turn said nevere happened so now out of milage with broke truck recurring problems everyday.

  Business response

  06/01/2024

  *********************** purchased a 2017 **** F-250 with VIN ending in -C40616 from Springs Automotive Group (SAG) on 02/29/2024. In the process of completing the purchase, the buyer was shown a copy of the vehicle history report which disclosed previous minor to moderate damage. A signed copy of the report was kept in the file. The buyer was also presented with the option to purchase an extended service contract and declined to do so. At the time of purchase, it was agreed in writing that the dealer was to complete an alignment at a later date. The vehicle had the protection of our 30 day/1000 mile guarantee, which allows for coverage of certain repairs listed in the agreement, up to a limit of liability of $1500.00. The buyer contacted us regarding a check engine light that came on, and arrangements were made to have it diagnosed and repaired at our service center. After diagnosis, repairs were authorized and exceptions were made to cover the total of the needed repairs. The total amount for the repairs totaled $4918.26. While the vehicle was in for repairs, a complimentary loaner vehicle was provided by SAG. The vehicle later needed additional repairs, which the buyer authorized and paid for at our service department. On 5/30/24 (three months later), the buyer made us aware that the vehicle had other complications after the repairs made by SAG, and that the vehicle had been serviced at a different dealership. The buyer states that the additional repairs cost somewhere more than $6000.00, and that the vehicle now has a check engine light on after those repairs. We recommended that the buyer take the vehicle back to the last service department that made repairs to the vehicle and address the needs with them. We do not have any way to reimburse for repairs authorized and performed at a different service department, nor any way to offer a replacement vehicle at no additional cost to the customer.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my car on 5/26/2023 for $8484.80 from Springs Automotive Group (***). The listed sale price was $7377.81. Prior to purchasing the vehicle, I had a mechanic take a look at the vehicle. Based on his inspection, he determined that certain repair work was needed, including steering gear leaking, and oil pan and trans pan leaking. This information was confirmed by ***. *** then performed its own inspection of the vehicle, alleging that about $2531.36 worth of work was needed. In reliance on ***s representationsspecifically, that the vehicle needed only $2,531.36 of repair workI agreed to purchase the vehicle for $7377.81 plus share in the cost of the repairs. I paid $1175.68 for the repairs (one half of the identified work by the dealership) to bring my total price for the car to $8484.80, on the condition that *** perform all necessary repair/services work on the vehicle.I took possession of the vehicle on 5/26/2023. Though the vehicle was operable for a short period of time, it quickly became clear that more than the supposed $2,531.36 worth of work was needed on the vehicle. In fact, since taking possession of the vehicle, I have spent $5,125 to repair basic components of the vehicle, including, among other things, the electrical wiring and radiator.Moreover, on or around December 12, 2023, my car broke down yet again. The ****** auto shop (not the dealership) estimated the vehicle needs an additional $3,700 in repairs in order to be operable. I shared my concerns with ***, hoping they would make things right. After explaining all the major repairs Ive needed on the vehicle since the car left the dealership, the *** manager said there is nothing they will do given the car was sold as is. I therefore believe I am *********** a reimbursement for the sale price of the vehicle: $8,484.80.Being a 27-year US Army veteran whos back working on the Army base at *****************, I simply dont have the disposable income to cover these repair expenses.

  Business response

  01/23/2024

  **************** purchased his vehicle from Springs Automotive Group on 05/26/2023 with ******* miles at the time of sale. At the time of sale, **************** elected to have the vehicle inspected by a 3rd party, and as described in the complaint, negotiated for repairs to be made as part of the purchase transaction. Our service department completed the repairs that were recommended by the 3rd party inspection. Through the completion of the purchase transaction, **************** also declined to purchase any extended service contract protection. Based on the inspection and repairs agreed to and completed at the time of sale, Springs Automotive Group would not have been able to forecast the additional repairs described in the complaint that came to light 6-7 months after the purchase and approximately a few thousand miles down the road. Based on this information, and the fact that the vehicle was sold, described, and disclosed AS IS and with no guarantees from the dealer, SAG is not able to reimburse the customer for the sale price of the vehicle, in the amount of $8484.80.

• Initial Complaint

  11/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to SAG on October 26th. They told me they would give me $20,000 for my truck. I test drove a car when I came back in they said $16k I said okay but I didnt like the monthly payment. He then came back and said there was frame damage done and they couldnt sell the truck for more than $12,000. So when I talked to them and signed the papers they said it would probably have to go to auction. It came up on ****** that they are selling it for $27,500. That is almost an $18,000 mark up because they gave me ****** for the truck. When I asked the salesman about it, he told me he didnt have time to look into it. So I called the manager, he gave me a run around story how the numbers are auto generated. I just want them to make it right and get me the $****** that they said in the first place

  Business response

  11/06/2023

  We did take *************************** truck in on trade on 10/26/23. The retail pricing for the truck reflects the estimated necessary expense of reconditioning which includes but is not limited to repairing the frame damage and replacing the missing emissions equipment. The decision has yet to be made whether to go this route or wholesale it at auction. If you would like to discuss this further, please contact me directly at ************, or ********************************

  Customer response

  11/09/2023

   
  Complaint: 20824962
  
  I am rejecting this response because:
  
  it will not take $18,000 to fix the *********** was told they would only be selling it for around $15000 and the truck was only worth $10,000.  The manager said it was a mistake on the website. I understand the company needs to make a profit in order to pay the sales staff, but I was lied to on the worth of the truck and got put in a position with the car to be $10,000 upside down. 
  
  Sincerely,
  
  ***********************

  Business response

  11/14/2023

  The decision has yet to be made on whether to recondition and retail this truck, or to sell it at an auction AS IS. That decision will be made based on parts availability and cost in the near future. Either way... it does not affect the trade-in value of the truck at the time this transaction was made and we still feel that $10000.00 was a fair and agreed-upon value. Until a determination is made, the retail price displayed online represents a fully reconditioned vehicle, and also one eligible for extended service contract protection which has additional cost associated as well. 

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I chose Springs Automotive group because the had the specific vehicle I wanted and the positive reviews. I purchased a used 2020 Mazda6 on July 22. The sale went well and I left pleased. Part of the sales agreement was to repair the non-functioning blind spot monitor. I was assured the repair would take an hour of labor and a couple days once the part arrived. *** had now waited two weeks from the purchase date and still have no firm idea as to when I will be able to drive the car. The salesman has been apologetic but not able to deliver on the agreed repair. I just kept getting told the car would be ready then pushed to another date. Yesterday I was informed that they do not know why the repair has not been successful, and they do not know when the car will to be ready. So far all I have weeks of apologies and no car. My request to return the vehicle was flatly denied. I am hoping the BBB will be able to help. My request is a full refund or that the dealership purchase the vehicle back for a price that covers all my cost associated with the purchase.

  Business response

  08/09/2023

  We have been in contact with **************** and agree that he should have the option of getting a full refund for his purchase or having the vehicle fixed correctly to his satisfaction.  The decision is supposed to be made by 08/10/23 as to which way he would like to go and we will accommodate his requests.  Thank you.

  Customer response

  08/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Jeep wrangler from the sales department and it is starting to need repair. The repairs are suspicious and took weeks to be completed, and even after they fixed my Jeep, I drove it 20 miles only for the driveshaft to fall off! They didnt bolt it and now I cannot get them to contact me regarding my vehicle. I called and was told ****** wasnt there to speak with (he was the one who arranged a tow truck to get it back to the dealership). I was almost involved in an accident when the driveshaft fell, I was trying to cross oncoming traffic when it stalled out. Thankfully they were able to brake and not crash into me. Supposedly they ordered bolts but they were never actually put on by the technician, ********************* is listed on my invoice. They are supposed to order bolts again but now I am stuck having them repair my Jeep again by these crooks. I am wanting them to refund my Zoo ticket ($27) I bought in advance to spend time with my grandbabies (visiting from *****) but couldnt go because my Jeep broke down on my way to meet them. In good faith I will settle for them to repair my Jeep and if anything else goes wrong, replace it with a comparable model. I dont trust them with my life at this point. They only are in the business for money. I have been using the ****** Avenue location but wasnt given the choice to select it.

  Business response

  05/18/2023

  Springs Automotive Group did make repairs to the consumer's vehicle. The vehicle was returned to the consumer and soon after, the vehicle did have a breakdown and had to be towed back to our repair facility. The parts needed for repair were ordered as soon as possible after diagnosis. We communicated with the consumer on 05/18/23, that our General Manager and Service Director were both aware of the needed repair. We later communicated that the needed repair had been completed and that we would be road testing the vehicle for a few miles, then re-inspecting the vehicle to confirm completion and condition. We road tested and re-inspected the vehicle twice to confirm that the repair had been made properly, and communicated with the consumer through this process. Upon completion and inspection, our General Manager and Service Director personally delivered the vehicle back to the consumer at their residence. As a show of good will and appreciation for the consumer's patience throughout, we will be providing them with 2 years of complimentary oil changes for their vehicle that was repaired. 

  Customer response

  05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Back in May 2022, I went into Springs Auto and they paired me up with sale rep ** and I told ** what kind of car I was looking for. I guess since I was trying forever to make a decision and he offer a car that is not a good car. One of my concerns was to make it to **** and I have not went back to see my family. I have been putting my Jeep in the shop for the pass couple of months, non stop. I got a rental from them as my car was being fix and the car end up not starting and that cause an inconvenience for my job. I had to miss work because of this inconvenience. Just recent my car would cut off when the car comes to a complete stop and they had my car for 5 weeks and just on Friday on 2/24/2022, I went to go pick my car up and the problem never went away. I didnt even pull off and my car shut off. This is causing an inconvenience because Im traveling and I have no vehicle to get me to where I need to go, and Im unable to take their car out of town. I have to make monthly payments on time and have no vehicle. I have video proof and the company will call me while Im work to ask me how many miles are on their cars, I get unnecessary phone calls and I have to tell them Im at work I can not talk right now.

  Business response

  03/03/2023

  See attached document for business response.

  Customer response

  03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very unprofessional. I will never buy a car here again, worst experience ever. At first i thought differently but i was proven wrong. I will not recommend ANY of my friends to go here. they just want you to buy a car & then want nothing else to do with you afterwards. No responsibility whatsoever. I tried to schedule my 30 day ***** mile service bc i needed an oil change in less than 700 miles after purchasing the car & the car was leaking **** *** needed to get my detail. Emailed them two weeks before my warranty ended, Called more than once & got hung up on. Finally called again & DIDNT get hung up on got scheduled a few days before my warranty ended. Said my warranty was under a completely different name. said it was my "co signer" they said it was some guy named ***********************. My boyfriend went to go drop off the car. THATS NOT EVEN MY BOYFRIENDS NAME. Why is someone else's name being brought up as my co singer when i have no cosigner. & why are they dismissing that information. Oh on top of it, I only had my name on the car. What a joke of an establishment. how can these people not be embarrassed of themselves. Oh & the mechanics are lazy. I should have known, plenty of people were walking in saying SOMETHING ab their cars not working.

  Business response

  01/31/2022

  We're very sorry to hear how the handling of follow up and care after the sale is being described here. While not dismissing the events referenced in the complaint, we haven't been able to reference the email and call communications in our system that match to how things are described. Regardless, I have reached out by phone to hopefully speak directly, and see if we can find a way to best resolve the issues at hand in a manner that is satisfactory to ******************. I will continue to try to reach ****************** by phone, and I can also be reached directly at ******************************** ******************************** and at ************. If calling, please ask for *************************, General Manager.

• Initial Complaint

  12/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a car from Springs Automotive Group at the beginning of March this year and it cost almost $11,000. I put $3,000 down on the car which didn't go to the principal, it went towards a $2,500 2 year extended warranty. I noticed that there was a problem with the car almost immediately after I bought it. Naturally, I brought it up to the dealership and they told me ti take it up to Springs to have it looked at. Now mind you I live in Pueblo so it's about a 30 minute drive. The dealership offers a 30 day dealer warranty, but when I took it up there they had it for almost a week and couldn't find anything wrong with it. The problem kept happening and I took my car back and forth from Pueblo to Springs about 3 different times for them to figure out what was wrong with it and they never found anything. Every time I took it up there they would give me a loaner car while they look at my car based off what it says in my 2 year warranty. Since they couldn't find the problem they suggested I take the car to a **C dealer here in Pueblo. I asked then if I would get to have a loaner car and the sales manager ***** said that they would drive one down to me so I don't have to go back up there again. So I made the appointment with **C and told them the details of the appointment and they said they would work on getting a car for me to drive. A day before my **C appointment I called and texted the sales manager that was helping me, and he never called me back or sent me a message back so I missed my appointment because I didn't have anything to drive. Then I finally got ahold of someone and they told me to make another appointment, so I did and the same thing happened. The next time I called I spoke to the ** **** and he said to make another appointment and call with the details. So I did just that and again I was calling 2 times a day at this point for someone to tell me what was happening. No one ever got back to me so again I missed my appointment and they still don't answer.

  Business response

  12/24/2021

  Response to the Complaint ID# ******** is in the attached document.

  Customer response

  12/24/2021

   
  Complaint: 16389971
  
  I am rejecting this response because: I already scheduled an appointment with GMC 3 times already and missed it every time because of them. And whenever I called Spring auto group to talk to ************* was ignoring me. I just want either a different car or my $3,000 back and what was paid on the vehicle already because they sold me a messed up car and don't want to fix it.
  
  Sincerely,
  
  *******************

  Business response

  12/29/2021

  Again, we apologize for the lack of clear communication, and the amount of time that it has taken to get the issue with your vehicle resolved. Unfortunately, when our shop cannot diagnose a problem and another shop is required to be involved in satisfying the customer's concerns, the scheduling is not in our complete control. Regarding getting a different car or a refund of your $3000.00, we do not have a way to do that on a vehicle sold 9 months prior. The sales transaction and transfer of ownership has already been finalized. As we previously stated, if you intend to have repairs done under your extended service contract coverage at a GM ****************** that is local to you in Pueblo, we can facilitate bringing you a complimentary loaner vehicle to use while your vehicle is in for repairs.Once you have a confirmed appointment with a ******************, please communicate it to us and we'll coordinate a vehicle being driven to you in order to avoid any inconvenience of you having to drive to our location. We can be reached at ************ opt1., or the following email addresses; *******************************,***********************************, and *****************************.

  Customer response

  01/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** will give them one more chance to make things right, but if I schedule another appointment with GMC and I get no response from anyone the next step will be getting my attorney involved.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩