Customer ReviewsforVF Corporation

Fantastic Customer Service...over-delivered! The foot of my TNF suitcase broke off. I took the suitcase to a local TNF store; they took it and sent it to repairs;I received notification within 2 weeks; my luggage was fixed and returned to my home within 3 week! (Holiday season time) I am so imopressed with TNF customer sercie in repairs!!!

I have been trying for several days to get a refund from this company and i am getting the runaround from two of the supposedly customer service reps. I have purchased items from the Northface stores with no problem and will never order online from Northface again. I asked for a refund of an item they had received back for over a week and still have not received it. Very poor customer service and I am very disappointed in the company.

North Face provided exemplary customer service to our family. They were very helpful in creating a profile for me and for providing additional discounts for 4th of July 2023 holiday.

The Timberland return policy is crazy. I was told to wait 30 days for refund, but this is only after the warehouse approves them. If they are worn, they will not. I wore these shoes for 2 hours and they made my feet bleed. Yes, bleed. The comfort guarentee is not a gaurtentee at all. It is for credit on more junk shoes. And you can only use it once. If the next pair is junk, then you are out $150+. DO NOT BUY FROM TIMBERLAND< NORTH FACE. The company had changed and it doesn't care at all about CS>

Do not buy North Face Products. I wore a pair of there leather and rubber winter boots on a hike in the snow. I live in a warm climate so they barely get worn. On my hike one of the boots started to fall apart rapidly until the whole bottom came off. I ended up in my stocking feet in snow and water. I was extremely lucky I did not get frost bite. I contacted the company and sent pictures. They said on footwear its only a 1 year warranty. I did my research and found many people had the same issue and they did nothing. I will never buy from them again and will continue sharing wherever I can so someone else doesn't have something even worse happen to them.

I wanted to do a return/exchange at the ************************* Mall. *******, Ma. The associate told me before I could say anything told me she cant return them because she didnt have that much money in the store. I just frozen and said WOW!!! . And of course Im a man of color.

this company Has an extremely horrible business practice they are nothing but fraudsters and scammers I highly advise if anybody is reading this to please purchase any North Face items from a realtor that sells them do not buy them from the actual company's Direct site they scammed me out of $450 for a package that I never received and it's completely ironic that they told me to dispute the charges But as soon as I open the claim the immediately started fighting me on the charges and it's completely pathetic that the customer service doesn't respond to any emails but they will respond to PayPal claims but I am Gathering as much evidence as I can as possible on them and Reporting them to my bank and I will be filing fraud charges against them it's completely sad on how a company that sells such great products has absolutely horrible customer service

The have the worst warranty program ever! They make the customer pay for shipping things back to them and in year 2022 they have you fill out forms . What reputable company doesnt have a more up to date electronic way of doing a warranty. Dont trust the warranty program.

They are the racialism. There was a sales and a manager who had prejudice and bad attitude towards Asian customers. I have been there for shopping when I saw there was a good deal at their shore, I was calling my husband asked him what he wanted. The sales told me I cannot use phone camera at their store. After ending the call, she was following me all the shopping time until I was upset and warned her not to peep at me. Last weekend, I was driving my husband to the north face store to see what he liked to buy. The same sales told him he was not allowed to purchase these, there were two coats and a hoodie. Because they have limited police, one item for one customer. When we asked a manager why other customer can purchase more. Her answer is they are the first time to their store. What a ridiculous answer. She said I am the comeback customer, so I was limited. Why they have the rewards program if the north face does not sale their produces to the old customer? I said that bed experience to an Asian friend. The terrible thing is that she was also rejected by them. She called the north face customer service. She never got an apology or any answers from them. I cannot believe that was happened.

Extremely disappointed in this company. Had the same experience as a previous comment on here about the strap on a backpack tearing. We were also told it was our fault. We purposely spent extra money and looked for a good warranty for my daughter going off to college. The warranty is a joke. Save your money. Then, when I asked them to send it back - I had to call back 2 weeks later only to find out it had not even been sent out yet. Shame on you NorthFace. For the money you charge, there should be better quality and customer service.