ComplaintsforVF Corporation
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Complaint Details
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Initial Complaint
10/07/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Never received coats in the amount of $595Business response
10/11/2021
Dear Sir or Madam,
This is a response from The North Face brand regarding a customer complaint from Kristin Pease (BBB Complaint ID #********).
We want to assure you and the consumer that we take consumer concerns and feedback seriously and we strive for consumer satisfaction. The package was shipped via United States Postal Service and we are currently experiencing some delivery delays with this carrier. We apologized for any inconvenience caused to the customer. We do believe this item is still in transit but if the customer wishes for the amount to be refunded, please reply to via the BBB website and we will be happy to process the refund. When the package arrives, please return it as provided in the instructions in the package. If you have any questions, please contact Customer Services at (888) 863-1968.Customer response
10/11/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if North Face refunds me for the total of $595.38.
Sincerely,
******* *****Initial Complaint
10/04/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I missing my package TRACKING *************** and I paid a lot of money for this I called Northeast and I also called the shipping company I have made and filed a report with north face and with LaserShip. LaserShip Case Number: ******** ********************************Business response
10/05/2021
Dear Sir or Madam,
This is a response from The North Face brand regarding a customer complaint from ******** *** (BBB Complaint ID #********).
We want to assure you and the consumer that we take consumer concerns and feedback seriously and we strive for consumer satisfaction. Customer Service has processed a full refund to the customer who should receive the refund to the original form of payment in 3 to 5 business days.
We hope that this outcome is acceptable to the customer and the matter can now be closed.Customer response
10/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ***Initial Complaint
09/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I made an order #********. When I received the boxes from the carrier and looked inside the box my items were not there. The boxes clearly show damage - you could simply shove your hand in without opening it to reach inside. I took photos and contacted NF customer service. The first person I spoke to was extremely hostile and treated me as if I am being investigated for arson. I provided photos for an investigation. Northface stated that they checked with the carrier and that the carrier does not deliver damaged boxes therefore it is not possible that the boxes I received were legitimate. I asked Northface for proof of delivery or box but they stated that simple the item being scanned at the different centres is enough validation. They stated it would not be possible for this to happen and stated that I need to contact my credit card company. I asked to speak with someone in management or VP in Canada but supposedly there is no one available speak with me in Canada.Business response
09/22/2021
Dear Sir or Madam,
This is a response from The North Face brand regarding a customer complaint from ******* ********* (BBB Complaint ID #********)
We want to assure you and the consumer that we take consumer concerns and feedback seriously and we strive for consumer satisfaction. Customer Service has processed a full refund to the customer’s original form of payment.
We hope that this outcome is acceptable to the customer and the matter can now be closed.Customer response
09/22/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********
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Customer Complaints Summary
154 total complaints in the last 3 years.
46 complaints closed in the last 12 months.