Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  VF Corporation

  1551 Wewatta St Denver, CO 80202-6173

• 

  The North Face

  7911 Tysons Corner Ctr Tysons, VA 22102-4526

• 

  The North Face

  495 Premium Outlets Blvd Hagerstown, MD 21740

• 

  VF Corporation

  7650 W Reno Ave Oklahoma City, OK 73127

• 

  VF Corporation

  4961 International Dr Orlando, FL 32819-6203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im honestly at a loss for words. I never thought a company like The North Face would completely rob me but thats exactly what happened.I placed an order. I paid in full. The package never arrived. And after reaching out multiple times, explaining the situation, and practically begging for help I was denied a refund. No resolution, no real investigation, just a flat-out no.Theyve made it clear they dont care. A customer spends their hard-earned money, gets nothing in return, and their response is basically: Too bad.This isnt just poor customer service its a scam. And I want everyone to know how they treat people when things go wrong. Do not shop with The North Face. If your order goes missing, they wont lift a finger to make it ******** whoever at The North Face is responsible: I want my money back. Im not going to stop until I get what I paid for.

  Business Response

  Date: 04/09/2025

  The North Face understands the inconvenience this customer has gone though. After an investigation, it was determined that the customer filed a chargeback with their financial institution, ******. Due to the documents that were given to this customers financial institution,it was determined that they would not issue a refund as there was clear proof of delivery. If the customer has further questions, they will need to contact their financial institution as they are the ones that made the final decision.Thank you.
  

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23175051
  
  I am rejecting this response because:
  That makes absolutely no sense. I was told to dispute the charge, and I followed that instruction. My bank denied it, the charge was reversed back to you, and now you're saying I dont get a refund at all? So wheres my money? You have it, I dont and somehow thats just okay? Completely unacceptable.
  I demand a full refund immediately. I followed the process I was instructed to, and I will not accept being left out of pocket because of your mishandling. Make this right.
  Sincerely,
  
  Mol M

  Business Response

  Date: 04/09/2025

  The North Face understand the inconvenience this customer has gone though. We stand by the final decision that was made by the financial institution attached is a photo of proof of delivery to the customers address. 

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 19, 2024, I purchased a pair of North Face outdoor shoes from the store located at ****************************************************************************************************************. On February 8, 2025, I returned to the store because the edges of the shoes had worn out. However, the store employees did not treat me well and forced me to fill out a form, stating that the shoes needed to be sent to the factory warranty center.Later, the factory informed us that since more than a year had passed, the shoes would not be covered under warranty. However, they also mentioned in their statement that if we had a receipt proving that less than a year had passed since the purchase, the shoes could be refunded. We have had the shoes for less than six months, not even a year, and we are now in a difficult situation.When we returned to the same store with this statement, the employees mocked us again, claiming that the shoes could not be refunded because their production date had passed. How are we supposed to know the production date of the shoes we purchased? If the production date has expired, why is this store selling and displaying outdated products?I will report this injustice to all relevant legal authorities. I will share our experience on Instagram, ********, and X. I will make sure everyone in ******* hears about this unfair treatment.

  Business Response

  Date: 04/21/2025

  This matter has been resolved with an electronic gift card issued on 4/10 for $199.99.
  3/31/25 Customer sent in receipt and was advised an e-gift card for $199.99 would be issued when the tent was returned to **.
  4/9/25 *************** confirmed the tent was received.
  4/10/25 e-gift card was issued to the customer.
  4/14/25 Customer emailed and notified that an e-gift card was sent to them. 

  Thank you.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Kipling regarding an issue with my order. Below are the details:Date of Transaction: February 18, 2025 Order Amount: $104.50 Order Number: ************* I placed an order for a backpack but never received it. I contacted Kiplings customer service last month, and I was informed that a refund would be processed, which I should receive within 3-5 business days. However, I have yet to receive the refund.I have attached the chat transcript with Kiplings customer service and other relevant evidence for your review. I kindly request BBBs assistance in resolving this matter.Thank you for your time and support.

  Business Response

  Date: 03/24/2025

  The customer reached out on 2/26/25 and the order was refunded. Due to a system failure, the credit has been reprocessed.  Thank you.

   

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted The North Face about a warranty issue on a jacket. They contacted me back and said that the inner coating can ware off, but they would cover it and send me a gift card to purchase a replacement jacket. It said I would recieve the gift card in my email within 3 business days. I did not recieve it and its been over 3 weeks now. I have sent about 7 emails and I have got zero response. I am not pleased having to wait so long for any communication and for this gift card.

  Business Response

  Date: 03/04/2025

  We responded to the customer's emails requesting they contact us.Although the product was not deemed to be covered under the warranty, they were offered a 50% discount towards their next purchase.  We ask that this customer please call ************ so that we may resolve this matter without further delay.  Thank you. 

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They havent issued the gift card for the hiking shoes that the ********* downtown ********* store in ****** sent to them in Dec. they said they issued a gift card though it is not for the shoes. The gift card was for the puffer jacket not the shoes and the amount doesnt match.. The Granville store and the warranty team wont listen or do anything to fix this after months of having to follow up with no correct amount for the gift card. They have the receipt for the shoes and it is less than 200 which is the amount that they said they issued for the gift card so this does not match up

  Business Response

  Date: 02/21/2025

  We need this customer to please provide specific details regarding their issue including which brand.  Thank you.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Kipling for failing to provide an adequate resolution to an issue with my Kipling rolling backpack. The primary issue with the bag is that the wheels are no longer functioning properly, rendering the product difficult and impractical to use. While the condition of the bag itself is still good, the malfunctioning wheels affect its intended purpose as a rolling backpack.After initially reaching out to Kipling ***************** I was asked to provide photographs of the bag for review. I followed the instructions carefully, sending images of the overall bag, receipt, interior tags, and the damaged wheels as requested. Despite my efforts to provide clear evidence of the issue, I received a response stating that no replacement parts would be sent out, and the issue was dismissed without an appropriate resolution.Kipling has not offered any viable solution such as repairing or replacing the wheels or sending the required parts for repair. This failure to address the issue is unacceptable, especially given the companys reputation and the price of the product.Desired Resolution:1.I request either the replacement of the wheels or the provision of necessary parts to repair the backpack.2.If a replacement or repair is not feasible, I request a full refund for the defective product.If Kipling is unwilling to resolve this issue, I will be forced to escalate the matter to relevant consumer protection agencies, including the ************************ (***) and the Better Business Bureau (BBB).Additional Details:I have provided all requested documentation (photos of the bag, receipt, and tags).The bag is still in good condition except for the malfunctioning ********* contact details are included for further communication.

  Business Response

  Date: 02/20/2025

  A customer service lead will be reaching out to this customer directly to help resolve the issue. Thank you.

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two items from The North Face website on the date of December 16th, 2024. The first item was a Womens Aconcagua Parka L / *************** coat in the amount of $250.00, and the second item was a Womens Evolution Hoodie Color: White Dune Size: L in the amount of $60.00, the total amount that I paid for both items with taxes was $332.19. The order number was A7810303, the items were supposed to be delivered by a company called ****** who is currently the shipping company for TheNorthFace from what I understand. There was an attempt by ****** to deliver the items to me on two separate occasions which were December 20th, and December 21st but there was a message on the tracking history stating that "We need additional information to complete your delivery and avoid a return. Please contact us within 3 business days" on both occasions I provided detailed contact information including my name, address, and cell phone number. Eventually on December 21st, 2024, at 1:18PM the package was delivered to my lobby and left there unattended. I received a call around 2PM that afternoon from a person named ***** stating that she lived on the 14th floor of my building and that a box was left in the lobby of my building with my cellphone number, my name and my mother's name on it and my address along with the fact that the box was open and there no contents inside of the box. I contacted TheNorthFace and they refused to refund me my money. I would like a refund in the full amount. I filed a complaint with the **** ******************** earlier this morning reportin g the theft of the package from my building.

  Business Response

  Date: 02/10/2025

  This customer filed a chargeback and the refund was issued on 1/29. If the customer has any questions, they can reach out by calling **************. Thank you.

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22891074
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a coat and the zipper failed twice. Company has not repaired or replaced the coat. Sent the coat off in December and they have yet to either send it back or replace it. It is extremely cold in *** in the ******* and I need either my coat back or to get a replacement. Given that the coat's zipper has failed twice, I'm inclined to prefer a replacement. They don't seem to care. I live in a harsh climate (***) and winter coats that work and zip up are essential.

  Business Response

  Date: 02/04/2025

  Thank you for reaching out to The North Face. We have repaired the item and shipped it back to the customer with the carrier having received the package on 1/31/25 . If the customer has any questions or would like the tracking number, they can reach out to us by calling customer service at ************.

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent a The North Face jacket to The North Face's ************** back in November to have it repaired or replaced. We have heard nothing back from *** regarding this item and have made many attempts to get answers from them: 10/28/24 Contacted **** warranty ***** They told me to fill out a Warranty Return Form and send to the Warranty Repair Dept.10/31/24 TNF said they would send me a ***** label 11/2/24 Didnt receive ***** label, *** sent another one 12/30/24 Sent email to *** asking about status of item 12/31/24 TNF responded asking for order number and tracking number 12/31/24 I responded letting them know I didnt have an order number. I included the ***** tracking number 1/14/25 After no response from TNF, I emailed to ask again about the status (see "Second Email Thread" below)1/16/25 Because I had heard nothing back from ***, I started a new email thread (see below)1/16/25 TNF responded and asked if the item was a warranty claim or return 1/16/25 I responded that it was a warranty claim and that we included the warranty form in the package 1/18/25 TNF responded and asked for my service action number 1/18/25 I responded letting them know we didnt have one. We filled out the form and used the ***** tracking label provided by TNF Second Email Thread 1/16/25 I started a new email thread to TNF and provided my information, dates, tracking number, etc. and asked about the item status 1/17/25 TNF responded and asked questions like name, address, email, phone number, how item was shipped, tracking number, etc.1/17/25 I provided all answers to questions 1/17/25 TNF responded and asked if this was an online order return and what my order number was.1/17/25 I responded to let them know this was an order repair and not an online order I have gotten the runaround from them and no concrete answers.

  Business Response

  Date: 01/28/2025

  The North Face is sorry to hear that this warranty process was not smooth and the item seems to be missing. Because of this, we have reached out to the customer and assisted in finding a resolution that worked best for the customer. If the customers has more concerns or questions, we encourage them to give us a call or send an email so we can assist. Thank you.

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my daughter a Northface backpack on August 19, 2024. It is five months later and it is already broken. I have called North face and they insist that I need to send it back and it will **** * to 8 weeks to look at it and repair it send another one. She is in high school and needs a backpack. How is she supposed to wait two months for a backpack and not use one in high school? This is absolutely absurd.

  Business Response

  Date: 01/23/2025

  The North Face is sorry to hear that this Customers daughters backpack has not held up. Because of the length of time the backpack has been used, we do need to examine the damage that occurred. This will help our quality team determine what went wrong with the backpack. As a special one-time accommodation, we will send a replacement backpack provided that this Customer returns the other backpack to us once they have received the replacement. A member of the *** team will be in contact with this Customer via email shortly to assist with this process. Thank you.