Business ProfileforRose Medical Center

If I could give 0 stars, I would. My experience with this hospital has been nothing short of a nightmare. Long story short, I was in the ** for stomach pain (which turned out to be a stomach ulcer), and they did an abdominal ultrasound. I had consented to the US because I wanted to be sure I didnt have gallstones, appendicitis, or any other issues. The ultrasonographer came into the room, and she had a trainee with her. I am all for learning, so I let the trainee scan me. 20 minutes into the abdominal ultrasound, I asked what was taking so long since a scan should take maybe ***** minutes. I was told by the ultrasonographer (who used to work for the same company I currently work for) that they were doing dopplers. I asked why because they weren't medically necessary for my treatment, and I was told explicitly, "we have to do a certain number of dopplers a month to maintain our accreditation as an HCA hospital and they have to be done on non-long-term patients or patients we haven't run a lot of labs on." Then, she told me, "don't worry, we don't charge you for this." So you can imagine my surprise when my bill came in the mail and included the dopplers. Had I known I was going to get charged for them, I would have refused them because I knew there was not a blood flow issue causing my abdominal pain (because I work in healthcare and know a healthy 28-year-old wouldnt have blood flow issues to my liver or pancreas). For the last 6 months, I have been fighting the billing department to take off the dopplers off my 4-hour-long yet $19,000 ** bill (before insurance). After calling multiple times these last 6 months and waiting 3 months after sending an appeals letter (because they need 45 business days to make a decision), I was told today that they never received my appeals letter and there was nothing they could do. Charging patients for unnecessary treatments and making patients endure unnecessary medical procedures is medical malpractice and wrong.