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          Internet Providers

          Bluepeak Fiber

          Headquarters

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/24/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Arranged for internet to be installed on Tuesday January 7th it got rescheduled due to supposed double booking. When called on the 13th was told a different reason for cancellation on the 7th. Been trying to get a hold of a manager to help solve the issue for 48 hours and still have not received a member of management to assist with the issue.

            Business response

            02/11/2025

            February 6, 2025                                                                                                                    

            Better Business Bureau
            17 ****************
            ***********************
            **************************************************


            Re:        ******************** d/b/a Bluepeak (Bluepeak)Response to complaint
                        customer:                   *********** *****
                        Property:                      Ok, 74801
                           File No.:                           22812654-241C0  dated 1/14/2025   

            To Whom it May Concern:

            Bluepeak is in receipt of the above referenced Customers complaint dated January 14, 2025, (See Exhibit A) and after investigation, advises that it has successfully resolved the matter with the Customer.     

            Background
            As stated in the Customers complaint, they arranged for internet services to be installed on Tuesday, January 7th, but the appointment was rescheduled. 

            Investigation and Outcome

            Per Bluepeak dispatch records, the customer initial installation appointment on 1/7/2025 was rescheduled for 1/21/2025 rather than 1/13/2025 and noted for a reason other than a double booking.  Unfortunately, the Customers installation was not properly scheduled to meet the Customers needs.  Regardless, on 1/15/2025, a customer care lead contacted the Customer and escalated the situation to the field. 

            The Customers installation was completed on 1/16/2025.   To encourage a positive customer experience going forward, ******************** issued a one-month service credit to the Customer.

            In sum, ******************** considers this matter successfully handled.  Should you have any further questions regarding this matter, please email the Bluepeak compliance team at ***************************************************************************************.

            Very truly yours,

                 **** J. *******

            **** J. *******
            VP,General Counsel

            Enclosures:
                           Exhibit A:       Complaint, file number 22812654-241C0 

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          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

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          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4600 S Ulster St Ste 1300

          Denver, CO 80237

          Visit Website
          (888) 975-4258

          Customer Complaints Summary

          15 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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