Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the unprofessional and misleading service I received from your company during a recent HVAC repair at my property. The issues outlined below represent not only a breach of trust, but also potential violations of consumer protection standards.1. Misrepresentation of Warranty Coverage Your technician assured us that the repairs on our AC unit were covered under the manufacturers warranty. We proceeded with the service based on this information. However, upon receiving the invoice, we were surprised to find the full amount charged to us, with no warranty coverage applied. This bait-and-switch tactic is unacceptable and financially harmful.This company is dishonest, aggressive, and has no regard for integrity or basic communication. Avoid them at all costs unless you want to deal with deception, intimidation, and legal threats for their own billing errors.2. Improper and Intimidating Collection Attempts Following our dispute of the bill, your company sent us a lien filing notice that was invalid due to being outside the legal filing window. This appears to have been an attempt to intimidate us into paying a disputed charge. We now view this as harassment and a potential abuse of the lien process.3. False Claims About Communication Your latest correspondence claimed that we were being sent to collections because we never responded to phone calls or emails. This is categorically false. We never received any emails or missed calls from your company prior to the letter threatening collections. This claim is demonstrably inaccurate and appears to be an attempt to justify further punitive actions.4. Legal Service Without Reasonable Resolution Attempts Despite the lack of verified communication attempts and the ongoing dispute, we were recently served with legal paperwork. This action, taken without meaningful dialogue or proper notice, is deeply concerning and feels retaliatory rather than resolution-oriented.

  Business Response

  Date: 05/14/2025

      This dispute is in regard to a service call that we performed and billed out months ago. The customer refuses to pay for the labor. The manufacturer does not have a labor warranty on her furnace. Our labor warranty has expired. We honored the parts warranty that is still in effect on her furnace but no labor warranty is remaining. We billed her labor at the time of the service. We feel that the many attempts that we have made to collect this invoice have been in vane and the only option unfortunately left to us is to go to court. This for us is a last resort. Yesterday she contacted our office using abusive and obscene language. I understand that she is upset about being served however that will not resolve this issue. She was advised before the service that the labor wasn't covered.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23324812
  
  I am rejecting this response because: 

  I am writing to respond to the companys recent rebuttal regarding our complaint. Their response contains several factual inaccuracies that must be addressed:

  
  1. Incorrect Identification of Equipment and Warranty Coverage
  The repair in question was performed on our AC unit, not the furnace as their response claims. There was no parts warranty, and we never disputed the need to pay for parts. In fact, we mailed two checks to cover the cost of parts one of which was returned. We fulfilled that obligation in good faith.

  2. Labor Warranty Misrepresentation
  At the time of service, we were told the labor would be covered under a manufacturer warranty. We moved forward with the repair based on that representation. There was no written estimate provided, only a handwritten invoice filled out on-site with a verbal statement that the guy in the office would adjust it. After receiving an unexpected full-charge invoice, we disputed it and attempted to reach a resolution.
  We also offered to split the difference as a compromise. ******* put us on hold and returned saying that *****, the owner, declined. We have never been allowed to speak to ***** directly despite multiple requests.

  3. Lack of Communication and ******************************** claims it made many attempts to collect payment. That is categorically false. We have not received a single phone call or email from them. The only communication weve received has been in the form of:
  Threatening certified letters about collections or legal action
  An invalid lien filing notice that was outside the legal window, clearly intended to intimidate
  Legal service without any prior or reasonable attempt at discussion
  When we attempted to arrange a meeting with *****, ******* would not provide any availability, and he has never returned our calls. Their refusal to have a reasonable discussion, combined with their misstatements and aggressive tactics, has made resolution impossible on their terms.

  4. Allegation of Abusive Language
  The claim that I used abusive or obscene language during a phone call is both unfounded and irrelevant to the dispute at hand. This appears to be a distraction from the core issue: a misrepresented service and a refusal to engage in fair resolution.

  Conclusion
  We have consistently acted in good faith, paid for the parts, and attempted to reach a fair resolution on the labor charges based on the technicians original warranty statement. The companys aggressive use of threats, inaccurate statements, and refusal to communicate in any meaningful way is unacceptable and appears retaliatory. We remain open to fair resolution, but we will not be intimidated or coerced into paying a charge that was misrepresented from the start.

  Sincerely,
  
  Ljb *******