ComplaintsforProduct ReportCard.Com, LLC
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning service and payment issues. Specifically, consumers are alleging that they take surveys but do not receive the promised rewards and when they contact the business regarding this, the business promises to release the rewards for eligible consumers but then does not follow through. On 4/18/2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
On 4/23/2019, the business provided a response outlining the steps they are planning to take to alleviate this pattern of complaints. This action plan consisted of eliminating the concept of pending rewards and will instead work towards issuing rewards to consumers account as soon the member completes the survey.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cashed in my points for a $25 Amazon gift card. I received an email on July 16 stating my gift card code would be sent within 5 business days. I have not received it as of this writing. I have emailed them two times asking about this matter and have gotten no response.Business response
07/31/2024
Hello,
We have been in touch with ************ and have resolved the issue.
Sincerely,
The Product Report Card Support TeamCustomer response
08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I redeemed for a $25 Amazon gift card from ProductReportCard on June 3rd, 2024. It was supposedly processed June 7th, 2024. I have yet to receive the gift card code. Please send at once and give me my gift code. This is extremely unprofessional and is NOT the first time you have ignored emails before, and it's clear I am not the only person you've done this to!Business response
06/28/2024
Hello,
We have provided ********* with the Amazon code three times over the past two weeks, but we have not received any response. We consider the matter closed.
Sincerely,
The Product Report Card TeamCustomer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the code and did reply to them when I first received it after my initial complaint which they unfortunately appear to have overlooked.
Sincerely,
********************** PCustomer response
06/28/2024
**********************************Customer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did send an email when I first received the code but sadly it would appear that they did not receive my reply.
Sincerely,
**********************************Initial Complaint
04/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business has a few employees that are extremely rude and unprofessional. ********************* in particular has given me false information and also cant answer questions- ignores emails - then says youre harassing when I just wanted some things cleared up. They deactivated all my accounts - AskMom, Business Decision Makers, ProductReportCard and Clearvoice Surveys which is unacceptable because Ive done nothing wrong. **** at PRC isnt much better. This isnt how a business should be handling situations.Business response
05/02/2024
Hello,
After careful review, we have deemed that ****************** is no longer a fit for our community and have terminated her account per section 11 of *******************************************************************.
The Product Report Card Team
Customer response
05/03/2024
Complaint: 21606411
I am rejecting this response because:
You havent given me a good explanation as to why. I did nothing wrong and was given false information by you!!!
Sincerely,
*****************************Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I created my since before October 17, 2020. I don't know the exact date since I deleted the email but the earliest mail from Product Report Card is from October 17, 2020. Due to dealing with real life issues, I haven't been on the site for a while. I'm not sure when was the last time, but I did cash out payment on July 14, 2022. I recently tried to log into my account again to check if I have money left over to cash out, and it said my account is not activated, which makes no sense since I have been doing surveys since at least 2020. Looking through my emails, I didn't find any emails from Product Report Card informing me that my account was being deactivated or anything. When I contacted support, they said I had to provide personal identification such as a driver's license, official tax document, or a paystub. Again, this makes no sense since I didn't have to provide ANY of that when I initially created the account so how would providing very personal information connect me to my account? This seems very scammy in their way of trying to obtain personal documents from me. I confirmed with customer support that my account still has a balance of $31.20. I would like to be able to cash out the entire $31.20 WITHOUT having to providing any personal documents since 1) I didn't have to do so when I created the account and 2) I have been using this account since at least 2020, so it's suspicious that I'm suddenly not able to log in. I would also like to have my account closed and all personal information stored deleted. I am a ********** resident.Business response
04/09/2024
Hello,
We have been in touch with ******************** and have resolved the issue.
Sincerely,
The Product Report Card TeamCustomer response
04/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Am a member for a while never had a problem with them til March 11th when I redeemed for my 25 dollar Amazon code,said it was processed on the 12th of march and never got it emailed to me.Sent an email on or about 19th asking for my payment No response,then again a few days later tell them I was going to report them and would just like what Im owed but again no response.Any help would be much appreciatedBusiness response
04/05/2024
Hello,
The Amazon gift code has been resent; however, we have not received confirmation that the code has been received.
Sincerely,
The Product Report Card TeamCustomer response
04/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
12/27/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Company does not always credit correct amount for completed surveys. And, I have noticed now that I am close to the amount needed to be able to withdraw, once I complete a survey, there is an error so I do not get credited.Customer response
01/04/2024
Additionally, now that I am nearing when I could cash out, instead of instantly getting rewarded a message appears that the credit will be applied in 2-4 weeks. One more detail is that most rewards are only $0.10 even though the email invite states more. Inaccurately awarded for time and effort.Business response
01/22/2024
Hello,
We have been in touch with the member and resolved all outstanding issues.
Sincerely,
The Product Report Card Support TeamCustomer response
01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
12/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I began the process of creating an account with this company. Halfway through, they began asking questions about my children. I did not want to share information about my children online, so I simply closed out of the browser. Unfortunately, unfortunately, I continue to receive emails and have discovered they did create an account for me I do not wish to have my information in their database or to use their services. I have phoned and left messages as well as emailed them repeatedly I am not receiving any response, but would like all of my information deleted from their database, and would like confirmation of this in writing.Customer response
12/01/2023
After I filed my complaint, the company reached out and was very kind about resolving the issue. Thank you for your time, but there is no need to bother them any further.Initial Complaint
10/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In regards to project #******.I took part in a paper towel testing project that was completed on 9/21/23. I had to purchase the paper towels from my local store and was promised I would be reimbursed for the amount that was paid. On my reciept that was submitted, you will see the price was $24.99 and a coupon took off $1 so I am owed 23.99.I have messaged your customer service a number of times and the response each time is this:------------------------------------------------------------------Thank you for contacting us.Please email the project manager directly at ************************ as I cannot assist you with this issue.Best Regards -----------------------------------------------------------------I have done as you said to and have messaged the manager directly on 9/28, 10/6, and 10/18. This person has not responded.I would appreciate you taking care of this and paying me what I was promised.thank you, *************************Customer response
11/08/2023
I have received the money owed to me. Please delete or close this complaint.
thank you.
Initial Complaint
08/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 8/25/23 I signed up on the product report card.com website to take surveys for cash. I filled out my account info and per the suggestion of the website, I completed a handful of profile questionnaires so that I would have a higher chance of getting surveys sent to me. The website stated the more you fill out the better your chances are. Later that day I got an email from the site saying my first survey was here. It stated that it would take 5 to 10 minutes and I would get $5 for completing it. I completed the survey but never got the $5 reward. I contacted the company twice and today on 8/27 I got two emails from them. One of them stated there was no way I could have completed that survey because if I had them all of my profile questionnaires would also be complete. It then stated that if I go in and fill the rest out I would get my $5. The second email also told me to go complete the other profile questionnaires and then email them and they will give me $5. I responded with screenshots of the original email that says nothing about completing more profile questionnaires, it merely states that if I complete the survey I get $5 as my first reward. I also stated that nowhere in that email does it say anything about those questionnaires whatsoever. Their website actually states that those are just a way to get more (or better) access to surveys because it provides more info about me that might make me qualify for certain surveys. Id like to have the money owed to me for my participation, which was expressly offered in their email.Business response
08/29/2023
Hello,
We have been in touch with the complainant and have resolved the issue.
Sincerely,
The Product Report Card TeamCustomer response
08/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
08/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I spent 30+ minutes of my time on August 12, 2023 completing a survey emailed to me by product report card. After completing the survey I was given a message stating I did not qualify for the survey.Business response
08/15/2023
Hello,
We have been in touch with the complainant and have resolved the issue.
Sincerely,
The Product Report Card Support TeamCustomer response
08/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
39 total complaints in the last 3 years.
8 complaints closed in the last 12 months.