ComplaintsforProduct ReportCard.Com, LLC

• Initial Complaint

  06/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I completed a food/drink beverage for ****. I completed the survey and then told I was not qualified. I answered all of the questions and completed the survey. I spent twenty minutes on it. This company is engaging in scummy practices and needs to be investigated. My email associated with this company is ***********************

  Business response

  06/26/2023

  Hello,

  We have been in touch with the complainant and resolved the issue.

  Sincerely,
  The Product Report Card Support Team
  

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My problems started with this company on 02/05/2023 They offer fees for taking their surveys, but once I finish a good paying survey. They set their system to reject it after I spents hours doing it. This company is getting smarter by offering more on their survey so people will agree to complete it and when they are done, they don't get paid and PRODUCT REPORTCARD benefit from this survey. The lady that answer the help phone number might be the owner of this company. She acted like nothing is going on wrong at this company. I feel like this is a major scam of 2023 and it's wrong for Product Reportcard to keed missleading people and wasting hard working people time and money. I know they have ripped me off of many dollars at this time. I know this company will be shut down in the future once the world figure out what they are doing !

  Business response

  05/22/2023

  Hello,

  We have been in touch with the member and have resolved the issue.

  Sincerely,
  The Product Report Card Support Team
  

  Customer response

  05/22/2023

   
  Complaint: 20025127
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On February 1st 2023 my credit card with card.com expired and I called to get a new one but never received it. It's been over 1 month and I have left them emails and they don't have a direct person I can call. I am disabled with 2 kids and I had $ ***** in my account and really need that money. My account number is ********** and I had it for 2 years. I'm desperate and don't know what to do. I can be emailed at ********************* or contacted at **************. Hopefully you can have better luck than me. Thank you Sincerely *********************************

  Business response

  03/15/2023

  Hello,

  This complaint was filed with the wrong company.  We are ProductReportCard.com, not Card.com.

  Sincerely,
  The Product Report Card Support Team
  

• Initial Complaint

  02/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I put in my claim for $50 Amazon rewards at the end of Oct 2022 and was supposed to be rewarded the amount on Nov 15 2022. I tried emailing the company a number of times and never received a response. Today when I tried to log in to my account again, it says that my account doesn't exist at all and won't send me a new password to try and re sey it. my passwos is: styxxx12 but doesn't work. I have not got my $50 and have also lost the balance of my reward points.

  Business response

  02/28/2023

  Hello,

  We have been in touch with ********************, who was confusing us with another survey panel.  The issue has been resolved.

  Sincerely,
  The Product Report Card Support Team
  

  Customer response

  02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed a ***** movie entertainment survey on the product report card website. I was not properly compensated. I spent 3 hours on this survey and completed it. I was not paid.

  Business response

  02/28/2023

  Hello,
  
  ******************** received her credit and submitted a payment request shortly before posting this complaint.  We ask members to allow three business days for payment requests to be processed. Her payment was issued yesterday.  
  
  Sincerely,
  The Product Report Card Support Team

• Initial Complaint

  01/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I signed the w9 form, and emailed it to **** who works at product report card. It is to get my ***** code for the sweepstakes I won. Have not got the code, and no response from ****!

  Business response

  01/13/2023

  Hello ****************,
  
  Thank you for inquiry.  Your W9 has been received by our accounting team and your prize information was sent to you today via email.
  
  Sincerely,
  The Product Report Card Team

  Customer response

  01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/10/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  They are wanting my info on a w-9 so they can give me the ***** amazon code I won in a sweepstakes through them. I don't think its necessary.A W-9 form is not required for all business transactions. For example, if you go into a store and spend money, you dont need to get a W-9 for payments in store to ensure they are paying their taxes. In general, W-9s are required only for business-to-business relationships where more than $600 is paid in the calendar year.Congratulations *********************,You have been selected as a winner of ProductReportCard's Monthly Sweepstakes 11/24/2022.Click Here to Claim Your Prize!Thanks for participating,ProductReportCard Sweepstakes Winner ********************* Monthly Sweepstakes 11/24/2022 Entry Date: 12/19/2022 4:50:14 PM Prize: $1000 ProductReportCard *********************************************************************** **********

  Business response

  01/11/2023

  Hello ****************,
  
  A W9 form is required whenever someone receives income of $600 or more of "prizes and awards" as shown here at the *** website:
  
  ***************************************************
  
  We'd love to issue your prize money, but we will need a W2 form so that we will be able to send you a ****-MISC form next year.  If you do not feel comfortable providing us with a W2, we will not be able to issue your prize money.
  
  Sincerely,
  The Product Report Card Support Team

  Customer response

  01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am owed two pmts. from PRC totaling *****. 1st from a beverage diary that was fully completed on 10/12/22 for $15. The 2nd from the last follow up survey re: in home razor test on 11/16/22 for ****. 1st 2 of 3 razor study survey/follow *** were immediately pd upon submitting the surveys, but the final one wasn't. It was a follow up that requires no review from the provider, and the form letter I received when I inquired about it to PRC was the generic form letter they send me in between other excuses when not posting my rewards when I have to inquire about them. All invite emails for both the diary and in home test show pmts will be made upon completion of the final survey but they weren't, and numerous emails to PRC get replied to with runaround excuses ranging from generic non-applicable form letters, to emails saying we HOPE to post the reward anywhere from 3-5 weeks but it may take up to 6 months. Last time this happened it took me almost 6 months to be pd and I was only pd after filing a BBB complaint. Contacting the survey/product providers directly I was told the studies are closed and I should to contact PRC because they can't do anything. 2 years of headaches from constantly having to follow up trying to get rewards I am owed on PRC every time I complete an in home test or diary. This occurs on no other panel I am a member of but PRC. I am tired of having to monitor and chase down payments for months, receiving standard form letters with wildly different payment time frames about the same study, etc,. It's exhausting, and the email replies are inconsistent and I save every invite and correspondence back from PRC.

  Business response

  12/02/2022

  Hello,
  
  Thank you for your message.  Rewards for both projects have now been issued.
  
  Please note that most projects/surveys issue rewards upon completion of the survey. However, projects like the diaries require that responses be reviewed and approved by our clients before they will pay for such responses, which is why there can be a delay in issuing the reward.  
  
  We apologize for any confusion, frustration or inconvenience.
  
  Sincerely,
  The Product Report Card Support Team

  Customer response

  12/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I completed a 6 part survey for baby wipes on 7/20/2022. Two separate times I had to purchase the wipes they wanted me to try. Once you completed the 6 parts to this baby wipe survey you would be rewarded *****. Not once at all did it say it would take 3-6 weeks to get your money. At the end of the 6 part it said once you completed the survey for the 6th part you would receive your money. I contacted support and then that is when I was informed. But no where at all did it ever say that.

  Business response

  07/28/2022

  Hello,

  We have reached out to **************** and resolved the issue.

  Sincerely,
  The Product Report Card Team
  

• Initial Complaint

  07/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a member of this panel for several years. The only reason I remained as a member is to receive invitations to test products and to participate in hour-long interviews with significant payouts hosted by a specific client of theirs. Unfortunately, you need to take their surveys to qualify for that and need to take regular surveys to reach payout threshold.Their regular surveys (not those you qualify for a study) usually end around 70% with disqualification. A phenomenon that only happens in this panel. When you contact them, they always give you a hard time to credit you half a buck for the 30 mins you spent for nothing while they do nothing to improve. They claim it is client's fault which is not totally true, because same surveys at other panels work just fine. I recall one time, I had to talk to various people including member of IT via phone for a half buck survey that did not credit for some reason! They just can't believe such thing can happen, like their panel is immune to faulty or badly designed surveys.They also have no clue when surveys ask you to take pictures for additional incentive that do not credit immediately. This has happened twice already. I am due for another $10 bonus pay from a recent survey, which I am sure they have no idea about it, again.A few weeks back, I submitted a ticket about again, an under a dollar survey that did not pay. They blamed on me the fact that I did not know what the survey number was, even though it was one that started after a failed attempt of the original and did not display a survey number as always. From that you can tell how low tech they are.This is a panel affiliated with **********, a company that was hit with a data breach about 2 years ago, exposing most of their panelists data, including mine. That same year I had my ID stolen as well as **** dollars that took me forever to recover.On top of that their only support contact is full of attitude.

  Business response

  07/28/2022

  Hello,
  
  We have issued all outstanding rewards to ****************** and closed his account.  This matter has been closed.
  
  Sincerely,
  The Product Report Card Team

  Customer response

  07/28/2022

   
  Complaint: 17617008
  
  I am rejecting this response because:

  As you see, they have not addressed all items I filed through this complaint. 
  

  I never asked to terminate my account. The did because I exposed their flaws. And by the way, the account is active but just not receiving survey invitations. Typical of panels to avoid looking bad by losing members.
  

  The panel has taken no responsibility in addressing issues with their surveys even when examples were provided. They have been always in refusal to accept issues with the surveys and have always blame it on the clients who they fear losing if they raise such concerns and because unlike me, many other panelists dont bother reporting. I strongly believe that the problems have to do with their own screening mechanism which they refuse it exists.
  

  They are refusing me the right to participate in in-Home test studies as well as interviews with **********, a client of theirs who I have an excellent relationship with and the sole reason I became a ProductReportCard member.
  

  Other potential panelists need to be aware of this panel's practices to make an informed decision. 
  The panel is also affiliated with ******************* which has been impacted by a major data breach, revealed about 2 years ago, from a data leak in 2017. The panel is getting many bad reviews which you can verify online.
  
  Sincerely,
  

  
  *******************************

  Business response

  08/04/2022

  Hello,
  
  Per the Product Report Card terms and conditions, Product Report Card reserves the right to terminate a member at any time, with or without cause. We have decided to terminate ******************' account for a number of reasons.  He has received payment for surveys where he reported issues plus his outstanding reward balance.
  
  Sincerely,
  The Product Report Card Team

  Customer response

  08/11/2022

   
  Complaint: 17617008
  
  I am rejecting this response because:

  Businesses who choose to terminate people who expose them for their shady practices, unwillingness to make things right and keeping their full names hidden potentially out of fear and shame unfortunately, are still allowed to operate in *******, a first world country.
  This company, a ********** affiliate responsible for major security breach, is choosing to silence anyone who gets on their way. All they care about is keeping their clients happy at all costs while treating panelists as nuisance that unfortunately, they have to deal with to make money.
  Of course, BBB for once again, will look the other way and close another case without further investigation, like investigation has anything to do with not being an "enforcing agency".

  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩