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Business Profile

Apps

Ibotta, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 662 total complaints in the last 3 years.
  • 172 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    unable to withdraw and deactivate my account without any reasons

    Business Response

    Date: 06/19/2022

    Hello and thank you for reaching out. We took a look into this case and see that based on our previous communications and a review of the savers account history and behavior, we are firm in our decision to maintain the deactivation of this account. We apologize for any frustration or inconvenience. Thanks again and have a great day!

  • Initial Complaint

    Date:06/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I make several transactions with Ibotta, a rebate app based in ******** which offers cash back programs for buying goods and services, I am an avid collector of liquor and whiskeys especially so i use their service as an aid to what i enjoy doing, they made an unfair and unjust decision to block and disable my account when i tried to cash out my funds onto a gift card saying my buying habits were unusual and that i was buying for others which i most certainly wasn't. For the app you have to submit receipts for each item(s) you are collecting offers for, i have done not only that but sent their team photo evidence of my expansive collection of wine and spirits. my hopes is i one day will be able to get back my account and all the funds i had that i was trying to collect back on

    Business Response

    Date: 06/20/2022

    Hello. Thank you for your concern regarding your account. Upon review of the Saver's account, the Saver is submitting receipts that do not display normal shopping behavior. It appears that the receipts show multiple transactions per day at the same retailer. We consider this irregular shopping behavior and have reason to believe that these purchases were not made by the saver, but by other people. Per Ibotta's Terms of Use, Section ****, Savers may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that saver. We apologize for the inconvenience and appreciate the Saver's cooperation and understanding.

  • Initial Complaint

    Date:06/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Madam/ Sir, I purchased ************************ through Ibotta's mobile app on June 4, 2022, for a total cost of $16.10. According to Ibotta's offer, I would have received $65 in cash back. However, Ibotta subsequently informed me via email that I had canceled the order. In fact, my order with ************************ was charged and successfully delivered. But Ibotta still forced the cancellation of my cashback. When I contacted Ibotta, I provided my order email and a confirmation email from Ibotta, along with photos of the delivery. But Ibotta didn't help me to solve the problem. Would you help me work to Ibotta to get my cashback? Thank you.

    Business Response

    Date: 06/20/2022

    Hello. Thank you for the concern regarding your online order. Upon reviewing the pending ticket, the Ibotta Team is awaiting a response from third parties regarding a ******************** order that was reported as canceled. An order can be reported as canceled if the Saver adds unauthorized coupons or promotional codes during checkout or if the subscription is canceled. Either way, our Care Team has reached out to the appropriate parties and although we cannot provide a specific timeline when we hear back, we can guarantee that we will hear back. We appreciate the Saver's patience and understanding. Thank you.

  • Initial Complaint

    Date:06/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put info and they deactivated account for some unknown reason I think it was fraud

    Business Response

    Date: 06/20/2022

    Hello and thank you for reaching out. We took a look into this case and see that based on our previous review of the saver's account history and behavior, Ibotta's Terms of Service were violated. We are firm in our decision to maintain the deactivation of this account. We apologize for any frustration or inconvenience. Thanks again and have a great day!

    Customer Answer

    Date: 06/20/2022

     
    Complaint: 17432829

    I am rejecting this response because:

    Sincerely,

    ******************************* I will never use this app again its a scam

  • Initial Complaint

    Date:06/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed two shopping tasks from Ibotta on May. The one is shopping with hellofresh and another one is shopping with Blue apron. I had paid the money and completed these two tasks. Everything is normal until I want to cash out my rebate. The Ibotta just disabled my withdrawal function. I submitted the case and provided the screenshots of my orders. However, Ibotta just deactivated my account without any explanation. I completed the tasks. I paid the money. The merchant issued you rebate. And Ibotta confiscated my rebate. I just want to ask Iboota. Are you making money from your customers? Is this the way you treat your customer?? Please reactivate my account and return my $125 rebate. My email is ******************** and this is also my account on Ibotta.

    Business Response

    Date: 06/15/2022

    Hello and thank you for reaching out. We took a look into this case and see that based on our previous communications and a review of the savers account history and behavior, we are firm in our decision to maintain the deactivation of this account. We apologize for any frustration or inconvenience. Thanks again and have a great day!

    Customer Answer

    Date: 06/15/2022

     
    Complaint: 17426977

    I am rejecting this response because:I did complete the shopping task, right? I didn't think I violate any terms of you. Could you please investigate again

    Sincerely,

    ***************

  • Initial Complaint

    Date:06/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They deactivated my account out of nowhere and accused me of having more than one account which is not true. After reading some of the other complaints I thought it was because my husband has an account too and they thought we were the same person. But his account was not deactivated. So I would like an explanation and have my account and my money back. I still have $65 cash back pending. Seems like they're just trying to avoid paying their users.

    Business Response

    Date: 06/15/2022

    Hello and thank you for reaching out. We took a look into this case and see that based on our previous communications and a review of the savers account history and behavior, we are firm in our decision to maintain the deactivation of this account. We apologize for any frustration or inconvenience. Thanks again and have a great day!

    Customer Answer

    Date: 06/15/2022

     
    Complaint: 17422413

    I am rejecting this response because: Ibotta keeps saying that they reviewed it and decided to not reactivate my account for me but can't show any evidences that I have more than one account. Like I said I know for sure this is my one and only account with ibotta I would like to see what is this other account they're accused me of having. I've been using other cash back apps for years and never had any problems. I know the rules and would never to anything to violate it. This is completely unfair and the fact that I'm not getting an explanation is just making it worse. I'm gonna post about this in various platforms to warn people to stay away from this business.

    Sincerely,

    Ziqian Jia

  • Initial Complaint

    Date:06/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On june 10th of 2022, i used the ibotta app to claim their offer of 100% cashback for a 1st time food order from grubhub. This offer was only available for first time users of grubhub. I created an account on grubhub and placed an order for ************** This order never showed up as being claimed on the ibotta app and ibotta customer states that they see no transaction taking place. I responded with the screenshots I uploaded to this complaint and they still deny it occured.

    Business Response

    Date: 06/15/2022

    Hello. Thank you for bringing this to our attention. The Saver wrote the Care Team on June 10th regarding a Grubhub purchase that was dropped from the app. The Saver was received cash back for the purchase on June 13th. We appreciate the Saver's cooperation and understanding. Thank you.

    Customer Answer

    Date: 06/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got locked out of my Ibotta account on June 7, 2022. AFTER having my account created for quite some time, I just decided to begin to use it. When I logged into the app a notification popped up and stated log out and log back in for Security reasons, so I tried to do just that. As Im trying to log back in I get an error message saying sorry, there was a problem getting your information. Please try again later. I kept trying over and over again, and unsuccessful. I then contacted them thru email and there response was straight forward. Thank you for your email, at this time, each ibotta saver may only have one account and any subsequent accounts will be permanently deactivated in the earnings will be forfeited, as they violate Ibottas terms and condition of use. This includes any new accounts created after the original account is suspended. Due to this we are unable to reactivate your account. My biggest concern is why was I locked out without any warning when I accumulated almost $100 and not when I FIRST downloaded and signed in, under the duplicate account Im wrongfully accused of. I would like to see my accounts Im accused of having as well.

    Business Response

    Date: 06/15/2022

    Hello. Thank you for notifying us of the concern. In the span of the Savers relationship with Ibotta, this Saver has opened 10 accounts with the same information. This is in direct violation of Ibotta's Terms of Use, articles ****, **** and 15. A single Saver may have one earning account and may not create additional accounts for any reason including to obtain cash back for a referral. The Saver has attempted to earn cash back by referring themself and creating multiple accounts. Unfortunately, we are firm in deactivating all of the Saver's accounts. Any earnings on any of the saver's accounts are forfeit with the deactivation. We appreciate the Saver's cooperation and understanding. Thank you.

    Customer Answer

    Date: 06/15/2022

     
    Complaint: 17415165

    I am rejecting this response, I need verification of ALL 10 accounts with the SAME INFORMATION given to create the account. I have created, as well as me trying to refer myself. Same information given would be same email address, name and phone number! You can only make an account using ONE email. This is not me and more actions will be taking against ibotta! For wrongful termination for use of account and earrings. My account should have been forfeited the SECOND time, not 11th.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there,I really hope someone could help me. Ibotta deactivated my account for no specific reason. I have tried to contact their customer service many times to get an explanation for this but every time I just got the same and simple response saying "While reviewing your account we verified at least one of your referrals used the same account or purchase information."But, it's impossible because I only have ONE account and NEVER share my purchase information and account information with others. I tried multiple times to ask them for relevant evidence, e.g. who used which account or which purchase information or some historical data. But they ignored my request and told me they would stop the communication. I still have totaling about $150 in my ibotta account. I tried posting on ******** to seek help from others. Some people told me that ibotta is doing this because ibotta just doesn't want to pay my rebates. So I highly suspect that's the real reason.In summary, I never violate their rules, but they deactivated my account permanently and didn't provide me with specific reason and evidence; so, I want my account and my money back.Can you please help me?Thanks!Best Regards,Ni ***

    Business Response

    Date: 06/15/2022

    Hello and thank you for reaching out. We took a look into this case and see that based on our previous communications and a review of the savers account history and behavior, we are firm in our decision to maintain the deactivation of this account. We apologize for any frustration or inconvenience. Thanks again and have a great day!

    Customer Answer

    Date: 06/15/2022

     
    Complaint: 17412870

    I am rejecting this response because:

    I need them to provide me with clear reasons and EVIDENCE to explain why they judged that I had violated the rules and closed my account.

    Sincerely,

    Ni ***

  • Initial Complaint

    Date:06/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an Ibotta account for the first time about 2 weeks ago. Since day one of me having the account it has been locked. I've contacted Ibotta support, opened 5-6 tickets, and I get the same canned answers that do not solve anything. As of now, every claim made by Ibotta is an outright lie. They will also **** your support tickets as solved wheel they're anything but.

    Business Response

    Date: 06/15/2022

    Hello. Thank you for notifying us of the concern. Our automated system flagged the Savers account for review based on one of the following reasons: *********** shopping behavior, or account audits. We have completed the review and have restored full access to the Savers account. The Saver's account was reactivated with full access on June 07, 2022. We apologize for the inconvenience and appreciate the Saver's patience and understanding. Thank you.

    Customer Answer

    Date: 06/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Ibotta, Inc. is NOT a BBB Accredited Business.

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