ComplaintsforIbotta, Inc.
Apps
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I redeemed 15 items yesterday so I could get the $5 dollar bonus, and you decided to decline my cash back for security reasons. I bought all those items in store only because of the Ibotta cash back.Business response
07/19/2024
Hello. Thank you for notifying us of the concern. Our Care team reviewed the Savers account and confirmed that the receipt was submitted outside Ibotta's submission guidelines. To ensure this Saver has a positive experience, we have applied courtesy cash back for their purchase on 7/19/24. We appreciate the Saver's patience and understanding. Thank you.Initial Complaint
07/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am extremely disappointed with Ibotta. The company has been completely unresponsive, making every contact nearly impossible and intentionally ignoring my plea. Even worse, They have frequently failed to credit the correct amount for cash back offers. Ive missed out on several deals because of these issues. **************** has been unhelpful and slow to respond. Overall, a very frustrating experience. I would not recommend Ibotta to anyone looking for reliable cash back rewards.Business response
07/16/2024
Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for LIFEWTR and Hillshire Farm Smoked Sausage or Kielbasa offers. A member of the Care team has applied cash back to the Saver's account for the offers on 07/16/24. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an ibotta account and all of a sudden, received an email saying my account was deactivated due to misuse of the terms and conditions. I contacted customer support to find out what I did (because i have only ever used it properly) to confirm it wasnt an error. I had a reward balance for using the site and now it was gone due to the account being closed. The only emails I received in response said the account was deactivated due to violating the terms. I specifically asked for the reason as it appears my account was deactivated so they dont have to give me my rewards. It seems like they are making money for people to use the site, and then deleting there account prior to using the reward.Business response
07/15/2024
Hello. Thank you for bringing this to our attention. The Saver wrote to our Account Review team as they could not access their account. After review, we determined that *****'s account was deactivated in error. On 07/15/2024, we restored full access to the Saver's account and earnings. We apologize for any inconvenience and appreciate the Saver's patience and understanding. Thank youInitial Complaint
07/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Hello I'm having an issue with a missing credit that didn't apply to my account, can you please help solve this issue?I had an offer added to my account for $7 back on the Purchase of 1 (18 PK, 24 PK, OR 30 PK) Of Michelob Ultra From "any in store/ or online retailer where the product is available"The offer was added to my account as needed to get the credit.I went to Price Chopper on Wed 7/10/24 however when I go to redeem the store receipt from Price Chopper this offer doesn't show up in the list of offers to claim from Price Chopper and won't let me redeem to get the $7.00 back. This goes againt the offer text of "any in store/ or online retailer where the product is available" that is clearly in the offer details. *** CODE FOR THE 18PK was 0-18200-96721-4. When I texted the *** Code in the store it said it was a match for the offer. I have attached in this email the following below.a Copy of the Michelob Ultra offer for $7, which also shows the check **** that it was added to my account before the purchase took place.a copy of the store receipt from 7/10/24 an image of the *** from the Michelob Ultra 18 pk that I did purchase.Along with that I did attach 3 screen caps showing how this offer won't come up when I try to redeem in the app through Price Chopper. (These read check you list)Is it possible to please manually adjust and add this $7.00 to my account as the only reason I did make this purchase was for the $7.00 credit to go to my Ibotta account and now it won't work. i DID Contact Ibotta through the customer care support but never heard back with any help to give me the $7.00 credit Please if you can help me outBusiness response
07/13/2024
Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for Michelob ULTRA Beer offer. A member of the Care team has applied cash back to the Saver's account for the offer on 07/12/2024. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.Customer response
07/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
thanks so much for helping me with this issue
Sincerely,
***************************Initial Complaint
07/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They deactivated my account for no apparent reason and prior to that withheld my earnings for over a week. I submitted my receipt which earned me cash back, which I can't remember the exact amount at this time but they know, and when it didn't allow me to withdraw i contacted customer care and they said it would be available in a few days but a few days later it still did not work. I decided to wait a few more days to see if it would work but it did not. So I contact them again saying it still was not working and they respond saying my account was deactivated for breaking their rules but I've read the rules and I have not broke ANY RULES. I was participating in the app as per their rules and they just decided they don't want to pay me.Business response
07/11/2024
Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 07/09/2024 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.Initial Complaint
07/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for the app and started using and submitting my receipts. A few weeks and I try to withdrawal my money from the app and I get hit with counterfeit receipt. This app is soooo shadyBusiness response
07/10/2024
Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 06/20/2024 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.Initial Complaint
07/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Last month my kids were using my phone to play games and they accidentally purchased a subscription for Coinbase one which costs $299.99 . First they charged me , they refunded it back to my account and then support stated that theyll try to charge my account within 7 days and I told then not to as I rarely even use Coinbase and it was a genuine mistake that my children made. Today I check my account and I see that on July 5. 2024 I was charged $299.99 for the Coinbase one. It shows completed which was two whole days ago. Support says they are unable to refund me because theyre in the process of updating the refund policy however Ive been dealing with this for almost 2 months now before they ever thought about changing it. They are refusing to refund my money. At this point I just want a refund to get my money back and an account closure . My kids and I are on the verge of being homeless as its rent time and I dont have all my money for this months rent. Please help me get my money back from ********. When I told them Id file a dispute with the BBB, they began to keep logging me out of my account and kept ending the chat and giving me new agents who also ended the chat as well and is why Im hereBusiness response
07/10/2024
We appreciate you notifying us about this matter. Regrettably, we are unable to provide assistance to the Saver regarding this issue. After examining the details, it seems that their issue is connected to another company. We recommend that the Saver reach out to ******** for additional support. Your understanding and patience are valued. Thank you.Customer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I never filed a dispute against ibotta regarding this matter . This was an error on the other end my apologies
Sincerely,
Diamond ********Initial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I did 2 cash back offers separate stores. I was allowed 5 items in the first store..they paid for 2. The receipt clearly states all 5. The second receipt was for a buy one get one. Item matched description and matched when scanned. When receipt was submitted it said no match and its still pending. My issue is they do this all the time and the customer service for help is horrible. There are numerous complaints online about this from others. Attatched are the 2 receipts. 5 cottage cheese on one receipt and tyson *** fried chicken on the other.Business response
07/10/2024
Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for ***** Frozen Chicken Products and ************ Cottage Doubles offers. A member of the Care team has applied cash back to the Saver's account for the offer on 07/03/2024. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.Customer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *****************I had reached out NUMEROUS times though your app for help. It didn't get me anywhere.
Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 6:30/24 I purchased *********************** Not Hot dog-plant based product. Ibotta offered $2.00 cash back for each pack, up to 3 packs. At ShopRite, I scanned each pack on the Ibotta App and both packs were approved, with a dot, and a green check ***** so I purchased the product. If it wasnt approved it wouldve been a dot with a red x.After Ibotta denied the ********************* purchase, I sent them pictures of the product, and a picture of my receipt to Ibotta Support, Ibotta Care, and the Ibotta help center.I just want the $4.00 that is rightfully mine. I earned it by purchasing the ********************* not hot dog product, and when checking on the Ibotta App at ShopRite, prior to purchase, it was accepted as an eligible offer. ThanksBusiness response
07/03/2024
Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for ********************* Plant-Based Hot dogs offer. A member of the Care team has applied cash back to the Saver's account for the offer/bonus on 07/01/2024. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.Customer response
07/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
06/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I travel extensively for work and I use Ibotta to make my reservation at IHG properties. Within days of checking into the hotel Ibotta will zero out my pending cash back saying that the reservation was reported as cancelled. I will provide the required documentation that Ibotta says they need from me in order to confirm that the reservation has not been canceled, and they simply mark the ticket as solved and close it out. I am currently owed over $1,000 in cash back for reservation I made through Ibotta over the last 12 months that they claim IHG reported to them as cancelled, and that I have provided proof that they were not canceled and yet Ibotta wont give the cash back earned. IHG has provided various documentation showing that the reservations were not reported as canceled and have stated that this is often an issue as a way to keep from honoring the stated cash back reward with Ibotta once a guest earns so much cash back. I have hundreds of emails between myself and Ibotta trying to resolve this issue with Ibotta simply marking the issue as resolved and closing it out, without actually resolving it. At this point I am ready to seek class action legal counsel as this is deceptive marketing among other things on Ibotta part.Business response
07/02/2024
Hello. Thank you for notifying us of the concern. The Saver contacted the Care team regarding their canceled IHG Hotels & Resorts orders. We apologize for any inconvenience, confusion, or delay they may have experienced. In further investigation, we sent the canceled orders to our IHG Hotels & Resorts partner for review, but it can take up to 30 days to hear back. We apologize for the inconvenience and appreciate the Saver's patience and understanding. We have passed this on to the appropriate team for further review. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
692 total complaints in the last 3 years.
239 complaints closed in the last 12 months.