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Ibotta, Inc.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/10/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Im writing because i cant withdrawn the fund that Ive accumulated over time for legal purchases. This has happened before and I have no idea why? My dad has an account and I have one also . So I suspect thats what going on and Im fed up . Stop blocking my account because I have done nothing wrongBusiness response
01/11/2025
Hello. Thank you for notifying us of the concern. Unfortunately, we could not locate a Care ticket from the Saver. Savers are encouraged to contact the Care team at ******************************* where we are always happy to answer any questions or concerns. We appreciate the Saver's patience and understanding. Thank you.Initial Complaint
01/08/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 1/7/25 I purchased a gift card through IBOTTA. I was only going to purchase one for $20; however, during check out I was provided with the option to apply my credited balance. I was under the impression you needed to have a minimum balance before asking for redemption however the app specifically offered this option and verified the balance I had ($14.50). Because of the credit application , I increased the gift card balance to $50 and proceeded through check out cautiously and at the very end was asked to verify transaction details (applying $14.50 from my account balance and only paying the remainder of $35.50). At no point did this breakdown change. Later when looking at my bank account I noticed that IBOTTA charged me the full $50. The response was insulting, reminding me that gift cards have money so all is well. I voiced my concern about their false leading information and asked for further remediation. Their response was a canned message thanking me for my feedback...Business response
01/09/2025
Hello. Thank you for notifying us of the concern. The ***** reached out to the Care team regarding an issue with their gift card purchase. A member of the Care team has initiated a refund for the gift card and they should see this reflected in their account in 5-10 business days. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.Customer response
01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
01/07/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have an ibotta account which was activated on November 1, 2024. I was able to use it till today, January 7 2025. When I tried to withdraw my funds it would not let me. I contacted them and was replied with a message saying my account was deactivated because I broke the terms and conditions. I asked them them I did not, they replied that I didn't disburse my funds properly and or committed fraud. I am not the only one this has happened to. There are more people whom ibotta has done this to. I ask ibotta to give me what is due. Which is $22.87. They try to put the blame on consumers, when they are the ones committing the thefts and fraud. Once a balance reaches $20 over the deactivated consumer accounts. I have all the emails from the time my account was activated to today when I asked for an explanation. Which is they have the right to deactivate accounts at their sole discretion. This is their way of the law.Business response
01/08/2025
Hello. Thank you for bringing this to our attention. The Saver wrote to our Account Review team on 01/07/2025 as they could not access their account. After review, we determined that Saver's account was deactivated in error. On 01/08/2025, we restored full access to the *****'s account and earnings. We apologize for any inconvenience and appreciate the Saver's patience and understanding. Thank you.Customer response
01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
01/02/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I used the Ibotta app on several purchases where I was supposed to get 8-10% cash on my purchases. They are trying to say that I wasnt logged into their app when I made the purchases so they arent going to pay me. But I was and I sent them several screenshots of the proof. After doing so I never heard back from them nor did I ever receive my cash back.Business response
01/03/2025
Hello. Thank you for bringing this to our attention. The Saver contacted the Care team on 12/31/2024 to inquire about missing offer cash back for an online order. Unfortunately, the Saver did not provide all of the requested information. However, on 1/03/2025, cash back was applied to their earnings for their **** order as a courtesy and they should now see this cash back reflected in their account. We appreciate the Saver's patience and understanding. Thank you.Initial Complaint
12/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been using Ibotta for a while now. I read their term and conditions, Ive read their rules and would always try to follow them. I have been talking so good about Ibotta with everyone I know. Its a great app to save money. I am unemployed rn and use Ibotta to save money on shopping trips and get great deals. The day before my deactivation email, I couldnt cash out so I email them and the respond that it just an automatic thing. They audit my account, saw nothing wrong , and restore full access. Then the next day I was deactivated . I had $97 in my account. I should have cash out the night before but I didnt think I did anything wrong to warrant me to take the money out immediately. I only have one account, I pay for all my stuff, never use another person receipt, make sure my receipt is clear and readable. I took a break cause of a holiday and went back to finish my big bonus since I only need 18 more offer to go. Never done return or resubmit a receipt. Even doing everything right, I still got deactivated. They have yet to tell me what rules I break. Just ***** so bad. Just be careful with them guys. They will deactivate your account for no reasonBusiness response
12/28/2024
Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 12/27/2024 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.Initial Complaint
12/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Activated an eligible rebate that should have given me $12. It did not go through and their customer services denies helping and claims the product I purchased I was not correct - despite a receipt that says otherwise.Business response
12/24/2024
Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for LEGO Star Wars Building Set offer. A member of the Care team has applied cash back to the *****'s account for the offer/bonus on 12/24/24. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.Initial Complaint
12/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I submitted a receipt for the purchase of five (5) Happy Ready-to-Drink Lattes. As per the promotion, I was supposed to receive $2 cashback for each item, amounting to a total of $10. However, I was only credited $2 for one item instead of the full amount for all five ******** receipt clearly shows that I purchased five qualifying products, yet this issue persists despite following all requirements. This is not the first time I have encountered discrepancies with my rebates. I have repeatedly had to escalate similar issues in the past, which makes this experience even more frustrating.What is most concerning is the lack of timely response and resolution from your team. It feels disrespectful and dishonest to consistently miss rebates that were rightfully earned. I should not have to fight for the cashback that your app promises, nor should I be met with silence when I try to address these problems.I kindly request that you review my account and receipt again, and reimburse me for the missing $8 as soon as possible. Additionally, I urge you to improve your system and customer service processes to avoid such issues in the future.Business response
01/08/2025
Hello. Thank you for notifying us of the concern. The ***** reached out to the Care team regarding missing cash back for *************************** offer. A member of the Care team has applied cash back to the *****'s account for the offer/bonus on 12/24/2024. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.Customer response
01/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
12/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Ibotta refused to transfer my money to my account and when I requested help they informed me I requested my account be deactivated . I did not at any time request this. Ive seen numerous posts of this practice by Ibotta and it seems their method of operation is to defraud their customers.Business response
12/24/2024
Thank you for brining this to our attention. The saver wrote into us on 12/14/2024 to inform us that they were unable to access their account. After we investigated this matter, we found that the save chose to delete their previous account and has since made an additional account.
Having multiple accounts is a violation of our Terms of Use. Ibotta is not able to merge or transfer funds from one account to another. All users are allowed only one active account.
We genuinely appreciate the Saver's patience and understanding. Thank you.Initial Complaint
12/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
******** Ibotta reference ID Ordered from best buy used the link from Ibotta. Sent them the confirmation of all items even the shopping ID to verify that I went through their site. Contacted them immediately after purchase to confirm that my cash back was not in a 'pending' status. This took 10 back and forth emails just for them to say that I don't qualify because something may have interfered with the site. Don't use Ibotta, it's a scam. They go through great lengths to not give you cash back.Business response
12/24/2024
Hello. Thank you for bringing this to our attention. The Saver contacted the Care team on 12/02/2024 to inquire about missing offer cash back for an online order. An investigation revealed that the *****'s purchase did not meet the requirements of the offer details. To check eligibility, Savers can tap the offer image before opening a retailer's website or app, then tap on the teal "Shop" icon. On 12/23/2024, cash back was applied to their earnings for their *********** order as a courtesy and they should now see this cash back reflected in their account. We appreciate the Saver's patience and understanding. Thank youInitial Complaint
12/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 12/2/24 I made a purchase online at Best Buy through the ibotta app. I clicked the appropriate links and purchased two items totaling $753.11. Ibotta advertised 8% cash back for TV's and 10% cash back for Legos on the Best Buy online rebates. Before taxes the TV was $699.99 and the Lego set was $10.49. This made the cash back rebates $56 and $1.05, for a total of $57.05 cash back. When the transaction didn't show up I contacted ibotta. I was told to wait before submitting a ticket. After the wait it still didn't show up, I created a ticket for missing cash back. Ibotta requested several items from me, including the order receipt and email confirmation with time stamp. I supplied everything that was requested. I was told from ibotta it was not eligible for cash back; however, no exact reason was given. I requested multiple times as to what caused it to not be eligible. I'm still being provided with general ideas as to why but no exact reason. This is not acceptable. I read the fine print and handled the transaction accordingly. There is no reason this cash back should not be paid.Business response
12/20/2024
Hello. Thank you for bringing this to our attention. The Saver contacted the Care team on 12/12/24 to inquire about missing offer cash back for an online order. An investigation revealed that the *****'s purchase did not meet the requirements of the offer details. To check eligibility, Savers can tap the offer image before opening a retailer's website or app, then tap on the teal "Shop" icon. On 12/20/24, cash back was applied to their earnings for their *********** order as a courtesy and they should now see this cash back reflected in their account. We appreciate the Saver's patience and understanding. Thank you.Customer response
12/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
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Customer Complaints Summary
672 total complaints in the last 3 years.
186 complaints closed in the last 12 months.
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