Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had over $61 dollars in my account for cash rewards and contacted customer support because i had issues withdrawing my funds. And was told that I NEED TO change my email address. I tried to change my email address and wasnt able to. I contact customer support again and afew days later I received an email that my account was permanently deactivated for no specific reason! I followed the guidelines and didnt use any other accounts. They disabled/deactivated my account without even hearing me out nor giving me an option to dispute thier reason for permanently deactivating my account! I had over $61 in rewards that I EARNED fairly and they owe me over $61. That is just so unfair to take away someones Money that they earned in Ibotta cash rewards and permanently deactivate my Ibotta for no valid reason!

  Business Response

  Date: 03/25/2025

  Hello. Thank you for notifying us of the concern. Unfortunately, we could not locate a Care ticket from the Saver. Savers are encouraged to contact the Care team at ******************************* where we are always happy to answer any questions or concerns. We appreciate the Saver's patience and understanding. Thank you.

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23105129
  
  I am rejecting this response because: There was no resolution nor refund and still owe me $61. They say they have no saver information is because they deactivated my account permanently. My email associated with Ibotta is ************************** that was unfairly deactivated for NO VALID specific reason as to why they closed my account with giving me the Ibotta cash rewards that I earned. 
  
  Sincerely,
  
  *** *

  Business Response

  Date: 03/28/2025

  Hello. Thank you for notifying us of the concern. On 3/12/25, the Saver contacted our Care team because they were unable to withdraw their earnings. After carefully reviewing the Saver's account, we found that the email domain the Saver is using is not supported by our system. The Saver has been advised to create a new account with a different email domain and reach back to us once this is completed. We apologize for the inconvenience and appreciate the Saver's patience and understanding. Thank you.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23105129
  
  I am rejecting this response because: My account was deactivated and had issues changing my email address and followed all the guidelines and unable to change my email address because my account was permanently deactivated. 
  
  Sincerely,
  
  *** *

  Customer Answer

  Date: 04/02/2025

  After contacting the BBB, they helped contact Ibotta to assist me to how to claim my $61 rewards cash by having to open a new ibotta account and once i create a NEW acccount, to contact them back and they will transfer the $61 funds to my new account. But it took me to file a case with BBB because Ibotta permanently deactivated my account for no specific reason as I followed their STRICT guidelines and were willing to assist me prior to contacting the BBB. 

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of ibotta and using the app to redeem coupon offers for 8 years, I was having issues redeeming a receipt and all of a sudden they deactivated my account for fraud. When it wasn't fraud it was a technical bug. I emailed four times asking nicely to have my account balance submitted to me and I get a automated generators message saying my account has been deactivated for fraud keeping my balance that I have earned over months and months. I researched online and hearing similar things about how they will term your account and keep your money

  Business Response

  Date: 03/22/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 03/21/25 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 03/22/2025

   
  Complaint: 23100848
  
  I am rejecting this response because: they provided no action/ resolution. I have been a member of this app for 8 years and no warning my account was termed with $390 dollars of my earned money that they are withholding. And to assume I had fraudulent behavior is ridiculous, as I had technical difficulties submitting a recipe, no fraud. They just shutdown my account and took my money, with no warning or chance to retrieve my earned money. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/27/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration. We have confirmed once again that the activity observed indicated fraudulent behavior. Please be advised that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. You may review Ibotta's Terms of Use at the following link: **************************. Regrettably, we must uphold our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding in this matter. Thank you.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23100848
  
  I am rejecting this response because: I did not commit fraudulent behavior, I have emailed Ibotta and asked to speak to a supervisor and/or manager to review my account in detail and for us to discuss, they emailed back and said no they won't be communicating with me at all, and wouldn't be responding back to anymore of my requests. I wanted to talk to someone to walk through the discrepancy and have resolution, I was also worried that if my account got hacked my bank account was linked to my account and wanted confirmation if they would be able to research a security issue; however they wouldn't even give me the time of day. I reached out to my bank to have my account flagged for suspicious activity because I was not sure since they are refusing to talk to me. Just a horrible experience, to take my $390.00 and then leave me in the dark with no communication.

    I see in their response it is just their standard copy and paste language, this is just going in circles with no resolution or help

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/28/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on March 28, 2025 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23100848
  
  I am rejecting this response because: they just keep copying and pasting the same message with no resolution or communication this is pointless and keep going around and around. There is no point to keep emailing back and forth without any communication on their side for communication l. You are now jeopardizing my security and risk of my bank account with a possible hacking that you won't even communicate with.
  

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ibotta account has been deactivated by Ibotta on 3/20/2025, and my earning balance of $425 has been eliminated by Ibotta. I have disputed this through Ibotta help team and ask why they are doing this. They first wrongfully accused me of having multiple accounts, then they said it's system automatic action base on my shopping behavior without giving me any specific reasons. I don't think it is fair to take away my earning since I didn't do anything wrong, so I am seeking help from BBB. With this bad experience I don't want to use Ibotta anymore, all I want is to get my previous earning of $425 back. Please help!Thanks ***** ***

  Business Response

  Date: 03/22/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 03/13/25 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 03/22/2025

   
  Complaint: 23100195
  
  I am rejecting this response because Ibotta is not giving any specific reasons for accusing me of my wrong doing. I need to know what exactly I did is wrong. 
  
  i have been emailed them several times to ask the reasons and they cant give any specifics. All their sayings is you did wrong, but whats wrong?

  
  Sincerely,
  
  *****

  Business Response

  Date: 03/27/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 03/13/25 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23100195
  
  I am rejecting this response again because: the business is just repeating their last email, and not giving me any specific reasons.
  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 03/28/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 03/13/25 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23100195
  
  I am rejecting this response because this response is exactly the same as Ibottas first two responses. It didnt answer my questions nor given any further explanation.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising. You can not get cash back for all receipts. You have to buy certain products. It took me 6 months to even get enough to withdraw the cash and most of that was with the any items. Which is not available on all transactions. And I could not use the Dollar General receipts unless my account was linked to it. And I spend most of my money at **************.

  Business Response

  Date: 03/17/2025

  Thank you for bringing this to our attention. It's our sincere aim to provide Savers with exceptional experiences, and we take their feedback seriously. We've documented the Saver's input and will share it with our team for review. We genuinely appreciate the Saver's patience and understanding. Thank you.

• Initial Complaint

  Date:03/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ibotta appears to be experiencing technical issues or is not as reliable as it once was. I have been a loyal user since 2016, but my recent experiences with customer service have been frustrating. I reached out to customer service after noticing that my funds did not appear immediately. While I understand that payments can sometimes take longer, this is now the second time I have placed a ******* order for online pickup or delivery and encountered issues. Before reaching out, I carefully reviewed my rebates, the items I purchased, and the two bonuses I qualified for, totaling $22.37. Knowing there might be an issue, I proactively contacted customer service, providing the order date, screenshots of the matching rebates, and my receipt (since it was online). My order was placed on March 7, and I clearly explained my concerns and the amount I should have received based on my purchases. **************** initially responded within a day or two, advising me to wait at least 72 hours. However, after waiting five days, I followed up again. After speaking with three different representatives, I finally reached someone who added only $3.25 to my accountan amount that does not align with the proof of purchase I provided twice. This experience has made me feel unheard and frustrated. It seems unprofessional to have to go through multiple representatives, none of whom seem to fully understand or address the issue. Additionally, I contacted Ibotta support well before the seven-day policy deadline. I took all necessary steps to ensure my concerns were addressed in a timely manner. Given that I flagged this issue early, I do not believe this is an error on my part. Instead, it feels as though my request is being dismissed unfairly.

  Business Response

  Date: 03/17/2025

  Hello. Thank you for notifying us of the concern. The ***** reached out to the Care team regarding missing cash back for a recent missing ******* Online purchase. A member of the Care team has since applied cash back to the Saver's account for the offer/bonus on 03/17/2025. We appreciate the Saver's patience and understanding. Thank you.
  
  

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Ibotta, Inc. regarding their unjustified deactivation of my account and withholding of earned credits worth approximately $130 On 03/05/2025, I noticed that my account had been deactivated without any prior notification or explanation. I immediately reached out to Ibottas customer support for clarification, but I have not received a satisfactory response or any reasoning for this action. Additionally, the credits in my account, earned through legitimate usage of the Ibotta app, have not been returned or made accessible to **** have always followed the apps terms and conditions and have provided any requested verification when using their platform. The lack of transparency and failure to resolve this issue is unacceptable and has caused significant frustration.I kindly request the Better Business Bureau to assist me in resolving this matter by prompting Ibotta to: Provide a clear explanation for the deactivation of my account. Restore my account or issue payment for the $130 in credits that were withheld.

  Business Response

  Date: 03/08/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 03/05/2025 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 23025114
  
  I wish to continue pursuing this case as it remains unresolved. Ibotta has yet to provide a satisfactory explanation for the deactivation of my account or the withholding of my earned credits, amounting to approximately $130. The lack of transparency and communication from Ibotta makes it necessary to seek further action to ensure fair treatment and resolution.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 03/18/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 03/07/2025 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to delete my account with access to ******* credit card. Been having trouble logging into app since Thursday. Tried another phone and my daughter tried to log in with a new account on same phone my account got deactivated. Having trouble reaching them since can't log in anymore and app refuses to load. Thank you.

  Business Response

  Date: 03/06/2025

  Hello. Thank you for notifying us of the concern. Unfortunately, it appears the Saver requested their account to be deleted under CCPA on 03/06/25. Once the saver requested their account to be deleted, it deactivate and log them out of their Ibotta account. Additionally, any earnings or pending transactions will be forfeited and the Saver will permanently lose access to your Ibotta account. Once data deletion is requested, we are unable to restore earnings or reactivate your account. We appreciate the Savers understanding. Thank you.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Ton

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have more than 20 dollars in my account but the app will not let me withdraw my earnings. It says to contact support but when I did I received no reply. I want my $23

  Business Response

  Date: 03/03/2025

  Hello. Thank you for notifying us of the concern. Unfortunately, we could not locate a Care ticket from the Saver. Savers are encouraged to contact the Care team at ******************************* where we are always happy to answer any questions or concerns. We appreciate the Saver's patience and understanding. Thank you.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  App logged me out of my account. When I try to log in, I get an error message telling me that there was a problem getting my information. Password and user name are correct.(even changed password) I fill out a ticket on feb 16. Give them all the info they need and have not heard a single thing back from them. It is now Feb 28. I only use my Ibotta account at 2 stores ******** and food city). I have not violated any TOS. I had over $100 in my account. At this point, I just want the money that I accrued in my account in exchange for information on my shopping habits. Then I want my account permanently closed.

  Business Response

  Date: 02/28/2025

  Hello. Thank you for bringing this to our attention. We reviewed the Savers account and were able to determine their active Ibotta account is associated with a different email address. We have created a new Help Desk ticket (#********) to provide the Saver with the information needed to access the account. We appreciate the Savers patience and understanding. Thank you. 
  
  

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was excited to use my new Ibotta account. I have a large household (and house) so I thought this would come in handy to save a few dollars. However, Ibotta is refusing to let me withdraw my earnings, despite having met all of the requirements. When I try to cash out it says earnings are temporarily disabled and to create a support ticket. I did all of that and I keep getting the same vague response over and over. They say I should "wait a few more days" without any further explanation. Many other people seem to have the same story. I feel like Ibotta is just another scam service meant to waste my time and collect data on me. I will be letting the manufacturers know whose products I bought that Ibotta is making promises about their brands and refusing to keep them.

  Business Response

  Date: 02/28/2025

  Tell us why here...Hello. Thank you for notifying us of the concern. The Saver wrote to our Account Review team on 02/21/25 due to a withdraw error. On 02/26/25, our automated system flagged the Savers account for review based on one of the following reasons: *********** shopping behavior, or account audits. The Savers account was reviewed, full access was restored, and the Saver was informed on 02/28/25. We appreciate the Saver's patience and understanding. Thank you.

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********