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Ibotta, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2.67

Average of 232 Customer Reviews

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Review Details

  • Karen C

    Date: 05/05/2025

    Ibotta is great. Easy to use and a great way to earn money on items I am going to buy anyway. It is also a great way to earn money on new items I want to try. Any issues are quickly addressed by customer service.

  • Jennifer C

    Date: 05/03/2025

    Did not receive cash back for 4 items that I purchased. I am missing ***** in cash.

  • Michele M

    Date: 04/20/2025

    Michele M

    Date: 04/20/2025

    I have my card linked to Ibotta and when there is an item for the store I am purchasing at they advise me to claim it.

    Ibotta, Inc.

    Date: 04/22/2025

    Thank you for your feedback. We appreciate your taking the time to share your positive experience with the Ibotta app. Our team is dedicated to providing excellent service, and we're pleased to hear that we've met your expectations. Should you have any questions or require assistance in the future, please don't hesitate to contact our Care team at *******************************. We value your support and hope you continue enjoying the Ibotta app.

  • Matthew H

    Date: 04/12/2025

    Matthew H

    Date: 04/12/2025

    You guys have restricted withdrawals on my account. Same email and ******. New number THATS VERIFIED but you say something's not right. So your problem becomes mine because there's nothing wrong with the account everything is the same you've done this to me before the only time you ever do it is when I try to get my money on Friday before the weekend happens every time it almost feels like you and make sure not to pay people out near the weekends I have no idea why you have no reason to withhold my withdrawals I even attached my bank account to help verify which I don't ever do and still nothing I'm disabled I have no way to make money I'm unable to work this little bit helps me quite a bit it pays for my rides everywhere now I have rides nowhere I have to try to walk when I do my time I get home I can't even get out of bed my back hurts so **** bad and my feet I have to basically kill all my plans until I can get money for a ride you guys got it and by this time you really screwed me over

    Ibotta, Inc.

    Date: 04/14/2025

    Hello. Thank you for notifying us of the concern. On 04/11/2025, the Saver contacted our Care team because they were unable to withdraw their earnings. After carefully reviewing the Saver's account, we found no restrictions that could have caused the issue. Fortunately, on 04/14/2025, the Saver was able to successfully withdraw their Ibotta earnings. We apologize for the inconvenience and appreciate the Saver's patience and understanding. Thank you.

  • Sue D

    Date: 04/11/2025

    Sue D

    Date: 04/11/2025

    Absolutely love Ibotta, such a great way to save money. So glad I have it.

    Ibotta, Inc.

    Date: 04/12/2025

    Thank you for your feedback. We appreciate your taking the time to share your positive experience with the Ibotta app. Our team is dedicated to providing excellent service, and we're pleased to hear that we've met your expectations. Should you have any questions or require assistance in the future, please don't hesitate to contact our Care team at *******************************. We value your support and hope you continue enjoying the Ibotta app.

  • Cheryl C

    Date: 04/04/2025

    Cheryl C

    Date: 04/04/2025

    EXCEPTIONAL CUSTOMER SERVICE WITH QUICK RESPONSES TO FEEDBACK. THANK YOU!!!

    Ibotta, Inc.

    Date: 04/07/2025

    We're thrilled to hear about your positive experience! Thank you for taking the time to share your feedback.

  • Lydia G

    Date: 04/01/2025

    Lydia G

    Date: 04/01/2025

    I actually really love Ibotta. Its great to get money back on stuff youre already buying. The customer service is really great too. I have had issues here and there with my cash back not processing but theyre very helpful And its rare for issues

    Ibotta, Inc.

    Date: 04/02/2025

    Thank you so much for taking the time to share your review! We truly value your feedback and are delighted to hear about your positive experience.

  • Brittany L

    Date: 03/31/2025

    Brittany L

    Date: 03/31/2025

    Ran into some problems with cash back but customer service helped me fix it . Took a few emails but they fixed it .

    Ibotta, Inc.

    Date: 04/01/2025

    Thank you so much for taking the time to share your review! We truly value your feedback and are delighted to hear about your positive experience.

  • Mary B

    Date: 03/31/2025

    Mary B

    Date: 03/31/2025

    Love this app!! Ibotta has items on it you actually can use. Not weird items. **************** has always been top notch.

    Ibotta, Inc.

    Date: 04/01/2025

    Thank you for your feedback. We appreciate your taking the time to share your positive experience with the Ibotta app. Our team is dedicated to providing excellent service, and we're pleased to hear that we've met your expectations. Should you have any questions or require assistance in the future, please don't hesitate to contact our Care team at *******************************. We value your support and hope you continue enjoying the Ibotta app.

  • Ben B

    Date: 03/27/2025

    Ben B

    Date: 03/27/2025

    The Ibotta Support team responded quickly and clearly explained how the issue occurred and resolved it. I don't love that the points aren't always recognized or given the first time around, but I was able to quickly find how to notify the support team. They emailed me updates and made sure the issue was resolved.

    Ibotta, Inc.

    Date: 03/29/2025

    Thank you for your feedback. We appreciate your taking the time to share your positive experience with the Ibotta app. Our team is dedicated to providing excellent service, and we're pleased to hear that we've met your expectations. Should you have any questions or require assistance in the future, please don't hesitate to contact our Care team at *******************************. We value your support and hope you continue enjoying the Ibotta app.

Ibotta, Inc. is NOT a BBB Accredited Business.

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