Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed. I sent money 4 times to a hacker who pretended to be my friend. World remit dont want to help and do some investigation. I am so devastated because its not a small amount of money. They are very linent on sending money. Why a hacker can use different name and money still go though. Please help. I am so depressed right now!!!! I really need my money back!! Please help!!!

  Business Response

  Date: 07/20/2022

  Dear *********************,

  Thank you for raising a complaint through the Better Business Bureau.

  We are sorry to hear about the frustrating experience you have had.

  As you have indicated that you have been a victim of a scam, we recommend that you report the details to the following organisations:
  your local authorities i.e. local police;

  Unfortunately, scammers are getting increasingly sophisticated in their attempts to access your money or personal details. Scams target people of all backgrounds, ages and income levels. There is no one group of people who are more likely to become a victim of a scam, all of us may be vulnerable to a scam at some time.

  In response to your scam notification, and as a security measure, your WorldRemit account has been disabled to prevent access and the processing of any further transactions.

  We would also like to refer to the following part of our Terms and Conditions:
  3.7    You must only use the Portal to send money, E-money or Airtime Top Up to people that you know personally, and not to pay for goods or services from third parties you do not know and trust. If you choose to pay third parties for goods and services using our Services, please note that we have no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services, and that any such use of the Portal and our Services is entirely at your own risk.

  Please do not hesitate to contact us if you have any further questions.

  Kind Regards,
  ******
  
  
  
  

  
  

  Customer Answer

  Date: 07/20/2022

   
  Complaint: 17587418
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****************

  Customer Answer

  Date: 07/26/2022

  I have sent money to a scammer. And WorldRemit dont  to help me. I called them many times to no avail then one time I successfully connected to one of their customer service representative and she giving me no hope to get back my money. What I dont understand is why and how the money or remittance went through if the account name is not match from the account number especially the gcash the name and phone number doesnt match. Hacker used my friends family names but when they investigate the name designated to that phone number is different. Please help me that was hard earned money. I cant sleep and eat. I have police reports here in US and *********** but I dont know what to do anymore. Please help. 

• Initial Complaint

  Date:07/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2022, someone used Worldremit, an international wire transfer company, to steal $198.85 from my checking account using a wire transfer. I had never heard of this company. My bank is checking into it, but I want to find out who did this and press charges so they will not do this to anyone else.

  Business Response

  Date: 07/19/2022

  Dear ****************,

  Thank you for contacting us and for reporting fraudulent activity.
  According to our system there is a WorldRemit Account (WR13263150) where the fraudulent transaction is visible.
  As you have indicated that you have been a victim of fraud, we recommend that you report the details to the following organisations:
  your local authorities i.e. local police;
  Unfortunately, fraudsters are getting increasingly sophisticated in their attempts to access your money or personal details. Frauds target people of all backgrounds, ages and income levels. There is no one group of people who are more likely to become a victim of fraud, all of us may be vulnerable to fraud at some time.
  In response to your fraud notification, and as a security measure, the WorldRemit account has been disabled to prevent access and the processing of any further transactions.
  Should you have any queries or require further assistance please do not hesitate to contact us.

  Kind Regards,

  ******

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent money to a Law firm ************** on 6/23/22. It should have been received by 6/28/22 to the company in Accea *****. I have contacted the company and they have not received the money in the amount of $1050.00 . World remit is demanding bank statements from a company to prove they have not received it,this is against company policy. I will be against any companies policy, it should be another way to determine where my money is now. It is now 7/17/22 and it has not been resolved. Case #********

  Business Response

  Date: 07/19/2022

  Dear **************,
  
  Thank you for raising a complaint through the Better Business Bureau.
  
  I am sorry that your issue has not been resolved yet.

  In the previous formal complaint that you have raised, we provided you with a payment receipt from our side and with a proof of payment from the local partners side. As previously mentioned, we are unfortunately unable to investigate this further unless there is proof that your recipient hasn't received the funds.

  Should you be able to obtain proof, please let us know.
  
  Kind regards,
  
  ******

  Customer Answer

  Date: 07/25/2022

   
  Complaint: 17578728
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/30/2022

  I can not ask a Business to send me copies of there bank account statements, it is a privacy issue. I have spoken to the Law firm already concerning this. There must be another way to determine if the money was actually received

• Initial Complaint

  Date:07/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made transfer of $1000 via world remit which they have refused to complete. I have asked for cancellation of the transaction and my funds refunded, but they are asking for my recipients ID before they can cancel the transaction. My recipient has nothing to do with me trying to cancel a transfer that has not been completed. Will never deal with this business again. I just need my money back.

  Business Response

  Date: 07/08/2022

  We are responding to the complaint raised by *****************************.

  The said transaction 132296058 has been paid on 06th July 2022 and the issue has been resolved.

  As a regulated company we have security checks in place which at times require us to request additional information. In this case, it was further information on the beneficiaries identity. After the information has been obtained, the transaction was released.

  Should you have any further questions please do not hesitate to contact us.

  Kind regards,

  ******

• Initial Complaint

  Date:07/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they disabled my account ****************** phone number ************ they said i violated their user agreement i sent money from myself to my wife as their user agreement allows what more do they want from me my ID i verified my phone number

  Business Response

  Date: 07/08/2022

  We have received the customers complaint. We are currently investigating the complaint with the relevant team and will provide an update as soon as a decision as been made.

  Kind regards,

  ******

  Customer Answer

  Date: 09/13/2022

  i've contacted western union several times about not being allowed to use their online services they have banned me from any future services they said they can't or won't explain why either they know why or they don't they are my accounts ****************** ******************* i've used their services in the past with no issue whats the issue now do they need to verify my ID they never ask for ID do they need to verify my cellphone they never ask to verify my cellphone do they need cellphone utility or other bill/statement they never ask for these either

  lift all restrictions delete remove purge all my data and account ******************

  Business Response

  Date: 09/14/2022

  Dear ****************,
  
  could you please specify if you are raising a complaint about WorldRemit, or about ************** as indicated in your message?
  
  If you are raising a complaint about Worldremit, your previous complaint has already been dealt with and we have submitted a final response.
  
  Kind regards,
  
  ******

  Customer Answer

  Date: 09/15/2022

  Complaint: 18017885
  
  I am rejecting this response because:    amend my complaint to "worldremit" not western union
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 09/23/2022

  Dear ****************,

  As previously mentioned, we regret to inform you that your account does not meet our approval criteria. Your account remains suspended in accordance with our terms and conditions. Unfortunately we will not be able to provide you with our services for the time being.

  Kind Regards,

  ******

• Initial Complaint

  Date:06/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to worldremit with some introduction from my partner. And it must be said that they created a great customer experience through the interface from the website to the app.My customer ID: ********** The thing that makes me so unhappy and angry that I have to leave this negative feedback comes from my account being disabled. and I believe it was a serious mistake coming from the back office team.I have provided all of asking information to complete the identity verification step as well as answer the questions posed at the very beginning account set up. The last 2 transactions were processed very smoothly without any headaches after my identity was verified.However, when I made another transfer today #*********, 10 minutes after the transaction was set up, an email came out saying they disable my account. And one of the reasons was given is that I have more than 1 account, or have violated their policy.It is impossible to assume that a customer who has verified their identity and has made several previous transfers through your company is a fraud or trying to breach of your terms and conditions. That is ridiculous.Tried to get in touch with them directly via customer support but hopeless. I hope to get a satisfactory reply from your company if any information is required for my account to be reviewed. I am willing to provide.

  Business Response

  Date: 06/23/2022

  Dear *********,

   

  Thank you for reaching WorldRemit through the BBB. I am acknowledging that I have received your complaint request regarding your account closure.

  I will check with the relevant team and I will be in contact with you through your WorlRemit registered email address. 

   

  Apologies for the inconveniences caused.

   

  Kind regards

   

  ******

• Initial Complaint

  Date:05/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a money transfer to *****, Africa using World Remit, ***. on 5/27/2022. On 5/27/2022 the exchange rate for $1 usd to ghs was $1 usd= **** ghs. I transferred $150 usd to ***** but ********** GH **** the recipient only received 1,080ghs. My transaction number was ********* on World Remit's site it was stated that the exchange rate at the time of my transaction was $1 usd= **** ghs which was not true since I checked numerous times after I had made the transfer. I called World Remit after realizing that I had paid **** per $1.00 which means that I spent $81 for the transfer to *****, I spoke with two representatives who said that my transfer was "free" which is not true if the exchange rate on 5/27/2022 was $1 usd=**** ghs. World Remit is being dishonest when they say that the transfer was "free" and in fact that they charged me 40cents per one dollar. World Remit should give the exact Exchange rate for the day that you want to transfer money and say how much of a fee that they will charge for that particular transfer. I want the money that paid to make the transfer to me refunded because of World Remits dishonest exchange rates and unfair practices of overcharging customers for a transfer of ************* dollars to ***** Cedis. If the transfer was indeed "free" then I should be refunded the money that I paid for the transfer.

  Business Response

  Date: 06/15/2022

  Dear Ms *****************************-Royal, 

   

  Thank you for reaching out to World Remit through the BBB.

   

  Further to this, I have sent you an email regarding the issue you have raised regarding the exchange rate.

   

  Apologies for the inconvenience caused.

   

  If there is anything else I can assist you with in the meantime, please kindly reply to the email I have sent you through to your World Remit registered email.

   

  Kind Regards, 

   

  *****

• Initial Complaint

  Date:05/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need help ********* WorldRemit dont return my money $4,947.29 and Im trying to dispute to my ***** ********** and my bank denied. WorldRemit say that they dont get the money from wellsfargo. And wellsfargo say that WorldRemit got the money already. I dont know who say the truth. Please help me. This is big money to me. Please contact me ************ WorldRemit transaction # : *********

  Business Response

  Date: 06/15/2022

  Dear ****************, 

   

  Thank you for reaching out to us through the BBB.

   

  Further to your complaint, our records show that you have been advised accordingly regarding the refund.  Please kindly reply to the email sent to you with reference 18882738.  Should you wish me to clarify anything else, please let me know.

   

  Kind Regards, 

   

  *****

• Initial Complaint

  Date:05/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company disable my account without an excuse. They were give personal documents and refuse to delete my personal information from there server. This company has my personal information and have no safeguard from hackers. I contacted them and they refuse to contact me or give me a reason why my account was disabled. They don't have no way of contacting them to ask for removal of my account. My account is at risk of being hacked.

  Business Response

  Date: 06/15/2022

  Dear Mr *************************************, 

   

  Thank you for raising the BBB complaint number 17258721.

   

  Please accept my apologies for the late response. Further to this case, our records show that your request regarding data deletion have been carried out as per the emails and contacts to World Remit in early June.

   

  If there is anything else we can assist you with, please do not hesitate in letting us know.

   

  Kind Regards, 

   

  *****

  Customer Answer

  Date: 06/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:05/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I send money to a bank using an APP called WorldRemit on April 28, 2022, Then on May 4th WorldRemit cancelled the transaction and said the money was refunded to my bank (******* Bank), that I should allow 7 business days; It's been over 20 days and I still haven't received the money. I have called WorldRemit several times and they say they refunded the money already and that I should call my bank; I have called my bank several times as well and repeatedly they affirm they have Not received the refund.Please help.Thank you.

  Business Response

  Date: 05/31/2022

  Dear *****************,

   

  Thank you for contacting us through the Better Business Bureau.

   

  Further to your complaint,  I have sent you an email with case number 18848552, regarding the refund. 

   

  Please reply to the email sent to you at your earliest convenience should you wish to raise anything else regarding the refund.

   

  Kind Regards, 

   

  *****

  Customer Answer

  Date: 05/31/2022

   
  Complaint: 17252433
  
  I am rejecting this response because:

  This is their way to dismiss the case; they have already claimed theyve done their part but have not resolved the issue, my bank still does not know about the refund from this company.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/06/2022

  Dear *****************, 

   

  Thank you for your response, as per the email you sent, the details have been corrected and the information sent to your bank entity.

   

  If there is anything else I can assist you with, please reply to the email sent through your WorldRemit account.

   

  Kind Regards, 

   

  *****

  Customer Answer

  Date: 06/08/2022

   
  Complaint: 17252433
  
  I am rejecting this response because:

  My bank still does not confirm a reimbursement or claim made by WorldRemit 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/13/2022

  Dear *****************, 

   

  Thank you for your response.

   

  Further to this, and as per your request we emailed and fax your bank on the 6th of June 2022, and they have not replied to the email sent to them (************************).  Please reach out to your bank and request them to look into this.

   

  Apologies for the inconvenience caused.

   

  Kind Regards,

   

  *****

   

   

  Customer Answer

  Date: 06/14/2022

   
  Complaint: 17252433
  
  I am rejecting this response because:

  My bank has not made any kind of credit from you into my account
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/29/2022

  Dear ******************,
  
  I trust this email finds you well.
  
  I would like to advise you that the Pre-Authorization Void Form has been sent to your bank entity. 
  
  From our side, there isn't anything further we can do on this matter if your bank is not willing to support you.
  
  If there is anything else I can assist you with, please let me know.
  
  Kind regards,
  
  ******

  Customer Answer

  Date: 06/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************