Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          The Western Union Company has 131 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThe Western Union Company

            Money Orders
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7979 E Tufts Ave

            Denver, CO 80237

            Visit Website
            (800) 325-6000

            Customer Reviews

            1/5

            Average of 89 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            845 complaints closed in last 3 years

            287 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 173

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            The Western Union Company has 131 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              7979 E Tufts Ave, Denver, CO 80237
              BBB File Opened:
              1/1/1971
              Years in Business:
              173
              Business Started:
              1/1/1851
              Business Started Locally:
              1/1/1851
              Business Incorporated:
              10/12/2006
              Type of Entity:
              Corporation
              Alternate Business Name
              • Equity Accelerator Program
              • Paymap, Inc.
              • Western Union Business Solutions
              Business Management
              • Ms. Annette Wieland, Director
              • Ms. Ana Ariza Palacios, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              846 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/15/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I am a customer for ******************************************* bank, I did transferred money ****** on July 18th 2022 to my friend however for a security reason they did not transfer the amount. it must be refunded with voucher number **********. when I tried to go a local transfer shop, they were unable to process this refund. I contacted ** call center and opened the case number *********, then sent an email to fellow up and get this refunded money. Unfortunately ** customer service kept given shady and unprofessional answers. you make check the emails. even they did not reply to the last one which was sent on Mar 30th 2024. It is really unprofessional and very bad service from a well known bank.I am looking to get my money for almost a year now. legally this is not acceptable !!!please let me know if you need any additional prove or documents.Sincerely,
              Read More
              Read 845 More Complaints

              Customer Reviews

              89 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Corey A

              07/20/2024

              Western Union needs to be shut down!! There are too many other payment apps that charge NO fees or much less fees than this bogus company. A relative who has the SAME LAST NAME as me, tried to send a very small amount of money. I got a text "your money is ready to pick up" so I drive the 30 mile round trip only to be told "its being refunded to the sender." I call the chinese customer service line, and they tell me "the sender needs to CALL AND VERIFY HE MADE THE TRANSACTION!!" So the sender calls and verifies, i get ANOTHER text saying my money is ready to pick up...NOPE, still being refunded to sender! Their excuse? "we cannot complete this transaction per corporate policy" I hope this place gets sued, run into the ground and employees left jobless with no recourse. ** is the most pathetic organization to ever do business in the **. DONT WALK AWAY, RUN!!!! DO NOT USE. You'll be flagged for smuggling and money laundering oversees should you need to send a couple bucks to a family member.
              Read 88 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.