ComplaintsforWWVA

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have visited this car dealership in person multiple times, and felt that it was a reputable establishment. When a vehicle was posted online, I talked to a salesman, and we shared an inspection report as well as communication by phone text and email. I was told the vehicle Had no visible leaks and bought the vehicle without seeing it and had it delivered. When the vehicle arrived, it did have visible leaks, and has continued to need additional repairs and the company told them to let me know what I found, and they would be in touch. Now that I have paid invoices for repairs, they are not responding to me. After the vehicle arrived after being shipped, I also asked when I would be receiving the title for the vehicle. I was told that they didnt have a title and had requested it. They did not provide me a temporary registration for the vehicle either. It is requirement by Colorado state law that a dealership cannot sell a vehicle without a title, and if they are trying to do so they need to disclose that to the seller and they only have 20 days Maximum to provide the title after purchase. I am now on day 28 since purchasing the vehicle, and I have still yet to receive my title. So not only I out an additional $2500 Ive had to pay and repairs for a vehicle I was told had no leaks, I still dont have a title for the vehicle either and the company is breaking Colorado state law. I looked at ****** reviews online, and it sounds like many others are in the same position as me, and being told that the vehicles are and running order, working order, no leaks or no issues, and when the vehicles are being shipped, they are not receiving what they were told was the condition of the vehicle and are also out thousands and thousands of dollars.

  

  Business response

  05/29/2024

  We sincerely apologize for the delay in receiving your title, the document is currently in route to your address via **** tracking 1ZV7645V0224617134
  
  Furthermore, even with the vehicle being sold on an as-is basis. We wanted to do our very best to resolve the repair situation and have since offered $500 of monetary assistance. 
  
  As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  April 25 I purchased a 79 Bronco from internet. Photos obviously photoshopped add claimed it had ice cold A/C there are no ducts connecting to the vents so no a/c. ****** claimed 40% the brake lines had rust in them and parts so corroded they couldnt move Claimed to be 4x4 that doesnt work. The frame is bent and doors and hood dont align. So much bondo covering up rust there isnt a straight spot on the body. When the driver that delivered it got out of it the weather stripping came completely off the door. No fault of his just how ****** moused this vehicle was put together and sold as good condition when it is in very very poor condition

  

  Business response

  05/03/2024

  ***, we sincerely apologize for any inconvenience you've experienced with your newly purchased vehicle. As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

  Please send us a detailed overview and description of all issues that you are having with the vehicle and we will do our very best to assist. This can be emailed to ********************************

  Thank you, 

• Initial Complaint

  04/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am writing to file a formal complaint against Worldwide Vintage Autos regarding the purchase of a 1984 Chevrolet Blazer. I believe that the dealership engaged in deceptive practices during the sale of the vehicle, and I am seeking assistance in resolving this matter.On March 25th 2024, I purchased a 1984 Chevrolet Blazer from Worldwide Vintage Autos after reviewing a 30-point inspection report, photos of the vehicle, and all information provided in the advertisement. However, upon further inspection and evaluation, it became evident that the vehicle was not accurately represented, and several critical issues were undisclosed.The 30-point inspection report claimed that all fluids were clean and full, which was not the case upon inspection of the vehicle. Additionally, the report stated that a technician drove the Blazer for 12 minutes and 3 miles, which contradicted the observed condition of the vehicle, as there was noticeable oil spraying and smoking from the engine.Furthermore, the advertisement claimed that the air conditioning was cold, when in reality, it likely had not been functional for years. Additionally, the vehicle exhibited significant rust that had been painted over to conceal and mislead potential buyers.These discrepancies between the advertised condition of the vehicle and its actual condition constitute deceptive practices on the part of Worldwide Vintage Autos. As a result of these misrepresentations, I have incurred financial losses and undue hardship.I have attempted to resolve this matter directly with Worldwide Vintage Autos, but they have been unwilling to address my concerns. I believe that the BBB's intervention may facilitate a fair and equitable resolution to this dispute. I have included an estimate from my local mechanic to show just the necessary repairs to have the Blazer run and drive.

  

  Business response

  04/16/2024

  ***** and *****, we sincerely apologize for any inconvenience you've experienced with your newly purchased vehicle. As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

   We in no way are attempting to be deceptive, and in fact have offered ***** & **********;multiple options in regard to resolving this situation. These options span from monetary assistance to bringing the vehicle back to our location to evaluate throughly then liquidate again via our consignment program (at no charge). All options have been rejected thus far. We are not obligated to do this, as each vehicle is sold as-is with no warranty but our customers are very important to us and we never want anyone to have a sub par experience. 

  Thank you, 

  Customer response

  04/16/2024

   
  Complaint: 21537176
  
  We are rejecting this response because:

  Thank you for your prompt response and for providing additional context regarding the vehicle purchase. We appreciate your efforts to clarify your dealership's policies and procedures.
  While we understand that Worldwide Vintage Autos operates as a consignment dealership and strives to provide thorough disclosures, we must emphasize the significant discrepancies between the advertised condition of the vehicle and its actual state upon inspection. Despite the information provided in the advertisement, the vehicle's condition fell far short of our expectations.
  We acknowledge that each vehicle is sold as-is with no warranty, but we believe that the issues encountered were not adequately disclosed prior to purchase. As a result, we have experienced financial losses and undue hardship.
  We also appreciate the options you have offered to resolve the situation. However, we feel that these options do not adequately address the extent of the issues with the vehicle. Therefore, we would like to propose an alternative solution: we would be happy to release the vehicle back to Worldwide Vintage Autos for a full refund from the dealership at which time they can decide what they would like to do with the vehicle beyond that point, minus our delivery expenses from the vehicle transport to our home. In addition, we request to be released from any and all contracts due to the dealership's negligence.
  Our goal is not to engage in adversarial proceedings, but rather to find a mutually satisfactory resolution to this matter. We value your commitment to customer satisfaction and hope to work together to reach a resolution.
  Thank you for your attention to this matter, and we look forward to further dialogue to address our concerns.
  Sincerely,***** and *****
  Sincerely,
  
  *******************

  

  Business response

  05/03/2024

  We are simply not in position to offer a full refund on a vehicle. We can offer to bring the vehicle back to our shop, address any mechanical or safety concerns, cover the cost of shipping back to us and get your full purchase price back to you via our consignment program.

   Alternatively, we can offer $2500 to assist with your cost of repairs if this is more convenient for you.

   We believe these 2 offers are absolutely fair and help address the situation in a fair and adequate manner.

  Thank you, 

  Customer response

  05/03/2024

   
  Complaint: 21537176
  
  I am rejecting this response because:
  

  Thank you for your response and for your continued efforts to resolve this matter. I appreciate the offer to address any mechanical or safety concerns with the vehicle and cover the cost of shipping it back to your shop. However, I must respectfully decline this offer as I am seeking a full refund due to the extent of the undisclosed issues with the vehicle. Regarding your offer of $2500 to assist with the cost of repairs, while I understand your position as a consignment shop and appreciate the gesture, this amount does not sufficiently cover the estimated cost of repairs provided by Full Throttle Automotive. Therefore, I must also decline this offer.
  I must also bring to your attention that based on evidence, it appears that the vehicle was owned by Worldwide Vintage Autos at the time of the sale, rather than being sold on behalf of a vehicle owner as stated. Therefore, the responsibility for the undisclosed issues with the vehicle lies with Worldwide Vintage Autos as well as the falsely advertised working features.
  Additionally, I want to emphasize that auto dealers, regardless of whether they are consigning vehicles or not, must follow the laws governing their type of business. This includes providing accurate and transparent information about the vehicles they sell to consumers.

  
  At this point, I must reiterate my previous proposal: either take the ************************************************************************* with a complete refund, less the shipping cost to get it to me, or provide a check directly to Full Throttle Automotive in the amount of their estimate of $11,249.00 to complete the necessary repairs to the Blazer.

  
  I believe these options offer a fair and equitable solution that addresses the issues at hand. I am open to further discussion and negotiation to reach a mutually satisfactory resolution. However, if we are unable to reach a resolution through these means, I will have no choice but to pursue other avenues to seek redress for the damages incurred.
  

  Thank you for your understanding, and I look forward to your prompt response.
  *******************

  Customer response

  05/24/2024

  Update: WWVA has worked with us in good faith to resolve the issues we had. I appreciate the effort they made to work towards a good solution.

• Initial Complaint

  02/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased the car in ** to ship to MA. I paid Worldwide Vintage Auto for the vehicle and $1500 for shipping to my home. It was under one contract where they arranged the shipping with a carrier of which i did not have an opportunity to choose.I received a call from Worldwide Auto that during transport, the drivers side door blew off and was lost. They told me they shipped a new door and would arrive with the vehicle. When the vehicle arrived, the door was *****, old and worse of all did not fit the vehicle. Once offloaded and on further inspection, there was clear paint and decal damage on the hood. I reported this to Worldwide Auto and was assured they would resolve. ***** later and many follow up emails to them, they told me i had to file a claim directly with shipping company that they arranged and paid for.They completely washed their hands of this issue even though they arranged everything. The carriers insurance deductible is $1000 which i would have not accepted if I had the opportunity to select the carrier.

  

  Business response

  02/06/2024

  As stated within our purchase documentation, while WWVA assists in arranging vehicle transportation we do not own or operate the shipping companies and therefore do not have control of what incidents happen while in transit. Unfortunately in this case a Jeep soft door was lost and while it is the transporter's responsibility to cover this, we offered to send a used door that we had in stock to the customer in an attempt to immediately resolve the situation. We are sorry if this door was not up to par, when in our position it was deemed in good condition. Following this incident we provided the customer with the insurance information for the carrier as they will need to file the claim being the recipient and current owner of the vehicle. 

  We remain available to assist in any way possible, and sincerely apologize for the inconvenience. 

  Customer response

  02/06/2024

   
  Complaint: 21239471
  
  I am rejecting this response because:  The door you sent was NOT the correct door for the top.  Maybe you should research what you send.

  I sent pics ad they ignored them.  They totally ignored my requests to deal with the damage from the shipper.  Again, I paid WWVA for both the vehicle and shipping.  They paid for the shipping which means they are responsible for delivery.  This is a law regardless of what their bogus "shipping agreement".  My question is .... how much profit did they make on the shipping?

  I have a damaged hood and missing door and no resolve.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Dear ******** BBB - this is a notice of BUYER and SELLER BEWARE and of RETALIATION of a business against a buyer, On October 23, 2023, I purchased a **** *********** Wagon W150 truck from WWVA. The shipment was delayed due to a driveline repair that should have been immediately noticed during WWVA's initial inspection and test drive had one actually been done. Several days later the delivery truck arrived with the wrong vehicle. The vehicle was never unloaded and the delivery truck left. However, I received no less than a dozen calls and texts from WWVA wanting to know where the vehicle was (it was dropped off in an unsecured and unlit dirt lot along a county road) - who was upset I didn't take delivery and secure the vehicle myself. After all that, I decided not to buy the vehicle, and entered into a sales agreement with them - that's where the real problems began. I tried for 2 months (60 days) to get WWVA to reduce the advertised price to something comparable to similar vehicles listed on their website (it was $6-8k more than vehicles very much like the one I was selling - they declined. I was told they like to make at least $2500 on any sale and also be able to negotiate the price down to make the buyer think they got a good deal.After 60 days of no prospective hits from any buyers - again told WWVA to lower the price (consistent with similar vehicles on their website) I was told in no uncertain terms that if I didn't agree to list the vehicle at the price they wanted... they would ship the vehicle to me at my expense. With that, I decided to donate the vehicle to charity... as WWVA doesn't deserve more of my money - which is where the current problem stems from. In all this time (over 3 mos.) I've never been given a title to the vehicle - despite multiple requests by me and the charity - our calls are not taken and messages not returned. It appears WWVA does not consider the best interests of the seller or buyer in their business dealings.

  

  Business response

  02/06/2024

  ******, we sincerely apologize for the issues pertaining to the vehicle title. A representative from our title department will be contacting you immediately to ensure that the document is mailed to the correct address. We held the title whilst consigning the vehicle from you in the event that it sold. 

  In regard to the vehicle originally selling to ******. Unfortunately a WWVA employee (who is no longer with the company due to this significant issue) shipped the incorrect vehicle to him. We made to sure to immediately notify when we learned of this to ensure that ****** knew before the vehicle reached his location. When notified, ****** refused delivery of the truck which we cannot blame him for. This led to the vehicle transporter (which is a third party that we have no control over) dropping the truck off in an unsecured lot. Luckily, we were able to secure the vehicle within 6 hours of drop off and have it brought back to ****** with another transporter. We apologize for the mass amount of communication throughout this instance, we were making sure that the incorrect vehicle was safe. Following this incident we would have hoped to work with ****** to get the correct vehicle brought to him, but he no longer wanted it. Simply put, the incorrect vehicle coming to him does not change the original terms of the sale. And the vehicle that he purchased was stored safely inside of our facility at the time. Thus we notified him that the only assistance we could provide at the time would be to consign the vehicle from him and assist in liquidating it to return his funds. To confirm, at this time the as-is sale was final and WWVA does not offer refunds. We have a specific process when consigning a vehicle pertaining to advertised information & pricing which were agreed upon when ****** decided to consign the vehicle. 

  We are sorry that this has been an unpleasant experience for ******, and remain here to assist if he would like to discuss this issue further. 

  Customer response

  02/09/2024

   
  Complaint: 21210764
  
  I am rejecting this response because you are simply attempting explain away and minimize what really happened.

  There was NO advance notification that the wrong vehicle being shipped... even the shipping company was surprised to learn it was the wrong vehicle.

  WWVA didn't know it was the wrong vehicle until I called. Then I got pushback from WWVA for not securing it at my residence. 

  Clearly, after 60 days of being listed for sale, I am allowed to modify the price on a vehicle that I own... your staff simply refused to make the price competitive with similar vehicles listed on your website.

  Your staff explained that the price was inflated in order to negotiate the price down to make the buyer think he got a better deal. Thats not only greedy, but immoral as well.   

  Additionally, I called numerous times for the title to the vehicle over a 2-week period, there was never an answer nor a return call - as did the charity who had possession of the vehicle - and all we could do was to leave more messages (with both the WWVA title department and the sales department. THERE WAS NEVER AN ATTEMPT TO CALL BACK BY WWVA UNTIL AFTER THE BBB COMPLAINT WAS MADE.   

  All this, and I still don't have a title...

  Sincerely,
  
  ***********************

  

  Business response

  02/21/2024

  The title was delivered to ****** on Saturday, February 10th. *** tracking 1ZV7645V0330584586.
  
  ******, we sincerely apologize for the unpleasant experience and remain here to help however needed. What would your preferred resolution be at this point in time?

  Customer response

  02/22/2024

   
  Better Business Bureau:
  
  In reference to complaint ID ********, there is no amount of whitewashing by WWVA that explains their actions in this case.

  I now know who not to do business with, and I hope this complaint serves as a warning to other potential buyers and sellers. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello. I purchased a grand Wagoneer from them a week before Christmas, telling all it was a Christmas present. First, the one I initially bought somehow went missing and didnt have a title anyway as per the salesman. He said he had another, better in fact, so I went with his suggestion. I have yet to receive the car, no title, and now Im just out money. Also, purchased the car insurance that accompanied the car loan through Woodside, which is called *******. The man who sold me the truck was very helpful during the purchase process, now I cant get him on the phone and the lady in shipping isnt much help, only to say, for weeks now, that she has vehicles going to *******, but no one is servicing them. Fair enough, this could very be the case, but any update is just not a part of their practice I guess. Im out money, no vehicle, actively paying more money, including the shipping cost, but nothing to show for it. Now, having read what others have left here, Im fearful of what to expect when I finally do receive the vehicle. I hope I have some recourse. This experience has been totally unsettling at this point. Well see from here

  

  Business response

  01/24/2024

  ******, 

  We sincerely apologize for the delays regarding your newly purchased vehicle. We do our very best to ensure that transportation is arranged in a timely matter following the sale, and leads times are dependent upon the car carriers that are in route to your area. Your vehicle has since left our facility, and is set to be delivered on Friday, January 26th. 

  Additionally, the title has been delivered as of January 18th. ***** tracking 7888 8087 6551

  Please fee free to let us know if you have any additional questions or concerns. 

  Thank you, 

  Customer response

  01/26/2024

   
  Complaint: 21167674
  
  I am rejecting this response because:

  The vehicle has been delivered and I'll be taking it for a full diagnostic test immediately and reporting back my findings because, though it is warranty free and sold as is, its important to me that someone wouldn't knowingly sell me a car that doesn't function, especially after attaching a CarFax report to it. That just doesn't seem right, so we'll see. As for the title, I do not have it. The ***** tracking trace ends in **************. I'm in *******, where the truck was delivered. Please advise. 
  
  Sincerely,
  
  *****************************

  

  Business response

  02/16/2024

  ******, the title was delivered and signed for by *****************. We sent it via ***** to the *******, ** 94605 address. If this is incorrect, please send us an email and we will promptly have a duplicate title created and sent to you. ********************************

  We are sorry that you are experiencing issues with the vehicle. We perform a surface level ***************************************** each of our listings, but always recommend that folks come view the vehicle in person prior to purchasing. If you would be so kind as to detail these issues, we will do our very best to improve your experience. 

  Thank you, 

  WWVA Team

  Customer response

  03/03/2024

  I still have not received what I need to register the vehicle. Wow 

  

  Business response

  03/22/2024

  ******, please contact our team immediately and we will work with you to resolve any additional issues. 

  ************ or ********************************

  Thank you, 

• Initial Complaint

  12/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought a squarebody ***** Suburban here, very disappointed in the conditions. From the moment it was delivered, Engine would die within 2 minutes of being on. Two of the doors don't close. The rattle so much when the car is on you think they are going to fall off the truck when its on. Dash Guages are broken and don't light up. Also, bought the truck over 1 month ago and still have not received the title, so I can't register it in my state. The car can't be driven for more than 2 minutes without it stalling. A 3 *************** assessment would have noticed that. None of these issues were placed in the description of the truck. I asked about the condition of the car to the seller and they stated "it was clean car and ran well". Total lies. I would never buy from these people again. They sell destroyed cars at prestine condition prices. Its ok. Eventually people will catch up to these scammy business practices and never do business with them again.

  

  Business response

  12/12/2023

  Thank you *************;for purchasing your Suburban from WorldWide Vintage Autos. We sincerely apologize that you are not 100% satisfied with the vehicle

  We take additional steps to ensure that our customers understand the condition & operability of our inventory PRIOR to purchasing. These steps include a detailed 30 point inspection, 50+ photos, walk around video and an experienced sales team standing by to answer any additional questions / concerns that remain. Our goal is to be as transparent as possible with our inventory, as these are 30+ year old vehicles that have not rebuilt or restored. 

  Please send us an email at ******************************** detailing the issues that you are encountering, and we will do our very best to determine an amicable solution to improve your experience. 

  Customer response

  01/09/2024

  
  

  Im sending this email in regards to my BBB complaint. 

  Bought a squarebody ***** Suburban here, very disappointed in the conditions. From the moment it was delivered, Engine would die within 2 minutes of being on. Two of the doors don't close. The doors rattle so much when the car is on you think they are going to fall off the truck. Dash Guages are broken and don't light up. It can't be driven for more than 2 minutes without it stalling. None of these issues were placed in the description of the truck. I asked about the condition of the car to the seller and they stated "it was clean car and ran well". Took it to my mechanic and gave me a quote for all the things that need to be fixed in this truck is very disappointing because im starting to collect classic vehicles and i was going to buy more from you guys but i won't be doing so if this issue is not remedied. Attached is the quote for the issues this truck needs to be addressed just to be able to keep it on. Let me know if we can come to an agreement.  

  ***************************.  

  
  

  Customer response

  01/23/2024

  Purchased vehicle on 11-5-2023. I did not purchased a warranty, the company doesn't provide one. Also I have a purchase agreement.  

  

  Business response

  01/24/2024

  We are more than willing to work with ******** to determine an amicable solution in regard to this complaint. Unfortunately, we have yet to receive the additional information detailing the issues that he has encountered with the vehicle. Please forward this to us when possible. 

  Additionally, the title along with all registration documentation for the vehicle was delivered to Romarico's location on 12/15/23. *** tracking 1ZV7645V0235377249

  Thank you, 

  Customer response

  01/29/2024

   
  Complaint: 20952805
  
  I am rejecting this response because: 

  I contacted the business about my problem and was placed to deal with seller *********************** and he keeps giving the run around. That he is talking to his managers  about a proper solution but keeps tell me "hell let me know in a few days what the answer  is and never responds." Horrible customer from this seller. 
  
  Sincerely,
  
  ***************************

  

  Business response

  02/16/2024

  ******** forwarded us the additional information detailing the issues that he has encountered with the vehicle. Following this, we offered to send him monetary assistance that he could utilize towards repairs. He accepted our offer, and this situation has since been resolved. 

   

  
  

  Customer response

  02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought car not as advertised the salesman said "great little car" did not disclose problems with the car now it is going to take ****. Of repaired to be able to drive head gasket,gas sensor, new tires, broken key in ignition, fake key to make you think you could lock the car, so five locks and keys now they will not give me the title until I sign paperwork giving up right to *** them

  

  Business response

  12/04/2023

  This issue has since been resolved, and the title is now on the way to the customer via **** Tracking ******************

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2023 I purchased a **** **** Bronco from WWVA. When I received the vehicle it had many safety and mechanical issues. First, the vehicle had no seat belts, after the first drive several bolts fell out of the vehicle into the cab area. Bolts from the doors were loose and incorrect. There also was no roll cage and the seats were barely bolted down, with some parts of the seat frames missing bolts. On top of all of this the vehicle ran very roughly and sounded and acted like it was going to blow up or catch fire.With the vehicle being undrivable I took it to my trusted auto mechanic who i use for my business, they service over 100 vehicles for me. The mechanic figured out that the reason why the vehicle was running so rough. The reason is whoever programmed the engine control computer did so with pirated software and it cannot be repaired because we would have to have acccess to the same pirated software which is illegal. In addition to this my mechanic found that the fuel pump stays on at all times which is huge saftey hazard and should have been caught on the dealership's "30 point inspection". After reading the numerous (very similar) other complaints filed with the BBB I am convinced that WWVA buys junk cars and has a shoddy mechanic slap them together enough for some false advertising photos to scam online buyers into forking over their hard earned money for an unsafe heap of garbage.

  

  Business response

  11/03/2023

  We are sorry that you are not completed satisfied with the vehicle. We are a consignment dealership and each vehicle within our inventory we are selling as a service. WWVA does not rebuild, build or restore vehicles to any extent. Additionally we disclosed within our listing that the vehicle does not have seat belts, this is shown within the 30 point inspection referenced. We also did not advertise the vehicle as having a roll cage or roll bar. As far as the running issues, the vehicle performed well within our possession we noticed no evidence of rough running. We do our best to disclose numerous imperfections on each vehicle via a ***************************************** each of our listings along with a detailed description, video and multiple photos. Condition relating to classic vehicles can be subjective, and this is why we highly recommend coming to see the car yourself prior to purchase or sending a 3rd party to look on your behalf. 

  We remain here to help, please feel free to contact us at any time for we will try our very best to improve your experience. ************ or ********************************

  Customer response

  11/04/2023

   
  Complaint: 20803108
  
  I am rejecting this response because:
  There is no way the vehicle ran correctly in your possession. The vehicle is going to cost upwards of $20k get running in a safe. I wasnt even able to put 20 miles on this vehicle before it ended ** in the shop for a complete engine rebuild. There is a reason why you have so many bad claims on BBB. All sound similar to mind. Where there is smoke there is fire. Especially in the case of my bronco with a defective fuel pump and blown engine that could have been a deadly combo!
  Sincerely,
  
  *******************************

• Initial Complaint

  07/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $31,500 to purchase a ****** Land Cruiser and $1,600 for shipping to my location. The vehicle was flat out misrepresented in the listing.The vehicle would not stay running long enough to back it off the trailer it came on and the driver and I had to push it off the trailer.The motor had been changed previously but it wasn't explained that the key doesn't turn the vehicle on and off.The battery goes totally dead after about 1 hour of running. I think due to a bad alternator but I haven't wanted to do anything to the truck since it needs to be returned.The truck barely idols and does so very roughly.The motor which was explained as in great shape and plenty powerful for the truck lacks the ability to keep up with traffic and leaks oil.The keys don't operate the door locks.The doors don't open and close properly.There is extensive body/paint work done that was done in a VERY poor fashion, including some areas painted by brush. The tailgate latch is broken.The front seats don't have complete seat belts.The ground and power cables both need to be redone.Other wiring on the vehicle is poorly done at best.I haven't received any title or appropriate paperwork to transfer ownership and it has been over a month. So as of the writing of this complaint, I have a vehicle I can't drive because I can't show I own it and can't insure it. And the vehicle isn't road worthy of I could get it on the road. This dealership needs to make me whole and come get this thing off of my property. I did file a complaint with the business directly but since the sales person was basically in the witness protection program after the sale, I wanted to make sure I addressed my concerns elsewhere as well. I've owned in excess of 200 cars and have never had such a poor experience. I understand this is a used car but my concern is the blatant misrepresentation of the vehicle that was clearly known and ignored. I feel betrayed! Thank you,****

  

  Business response

  08/07/2023

  ****, 

  We sincerely apologize for the issues you are encountering with your newly purchased ******* Here at WWVA we perform a surface level ***************************************** each of our listings along with a detailed description, video and multiple photos. We include these items with the ultimate goal of transparency, but as a consignment dealership we do not build or restore these vehicles and therefore do not know *********************. This vehicle was sold as-is with no warranties as disclosed within the original listing & sales documentation. 

  We would like to work with you to determine an amicable solution and can offer immediate assistance via our consignment program. This would entail the vehicle being shipped back to our facility, where we would again market and sell it. This also gives us the opportunity to address your mechanical concerns and ensure that any items are resolved prior to the vehicle being sold again.

  Thank you for your patience, and we look forward to your reply. 

  Customer response

  08/09/2023

   
  Complaint: 20394663
  
  I am rejecting this response because:

  Number 1.) You didn't propose anything. If you want somebody to accept a proposal, then please make one. You say you're willing to "work with me through consignment." What in God's name does that mean? What are you proposing here? Please be specific! How will you sell the car and make me whole again to compensate for your misrepresentation of this vehicle? How long will this take? Etc.

  2.) I haven't even received paperwork on this vehicle so I can't prove I own it if I had to. I can't sell it myself and get the heap out of my life. How can you function as a dealership without providing things like titles to your customers? This is illegal! 

  If paperwork is an issue, you disclose that to your customer up front during the sales process. It's like when I look on a site like ********** and they're selling something without a title. They tell you that in the listing so you don't waste time. If you don't have access to the title of the vehicle, you should tell your customer that because I would have moved on! If I'm sending you money for a vehicle, I expect proof of ownership to be sent to me the next day! Where is the title to this vehicle? Why has it not been provided? 

  3.) The issues with the car itself are my final reason for rejecting your proposal. If you are in the business of selling cars, then you know when a car comes through your lot that it is not up to par. You knew this car was not up to par. You lied to me about it and that's not ok. You reference a "30 point inspection" but if you would have looked at any 5 points on this vehicle, you would have known it has major issues.

  You obviously had to move the vehicle, so you know that the ignition system is absolutely mickey ***** at best, but this was never mentioned at any point in time, despite me asking specifically about how the vehicle ran. To think that you can't turn a vehicle off with a key, and yet you didn't think enough of me as your customer to mention that, is absurd!

  You didn't mention that there are no seat belts in the front of the vehicle.

  I can go on but am limited in number of characters here. Let's just say that inadequate safety equipment given the year/make/model of the vehicle is unacceptable and should have been disclosed.

  Here are things right with the vehicle:

  The wheels and tires are appropriate

  The vehicle seems to stop, i.e. the brakes function as expected given the vintage of the vehicle.

  The suspension seems adequate

  The seats are appropriate and in good condition for the era of the vehicle.

  The lights function as expected.

  The bumpers are intact and seem appropriate for the vintage of the vehicle.

  Things like radio, heater and air conditioning not being present were as described and understood at the time of purchase.

  I have issues with just about every other aspect of the vehicle and we all know that a "30 point inspection" would turn up the same.

  Yhe vehicle doesn't run properly and you would have known that. Therefore, I'll assume there are other issues with the vehicle that I would discover once it is road capable.

  If you look at any body part on the vehicle, you can tell that the entire vehicle was very poorly done. Do you mean to tell me that your "30 point inspection" in no way shape or form includes the body of the vehicle? Do you employ people at your dealership who have experience with cars?

  I didn't expect to find parts of the vehicle containing rust that was not mentioned at any point in time that would have been found by anybody. I didn't expect to find clear evidence of parts of the vehicle being painted by a brush. I didn't expect that not a single door on the vehicle closes properly. I didn't expect to find that none of the keys operate any of the locks on the vehicle. I just can't go on all day here... But of course I literally can.

  Here's my proposal:

  Step 1) hire a shipping company to come get this vehicle

  Step 2) refund me my purchase price. I will eat the shipping cost to me and learn a valuable ****** to never do business with your dealership again. I will retract and delete all negative comments withing 24 hours of my refund being received in verified funds. This will save you far more than the value of the vehicle and is a great deal for your dealership.

  Step 3) you can do whatever you want to with the vehicle.

  I am an extremely patient and flexible person/consumer, but the way you misrepresented this vehicle is absolutely unacceptable. If you have an actual proposal you wish me to review, please advise as to dates, times, flow of money, who is responsible for what so that I may review an actual proposal. Ambiguous terms like "work with you" don't tell me anything.

  I encourage you to take advantage of my offer. 

  
  Sincerely,
  
  *******************

  

  Business response

  08/21/2023

  ****,

  As a consignment dealership we are selling each vehicle within our inventory for an individual as a service. Unfortunately we do not have the ability to offer an immediate return & refund due to this, we do not have a return policy. If we were to assist via this program it would entail the vehicle being shipped back to our facility where we would again market and sell it. On average we sell each vehicle within our inventory in less than 45 days. In this case, we will waive our consignment fee completely and ensure that the amount you originally paid for the vehicle is returned once it has been resold. 

  In regard to the vehicle title, it was delivered to you one week ago *** tracking 1ZV7645V0231201533. 

  Thank you, 

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