Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from WWVA for $26000 over the phone. Was told by the salesman that it had a 400ci engine which it didn't. After paying for the car, I questioned the salesman again the next day about the engine and he said it had a less expensive 326ci. The car had over spray on the engine components and bondo placed over untreated rust by the door jams and fender.There was paint damage that occurred at the dealership. Both the shipper and I had photos that indicated the damage was done while in the custody of WWAV. The title wasn't received for over 3-months although Colorado law states it needs to mailed to new owner with 30-days. The vehicle was purchased by WWVA through an auction. I wasn't able to drive the vehicle once the temporary tag expired because I couldn't register it in my home state.

  

  Business Response

  Date: 04/17/2025

  We apologize that you are having a negative experience with your newly purchased classic. Our mission at WWVA is to provide our customers with as much information as possible prior to purchasing. With this we include a ***************************** every listing, ***** high resolution photos and a detailed description of the vehicle specifications. Even so, it's important to note that we do not build or restore these vehicles and therefore do not know each and every detail. We do our very best to disclose known faults whether cosmetic or mechanical, but we also recommend that our customers come view the vehicle themselves prior to purchasing or have it inspected by a third party. In this case, you did come to our facility and thoroughly review the vehicle before deciding to move forwards. 
  
  To confirm, we never advertised the vehicle as having a 400ci engine nor did our salesman state that it did. When you inquired about the engine size, our records indicate that our salesman confirmed via the engine block casting numbers that the engine was a 326ci. Please find an original copy of the advertisement for the vehicle here **************************************************************************
  
  In regard to the title delay, we noted an issue with the document itself shortly after you purchased the vehicle. Due to this, we had to work with the auction in which we obtained the vehicle from along with the prior owner who had sold the vehicle through them in order to resolve it. Unfortunately this process ended up taking longer than expected and we sincerely apologize for the delay. To confirm, this issue has since been resolved and the title has been delivered to your location. UPS tracking 1ZV7645V0336392577

  Customer Answer

  Date: 04/20/2025

   
  Complaint: 23117746
  
  I am rejecting this response because: Honestly, do you think that anyone would believe that you have records of a salesman checking the engine block code on a car. The engine code on the car I purchased from you was completely covered with paint; you couldn't even read it. The attached photo shows the engine code prior to removing the paint; it was illegible. Another pic shows the code clearly after I removed the paint...these photos were taken by me after the car was shipped to my home. So, you might want to improve your record keeping procedures. Also, your dealership bought this car at an auction in November 2024. You owned the car knowing it had issues and then sold it to me.

  I also had to file a complaint with the ************** of Revenue (DOR) after 2-month because your dealership would not tell me anything about where the title was or when I could expect. And even after I filed the complaint, it still took you over 3-months to mail the title which is against Colorado 30-day law. You were investigated by DOR for my case and received a warning that will be filed on your state record (see attached email from the DOR).

  After I purchased the car, I received little if any assistance or communication from your staff. When confronted with problems, your protocol is to blame others for the company's incompetence and poor management practices. The way my transaction was handled shows that WWVA is dishonest and lacks simple business ethics. There's an opportunity for you to improve and hopefully you take advantage of it.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle was falsely represented had false reports of condition and running order wasn't what was promised through lict9ures and text conversations and they have several negative reviews on yelp I need help please

  

  Business Response

  Date: 03/23/2025

  We apologize that you are having a negative experience with your newly purchased classic. Our mission at WWVA is to provide our customers with as much information as possible prior to purchasing. With this we include a ***************************** every listing, ***** high resolution photos and a detailed description of the vehicle specifications. Even so, its important to note that we do not build or restore these vehicles and therefore do not know each and every detail. We do our very best to disclose known faults whether cosmetic or mechanical, but we also recommend that our customers come view the vehicle themselves prior to purchasing or have it inspected by a third party.
  

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from these people, it was a completely different condition than it was advertised, I am familiar with older vehicles, but it was not even close to what was advertised. Paid what they wanted, I accept the fact it was older and not perfect. However, I agreed to retain it , even though I was forced to have it towed after driving one mile. After 6 weeks they cant provide a title, and dont respond to inquiries . I would caution anyone from these people.

  

  Business Response

  Date: 12/21/2024

  As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

   We sincerely apologize for the delay in sending your title. in short, the prior owner failed to notarize the title where necessary and the initial delay was due to us having to send the title back to him to complete this. Following the notarization, we then had the title processed at the ************ where they determined that the prior state (********) did not add the vehicle to NMVTIS. They are currently resolving this issue and we should have the title back in hand within the next week. We will be sure to forward tracking information once the document is headed your way. 

  Please let us know if you have any additional questions or concerns. 

  Thank you, 

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Vehicle is a 1984 Chevrolet C10 pickup. The vehicle was purchased on 7/10/2024 from World Wide Vintage Autos for a sale price of $20,550, and the stock# is CLP3128. The initial sales of the vehicle was described as a "clean C10" and I knowing good and well the vehicle is 40 years old and will have some problems that need to be addressed. The extent of the problems that were definitely and not completely disclosed were a passenger cabin held on by three loose bolts, a frame that was almost rusted through in one section, the front spring crossmember is rusted through, rear brakes that did not work and were rusted solid, every piece of the suspension is worn out and damaged with the vehicle completely unsafe to drive. These are all items that should have been noted and addressed during the 30 point inspection but WWVA failed to do so. The list of repairs goes on and on and as of right now I broke the $10,000 mark with the transmission breaking ( they could not have foreseen that problem and I am happy it happened in the garage because it would have left me stranded). I have been in Email contact with **** ******* the sales manager who did kindly offer $500 towards repairs but when i asked for $2500 to assist at least with the frame repairs the conversation ended and no further contact has happened and that was 11/8/2024.

  

  Business Response

  Date: 12/10/2024

  We are sorry that you are having issues with the vehicle. As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.
  
  The vehicle was sold as-is, with no warranty but here at WWVA we want every customer to have a positive experience and remain here to help. We would like to increase our offer to $1,000 in an attempt to resolve this matter. 
  

  Please let us know your thoughts.

• Initial Complaint

  Date:11/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1972 Pontiac Grand Prix from this business in September 2024. As of November 2024 I have not received a title so that I can register this vehicle. I have made several calls and left several messages that have gone unanswered. My sales person was **** ******* **************

  

  Business Response

  Date: 12/10/2024

  We sincerely apologize for the ***** ******. Unfortunately there is a minor issue with the title that only the prior owner can correct and this must be completed prior to us processing and sending the title to you. 

  We will gladly reimburse you for any late fees that your DMV may require when you ultimately receive and switch the title into your name. 

  Please let us know if you have any additional questions / concerns. 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 1967 **** Bronco Transaction: 9/5/24 Received: 9/9/24 The vehicle was received this date but not by me. WWVA and their carrier made an error and shipped the car while I was out of town and unable to receive it.I picked up the vehicle on 9/14/24 Date Vehicle Inspected: 9/19/24 I had the vehicle inspected at ************************************** the business committed to provide you: A 1967 **** Bronco. I called in advance to discuss the vehicle and ask about the condition, both under the hood and cosmetically. The *** stated the vehicle passed its inspection and was running in good condition. He said there were no other concerns with the vehicle and the seller was just looking to move it quickly so priced it low to sell it. What the nature of the dispute is: The vehicle was grossly mis***resented. If even one of these issues was ***resented it would have deterred me from making this purchase. It is impossible for WWVA to not have known these issues existed and choose to mis***resent this vehicle to increase the value.The biggest issue and I can supply others upon request:Fiberglass Body rather that Steel: This is a significant oversight to mis***resent a vehicle because Classic **** Broncos with fiberglass bodies are typically worth less than $10,000. This alone is enough to deter any buyer at this price.Condition under the hood: Significant and several leaks, original transmission, original engine, original wiring, etc. This was not ***resented in the advertisement, inspection ***ort, or the phone call I had with them.Wood Blocks under/in the car: There are literally wood blocks located under the car between the frame and the body as support. This is something never acceptable in a vehicle and should have easily been noticed in the inspection.Whether or not the business has tried to resolve the issue: I have reached out but have not heard back yet.Vehicle Ad: **********************************************************************

  

  Business Response

  Date: 09/30/2024

  As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

  Please note that the body material was not questioned during the sale process as our sales team would have been glad to address this if it was a concern. To claim that a classic **** Bronco is worth less than $10,000 when having a fiberglass body is grossly inaccurate. In many cases, this is considered to be a significant upgrade from factory. We have sold hundreds of **** Broncos over the years of the same value and much higher that had a fiberglass body. 

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company hides behind the "consignment" moniker and sells garbage cars at inflated prices. They then don't back what they sell.

  

  Business Response

  Date: 08/09/2024

  As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22109477
  
  I am rejecting this response because:
   
  Complaint: 22109477
  
  I am rejecting this response because:
  It states that you test drove the vehicle I purchased, for 15 minutes, yet didn't disclose the most obvious flaws, most notably the loud exhaust leak of the engine, and the broken steering column, which made the car unsafe. You still have culpability for not disclosing these facts. You sold this vehicle at an inflated price, then said you would be able to help me out with some money back, and offered $500, on an estimate provided by a mechanic for $3,200. A $28,000 68 mustang should be complete and drivable. Even the most novice of "test" drivers could have noted these things, which you chose not to disclose.
  Sincerely,
  
  *************************
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/07/2024

  *****, we completely understand your frustrations and are sorry for the issues that you are experiencing with the Mustang. As mentioned previously, we do not rebuild / restore these vehicles and while we perform an inspection along with a test drive, we do not know every small detail or the wear of certain parts. These are well used and vintage vehicles and this is always why we highly recommend that customers come inspect each vehicle in person prior to proceeding with a purchase. 
  
  This vehicle was sold as-is, with no warranty. Even so, we have gone the extra mile and made a monetary offer to assist with the repairs that you would like to make to the vehicle. We care about our customers and strive to provide a stellar experience for each and every one of them. 

  We will revise our offer of assistance to $1,000 to assist with the issues you are experiencing, most notably the exhaust and steering repairs. 

  Please let us know if you would like to proceed. 

  Thank you, 

  Customer Answer

  Date: 09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/06/2024

   
  We had previously agreed to a $1,000 settlement as per the picture uploaded. I have sent several emails asking of they were going to ever send the additional $500. It has been over two months since I had sent another notorized form, so that they may issue a check. I expected them to hold to their word. 

  

  Business Response

  Date: 12/10/2024

  *****, we sincerely apologize for the delay. It appears that our accounting **** made an error and did not send the remainder of the payment to you, we will get that out right away. 

  Thank you, 

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1973 jeep from WWVA on November 9th 2023. On their website it was made that the vehicle in good working condition. Safety issues from the moment I got it. Safety belts not in rear seat, back seat nuts not positioned correctly, It appears that their was a fire in the front bay causing wires to get burned. They claimed the tires were new. Unfortunately they were made in 2005. I Took it to an off road shop and they said the frame to the tub is missing bolts which is very dangerous. Throughout this ordeal, I have been trying to get the WWVA to take this vehicle back and refund my money. WWVA is insistent that they are honest, and vehicle is sold as is. to"help me" they offered me $500, which i declined their offer due to the severity of the issues and $500 will not come close fixing the issues. The only option WWVA gave me was to return it under consignment. Meaning I wont get my money until they sell it. WWVA took the vehicle sometime in January of 2024 it was listed for $3,399 more than what I purchased it due to the upgrades i done to it but would only give me what i purchased it for. On 4/29, I received a call from ********, she works for USAA insurance. She claims that her insured customer is claiming that the vehicle I purchased late *************************** early 2023. Her insured parked it in a long term garage early 2023. In January of 2024 he went to look at it and then reported it stolen to ************** to clarify, I allegedly purchased a stolen vehicle from WWVA. I called ************* to verify, they confirmed the allegation. The police also said the owner purchased the jeep in 2021 by the same dealership. I have tried numerous times to deal with WWVA. ****, who sold me the vehicle is responsive but forwarded me to ***** who is not responsive at all. Unfortunately i had to seek legal counsel and they to are not getting response from ***** or anyone at WWVA.

  

  Business Response

  Date: 07/05/2024

  ******, 
  
  While we are disappointed to see the multiple reviews you have left us this morning, we do understand your frustration and ultimately are still more than willing to work with you on a solution on this. Given the situation, we feel that it's important for you to see the timeline of communication between our company and your legal representation. 
  
  We provided a full overview of what we know thus far on Tuesday, May 28th. This explained that when WWVA obtained the vehicle prior to the sale to you, there was no theft flag shown. Thus we had absolutely no way of knowing of the issue, we would never deliberately sell a stolen vehicle. Please find the vehicle NMVTIS report (attached) that we pulled back on 9/05/2023 at the time of acquiring the vehicle, there is no theft record shown. Also note, we didn't receive a reply from your representation following this email for over two weeks. And finally received a reply on June 12th notifying that another attorney would be taking over the case. 
  
  Lastly, as requested we reached out to your attorney again on 7/02 well before end of business and have yet to receive a reply regarding if he can discuss via phone.

  Thank you, 

  Customer Answer

  Date: 07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they are working with me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/31/2024

  Hello,

  I opened this complaint early this Month.  WWVA reached out to me and said they are going to work with me on a solution.  They sold me a stolen vehicle, which they said they didn't know, and all records pointed out that it had a clear title.  2 months after purchasing the vehicle I received a phone call from an insurance company saying their insured reported the vehicle stolen.  WWVA is saying they are not liable and not willing to refund my money.  I would like to open this case back up.  

  

  Business Response

  Date: 08/09/2024

  As we originally mentioned, when WWVA obtained the vehicle prior to the sale to ****** there was no theft record shown. Please find the vehicle NMVTIS report (attached) that we pulled back on 9/05/2023 at the time of acquiring the vehicle, there is no theft record shown and thus the vehicle was not marked as stolen whilst in our possession. 

  We have spent countless hours discussing the issue with ******, communicating with the ************* of Motor Vehicles, speaking with prior owners of the vehicle and ultimately trying our hardest to determine a solution for this matter. While we our doing our best to help, we cannot take responsibility for a vehicle that was marked as stolen well after we sold it as we did our due diligence to ensure that it had a free and clear history prior.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 21934756
  
  I am rejecting this response because:  To the best of my knowledge, you sold this vehicle twice in less than 4 years.  In *************************************************************** January of 2024.  You should have known the person selling you the vehicle in 2023 did not acquire it legally.  the person who sold you the car would given you a legal pink slip given by the State of Colorado.  I believe It's impossible for you to not have known the person who sold you the car was not the legal owner.  Therefore, your claims that you were diligent are specious and lack any foundation in logic or reason.  I believe either you knew this was stolen or your process lacks adequate checks and controls.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have visited this car dealership in person multiple times, and felt that it was a reputable establishment. When a vehicle was posted online, I talked to a salesman, and we shared an inspection report as well as communication by phone text and email. I was told the vehicle Had no visible leaks and bought the vehicle without seeing it and had it delivered. When the vehicle arrived, it did have visible leaks, and has continued to need additional repairs and the company told them to let me know what I found, and they would be in touch. Now that I have paid invoices for repairs, they are not responding to me. After the vehicle arrived after being shipped, I also asked when I would be receiving the title for the vehicle. I was told that they didnt have a title and had requested it. They did not provide me a temporary registration for the vehicle either. It is requirement by Colorado state law that a dealership cannot sell a vehicle without a title, and if they are trying to do so they need to disclose that to the seller and they only have 20 days Maximum to provide the title after purchase. I am now on day 28 since purchasing the vehicle, and I have still yet to receive my title. So not only I out an additional $2500 Ive had to pay and repairs for a vehicle I was told had no leaks, I still dont have a title for the vehicle either and the company is breaking Colorado state law. I looked at ****** reviews online, and it sounds like many others are in the same position as me, and being told that the vehicles are and running order, working order, no leaks or no issues, and when the vehicles are being shipped, they are not receiving what they were told was the condition of the vehicle and are also out thousands and thousands of dollars.

  

  Business Response

  Date: 05/29/2024

  We sincerely apologize for the delay in receiving your title, the document is currently in route to your address via **** tracking 1ZV7645V0224617134
  
  Furthermore, even with the vehicle being sold on an as-is basis. We wanted to do our very best to resolve the repair situation and have since offered $500 of monetary assistance. 
  
  As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 25 I purchased a 79 Bronco from internet. Photos obviously photoshopped add claimed it had ice cold A/C there are no ducts connecting to the vents so no a/c. ****** claimed 40% the brake lines had rust in them and parts so corroded they couldnt move Claimed to be 4x4 that doesnt work. The frame is bent and doors and hood dont align. So much bondo covering up rust there isnt a straight spot on the body. When the driver that delivered it got out of it the weather stripping came completely off the door. No fault of his just how ****** moused this vehicle was put together and sold as good condition when it is in very very poor condition

  

  Business Response

  Date: 05/03/2024

  ***, we sincerely apologize for any inconvenience you've experienced with your newly purchased vehicle. As mentioned on our website, all disclosures and reiterated by our sales team we do not rebuild or restore these vehicles to any degree. We are a consignment dealership and each vehicle in our inventory we are selling for an individual as a service. We go far beyond our competitors when it comes to expressing the condition of each vehicle by listing a 30-point inspection report, 50+ photos, a detailed description and a video in every vehicle advertisement. Our goal is to be as transparent as possible so our customers have an idea of what to expect PRIOR to purchasing. Even with these items in place, we still always recommend that our customers come view the vehicle in person or send a third party to our location to look for them.

  Please send us a detailed overview and description of all issues that you are having with the vehicle and we will do our very best to assist. This can be emailed to ********************************

  Thank you,