ComplaintsforWWVA

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2023 I purchased a **** **** Bronco from WWVA. When I received the vehicle it had many safety and mechanical issues. First, the vehicle had no seat belts, after the first drive several bolts fell out of the vehicle into the cab area. Bolts from the doors were loose and incorrect. There also was no roll cage and the seats were barely bolted down, with some parts of the seat frames missing bolts. On top of all of this the vehicle ran very roughly and sounded and acted like it was going to blow up or catch fire.With the vehicle being undrivable I took it to my trusted auto mechanic who i use for my business, they service over 100 vehicles for me. The mechanic figured out that the reason why the vehicle was running so rough. The reason is whoever programmed the engine control computer did so with pirated software and it cannot be repaired because we would have to have acccess to the same pirated software which is illegal. In addition to this my mechanic found that the fuel pump stays on at all times which is huge saftey hazard and should have been caught on the dealership's "30 point inspection". After reading the numerous (very similar) other complaints filed with the BBB I am convinced that WWVA buys junk cars and has a shoddy mechanic slap them together enough for some false advertising photos to scam online buyers into forking over their hard earned money for an unsafe heap of garbage.

  

  Business response

  11/03/2023

  We are sorry that you are not completed satisfied with the vehicle. We are a consignment dealership and each vehicle within our inventory we are selling as a service. WWVA does not rebuild, build or restore vehicles to any extent. Additionally we disclosed within our listing that the vehicle does not have seat belts, this is shown within the 30 point inspection referenced. We also did not advertise the vehicle as having a roll cage or roll bar. As far as the running issues, the vehicle performed well within our possession we noticed no evidence of rough running. We do our best to disclose numerous imperfections on each vehicle via a ***************************************** each of our listings along with a detailed description, video and multiple photos. Condition relating to classic vehicles can be subjective, and this is why we highly recommend coming to see the car yourself prior to purchase or sending a 3rd party to look on your behalf. 

  We remain here to help, please feel free to contact us at any time for we will try our very best to improve your experience. ************ or ********************************

  Customer response

  11/04/2023

   
  Complaint: 20803108
  
  I am rejecting this response because:
  There is no way the vehicle ran correctly in your possession. The vehicle is going to cost upwards of $20k get running in a safe. I wasnt even able to put 20 miles on this vehicle before it ended ** in the shop for a complete engine rebuild. There is a reason why you have so many bad claims on BBB. All sound similar to mind. Where there is smoke there is fire. Especially in the case of my bronco with a defective fuel pump and blown engine that could have been a deadly combo!
  Sincerely,
  
  *******************************

• Initial Complaint

  07/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $31,500 to purchase a ****** Land Cruiser and $1,600 for shipping to my location. The vehicle was flat out misrepresented in the listing.The vehicle would not stay running long enough to back it off the trailer it came on and the driver and I had to push it off the trailer.The motor had been changed previously but it wasn't explained that the key doesn't turn the vehicle on and off.The battery goes totally dead after about 1 hour of running. I think due to a bad alternator but I haven't wanted to do anything to the truck since it needs to be returned.The truck barely idols and does so very roughly.The motor which was explained as in great shape and plenty powerful for the truck lacks the ability to keep up with traffic and leaks oil.The keys don't operate the door locks.The doors don't open and close properly.There is extensive body/paint work done that was done in a VERY poor fashion, including some areas painted by brush. The tailgate latch is broken.The front seats don't have complete seat belts.The ground and power cables both need to be redone.Other wiring on the vehicle is poorly done at best.I haven't received any title or appropriate paperwork to transfer ownership and it has been over a month. So as of the writing of this complaint, I have a vehicle I can't drive because I can't show I own it and can't insure it. And the vehicle isn't road worthy of I could get it on the road. This dealership needs to make me whole and come get this thing off of my property. I did file a complaint with the business directly but since the sales person was basically in the witness protection program after the sale, I wanted to make sure I addressed my concerns elsewhere as well. I've owned in excess of 200 cars and have never had such a poor experience. I understand this is a used car but my concern is the blatant misrepresentation of the vehicle that was clearly known and ignored. I feel betrayed! Thank you,****

  

  Business response

  08/07/2023

  ****, 

  We sincerely apologize for the issues you are encountering with your newly purchased ******* Here at WWVA we perform a surface level ***************************************** each of our listings along with a detailed description, video and multiple photos. We include these items with the ultimate goal of transparency, but as a consignment dealership we do not build or restore these vehicles and therefore do not know *********************. This vehicle was sold as-is with no warranties as disclosed within the original listing & sales documentation. 

  We would like to work with you to determine an amicable solution and can offer immediate assistance via our consignment program. This would entail the vehicle being shipped back to our facility, where we would again market and sell it. This also gives us the opportunity to address your mechanical concerns and ensure that any items are resolved prior to the vehicle being sold again.

  Thank you for your patience, and we look forward to your reply. 

  Customer response

  08/09/2023

   
  Complaint: 20394663
  
  I am rejecting this response because:

  Number 1.) You didn't propose anything. If you want somebody to accept a proposal, then please make one. You say you're willing to "work with me through consignment." What in God's name does that mean? What are you proposing here? Please be specific! How will you sell the car and make me whole again to compensate for your misrepresentation of this vehicle? How long will this take? Etc.

  2.) I haven't even received paperwork on this vehicle so I can't prove I own it if I had to. I can't sell it myself and get the heap out of my life. How can you function as a dealership without providing things like titles to your customers? This is illegal! 

  If paperwork is an issue, you disclose that to your customer up front during the sales process. It's like when I look on a site like ********** and they're selling something without a title. They tell you that in the listing so you don't waste time. If you don't have access to the title of the vehicle, you should tell your customer that because I would have moved on! If I'm sending you money for a vehicle, I expect proof of ownership to be sent to me the next day! Where is the title to this vehicle? Why has it not been provided? 

  3.) The issues with the car itself are my final reason for rejecting your proposal. If you are in the business of selling cars, then you know when a car comes through your lot that it is not up to par. You knew this car was not up to par. You lied to me about it and that's not ok. You reference a "30 point inspection" but if you would have looked at any 5 points on this vehicle, you would have known it has major issues.

  You obviously had to move the vehicle, so you know that the ignition system is absolutely mickey ***** at best, but this was never mentioned at any point in time, despite me asking specifically about how the vehicle ran. To think that you can't turn a vehicle off with a key, and yet you didn't think enough of me as your customer to mention that, is absurd!

  You didn't mention that there are no seat belts in the front of the vehicle.

  I can go on but am limited in number of characters here. Let's just say that inadequate safety equipment given the year/make/model of the vehicle is unacceptable and should have been disclosed.

  Here are things right with the vehicle:

  The wheels and tires are appropriate

  The vehicle seems to stop, i.e. the brakes function as expected given the vintage of the vehicle.

  The suspension seems adequate

  The seats are appropriate and in good condition for the era of the vehicle.

  The lights function as expected.

  The bumpers are intact and seem appropriate for the vintage of the vehicle.

  Things like radio, heater and air conditioning not being present were as described and understood at the time of purchase.

  I have issues with just about every other aspect of the vehicle and we all know that a "30 point inspection" would turn up the same.

  Yhe vehicle doesn't run properly and you would have known that. Therefore, I'll assume there are other issues with the vehicle that I would discover once it is road capable.

  If you look at any body part on the vehicle, you can tell that the entire vehicle was very poorly done. Do you mean to tell me that your "30 point inspection" in no way shape or form includes the body of the vehicle? Do you employ people at your dealership who have experience with cars?

  I didn't expect to find parts of the vehicle containing rust that was not mentioned at any point in time that would have been found by anybody. I didn't expect to find clear evidence of parts of the vehicle being painted by a brush. I didn't expect that not a single door on the vehicle closes properly. I didn't expect to find that none of the keys operate any of the locks on the vehicle. I just can't go on all day here... But of course I literally can.

  Here's my proposal:

  Step 1) hire a shipping company to come get this vehicle

  Step 2) refund me my purchase price. I will eat the shipping cost to me and learn a valuable ****** to never do business with your dealership again. I will retract and delete all negative comments withing 24 hours of my refund being received in verified funds. This will save you far more than the value of the vehicle and is a great deal for your dealership.

  Step 3) you can do whatever you want to with the vehicle.

  I am an extremely patient and flexible person/consumer, but the way you misrepresented this vehicle is absolutely unacceptable. If you have an actual proposal you wish me to review, please advise as to dates, times, flow of money, who is responsible for what so that I may review an actual proposal. Ambiguous terms like "work with you" don't tell me anything.

  I encourage you to take advantage of my offer. 

  
  Sincerely,
  
  *******************

  

  Business response

  08/21/2023

  ****,

  As a consignment dealership we are selling each vehicle within our inventory for an individual as a service. Unfortunately we do not have the ability to offer an immediate return & refund due to this, we do not have a return policy. If we were to assist via this program it would entail the vehicle being shipped back to our facility where we would again market and sell it. On average we sell each vehicle within our inventory in less than 45 days. In this case, we will waive our consignment fee completely and ensure that the amount you originally paid for the vehicle is returned once it has been resold. 

  In regard to the vehicle title, it was delivered to you one week ago *** tracking 1ZV7645V0231201533. 

  Thank you, 

• Initial Complaint

  06/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a **** GMC from Worldwide Vintage Auto when they posted it as free shipping. After a few days I called to see if the truck was shipped yet. The salesman would not answer my calls and only replied in a text saying he did not handle the shipping and to contact the shipping department. When I contacted the shipping department, the lady was very rude and said she did not know when it was going to ship. So I then called ***** the other shipping person and was only told it was on the board. After three weeks I tried to contact the salesman ***** and again no luck. He would only reply in a text and say contact the shipping department. ***** was easy to contact and very helpful when I was buying, but not at all after I paid for it. ***** replied in a text saying he added 200 dollars to the shipping to help **************. after about four and a half weeks I tried to call ***** again with no luck! I sent a text saying to send me a refund or ship the truck. With no luck, I finally called my own shipper to get the truck. It was picked up the next day and delivered three days later for only ******* dollars. I tried to call ***** again with no luck, so called the store number and got a hold of a different salesman and told him I was sending a truck to pick it up. ***** then replied in a text saying I was more than able to to that with no kind of offer to pay for it! The free shipping is a scam to get you to buy the car! The truck sat there for over a month!Now it gets even better. The truck was not what they described on their site! On their 30 point inspection sheet it says batteries and cables are good. Truck would not hardly start to get it off the truck. One dead battery with the cables cut off it and one battery with a dead cell! Also tey stated COLD Ac working. Not ******** *********** leak in crank case. Motor has to come out! Broken brake line at master cylinder that was repaired by clamping a rubber hose to the master cylinder, so dangerous! and so much more!

  

  Business response

  06/07/2023

  Don,

  We sincerely apologize for the delay in shipping your vehicle. Occasionally, we experience delays in locating a carrier as we utilize third party companies and are at the mercy of their timeframes & availability. We offer this as a service, and customers can opt to utilize their own transportation at any time. 

  Furthermore, it's great that you were able to have the vehicle transported so quickly on your own. It sounds like there is a bit of confusion surrounding our shipping promotion offered last month, but we can assure that the promo is completely legitimate. With this, we would like to offer to cover the costs you incurred while arranging the transportation yourself. If you would be so kind as to email ** an invoice or receipt showing payment, we will have a check promptly mailed to you for the amount. Please send this to ********************************

  Thank you, 

  Customer response

  06/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer response

  06/14/2023

  I filed a complaint with the BBB about the free shipping scam and other scams that Worldwide Vintage Auto was doing. Worldwide Vintage auto agreed to pay back ******* for the shipping. After I marked the matter resolved with the BBB, I get an email from WWVA saying Hi, See attached. Just sign, have notarized and email back to me. Also, we'd just need the Yelp review removed as well. Thanks ***! there was nothing in the first agreement that said we will pay for the shipping, if you do these things. I'm not signing an agreement that says I can't tell others about the way I was treated or taking down a review I posted. This whole business is a complete Scam.

  Desired Outcome:

  ***** their agreement to pay back the shipping

  
  

  

  Business response

  06/14/2023

  Don, we most definitely are not in the business of scamming you or any of our customers for that matter. As mentioned previously, the free shipping promotion is completely legitimate hence our immediate offer to refund you the amount spent on shipping even though you did not utilize our program. Considering that the situation would be resolved if you were to accept this offer, we simply request that any negative feedback posted online be removed as it is no longer relevant.

  Customer response

  06/15/2023

  I am rejecting this response because: You said in your first response that if I provided you with an invoice, you would send me a refund. After I accepted your offer through the BBB, you sent me an email wanting me to sign an agreement and take down my reviews I left. None of that was said when you sent your offer to settle the dispute. You are playing games to keep your rating up with the BBB and if you intended on paying for the shipping, you would have done so before I even filed a complaint with the BBB, and if you would have done so, I would have never left a bad review or filed a complaint. Refund my shipping cost and I will update my review saying that you paid it, but people need to know what kind of business you run and hopefully this will not happen to them. Good day sir!
  
  Sincerely,
  
  ***********************

  

  Business response

  06/16/2023

  Don, as a BBB accredited business we must remain in line with accreditation standards. We sincerely apologize for any confusion caused by our most recent response, and will ensure that your shipping refund is processed right away. 

  Thank you, 

  Customer response

  06/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a **** willys wagon on 3/3/2023 for the price of $26,300. The vehicle I received was a **** according to the title I received. The vehicle has no vin number tag attached to it. I have searched, my inspection mechanic searched, and the ****************** Troopers have searched the vehicle for a vin tag. The state trooper advised me the only way to correct the problem is to travel to the state ******* DMV, submit the form that he signed, and then tow the vehicle to an enhanced inspection station for an enhanced inspection and installation of a new VIN plate. WWVA did not verify the vehicle had a vin plate or even what year it was before they sold it. The vehicle was also undrivable as delivered to me. It arrived out of gas, with a dead battery. The vehicle would not idle for more than 5 minutes without stalling out due to the carburetor loading up. Upon inspection, I determined the floats were installed improperly, which lead to the motor running rich as well as gas dribbling out of the carburetor. The vehicle briefly caught fire when the gas dribbling from the carb dripped onto the exhaust headers. There was no steering due to a cracked power steering fluid hose. The connection between the steering box and the tie rods is also loose. In summation, I received a vehicle that could not be driven or registered. I paid for a complete running vehicle and have received a unregistrable project vehicle.

  

  Business response

  05/04/2023

  *******, we sincerely apologize for the issues that you are encountering with the Willys. The year discrepancy was a clerical error on our part, and we did our best to promptly notify you of this after the sale.

  Our records show that the vehicle has a ******** assigned VIN tag. Would you be so kind as to confirm that it is not present on the firewall, door jamb, or base of the driver's seat?

  Customer response

  05/05/2023

   
  Complaint: 19997694
  
  I am rejecting this response because:
  I have looked on the firewall, inside the vehicle, and on the frame. My state licensed inspection mechanic as well as the ****************** Police have inspected the vehicle inside and out. There is no *** plate to be found. When I reached out to **** from Worldwide Vintage Autos he admitted that they have no pictures of the *** plate and could not give me an exact location of the plate. **** insisted that it was on the firewall.

  As to the "clerical error" on the Bill of Sale, I was never notified that it was a ****. That was only revealed when I opened the envelope with the title. I signed a contract to purchase a **** Willys with a *** plate. I received a **** with no *** plate. I held ** my end of the contract in good faith. At this point I would like to return the vehicle for a refund. 
  Sincerely,
  
  *******************************

  

  Business response

  05/12/2023

  *******, due to the year discrepancy along with the inability to locate a VIN tag we will allow you to return the vehicle in exchange for a full refund. 

  We will be in touch via email with an overview of how the return will be handled. 

  Customer response

  05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  02/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  October of last year I put a deposit on a Dodge ram that was being sold by worldwide vintage autos. Spent about ****************************************************************************************************** pristine shape and that it ran very well. I put a deposit on the vehicle and told the salesman that I was setting up financing with my bank. When I started setting up financing my bank let me know that the vehicle had a salvage title. The dealership refused to give me my deposit back on the vehicle even though they never disclosed to me that it was a salvage title. Nowhere in the basic listing of the vehicle was the information posted that it had a salvage rebuilt title. This dealership still refuses to give me the deposit back to this day. Many of their vehicles listed also have salvage titles and many reviews online are from customers that have had the same issue with the dealership.

  

  Business response

  02/08/2023

  Here at WWVA we list very few salvaged vehicles for sale annually. But when we do, per ******** law we disclose that the title is branded as salvage. With any vehicle newer than ****, we also provide a FREE Autocheck report so our customers can view the vehicle history in its entirety.
  
  Here is the original listing of the vehicle that you are referencing. Under the section labeled "DISCLOSURE" we define the salvage title with the exact wording "Salvage Title Due to **** Accident in *******" *********************************************************************

• Initial Complaint

  12/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I recently bought a **** **** F-150 from WWVA for around $19000. I reviewed the maintenance report that was shown on their website along with the vehicle. This report was completely falsified which I believe is illegal to do. The report said the transmission, oil, suspension and so on had recently been serviced and that all parts of the truck were at a satisfactory condition according to their inspection. After my mechanic reviewed the truck, I was informed that it has major engine coolant problems along with severe oil leaks, the steering column is busted..the fluids had not been changed as well along with so much more including the suspension that is trash. This amount does not include the cost for new shocks, struts and alignment that were supposedly new and serviced recently as well. I would like the cost to be covered that I had to pay to have this truck fixed and safe to drive which has totaled to $7984.I contacted WWVA to see if they could assist via email and telephone but have not heard back from anyone. This vehicle is not safe for the road without these repairs and therefore should not have been sold with the impression that it was in good condition.I would like WWVA to assist with paying for these repairs. I understand that it is a used vehicle..but this is more so a lemon and a death trap than anything.

  

  Business response

  12/30/2022

  We sincerely apologize for any inconvenience you have experienced with the vehicle and remain here to help in any way that we can. It's important to note that we do not build, restore or modify vehicles and do not complete any sort of work outside of our 30-point inspection. We try our very best to be transparent with every vehicle through our photos, videos and detailed description but always recommend that folks come inspect the vehicle themselves or have a third party inspect as there are still unknowns.

  Within the complaint you are referencing the Autocheck vehicle history report, this displays the mileage along with ownership history of the vehicle and is in no way related to condition. Our 30-point inspection reviews the operability & current condition of the vehicle systems. Please note that nowhere in our original advertisement do we state that "the transmission, oil, suspension and so on" were recently serviced, the original listing can be seen here **********************************************************************

  This vehicle was sold as-is, with no warranty. Even so, we are willing to work with you in an attempt to improve your experience and determine an amicable solution. Please email a detailed review of the report from your mechanic to ********************************* Once received we will review with our team and contact you promptly. 

  
  

  Customer response

  01/05/2023

   
  Complaint: 18641450
  
  I am rejecting this response because:

  When a business provides information such as a ********************** a vehicle history report for potential buyers, it should be accurate. Upon receiving the vehicle, it was very inaccurate. Providing false information is fraud. I would like WWVA to help pay for the repairs. I have been in contact with the manager and was offered $500, which is a mere fraction of the cost to repair this vehicle. 
  Please meet me in the middle so we can find a solution to this. 
  Wether the vehicle is taken back and I am compensated for the costs  or if WWVA will help pay for the repairs.
  
  Sincerely,
  
  ***************************

  

  Business response

  01/15/2023

  Our 30 point inspection along with the vehicle history report provided within the listing are accurate, and Worldwide Vintage Autos stands behind them completely. We sympathize with your situation and the unfortunate issues that you are having with the vehicle but to claim that we have falsified information is simply incorrect. Selling over ***** vehicles annually, our goal is to provide both an easy & transparent buying experience. What you are encountering is not uncommon on a 30+ year old used vehicle. Which is why we highly encourage people to come view each vehicle in person prior to purchasing which you did not do in this case.

  We will revise our offer of assistance to $750, please note that this is our best & final number as the vehicle was sold on an as-is basis and no warranty. We are not obligated to assist but have decided to in this case in an effort to determine an amicable solution for you. 

  Customer response

  01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I do want to state that the Car Facts history report does not match with the report your company provided and that the car is less than 30 years old. I want to move on from this situation and not deal with this anymore. I will take the $750, it would be helpful. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hi, In August I bought a **** **** f350 from wwva. I choose to purchase this truck based on their description, photos, and the vehicle inspection report. I felt that if these where accurate the price they were asking was fair. The inspection report was fairly detailed and included the inspection of the main systems of the vehicle including brakes, steering, exhaust, a/c, lights, and so on. The report also stated that there was a 10 minute test drive. They included many photos, including exterior and interior. They also included pictures of the damage, including dings, dents, scratches, and imperfections in the paint. When the shipper delivered the truck to my house in ******** and parked the truck in my driveway, I quickly realized it was not what was presented in the ad. As I walked around the truck I saw what was major damage to the front of the bed and the back of the cab. They are great at showing pictures of the little stuff you would expect on a vehicle of this age but apparently avoid showing pictures of damage that could affect the price. They also didn't show a picture of a drilled out door lock. The estimate for the body damage is ******* After looking the truck over I started it only to immediately noticed what was the unmistakable sound of a exhaust leak and smelled it inside the truck. The report stated the exhaust was in good condition with no leaks. Whoever did the claimed test drive could not have missed this as it only gets louder as you step on the gas. The repair for this was *******. I tested the a/c which didn't work at all. The report stated the a/c blew cold. The repair for this was ******. When I test drove the truck I could hear the power steering pump whining, afterward I checked the pump reservoir only to find it low. It was low due to what was a high pressure line leak. The inspection report stated the system was in good condition. I don't have enough space to cover it all. The inspection report was clearly falsified. ************

  

  Business response

  11/23/2022

  It's important to note that we do not build, restore or modify vehicles and do not complete any sort of work outside of our 30-point inspection. We try our very best to be transparent with every vehicle through our photos, videos and detailed description but always recommend that folks come inspect the vehicle themselves or have a third party inspect as there are still unknowns.

  This vehicle was sold as-is with no warranty. In an attempt to find an amicable solution we have offered **** an amount that will help him with the repairs that he is encountering. At the current time, we have yet to receive a response from him. 

  Customer response

  11/25/2022

   
  Complaint: 18453594
  
  I am rejecting this response because: falsifying a vehicle inspection report is fraud. what they have offered to compensate isn't enough.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/26/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On August 23rd I began a consignment contract to sell my **** Charger SE with WWVA. The Terms of the contract were a 60-day period, $27,000 net upon sale when the vehicle sells less the Inspection fee ($350) & any possible shipping. The Safety Inspection was completed on August 25th. During the 60-day period I have stayed in contact with WWVA by phone and email about the status of my vehicle. On October 5th, I spoke with WWVA that I decided I would not extend my contract past the 60-day period, & would instead plan to pick it up. During that call, I asked the Consignment Manager (***********************) Ive been working with if there was any serious interest in my car. He informed me there had been recent interest, but during the viewing of the car, they had trouble keeping it running. I said that it was odd, never happening before. At no point during this call did the Manager say any repairs were recommended, let alone already completed. On Oct. 25th I emailed again to confirm Nov. 1st pickup of my car. At that time the Manager sent me a service bill including the expected $350 Safety Inspection fee outlined in the contract. Additionally, the bill included a total of 6.8hrs of labor billed at $120/hr, or $816 more. Some of that work was done back in August, some late September. Per the contract I signed with WWVA, line 20.) Service and Repairs states: All work to be performed shall be approved by the Consigner, in writing, prior to completion. At no point during the 60-day period did I provide verbal or written consent. In fact, I was not informed of ANY of the work completed until receiving the invoice for an additional $816. While labor charges are clearly listed in the contract, I believe WWVA breached the contract by not following their own policy of communication and consent about repairs. I called to discuss the matter with ******. He was unable to answer the questions and did not seem willing to provide further information. I ended the call.

  

  Business response

  10/28/2022

  *******, 

   

  We apologize for the miscommunication. While you did approve the repairs via phone, you are correct in saying that we did not follow up with an email solidifying the approval in writing. Due to our mistake, we are willing to reduce the repairs completed on the vehicle to $289, instead of $816. 

  Please give us a call at your earliest convenience to discuss. 

   

  Thank you, 

• Initial Complaint

  10/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On March 21, 2022 I purchased a **** ***** K10 stepside from WorldWide Classic Cars Dealer #**** of *************************************************************. I purchased it for $24,400. It was sold to me As Is No dealer warranty. I was not able to inspect the truck due to the distance. I did see a lot of pictures of the truck but these pictures could have been doctored for all I know. I paid cash through a loan from Lightstream. It took about 2 weeks to have the truck shipped to my address in Shreveport, Louisiana. I registered the truck in ********** **. I drove it for the first time to the mechanics to have a side step installed. It only drove for 1 block when it died. I had it towed to the mechanic. After his inspection he stated that the steering column was never extended and slipped out of place while driving the truck. This is a very dangerous issue. I could have been on the highway and loss total control of the truck. I could have been seriously hurt. After further inspection by a licensed mechanic more serious issues were revealed. There is a crack in the motor block, The transmission needs to be replaced completely. The mechanic stated that there was an insert in the motor to hold it together to transport it. To date I have spent at least $1500 dollars on the truck. This does not include a new motor block and transmission. I don't have the funds now to do all of these repairs. The estimate for a new motor block and transmission for this year truck could run up to $10,000. I purchased a frame of a truck.The WWVA is basically a scam. The site shows multiple pictures of the outside, the inside and the engine. The pictures could be of any truck. The pictures present a beautiful shiny truck. I believe that it is all fake. Even if they consign the trucks they need to insure that the truck is running and safe.I don't believe that the truck would have even passed a 30 point safety inspection.I am asking that WWVA pay for a motor and transmission.

  

  Business response

  10/13/2022

  Hugo, 

   Please note that WWVA does not edit or doctor any images within our listings, our goal is to be as transparent as possible. To do this we show over 40 photos and a video of each vehicle along with a two page 30 point inspection report. Please reference the original listing of your vehicle here https://www.worldwidevintageautos.com/vehicles/10164/1983-chevrolet-k10

  As seen within the vehicle listing we have multiple disclosures stating that interested parties should view the vehicle themselves or have a third party view prior to purchasing. We are a consignment dealership, and do not build or restore these vehicles. Thus, we do not know every detail and this includes potential imperfections. 

  Example: *We encourage inspections. We disclose defects detected within our one hour, ************************************************************************************* addition, we are not you; purchasing a vehicle is very subjective. Come visit our showroom in ******, **, we would love to meet you in person!

  Example: *Please note that WWVA does not inspect engine size or compression due to the need to "open up" the motor. Additionally, WWVA does not verify the integrity of vehicle frames, floor pans or suspension systems. 

  Example: *Vehicles are sold AS-IS, WHERE-IS with all faults known/unknown and with no implied warranty. 

  We sincerely apolgize for any issues that you are encountering. In the attempt to resolve the situation and determine an amicable solution we will offer $500 of assistance towards the repairs you are encountering continent upon receipts & documentation being provided by your mechanic. 

  Thank you, 

  Customer response

  10/18/2022

   
  Complaint: 18190147
  
  I am rejecting this response because: My repairs have greatly exceeded 500 dollars.  I have been waiting for the receipts.  I uploaded the first repair receipt for $433.  I will be uploading more.  
  
  Sincerely,
  
  ***********************

  Customer response

  10/20/2022

  We submitted an invoice for the current repair, We are willing to accept the offer of 500 dollars.  The truck will need more repairs but we are unable to secure an estimate at this time.  We have been told it will need a new engine mount amongst other repairs.
  How can we reverse the decision not to accept the 500 dollar offer? And if we accept it does that preclude us from filing another complaint for more money as the repairs are needed?
  ***********************
  

  
  

  Customer response

  10/21/2022

  I am willing to accept the settlement of 500 dollars.  I have spent 433 so

  far which you can see by the receipt  I have been advised by the mechanic that I need more repairs in order to be able to drive the car safely.  But I am not able to provide a written estimate in the time frame provided by BBB.

   

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a **** ***** Panel Truck on2/9/2022 that was advertised as being restored. Please note, the steering shaft came apart and we had no steering! Thank goodness this happened in the driveway and not on the road. 1.Brake lines were installed wrong on proportioning valve 2.Bolts and nuts are missing from front cross member 3.Coil springs cut and fall out of pocket when truck is put on a lift- when the truck is lowered, the truck sits sideways until moved and then the coil springs bangs back into place 4.Frame was cut to allow clearance for tie rods in the wrong location 5.Different size lug nuts on front tires 6.Upper control arm shaft bolts are loose (see video )7.Transmission is held in to the cross member with 1 bolt and no nut 8.Transmission is out of alignment 9.Transmission shifter bracket has no nuts on the bolts (hard to get into gear)10.Fuel line from gas tank to carburetor laying on the muffler 11.Speedometer cable melted and laying on the muffler 12.Parking brake cables are both cut 13.Steering column worn out and excessive play in bushings- Steering shaft fell apart and improper U joint used in steering shaft 14.Bolts holding rack and pinion to frame bottom out causing them not to be tightened all the way- rack and pinion is loose 15.No nuts on engine mount bolts and bolts are too small 16.Engine mounts have incomplete welds 17.Gas gage doesnt work 18.Alternator bracket is cracked 19.Gas line crimped by carburetor 20.Leaf springs on passenger side are twisted and ready to pop out 21.Bolts missing on leaf springs on passenger side 22.Lower shock mounts cobbled together 23.Lower mount is wrong on leaf springs 24.Door handle fell off on the inside 25.Hood will not close correctly, latch is bent 26.Fender bolts are loose and they were hardware store bolts (see video)27.Speedometer doesnt work 28.Temperature gauge doesnt work 29.Knobs are loose and fall off from 30.A/c not hooked up or charged, compressor bad

  

  Business response

  03/15/2022

  ***, we are sorry that you are unhappy with your purchase. WWVA performs a surface level inspection on each vehicle to show what is/isn't working along with a test drive to ensure drivability. We are by no means a restoration shop nor do we dig into the vehicle more than our initial inspection. Per the documentation that you signed upon purchasing the vehicle, it was sold to you "as-is" with no warranty. In addition to this, you opted not to inspect the vehicle yourself or have it inspected by a third party as recommended on our website and advertisements. 
  

  In good faith and in an effort to resolve the situation we have made a monetary offer to assist you with any repairs needed. Please respond to us directly via ********************************

  Customer response

  03/16/2022

   
  Complaint: 16893662
  
  I am rejecting this response because: This vehicle was advertised as RESTORED. The defintion of restored, according to Hemmings, is an automobile that has been rebuilt exactly the way its manufacturer first assembled it at the factory. Worldwide Vintage Auto misrepresented this vehicle as being restored and it was not even safe to drive. It was dangerous and we were lucky that we didn't get killed while attempting to drive the vehicle. My 15 year old son was also in the vehicle at the time. I feel that they were negligent in inspecting this vehicle to determine and call it a restored vehicle. If this vehicle was inspected to the given definition of "restotred" all the faults of this vehicle would have been noticed immediately and never have been referred to as "restored". I should have been able to get into the vehicle, start it and SAFELY drive it down the road. This vehicle could not have even passed their 30 point inspection because it was NOT driveable and the air conditioning did not work, it was not charged or installed correctly, the back window was not installed (any bump or wind current would have blown it out). This vehicle should have been sold as a "project vehicle" noting what needed to be completed to make it function safely. 
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩