Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/30/2024, I parked at **********************************************************************************. I paid for an hour at 1:16pm while my family and I had lunch. I received a text that my ticket was about to expire. I tried to extend parking but was unable to. I then hurried up to pay my bill at the view house which took a few minutes. I proceeded to the parking lot and loaded up my small children into their car seats and left at 2:28pm according to the picture on notice. I received a notice of non compliance and a violation ticket for $87.00. My exit time was a few minutes past and I tried to extend my time and couldn't.

  

  Business Response

  Date: 02/07/2025

  After reviewing this violation notice, we are having PRRS void the notice.  Mr. ******* will not need to pay the notice.  Thank you. 

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 03/17/2025

   Hello my name is ******* *******. 
  I'm reaching out in regards to a complaint I filed last month. I was told that the violation was going to be voided however I just received a letter from an attorney saying that I'm getting taken to collections for the violation. Nationwide parking never informed parking revenue recovery services to void the notice. 
  
  Please help me resolve this issue.
  
  Thanks 
  

  
  

  

  Business Response

  Date: 03/17/2025

  Hi *******,

  Can you please resend me your notice number and I'll have it voided.  I appologize for the inconvenience.

  **** *******

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/2024 I parked in the parking lot at ******************************************************** and paid the fee for 1 hour at the kiosk. On the back of the ticket was a ** code for extending the parking. As my errands were running longer than expected I used the ** code to extend my parking by 2 hours. I entered at 12:31 and exited at 2:45 pm. This is less than 3 hours. My credit card was charged for both transactions. However, I received a parking non-compliance notice #NWDEN-111897 with a fee of $94.00. This is predatory as I clearly paid to extend the parking using the ** code on the parking receipt.

  

  Business Response

  Date: 01/14/2025

  It appears you were in the parking lot for 6 minutes beyond your paid time.  We have a 5 minute ***** period which is why you were issued a violation notice.  Because you were only one minute beyond the ***** period I will have PRRS void your parking notice and you can disregard it.  Thank you. 

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at the lot at ***********************, on 12/14/24 and then went to attend the Christmas market on **************. I paid for 1 hour. While eating at a restaurant I received a text notice while eating, that my session was about to time out. I tried to use the text link to extend the time but the link ended in a session expired notice. No continuation was provided beyond the session expired page. I left the restaurant and by the time I arrived at the lot I was 21 min past the first hour. As I would have gladly paid the additional 9 dollars for the additional hour if the link was available it is egregious that the additional charge for 21 min is $94.00. I want this amount waived. Notice of this charge is from Parking Revenue Recovery Services****** Notice # NWDEN-******, PLATE ARAR03, **************.

  

  Business Response

  Date: 12/30/2024

  Hi,

  I appologize that you had a problem with our payment app.  I have asked PRRS to void your notice so you can disregard it.  If you need anything else please feel free to contact me directly at ***************************.

  Thanks 

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nationwide Parking always puts me in collections automatically when I pay to use their Parking lot which is unfair and unprofessional. This time they are refusing to resolve my dispute for the collection they are pursuing against **** have paid ***** to them through their online application because their kiosk wasn't operating at the time on 10/9/24. I have provided them evidence that I paid them for Parking for that day. I want them to stop trying to collect from me and to fix their system to not go after paying customers.

  

  Business Response

  Date: 11/06/2024

  It appears you parked at 2061 Arapahoe but paid the ** code for 2035 Arapahoe.  This is why you received a violation.  I understand we have voided two other violations for the same reason.  I will also void this violation for you, but we need you to pay the correct lot when you park.  2061 Arapahoe is closest to 21st Street and 2035 Arapahoe is in the middle of the block.  The two lots are separated by a cable and a large billboard.  Please pay the payment signs on the lot where you park.  Thank you. 

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/1/24 I parked at the Nationwide garage located at ******************************************************* According to ****, Nationwide took ownership of the garage on 9/25/24. I parked in the garage to attend a golf league at a nearby retailer (indoor simulator golf). I had parked at the garage several times in the past and the retail establishment had provided a validation to cover the parking. However, this time when I spoke with the business, they informed me that the garage had just changed ownership and that the new garage owners (Nationwide) had not contacted them yet to work out details. They went on to say that until they were notified of the new details, retail customers were ********************** in the garage for free. Additionally, the entry and exit gates for the garage were raised, so it appeared the retail establishment's explanation was valid. Then, I got an $87 Notice of Violation dated 10/20/24. I immediately appealed the violation with **** and today got an email reply saying they had reviewed my appeal and decided to reduce my violation to $67 (basically saying I never paid for my parking). I was very clear in my appeal that I didn't pay for my parking, but rather that the circumstances made it appear that I didn't need to pay for parking. By their response, it was clear that **** didn't read my appeal and simply followed standard protocol to try and get me to pay. To be very clear: I AM WILLING TO PAY FOR MY BASIC PARKING CHARGE; however, it is very unfair to assess an additional fee because 1) Communication between Nationwide/PRRS and the retail establishments they serve was lacking, 2) I tried in good faith to take care of the parking, but was told it was free, and 3) The physical status of the garage (i.e. entry/exit gates being locked in the "up" position) seemed to validate the transition status of the garage (leading me to trust that I did not need to pay). I called **** dispute resolution for additional information/assistance, but they were unwilling to assist.

  

  Business Response

  Date: 11/02/2024

  We are happy to have PRRS dismiss this violation due to the miscommunication with the retailer.  You may disregard the letter from ****.

  Customer Answer

  Date: 11/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non functioning kiosk, probably on purpose, and asking $87 for 2 hrs parking. No option to pay w/ mail. In addition, license plate pic on the notice is not readable

  

  Business Response

  Date: 10/28/2024

  We don't have kiosks on most of our parking lots, we rely on payments through QR codes.  The lot where you received a ticket has 8 QR code signs on it in very visible locations so you should have been able to pay.  The violation notice was sent by our third party enforcement company, PRRS, so I am not able to make a billing adjustment.  If you contact them they may be able to reduce it slightly.

  Customer Answer

  Date: 11/04/2024

  Hello - business replied to me but their solution was not acceptable - for 3 hrs parking that we could not pay they are asking for $87, they offered $20 off, this is extortion
  
  --
  **** ******
  

  
  

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************, ******, **, Sunday evening August 11, 2024, for dinner. No attendant or machine, just QR code for payment. Was given choice of paying for 1 hr., 2 hr., or all day. Thought dinner, around corner, would take 1 1/2 hr., so paid $12 for 2 hrs. ****** took longer, so when returned to lot looked for way to pay for extra time but could find no way to do that and no information posted or on website that QR code linked to. Assumed license plate would be recorded and bill sent for $13, as would happen on toll roads. Shocked when **** arrived from Parking Revenue Recovery Services, ***** for $87. Researching that company, discovered that it was the subject of an action by the CO Attorney General, and that Better Business Bureau received 779 complaints over the past 12 months.

  

  Business Response

  Date: 08/22/2024

  Hi ******,

  I appologize that you had difficulty with our payment platform.  Typically you would receive a text message when your session is about to end asking if you would like to extend your time.  I will have PRRS void your citation.

  Thank you for your business! 

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 09/2024, my partner, myself, and two kids parked in a paid parking lot belonging to the aforementioned company. I scanned the ** code and paid for parking. Sometime in the following weeks we received a bill for over $80 claiming that we never paid for parking. I located the charge in my bank account for that day and it was sent to them as proof that parking was indeed paid. It seems that they did not increase their own prices for the event as it was for PRIDE. They responded to the proof asking for more proof including a receipt with a date. I never signed up for an account when I paid for the spot I only logged in as a guest so none of that information was given to me. The company is falsely trying to make more money from people and will not accept that I paid the fee. I have attached the bank statement that literally shows the date, the fee and the company WITH the company's phone number.

  

  Business Response

  Date: 07/24/2024

  HI,

  I appologize for the delay in my response.  I have contacted PRRS to void the notice that you were sent and we are looking into why our payment app didn't communicate with their enforcement correctly.  No further action is required on your part.

  Thank you for your patience.

  ***********************

  Vice President

  Nationwide Parking Services

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26 2024 I entered one of the parking lots managed by Nationwide Parking Services (at ****************************). I scanned their QR code to make payment, and the session was initiated. Right away the app indicated my method of payment was approved, and the app began "processing payment". The processing payment page continued to "process" (displayed a moving circular arrow that tells you something is happening), so rather than sitting in the car I took my phone with me to the restaurant next door (my destination) and waited for confirmation. After 5 minutes of no progress, I closed the session and attempted again. I made several attempts: Upon arrival in the parking lot, during my lunch several times, and at the car after lunch. it was clear to me the website was not going to respond beyond the " processing payment" screen. Wanting to resolve the amount owed (for 2 hours parking) I then called the number listed on the parking lot sign. An automated response indicated I would be put on hold behind 34 other callers. I waited on hold for several minutes, but decided to hang up and use the online option as the phone wait would have likely been longer than I had cell phone battery power. The alternative contact was ************** (listed on their sign). I emailed the company as soon as I returned home. Attached is a copy of the email I sent that same day to resolve the issue. I have received no response from Nationwide Parking Services as of this writing. I did receive a Parking Notice from Parking Revenue Recovery Services, *** (attached dated May 1). I made a follow up call to PRRS (May 7) and they suggested I wait an additional week for a response to my initial email. I emailed their appeals department with the above explanation (email copy attached). I am writing you because Im worried that this will continue unaddressed until the 30-day window for disputes passes and the debt goes into collection. I am asking only that they amend the fees from what they say is now $87 plus $6 processing costs. to the initial cost I would have paid had the transaction gone through. I am not disputing that I used their service, I am merely indicating that they did not give me the opportunity to cover the expense in good faith at the time of use.

  

  Business Response

  Date: 05/08/2024

  I apologize that there was an issue with our payment app.  We will void the parking notice for you.  Do you know what phone number you called when you were told there were 34 callers ahead of you?  Our 800 number doesn't have that feature.  Please feel free to reach out to me directly through the email I replied to earlier today.

   

  Thank you.

  Customer Answer

  Date: 05/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/2024 at 6:12 PM I parked my car (license plate ******* at your lot located at ***********************************************************. A group of ** were attending an event that evening across the street at the ****************** building. I entered my car license number in your pay machine, and when prompted, inserted my **************** credit card to pay the $5.00 fee. I thought the transaction was completed, but I did not receive a receipt. Other people in the group had the same result, so I know it was not an input error on my part. We assumed the machine was out of paper. Imagine my surprise when I received a bill in the mail yesterday, from Parking Revenue Recovery Services for $87.00 (Notice number: NWDEN-******). I wonder how long this machine has not been operating properly, and if this is just a way for you to mark up a $5.00 parking fee to $87.00. My next email will be to the ******** ************************** as this certainly appears to be a scam. Please advise at your earliest convenience.

  

  Business Response

  Date: 02/15/2024

  ********************** also reached out to us through our website and email.  I replied to ********************** by email last night assuring him that this isn't a scam and that we would void his violation.  At this time our pay station is working properly and his message was the first we heard that there was an issue with it on January 24th.

  **********************, please feel free to reply to my email if I can be of further assistance.

  Customer Answer

  Date: 02/15/2024

  I did receive an email from *********************** at 11:19 PM last night, indicating that he would have my violation voided.  I replied to his email, thanking him for his prompt response, and asking him for confirmation that the violation was voided.  I see in his message to you that this is the first he has heard of the problem and that the pay station is now working properly.  I must say that the the person before me in line at the pay station had the same problem, i.e. no receipt after inserting their credit card, as did the person after me.  The person after me took a picture of the pay station screen after inserting his credit card and not receiving a receipt, but I do not know his name.  It appears that I am the first person to report this issue, but I may not be the last.  Perhaps the other 2 people in line with me that night are following up to the business who sent the collection letter, Parking Revenue Recovery Services.  I chose to follow up with the parking lot owner, Nationwide Parking Services, directly.  I have no plans to park in this lot again, so I have no way of verifying that the pay station is working properly, but I do appreciate ********************** prompt response.