ComplaintsforCardinal Group Management

• Initial Complaint

  09/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I used to signed a e lease of a student apartment on Internet after I received my university's offer. Yet right after I signed I was worried about my **** status and wish to cancel it. They mentioned one the lease that cancellation within 72 hours is free of any restrictions. Hence I wrote a email to the email address they provided to inquire about it. Yet no reply were ever given. I then wrote several emails to inform I wish to cancel and no replies were ever given. Now the apartment is requiring me to fulfill my lease. I have to either skip the lease or find another resident. And either case I need to pay their bill up to now. What should I do?

  Customer response

  09/24/2024

  Hello, this is ***** ****, my complaint regarding the lease is already solved and no further action is required

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The cottages are currently trying to charge me cleaning fees of $230 as my lease ends. I have filed a dispute as I believe they have erroneously charged me. They have not tried to contact me in regards to the dispute whether to deny it or clear the charges. I am quickly approaching the date at which I will invite late payment fees, and they still refuse to discuss the charges.

  Business response

  09/04/2024

  Hi ******, 
  
  
  Thank you for your patience. 
  The charges have been removed and only $30 needs to be paid. 

  Thanks!

• Initial Complaint

  08/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We showed up as directed by The Cottages for move in on August 16. Upon entering the unit, we discovered a unit in disrepair and not ready for move in. Specifically, the unit reeked of marijuana, floors were completely filthy, common spaces unkept - it was simply gross and unacceptable. We have made the property aware of this through email contact as well a completion of the move-in survey.We are seeking one months' rent to compensate for the cost of cleaning supplies and unexpected, unplanned time away from work for my wife and I.Reference news story here: **************************************************************************************************

  Business response

  09/04/2024

  Hi ***, 

  Thank you for reaching out.

  To share a quick update, the Portfolio Manager will be reaching out to you directly with a $500 gift card for the inconvenience. 

   

  Thanks!

  Customer response

  09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The portfolio manager, ******************, reached out to me yesterday via email and I have responded to her as follows.

  The gift card settlement is fine - please email gift card to *****************

  The items identified in the complaint have NOT been remedied by the Cottages at ************  The marijuana smell needs to be addressed as does the overall cleanliness of the unit.

  
  Sincerely,
  
  ***************

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 16, 2024, I put in writing to cancel a lease for The Wilde Apartments. I received an email on July 17, 2024 that due to the fact we canceled within 72 hours we were able to cancel the lease. It was stated that we needed to sign some type of document to waive the application and administrative fees. Those documents were signed by both of us on July 15, 2024. We never received any communication from the apartment complex after the email on July 17th 2024. After a month I received a bill from The WIlde for $280 claiming that we have to pay for the application fees and administrative fee. After a back and forth email with ***********************, who was very unhelpful, she stated that we had to pay the fees because we did not sign the waivers. She stated that they did not receive the signatures from me, but received it from my daughter. I stated that I did in fact sign the waivers and I have no control of the system on their end. I have requested numerous times for the fees to be waived. We do not have a lease with them. The special on the day we went to speak to them was the application and administrative fees to be waived. Now because we chose not to live at this place we are being made to pay fees. I have requested *************************** supervisor's name and number twice and have not received that information. Anytime you try to call someone at the complex it is impossible to speak to a person and can communicate only through email. This business is a scam and unprofessional. I am requesting for the fees to be reversed. Please see the statement we were sent a month later that is titled as "move out statement". Please note that we are not tenants of The Wilde, never moved in there and should not be receiving a MOVE OUT STATEMENT. I am aware of the may issues of this apartment complex due to the number of negative reviews that is the very reason we did not want to live there. Please help us resolve this issue. We wish to move on from this situation.

  Business response

  08/20/2024

  Hello ******,
  
  Thank you for your feedback. At this time, there is no Concession document on the account that was signed by both parties, so the Waived Application and Admin special could not be applied to the account. Although the 72 hour cancellation policy requirements were met, all approved leases do incur those listed fees and are still owed to the account even if the lease is cancelled after approval. You may also reach the Community Manager, **** at ********************** for further clarification regarding this final balance and provide them with proof of signature of the Concession document by both parties within that 7-day timeframe given when the document was first issued.
  
  Thank you

  *****

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi,I am writing to report fraudulent and abusive practices by the management at *********************, located at ********************. I reside in a two-bedroom apartment in this building. Owners: ****** Partners Property manager: ***************************** Leasing manager: ********************: The person with long dark hair Community assistant: JG Over the past year, I have been subjected to numerous illegal actions by the current management, including:**This is an unlicensed property!**1. Illegal Rent Increases: The management has doubled my rent payment twice this year, from the agreed-upon $1,195 in my lease to $2,410. When I protested, they added a $100 floor premium this month, along with other arbitrary charges. These increases are clear violations of my lease agreement and appear to be a tactic to pressure me into accepting a roommate, which I had previously been exempted from due to my serious illness and disability..3. Neglect of Critical Facilities: The buildings elevators have been out of service for several months, forcing me to climb 14 flights of stairs, despite my severe health condition. The absence of hot water for nearly four months during the winter is another instance of negligence, forcing me to seek external facilities at personal cost.

  Customer response

  08/18/2024

  Hi,

  I am writing to bring to your attention the current management team at *********************, located at **********************. Since February 2024, the property has been managed by Cardinal Group Management. The Director of Operations for this team is *************************, and she provided the following contact number: *** at ************.

  Thank you for your prompt attention to this issue.

  Sincerely,

   

  Business response

  09/11/2024

  We want to inform you that  Cardinal Management Group officially took over management of the property on August 15, 2024. We are deeply committed to the well-being and satisfaction of our residents.
  
  We are aware that the elevator is currently out of service and understand the inconvenience this may cause. Please be assured that we are actively working to address the issue. Repairs are scheduled to begin in early October, and we are doing everything possible to expedite this process.
  In the meantime, we have two operational elevators available for use. Unfortunately, we will not be able to provide any compensation since the entire community was affected and ever since Cardinal took over, immediate actions were taken to rectify the situation. 

   

  Thanks!

  Customer response

  09/11/2024

   
  Complaint: 22138117
  
  I am rejecting this response because:

  I returned the keys today September 9th at 5 pm. Honestly, Im not the only one whos been through such a horrific experience in that building, all thanks to the management teams dreadful and retaliatory attitudes. Those managers are absolutely terrible, terrifying, and even petrifying!! Read the attachments.

  i have complaint strongly against ***************************!! Please reach out to him as soon as possible and tell him that I have a complaint against him because of the explanations and records I have shared about his property so far!!

  The primary person in my complaint is *************************** he is responsible for all these issues!!

   

  here is the message from another resident at Auraria Student Lofts that suffered because of ***************************:

  I sent the screenshots via email to you. 

  ************
  1 year ago
  To begin there a a lot of building codes being violated in this particular apartment complex. Elevators do not always work, sometimes they drop with tenants inside of them. They lie but they have been cited for this. Most recently they have been cited for not having hot water. They are not *** compliant. They are not honest with potential renters prior to having them sign leases here. The entire building was engulfed in smoke several weeks back and not one new student moving in was told so that they may have a knowledgeable choice to back out of their leases. This building is deserving of condemnation with all of these issues to be 100% honest. If you make viable complaints they retaliate and attack or harass the tenant for it. The entire management team smokes weed. In leases that is considered a reason to be evicted yet they are doing it. This is information that ought to be shared with anyone trying to lease their child a place for a semester or a year or several or anyone at all thinking this is a good idea. It is simply not a good idea. They are currently filling bankruptcies and being sued by all of their investors and some former employees as well. They will not speak truth for anything. If anyone says a word of reality they try to paint that person as the problem and it's gone on long enough. ******** doesn't even care What they're doing to exploit students. While filing bankruptcy they continue to upcharge students rent on a single bedroom occupancy. For rent that High no one should be without hot water ever or a safe use of elevators. Many others have tried to state these things with only someone throwing them under the bus after as an act of retaliation instead of amending their wrongs. It's terrible business and perhaps needs to be under inspection by the city for a while. I'd not suggest signing any lease here. You will get trapped by the high costs and regret it. Sadly this is all facts.
  
  Sincerely,
  
  *****************************

  Customer response

  09/16/2024

  I am writing to confirm that the issue has been resolved to my satisfaction. Please consider this matter closed.
  Thank you for your assistance.
  Best regards,
  *******

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have submitted a dispute concerning a move-out charge of $55 for an unclean bathtub - due to existing stains and the tub was cleaned twice before move-out. I had called and left messages on their portal with no response. No one has contacted my daughter or me. Please check into this process for me as it needs to be resolved by 8/15/2024. Thank you

  Business response

  08/12/2024

  Hi ******, 

  Thank you for reaching out to us with your concern. May I request you to share the community name so that we can take this query ahead and provide the best solution. 

  Thanks

  Customer response

  08/12/2024

   
  Complaint: 22112148
  
  I am rejecting this response because:

  The property is The Wilde in *******, ** at the following address:

  ***********************************************
  Apt 723-A
  ****************
  *************

  
  Sincerely,
  
  ***********************

  Business response

  08/28/2024

  Hello,
  
  
  Thank you for reaching out. Our records show that you received a response on 8/16/24 via the Customer Accounts Specialist for The Wilde. If you still have questions or concerns regarding this, please contact them directly at ******************************.
  
  
  Thank you!

  Customer response

  08/28/2024

   
  Complaint: 22112148
  
  I am rejecting this response because:
  The Wilde never contacted me to resolve the issue.  They only threatened to report it to the credit bureau if we didnt pay. Poor customer service and no response. 
  Sincerely,
  
  ***********************

• Initial Complaint

  07/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,My apartment was flooded at the end of December as a result of a water pipe bursting, which led to mold growing in my unit for a period of 1.5 months. During this time, management did nothing to remedy the issue.Afterwards, myself and my roommates were relocated to an ****** for one week, and were told to bring some belongings which would be appropriate for that amount of time. After inquiring, we were told the timeline for fixing the unit would be "around a week." After a week,we were instead relocated to another ******, and this cycle continued for around four months. Having to move every week was agonizing and two of us ended up getting tickets at one of the ******* as there was very limited parking, resulting in us having to park in the street (which required a permit). I continually attempted to contact the management here at Fifty Twenty-Five, and was ignored at almost every attempt. At one ******, I discovered dried blood on the sheets, and told management I did not feel comfortable staying there any longer. I was finally answered, and was told to go stay at my girlfriend's house. I was still paying my usual rent this whole time.I was then relocated to a unit on-site after four months, but was moved to a room I had to share with another roommate, which was not what I was paying for. The unit I previously had was one which had a half-wall down the middle, allowing for some sense of privacy. I was told to tough it out as I would only be staying there for a week. I ended up "staying" there from April 13th to June 20th. I in fact did not stay there, as I felt extremely uncomfortable with the living situation, and this unit was not what I was paying for in my rental agreement.We were then all compensated a measly $500 for the whole ordeal, and I have since been ignored when questioned about the extremely low amount of money. I asked for a detailed list, assigned monetarily, explaining why each of my problems added up to $500. No response.

  Business response

  08/19/2024

  Hi *****, 

  Thank you for your patience during this time. We sincerely apologize for any inconvenience this situation may have caused. Our team is in the process of thoroughly reviewing the matter and will be in touch with you directly to provide any updates or findings.

  Thank you!

  Customer response

  08/19/2024

   
  Complaint: 22057225
  
  I am rejecting this response because:

  I have yet to receive any new information other than vague promises of further communication from your company in the future.
  
  Sincerely,
  
  ***** Urtiz ****

  Business response

  09/16/2024

  Hi *****, 

   

  Thank you for reaching out, we would like to assure you that this matter is being handled internally. Our team will be in touch with you to discuss further steps and work towards a resolution. We sincerely apologize for any inconvenience this issue may have caused and are committed to resolving it as quickly as possible. Thank you for your understanding and patience.

  Thanks!

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I cosigned what I thought was a apartment application for my college student for 2024/2025 fall semester. Its actually a lease. When we have tried to contact the company, they either never return the calls and its been months or we get a generic email. This issue is that my college student after working his summer job doesnt want to go back to school at this time because of financial issues. We are trying to get out of this apparent lease that we supposedly signed and the management company is saying he needs to find someone to relet and pay $350. We live over 3 hrs away from said area. Theres not a way to even find someone to rent the apartment and they wont terminate the said lease without us finding someone to rent it. The renters rights are not being fulfilled. Its pay a fee to terminate the lease or find someone to rent the place and take over lease. We want to pay the fee to terminate the lease. The management company wont contact us to settle this problem. They just keep emailing/texting about the relet process. And not trying to give us the information we need to end the lease. We havent even seen the place. I want this company to contact me by phone and talk with me about this process and I would like it in writing. They are waiting to deal with us so we are stuck paying something we cant/wont live in.

  Business response

  07/11/2024

  Hi, Please share the community name for us to take this ahead.

  Thanks 

  *****

  Customer response

  07/11/2024

   
  Complaint: 21969039
  
  I am rejecting this response because:
  The information they are asking for is not relevant. However its MSU in *******, *******.  The Arrow Townhomes. We want to know what the termination fee is so we can pay accordingly and be separated from this company, period. They are giving us the runaround. I want a member of salaried management to call me back not an hourly employee. 
  
  Sincerely,

  
  *************************

  Business response

  08/01/2024

  Thank you for confirming the key community information, which helps us assist you more effectively. According to your lease agreement, you have the option to pay the $350 relet fee and find someone to take over your lease. Many residents have successfully used ******** Marketplace for this purpose. If you have any additional questions, please work with the onsite team directly. 
  

  Customer response

  08/01/2024

   
  Complaint: 21969039
  
  I am rejecting this response because: we have yet to see a lease agreement . And the process is to pay a fee to terminate the said lease and its the property managements job to find a renter. We live 3 hrs away and have no way of even getting someone to rent there and we have never even seen the property or inside the dwelling and based off the reviews it would be impossible to find someone wanting to rent there. I have reached out to the property via phone call and email and have yet to get a response from them. This needs to get settled asap. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 6/25 I attempted to pay a $50 lock-out fine (note, the amount for this fine is listed nowhere in the lease). They processed it several days later after several subscriptions came out of my bank account, which led to an additional $35 NSF fee (this amount is also not listed in the lease). They have a third-party system to pay rent with split payments in the beginning and middle of the month. The third-party withdrew $380 from my account on the first of June to pay my rent. Unbeknownst to be, with no communication, the ***** had placed a hold on my account in which I had to pay rent with a cashier's certified check. Meanwhile, I am out of $380 at the moment and unable to pay my rent due to this inconvenience from the staff. Additionally, the staff was extremely hostile when I went to the office to discuss this issue on the 5th of June due to getting nowhere with their A.I. chatbot via email. Currently, I am left with rent, plus the above fees, with the inability to pay them due to not being able to use the third-party option that they provide and being outed of $380. I am extremely frustrated as I have been nothing but an exemplary resident, left positive reviews amongst a sea of negative reviews, and provided maintenance staff with hundreds of dollars worth of free supplements from my former job. Additionally, the apartments are disgusting. Our apartment is continuously infested by centipedes, flies, and roaches, and I am a very clean individual, so it is not because of me or my roommates. If there is ever an issue due to being in one of the oldest buildings/old equipment, the apartment is determined to find some sort of way to blame us that makes no sense and threatens a fine.The most peculiar thing about this entire situation is that the billing issues started occurring after I did not renew my lease for the next term due to the disgusting aspect of living with bugs on a consistent basis. This management group needs to be reprimanded

  Business response

  06/11/2024

  Hello, 

  Request you to help us with the community name and details to be able to take this forward. 

   

  Thanks

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We are the residents of the ****************** of the ********************* at **************** and it is managed by Cardinal Group Management. The Inverness *** recently raised the *** fee to cover current and future capital projects starting 2023. The *** just started a process of repairing the concrete work (curbs and aprons) around the community (June 5-June 13). The process of determining which parts to repair lacks of transparency. The apron in front my unit is broken all the way through and we contacted the manager (*********************). He initially said it is too minor and later when I go to the office talked to him, he says there is no budget for that as he walked through the community with the concrete contractor to determine which needed repair. The marked with white paint are eligible for repair for reference. Ours is without paint.

  Business response

  06/04/2024

  Thank you for submitting this inquiry however this is not related to this specific Cardinal Group Management company. We do not manage HOAs or individual communities. Please remove this from our BBB query. Thank you.

  Customer response

  06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will resubmit a complain with the correct business entity.
  
  Sincerely,
  
  ***************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩