Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

• 

  Yes! Communities - Valleybrook

  4620 High School Rd Indianapolis, IN 46241

• 

  Yes! Communities d/b/a Hidden Oaks

  100 Castle Dr Gainesville, FL 32607

• 

  Yes! Communities d/b/a Oceanway Village

  489 Starratt Rd # 111 Jacksonville, FL 32218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told when I signed the lease that I was not gonna be charged until the home arrives on a lot by ****. ****** said I was misinformed and that I was told the incorrect information after speaking with ******, she stated that I had to pay for the month of March ***** and May 2025. I expressed to her that I did not have the money, I paid for March and ***** like ****** asked me to and then she said that she was going to take off the late fee. She gave me a total of ****** to pay on the 11th and 25th. Now she is stating that I have to pay the late fees of $230.00-260.00. Something she submitted and told me it was going to come off, why am I paying late fees for something that I was never told. I think this was very poor on **** for giving me the wrong information and very poor as of today with me and **** arguing back-and-forth. Her telling me that I should know the lot fee because I use to stay here is very unprofessional her yelling over the phone trying to get her point across is very unprofessional. I work to hard and need peace where I stay, I do not need to be arguing with a lease agent. I dont even have access to the website. I was told ***** 1 that I owe $1700. The home was put on the lot ***** 1st but ****** informed me that I had to pay the lot rent when I signed the lease February *******. When I spoke to **** ***** 1st she said let her figure it out and see whats going on just to call me and say that I have to pay that money. I asked **** to let me speak to her Manager. Which is ******, **** Definitely did not explain to me that I had to pay this money until ***** 1. I emailed the manager over ****** asking if they can remove the late feess due to **** not giving me the correct information nor disclosing the lot rent was needed to be paid. She absolutely told me that I was not going to be charged until the home arrives on the lot. Very stressful and misleading information that Ive been getting since Ive been a tenant here for 25 days.

  

  Business Response

  Date: 04/28/2025

  After speaking with management, we were informed that the Community manager has been in contact with them. The onsite management did provide the resident with the regional management email and also received an email from the resident late Friday. With this being the only vacant site at the property, we did not offer any free rent. The staff did verify with the regional and was declined as we are in a high demand area. We did tell her that if she wanted to lock in the site, she would have to sign her lease and start her agreement with us as sites never stay vacant too long in the market. Her home was moved in mid-March. Still should be responsible for March. Payments were not made until April for March, and she feels she isnt to be held accountable to the lease she signed. The ******************* did email her back to make sure all misunderstandings are cleared. If the lease is in effect, so are the fees. Due to high demand in that market, we do not offer any promos or discounts. People pay to lock the space in while their homes are finalized as there is a high chance someone else will get the site if they do not. We consider this matter resolved at this time.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 04/11/**************** ( Yes! Communities) managed by *** ******** left a note at my mobile home indicating that I must remove the awning of my front porch by THURSDAY 04/16/25 an to call the office if we have any questions. I have been living in the same house for over 15 years. The deck/awning was build 10/24/2011 when it was managed by ****** mother tried to contact ***- **** ******** 6 times on 04/11/25 and the call kept getting rejected. On Sunday 4/13/ both of my neighbors were working on the outside of the mobile homes since they also received a notice with the same due date. Around 6:05pm of the same day ProTow backs into my driveway to try to tow a workers truck with a trash trailer that was backed into my neighbors home since they were cleaning up the trash produced by the changes that were requested by the manager. At this point my brother comes home and tells the driver that they are working and to please move his tow truck from OUR driveway. ProTows worker was upset of the fact my brother ask him that and proceeds to tell my brother to ( back the F**UP) My brother then backs up so he can leave however instead of leaving he gets out of the truck and tells my bother and neighbor that he is goods friends with *** and that he is going to get all of us evicted. My bother tells him to go ahead and call her, he does and *** answered immediately. He goes back to his tow truck Comes back and takes a picture of my brothers car and and ask my brother( do you live in this crack house) you better watch your back) he repeats the trailer number and says ( I know where you live Im going to get you MF) I will not tolerate to be threatened specially outside my house. My brother took a picture of this individual and I am requesting a district manager from ProTow to call me and my brother to apologize and I want that person FIRED. This time I expect a resolution and I want an investigation completed and all the complaints that have been made.

  

  Business Response

  Date: 04/24/2025

  After speaking with management, we were informed that the resident has not complied with notice. He sent us an email stating he didn't appreciate the violation notice put on his door and we emailed resident if he needed more time, we would give him more time to comply, however he never responded. We are unaware of the tow truck driver's behavior and unsure on how that would go under Yes with the Better Business Bureau. He would need file that with Pro Tow wrecker service under the Better Business Bureau. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23237863
  
  I am rejecting this response because:
    I was informed I was going to get a call from ***** and she has not returned my call. They are aware of the tow truck incident because the worker called the manager *** additionally ***** wanted more information on what happened with the driver. I pay the rent and I want someone like a district manager  to call to come up with a solution. Is a call to much to ask for ?
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 04/30/2025

  After speaking with management, we were informed that the onsite management called Mr. ****** yesterday and he advised he is not going to comply, and he will have his lawyer reach out to us by email. Furthermore, he is not willing to comply with the guidelines including putting unauthorized occupants on the lease, after being asked several times to. Mr. ****** has shown us on multiple occasions that he is not willing to comply with guidelines and every time he is asked to, he just wants to speak with everybody to see if someone will allow him to not comply. Also, we did speak with the owner of the ****************, and they will be handling the incident internally. We should not be held accountable as he is not a YES! employee. We consider this matter resolved at this time.

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23237863
  
  I am rejecting this response because:
  
  This is False ! *** pulled the lease signed 07/01/2015 and send me a link to do the backgrounds checks that were supposed to be done 10 years ago. I have no problem doing that however we have to pay 25 dollars each to do the background. I asked *** very politely for a discount code the app has an option saying that ! Also I should not be responsible of someones lack of availability to see the documents 10 years ago and *** stated there was no code and I have to pay it because thats the policy. Then I asked *** if she could take the 50 dollars off the rent then again she stated she could not do that either and I have all emails to prove this . I also want to clarify the lease question ask how many .. so 4! No occupants have been added Then ask to list them but there is no lines for me to do so , *** stated she was sorry about the error in the past does not affect how they do business. But it does affect because I have to pay 50 dollars , this is not resolved and *** and ***** made it clear they keep looking for things and there is not accountability. ***** was laughing in the background when they called me to discuss the roof and yes I want to speak to someone else that can handle this professionally without being sarcastic. I pay my rent and work very hard for my money . 
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid lot rent since 2019 they took away the amount of lot I had making it so I cant even walk off my back porch so I do not have enough lot to emergency exit my house. Also they allow other lots to do whatever they want against the contract we sign but harass us about everything if we have a complaint they ignore us even if it violates our constitutional rights we arent even allowed to complain about the property manager who embezzles money there are toddler children running around with no parents which is not allowed

  

  Business Response

  Date: 04/21/2025

  After speaking with management, we were informed that we are working with our local attorneys on this matter. We consider this matter resolved at this time.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has no leeway. My mom is experiencing memory issues and we have tried to talk with management. On March 5 2025 my mom received a notice about her rent. I went to the office and was told that she owed $554. I indicated that I would be in the next day. When I showed up they had added another 50 Dollars. They did not tell me that it had to be paid on the 5th or there would be an additional charge. I called the corporate office and was told they would get back with me. Now ***** has come around and because we hadn't paid the 50 dollars there wasn't enough money in her account. So they have now tacked on another $75. My mother is 81 years old and has dementia and they are unwilling to talk with us because we are not on the lease. They have now threatened her with eviction. This corporation has no character. Because corporate hasn't returned my call in regards to the situation my mom now owes an additional $125. She already pays half of her Social security for lot rent and cannot afford the extra $125.

  

  Business Response

  Date: 04/22/2025

  After speaking with management, we were informed that ****** ******** uses the auto pay on the portal to pay her rent every month. In April, the amount she has a cap on it and her bill exceeded they cap amount so it did not pull. We reached out to her many times with no response from phone calls or door knocking. Her daughter ******* ******** came up to the office, who is not on the lease and we did not know who she was demanding we talk to her about her mom's account and we would not. She screamed and belittled us so we asked her to leave and she slammed the door so hard it rattled all windows. We did catch up with ****** on Wednesday 4/16. We went to her house and spoke to her son and her. They came down to the office within a half hour, explained why her rent did not pull and they used the computer in the office to make the corrections needed. If there are anymore more issues, ****** asked us to contact her son and we got his number. All is straightened out and her daughter ******* ******** due to her temperament and attitude will not be discussing anything moving forward. She was mad we would not talk to her not knowing who she was and filed a false claim against us. We consider this matter resolved at this time.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I informed the park back in January 2025, that we had the intentions of selling our mobile home to find a single family home. I was told by YES Communities that we had one of two options; the park could buy back our home OR we could apply for their "broker program", which essentially is the park being held responsible for marketing our home, making negotiations, setting up tours, etc. Upon agreeing to this, we noticed after 2 months of our home being on the market, we had almost 0 people inquiring, looking or anyone remotely interested in the purchase of our home. When this was brought to the sales associate dealing with our broker program, it was clear that something else was going on. The sales agent in the office, in short, was caught steering potential buyers away from our home. Management stated when asked about the status of the employee, was told "she is no longer with the company" and that the park would be purchasing our home back. When this was discussed, it was stated that we would need up to 30 days post close occupancy, as the sellers to our new home needed that time as well, and unfortunately we wouldn't be able to move in following closing on said new home. It was verbally okay'd that this would not cause any issues. Fast forward to two weeks later, where my husband signed the proper documents for the purchase agreement, and now are being told we can no longer rent the house for the 30 days post close and it is a "liability" even when requested to carry insurance, maintain property, and pay the amount required for rent. The management then changed the *** document to reflect their own choosing of ***, and now had changed the required move out date to vacate the premises when funds have been received. This leaves us no where to live with our newborn baby, animals and all our belongings. We are not asking for any special treatment, as it shows we can stay. Shown images are what we proposed and now what we are required to do.

  

  Business Response

  Date: 04/21/2025

  After speaking with management, we were informed that We are purchasing her home. We signed all the necessary paperwork for a ***. She needs the money from the purchase for her closing costs on her new house. Their closing is scheduled for 04/25. This is why she wants a date. All paperwork has been submitted to ******** ****** from inventory. Her next concern is staying 30 days after we relinquish the funds to her in which it would now be our home. I was told that this cannot happen due to liability reasons. I have not heard from anyone stating this has been approved. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ************** in June 2024 with my daughter and 1 dog. At the time the community was having numerous issues staffing. I was never told I needed to pay a pet deposit for an ***. I am still currently living here and in March 2024 I logged in to pay my rent and noticed it was $320 more than usual. The office staff informed me that I was being charged a deposit and monthly fee for my dog that Ive had for 3 years. My daughter is also currently pending disability approval with the state so I went to the office to provide her *** letter for the dog from her doctor written 4/2024. I was told they only use a third party for approval and that I had to pay the full amount or theyd file an eviction but that the money would be returned upon his approval. I paid the full amount and the third party approved the reasonable accommodation for the dog the following month. I am now being told that they will not return the deposit or pet fee. Im constantly being given the wrong information and my rent keeps going up. Please help.

  

  Business Response

  Date: 04/14/2025

  After speaking with management, we were informed that we reached out to Ms. ******* multiple times prior to today regarding her concern. She stated she needed time to get back with us. When it was discovered Ms. ******* had a pet, she was informed of the fees associated. She stated she was approved for *** animal in April of 2024. We requested her to provide any documentation regarding because YES had not received anything. To have the initial $250 nonregistration pet fee and monthly fee waived, she agreed to bring prior documentation demonstrating this was an *** dog. She has since been approved through our third-party vendor-OurPetPolicy. Once Yes received the *** approval, the monthly pet fee was waived. We have been waiting for any prior documentation of *** approval to waive the non-registration fees. We have reached Ms. ******* today. She forwarded the letter from 2024 she provided for *** approval. The corresponding fees will be waived/credited. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although the information theyve provided was not an accurate recount of the original situation, the funds were returned and we are moving forward. Thank you. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is an on going issue with the park management they have locked my account two months in a row now to where I cant pay my rent first month it was locked bc my gf an roommate were not on the lease this month it is locked due to they want to continue to give my issues the past two weeks I believe about two animals in my residence that one is a certified emotional support dog an the other is a service dog got them a letter from my doctor that they decided don't give them enough of my medical info an now as of 4/ 2 a three day notice to pay rent or move after they knowingly locked my account

  

  Business Response

  Date: 04/03/2025

  After speaking with management, we were informed that the resident was advised we've received the request for Fair housing accommodations, it is still currently under review and the stop pay has been removed from the account. Resident also informed that in the event the request is denied, and animal is not removed from home they will be placed back on stop pay until the violation is corrected. We consider this matter resolved at this time.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to file an appeal for a wrongful eviction based on someone who never lived here. A theft occurred at the ******************** in November and based on the vague description of the thief in the video they arrested someone that visited our house a few times. None of that involves us yet I was given an eviction notice today. I've lived in this house for 23+ years. Been a loyal patron to the community and yet I'm being treated like I've done something wrong. I'm a 63 year old disabled woman who needs constant help from family members to do anything. We were given letters twice earlier this year to confirm the occupants of the house. Myself, my son and my granddaughter who take care of my needs as in-home nurses have never done anything remotely criminal. We live a quiet life and despite confirming everyone is accepted here, this eviction happens. My granddaughter is 5 months pregnant and in college. She can't be having this kind of stress put on the baby. My son quit his job and moved back into the state to take care of me after I was hospitalized last year. We're all surviving here together.I live on SSI and foodstamps. I can't afford to pay the $323 legal fee on this month's new lot rent. Not even allowed to have $2,000 in my bank account ever. I need someone to get in touch with me to address this issue ASAP. Thank you.Hoosier Estates ***** ***** *******, ******* Lot #MV614

  

  Business Response

  Date: 04/08/2025

  After speaking with management, we were informed that we spoke with ***** *****. We explained she was being evicted because her son that was living with her broke into our maintenance shop January 13, 2025, and was caught on camera. The reason this took until recently to file the eviction was, we had to wait for the police to finish their investigation. The video was not clear enough to make out a face, but ******* daughter let the police know it was ******* son, and the police found one of the stolen items at a local **** shop. The prosecuting office has charged ******* son, ****** *******, with the crime and he is in jail waiting trail currently. We explained to her the community guidelines state she is responsible for her occupants and guests. We spoke with management about this issue prior to filing the eviction. We did let her know that she does have some time to find a buyer for her home and to find herself a new place as we have to wait for the court date and the ruling from the judge. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23150359
  
  I am rejecting this response because:
  
  1: ****** ******* is not ***** ******* son. He is an ex-boyfriend of ******* daughter. Only 3 people are registered to be at this property and that was verified in during the occupancy paper. ***** *****, *********** ******, ****** *******. No one else lives at this property and haven't for several decades.
  2: ******* daughter did not file any statement saying ****** ******* was the perpetrator. Police have not spoken with her at any period for this baseless accusation.
  3: Lebanon does not have a local **** shop. The only **** shop in ******* closed over a decade ago. The closest **** shop from here is 20 miles away in *************
  
  There is a clear lack of effort on managements part to understand the situation. Please confirm the above information and speak with local management to resolve this matter. I still fully expect the eviction to be dropped and refunded the $323 for the legal fees on this matter. There has been no wrong-doing of any kind here. It is all speculation on local management's behalf.
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/21/2025

  After speaking with management, we were informed that ****** ********* address listed on his arresting paperwork has ***** ******* address as his current address. His sister ********* ********** gave a report to the police department letting them know ****** had taken the items he stole to the **** shop. The officer we spoke with on the case is Detective ******. He said he had called around to **** shops until he found our backpack leaf blower. We were not given the information on which exact **** shop it was. According to the list of people ***** said should be in her home, ****** *******, has not been approved by *** to live there. We have sent multiple notices of compliance to ***** to get everyone approved but we haven't received anything back from her. We have attached a copy of the charges from My Case showing the ********************** address as his and when court is. I have also attached a screenshot from MV614 MA Summary page showing the approved occupants for that home and attached a screenshot of the conversation between my former SLA, ***** *****, and Lucuis's sister, ********* **********. I can also provide the Detective's number if needed. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23150359
  
  I am rejecting this response because:
  
  Until last year ****** ******* was a minor and lived in this house the majority of her entire life as did *********** ****** before that. Both of them physically went to the office in person and got confirmation from the local management of their approval on both occassions after receiving the occupancy letter. *********** the first time and ****** the 2nd time. There is video footage and timestamps of them being there and doing the approval process in person on their phones in front of management themselves at that time. This is not something to even debate about.
  
  A police report does not confirm a persons address. Anyone can say they live anywhere by that logic. The theft and the case against ****** ******* has nothing to do with us three living here. I will continue to state there has been no wrong-doing by any of us and that this eviction needs to be removed and the administrations fees refunded for this.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in mid January in March I received a bill for $1371.00 my rent is only $1169.00 I was told to hold on to my rent until they found out why I was being charged $1371.00 after over a week they told me I was being billed for two months. The lady tried to force me to pay that plus a extra $100 for late fee and paper filing even after after admitting to being at fault to which I refused. Now I'm being told my charges are over $1500 for the month of April. Just for one month. That's way more than the two months charge. Claiming over $260 for water and sewage. How is this possible??? I have no leaky or running toilets I don't have laundry equipment or even use the dish washer at all. They are robbing me for no reason can someone please help.we are hardly even home to use water at all .$260 for one month is outrageous. Im not going to pay this high again.they keep saying it's way too high but I'm still being forced to pay it again it's even more for one month.

  

  Business Response

  Date: 04/04/2025

  After speaking with management, we were informed that We appreciate the opportunity to address your concerns and provide clarification. upon reviewing the account history we observed Jan, Feb billing where she had no charges for any utilities where services were applied to the account in March resulting in higher charges for the month of March, we charged late fees of $60 and administration fees $40.00 due to non-payment of rent and 3 days posting on the door. These fees are standard and applied to all resident that pay late; however, we assured her that if the oversite was on our part, we would remove the fees, after identifying the billing issues we promptly removed these charges. ***** billing and maintenance issues the ***** bill was higher due to the increase of water usage our Maintenace team inspected the unit and found a leaking fill valve in one of the restrooms this issue has been rectified by replacing the faulty valve. We apologize for the inconvenience this may have caused. We issued a credit of $176.00 on the sewer and we issued $61.23 credit on the water bill. We consider this matter resolved at this time.
  

• Initial Complaint

  Date:03/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The administrator of the *** community wants 8% commission to sell my mobile house and told me that only YES agents can sell it. I owned the mobile house. I have the right to assign an agent to help me with the transaction. Costumer Affairs should investigate this community for the abuse and over charging for the land rent. Its outrageous. We should file a group lawsuit.

  

  Business Response

  Date: 03/17/2025

  ****, please provide the community full name and site/lot number you live in.