ComplaintsforYes! Communities

• Initial Complaint

  07/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been trying to get in contact with corporate for 2 weeks now. The voice mail over the phone says they process complaints within 48 hours that is not true. I have been going back in fourth with the office at my park about rodents (skunks/racoons) getting under my trailer and running around in my vents creating loud noises from 12-6am and sometimes during the day. When i blow my AC it smells like urine or anemonia of some sort. I have complained and told the office my issues they never came to put a trap out. I was promised for a clean air filter in my house to make purify my air and nobody ever came. I asked to speak with the manager so happens he is on vacation. I have been trying to contact the office since then and i have not been able to get hold of anybody and I have not been able to lay my own head down at the place i pay rent for, for almost a month now

  

  Business response

  07/16/2024

  After speaking with management, we were informed issue was brought to our attention last week. We have spoken to ****** and will be stopping in the house today to assess the situation. we do plan to add more traps and figure out which points of the skirting need to be fortified to stop any animals from gaining access to the home. The park has been trapping at this house roughly since April and has caught multiple animals. I explained to the resident that trapping is really the only way to get rid of the animals and that the community will take all measures to eliminate the problem. We consider this matter resolved at this time.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  08/23/** I paid rent of 750+ and a deposit of 1260+ and was told i would not be penalized or have any collections for ending lease early. I would like for them to call the collection agency National Credit System to immediately stop and discontinue collecting from me as the manager ************************* has it in writing to me that they were not going to do this at all since it was a health and safety issue with rats and ***** infestation of the trailer home in Space #**

  

  Business response

  07/16/2024

  After speaking with management, we were informed that the former resident had an agreement made with the community Manager and regional manager for no penalties for breaking the lease early and moving out due to bugs being found in the home. This was a recourse home that was refurbed and had no issues before moving the residents in, the residents around 3/4 weeks in started noticing bugs, the home was treated, and the resident was still not willing to remain in the home after it was treated. Spoke to RM to waive penalties for ending the lease and was approved. The former resident was still contacted for collections and was requesting to dispute it. Notes specified to not speak to resident and refer to national credit systems. **** the former resident our home office contact as well. We have notified Cash Recovery team to relay to collection and fees should have been waived. We consider this matter resolved at this time.

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive had several issues with this park when it comes to fixing things as well as monthly water bills. currently a 40 amp breaker is out in the electrical unit that my mobile home is connected to. I have lost one leg of power from what the electrician told me. I called the office they told me to call DTE. DTE came out. It is not their problem. It is the parks problem, no one at the office will answer or return my calls. I have called the one 800 number several times with no callback from them as well. regarding the water meter, my water bill has tripled since moving here they refused to change the meter which I cannot read or see for that matter. we had a water main break about a month ago in my reading and my meter does not show the excessive water amounts use during the four days that I was without water. They emptied and refilled water four days in a row, but my meter reading on my bill does not show again the excessive water use , how is that possible now without half the power that I should have in my home not to mention this is a senior living community service here when it comes to maintenance and accountability is horrible

  

  Business response

  07/16/2024

  After speaking with management, the meter was checked by our lead Maintenace Tech. There is nothing wrong with it. She has at least 3 people living in the home and has her granddaughter there during the day. This will lead to higher usage. Her last invoice was only $35. Maintenace tech. explained that the more people in the home will lead to higher usage. We consider this matter resolved at this time.

  Customer response

  07/23/2024

   
  Complaint: 21985104
  
  I am rejecting this response because: I dont understand why my water bill is so high. I moved here from **** mi last year. I still had 3 people in the home and  1-7 of my  grandchildren over to visit often and rarely stayed overnight, let alone shower. Yet my water bill was between $70-$85 every 3 months. Here Im paying $65-$85 monthly. Thats 3 times what I was paying. I do not water my lawn and I dont have any leaks, so how is this possible? We dont shower, wash clothes or use our water any differently than we have in the past.  Again how is it possible that my bill is triple here? Also we had a water main break here in May. Our water was shut of 4 different days. Each time my hot water heater drained, we had absolutely no water for most of the day on 3 of those days. Once they turned it on, it was at least 3 hours before we got a steady, yet slight flow. Had to wait til the next morning to shower, waiting for water heater to fill. The 4th day it was only half a day, but the water heater was still drained when they shut the water off. In June when I got the bill, the meter numbers only moved slightly, to show my supposed usage. How does the meter not account for draining the house 4 times? Not to mention, the meter is under the trailer and I cannot see it, so I cant read it.

  This just doesnt make sense to me. I am not a stupid person, though Im not college educated, it just doesnt add up.

  
  Sincerely,
  
  *******************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in **************** in ********, *****, a property owned by Yes Communities. I have resided in this community for 3 years. During these past 3 years, the property manager has sent messages that they shut off the water at least once or twice a month due to leaks or broken pipes. This is a constant ongoing problem where we go 3-4 hours at times without water. Our community was recently impacted by the effects of hurricane *****. I recently found out that this community has its own private water system that is not connected to the city water. One thing that is currently affecting us is that since they have their own private water system, over 200 residents are without electricity and water, whereas the city of ********, ***** is only without electricity. We are not offered any support, no compensation, nor any help to get water back on in the ******************* The property manager does not live on the property, the maintenance man is missing in action a lot of times, and the housekeeping person does not check in to see how to address these concerns. I want this company to be more responsible to help these communities that they own knowing they are continuously having water issues at this community. This is unhealthy for people to not have useable water. If they are not able to come from ******** to address issues like this, communities like this need to be on city water, so the city will take care of us.

  

  Business response

  07/18/2024

  After speaking with management, we were informed that onsite spoke with ******* this morning over category 1 Hurricane ***** we had last week. I listened to all her concerns she had over trees behind her home because they were old and close to the power lines. She mentioned that she called CenterPoint a week before the hurricane and how they stated it was our responsibility to cut down the trees. I also addressed her concern of the water plant and how we are in the process of purchasing a generator very soon. I demonstrated empathy to ******************, and she feels a lot better now and assured her we had a team coming out to the property to take care of the trees. We consider this matter resolved at this time.

  Customer response

  07/18/2024

   
  Complaint: 21962473
  
  I am rejecting this response because:

  although it has now been addressed how they will now have a generator when the power goes out, it still does not fix the issue of what is happening with the water system in ****************. Per my evidence that i presented, it is too often that pipes are leaking and busting, causing tenants to be without water for hours. From the evidence I provided, you will see how often a pipe bursts or leaks. In addition, yes communities just dug out a huge portion of land, which resulted in worse flooding than before. Tenants recently received news that they are increasing lot rent, however no reimbursement or remedy for tenants when water has to be shut off when Raintree cuts off water. This is a health concern when water issues are continuously happening on the site. 
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sold my home in March of this year. He pulled the home out of ****************. I have been waiting for my security deposit for 4 months. I have been in contact with the park multiple times without any results. I have spoken to *****, *******, *****, and ****** when they were answering their calls. I have was hung up on by ******* on 6-12. They are notorious for screening their calls and I now go straight to voicemail. I left a message with Yes Communities and the park called me. They claim my lack of a forwarding address was to blame. I have had my mail forwarded since last November so that is incorrect. They did not have the returned check in their possession, cannot tell me the check number that was issued, nor a note from the main office. ****** is supposed to be the accountant and handling the issue. This is not the only issue I have had with the park. We lived for over a week without running water at Christmas due to a broken water meter and frozen pipe. This was not related to anything that was my responsibility, but theirs. I had to have an independent plumber come out and look at the problem because they would not. Once they found out I was selling my trailer twice they "force mowed" my lot changing me $50 per occurrence. They destroyed landscaping by running it over this the lawnmower. This was added onto my lot rent bill.

  

  Business response

  07/09/2024

  After Speaking with management, we were informed that we were not aware of the sale and never provided us a forwarding address until 6/25/2024. We have reached out to Account Payable to start the process to reissue the check. We consider this matter resolved at this time.

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have just recently moved into my home which I rent. Upon, moving in, I noticed that the driveway may become and issue with how it was placed due to me having a low vehicle. I expressed my concerns to the community office and was assured the drive way would be redone as they agreed it was placed at a bad angle. After I moved in, the driveway repair process was taking a while to be done. I was told that it was going to be worked on for a couple of weeks and then informed the company that placed the driveway no longer wanted to fix the driveway and the community mnager was on the earch for another company to get the driveway repaired. During the waiting period, my car suffered multiple damages due to the placement of the driveway. I reached out for repairs to be covered to the community manager and was told I needed to resolve the damages to my vehicle with the original company that placed the driveway. The company that placed the driveway told me they were not liable due to the community agreeing to how the driveway was laid and okayed the job. I have reached out to Yes communities multiple times and no one will contact me back at all.

  

  Business response

  07/09/2024

  After Speaking with management, we were informed that the driveway was replaced. In regard to resident car damages, we advised him to do an auto claim through their insurance company. We consider this matter resolved at this time.

  Customer response

  07/09/2024

   
  Complaint: 21952233
  
  I am rejecting this response because: The driveway was repaired after I made several conplaints before and after the damage to my vehicle. The community is responsible due to the driveway being apart of their property and having a contract with the driveway servicer, not myself. I filed a claim with the driveway servicer and Yes communities declined to help with providing photos of how the driveway looked before.  I was also informed by my insurance i am not at fault nor need to file a claim on my behalf. Yes communities would be responsible in covering my repairs.
  
  Sincerely,
  
  Te'*************************

  

  Business response

  07/23/2024

  After speaking with management, we were informed that the resident was operating their vehicle under their own care, custody, and control. Per the lease signed to reside in the community, it states that you must have insurance on your vehicle. In the event of an incident, it is proper procedure to have a resident file a claim with their insurance and their insurance company can subrogate against the party that they feel might be responsible for the damages that were paid out by the residents insurance company. Under no circumstances is it company procedure to just pay for work to be completed on a residents vehicle without going through the proper insurance channels. We are happy to work with the residents insurance company to get this resolved. The driveway was replaced, and a picture is included. We consider this matter resolved at this time.

  Customer response

  07/23/2024

   
  Complaint: 21952233
  
  Can a photo of how the driveway looked prior to the new driveway that caused the damage?
  
  Sincerely,
  
  Te'*************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I just get a Paid Parking Addendum from leasing office informing residents that they are starting to allow only 2 cars per house! They dont have a set day for this Addendum to take effect. According to the addendum they will allow only two cars per mobile home, and any other cars will have a fee of $60.00 per cars up to 5 vehicles! This addendum is not on the lease agreement, is also extremely expensive! Why do I have to paid extra money if I got space on my house parking area for 3 cars? Why do I have to be force to have a low quality of life? This addendum is threatening resident, because if we dont agree to get robbed by Yes Communities then ours cars will get towed, or also we are going to get evicted from the mobile home park? This dont make any sense!

  

  Business response

  06/28/2024

  After speaking with onsite and upper management we were informed that ************** has started a parking addendum for all residents who have more than 2 vehicles parked on the site. The signed lease agreements state that each lot has a 2 car parking limit. Which means you are allowed to have 2 cars at each lot. Any other vehicles parked on the lot will require to have an addendum signed and parking decals placed for all vehicles and a monthly charge for any extra vehicles.

  The lease agreement that was signed by the resident states that they were approved for 2 cars. Any additional cars will need to be removed or the resident will be required to pay for parking on the additional vehicles.

  This parking addendum is being passed along to all residents in the community, even if the site has available space, the lease agreement states 2 car parking, management is simply enforcing the guidelines and allowing the residents to choose if they want to eliminate the extra vehicles or pay for the extra parking.

  We now consider this matter resolved at this time.

  Customer response

  06/28/2024

   
  Complaint: 21912650
  
  I am rejecting this response because: Yes Communities is lying, I being a resident on this community since 2020 and I never signed any lease or addendum with a 2 cars limitation, attached is the lease agreement renewal signed by management and me! What can I do if I have family visiting me? This is unfair and also excessive! 
  

  Dont make any sense to enforce this Parking Addendum, so youre telling me even when the parking lot capacity is 2 cars people will be allowed to park 5 cars in the yard??? By City Ordinance none is allowed to park at the street, is also a hazard by Fire ******** ***** going on? 
  

  Is this the way to get rid of the ***************** Violating common sense right as resident, I perfectly know this mobile home park is a private community, but why are you forcing resident to have a low life quality? 
  

  This mobile home park is going down, pool dont open on weekends, maintence dont clean property, fence falling a part, road dont have minimum conditions, streets lights dont work properly, water meters are broken and management has being reading those manually increasing the water a sewing bill to incredibly amounts of money? What happened with the Cores and Values of Yes Community? 
  

  I really feel so bad! 

  
  Sincerely,
  
  ***********************

  

  Business response

  07/15/2024

  After Speaking with management, we were informed that they have re-evaluated the situation. We will allow any conventional passenger vehicles to park on the site if they have acceptable parking, such as concrete or asphalt. Pavers, gravel, or any other substance will not be allowed. Only conventional passenger vehicles will be allowed to remain with no charge, providing they have the safe and ample room to park more than 2. Of course, no grass parking or parking on vacant sites. Any commercial trucks, work vans trailers or the like, will be forced to be either removed from the community or parked in our overflow parking for $40 a month. This should solve the issue and be a great resolution providing we are only enforcing the guidelines about conventional passenger vehicles going forward and not the number of vehicles. This information will be passed along to all residents, and I am personally setting up meetings for any who wish to meet with me one on one. Those meetings will be set up for next week. We consider this matter resolved at this time.

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We moved into the home on 4/1/2023 and have had multiple issues at this location in ********. The unit beside us was infested with roaches and when they attempted to resolve that issue, they came to our unit. We made several phone calls and visits to the office to get extra bug spraying services, to no avail, we finally hired our own after several months. When we left, our unit was still having issues.We moved out on 4/30/2024 and notified them within the 30 days prior that we were leaving. To date we have still not received our deposit back. We have made multiple trips to the office (no one ever there working-maintenance gentleman said many people had been looking for her ), phone calls and messages left at both local and corporate with no return phone calls. When we spoke with ******, she told us our deposit had been "credited" on May 6th, but could not tell us where it went to. She also told us that it could take 2-6 months before deposit was returned to us. I am sorry, but they did not give us 2-6 months to pay deposit, and we should not have to wait that long.Also, TN law *********, states that landlords can NOT keep security deposits for more than 30 days. We are well beyond that now.

  

  Business response

  06/24/2024

  After speaking with management, we were informed that there was not a forwarding address provided. We have reached out to and requested a forwarding address and will be issuing check and should be receiving by end of this week. We consider this matter resolved at this time.

  Customer response

  06/24/2024

   
  Complaint: 21872534
  
  I am rejecting this response because: the office in ******** was given a forwarding address the day that the end of lease agreement was filed. They called today and said that the check had been sent to our old address and then returned to the corporate office. Numerous phone calls to corporate and repeated trips to office in ******** and voice messages left for them with not a single response. It has now been almost 2 months and no resolution, check should have been sent overnight to me or direct deposited into my account today. TN law states that deposits MUST be refunded in 30 days and now we are coming upon 60 days. 
  
  Sincerely,
  
  ***********************

  Customer response

  06/27/2024

  Check has finally been received...

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Online the house is listed for ****** remodeled but they charged me ******. Thats a big difference between listed price and what they show online. Says its been remodeled.

  

  Business response

  06/19/2024

  After speaking with management, we were informed that listing for the home from YEScommunities.com stating that the price of the home may change. The pricing change was explained to ****************** when she first came to view the home. She is now unhappy as she does not have all of her funding and has asked for a lower down payment so she can proceed with her financing. ****************** has been aggressive towards our Sales & Leasing Agent by using direct intimidation. We consider this matter resolved at this time.

  Please see the home listing below:

  *************

  SITE #***
  INDEPENDENCE STATION INDEPENDENCE, **
  3 BD | 2 BTH | 924 SQ FT | BUY: $24999 | RENT FROM: $999/MONTH
  REMODELED BEAUTY COMNG SOON! This Home has fresh paint inside and plus fresh cool seal on the roof. There is new carpet in all bedrooms and living room plus new vinyl flooring in the kitchen and bathrooms. With Multiple amenities. Please Note that the price is subjected to change at any time due to the refurb being completed.
  
  Contact us today for more information on homeownership or about this home and community!
  phone: ************** email: ****************************************************
  

  Customer response

  06/19/2024

   
  Complaint: 21867359
  
  I am rejecting this response because: I did not cause problems because of the deposit. 
  

  Im doing it because its false advertising.

  They never responded back after my long email. 
  

  they have changed the wording since I took my screenshot. 
  

  they also dont prorate their lot rent. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This yes! community had available units for rent on their website. So my girlfriend and I applied for one of the units to rent on May 21st. A week went by with no contact from them so I decided to call. The lady on the phone informed me that the unit I applied for was already claimed, meaning someone had already signed for it, before my application was submitted. Said I couldnt be refunded and that I should have called to verify their own website is correct. The refund policy is non-refundable however the unit I applied for I was told didnt exist as someone else already had it. Fast forward a day later and we find this place still had the unit up on their website only now its for purchase only when rent was an option for the unit originally. So with it still available that tells me I was lied to. The unit was not claimed. And with it back on their website and altered leads me to believe I was discriminated against because I opted for rent rather than purchase. Also note, the lady on the phone informed me that yes communities! are trying to make all of their communities homeowners instead of renters which just further pushes the thought that I was discriminated against if theyre actively trying to get only homeowners. In short, they false advertised on their website of what was available, lied to me about availability, and now the feeling of being discriminated against after all we were trying to do is find a new place to live.

  

  Business response

  06/27/2024

  ************ is a very desirable community and when homes become available, they are immediately posted to our website as available and typically are spoken for within days, many times even before they are completely refurbished.  Our rental application process goes rather quickly, however, our qualification process to purchase can take up to 60 days to complete. An application to purchase was taken on this home on May 15th,6 days prior to ************************ online application and was in process, however, because we cannot predetermine if a potential applicant will be approved for financing, we continue to take applications on our homes during the sales application process in case our applicants are unable to secure a loan. ********************** was made aware that there was a pending sale on the home in question, and was told his application could be transferred to one of our sister communities of which there 10 within a 15-mile radius, two nearby communities are within a 67-mile radius, or we would contact him, when a home became available, he declined and stated he was no longer interested. We consider this matter resolved at this time.

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