Business ProfileforThe Look Salon & Med Spa LLC

Service paid for on 5/12/2023. Forever Young BBL facial service (laser) - 3 treatments over several months - $1,147.50. I also purchased $421.60 in product to use before/during/after treatments which apparently I can't continue to use now.On 5/12/2023 I had a consultation. I went over my lifestyle & was told: no sun exposure 2-3 days after each treatment. There was no mention of swelling or bruising or problems w veining. Two days before my scheduled treatment on 6/8, I received the "form" which had a list of "precautions" including no sun exposure for **** days, possible bruising/swelling, etc. When I called the business expressing concerns, I was told the "precautions" were just that - like smoking precautions on a pack of cigarettes. I wasn't to worry. Really? So if I had too much sun exposure and there was a problem it wouldn't be the businesses fault, it would be mine. If I didn't sign the form, I couldn't proceed with the treatment. All or nothing. The form's precautions should have been provided to me PRIOR to me paying for the service along with a cancellation policy which I just asked for today. I initially indicated that I would reschedule the treatment in October timeframe when I wouldn't be out in the sun so much but I did not think the business should withhold and keep my entire amount. Business owner didn't care and didn't offer any other concession such as 1/2 to ensure I would rebook. At this point, due to how the business owner handled the situation, I don't even want to use their services. They offered to give me a credit towards other so-called treatments which I don't want or need and even towards other product to the tune of $1000.00. I only want a refund of the 3 service treatments in the amount of $1,147.50 not the entire amount of $1,569.91 which included product and which again, I can't use unless I proceed with the treatments and sign the "form."