Reviews

This profile includes reviews for CenturyLink's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CenturyLink

  931 14th St # 10 10th Floor Denver, CO 80202-2994

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  CenturyLink

  650 Denton Blvd NW Fort Walton Beach, FL 32547-2113

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  CenturyLink

  500 Winderley Pl Ste 300 Maitland, FL 32751

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  CenturyLink

  P O Box 52187 Phoenix, AZ 85072

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  CenturyLink

  3030 E. Semoran Blvd. Apopka, FL 32776

Review Details

• Review fromSarah S

  Date: 05/20/2022

  1 star
  Centurylink is an absolute nightmare to reach. I moved recently. They have not sent me a **** by mail or by email. So I am behind in my payment and I can not get through to pay by phone because I don't know the amount of my last ****. Or my account number because I just recently moved. I was a customer at my old Adrdress for 11 years. No effort on my part to get them to mail me a **** or email has succeeded. not by chat, email or phone. ************** is a nightmare. I only get robot responsesand call fail responses and when I did finally get a live person _which took hours, they were ABSOLUTELY unable to help me because I could not tell them the account number at my new house were I never received a ****. To reach a real person and do business with them is an absolute nightmare. This is the most MORONIC and FRUSTRATING interaction with a company I have had in my life. Even though I was trying to pay them I could not succeed.

• Review fromTerry G

  Date: 05/20/2022

  1 star
  Wanted to get phone service for my shop, had an appointment scheduled, no call no show.Called in again and was told tech could not access my house because of road construction. I received several deliveries that day including a drop shipment from FedX. If the tech would have called like requested i would have been able to give him a heads up about said construction as I did with the FedX semi truck driver.So I schedule a second install, was told the tech would be there and how sorry they were. No call no show. I call a third time to cancel and the sales person again apologizes, says they'll wave the install fees and first months ****. So I fell for it again and set up a third appointment and even got the all important case number. Again, for the third time no call no show. I finally gave up. if the service is this bad before it starts who knows how bad it'd be after the sale.

• Review fromStacey L

  Date: 05/19/2022

  1 star
  I will start out by saying If I could give 0 stars I would, we have used CenturyLink for ***** years as it has basically been our only source of phone and internet service in our location. The service has been horrible as we are at the end of the service area and have dealt with horrible to no service for many years because we had no choice and they did not care about helping fix the matter. Well Charter just installed cable on our street this week but it won't be active for about a month. Low and behold, yesterday 5/19/22 without warning, our internet service gets turned off. We only had a payment of 1 month due and it was a day late. They shut off our internet and we got a message saying we had to agree to their contract and our in internet would be on in 15 minutes and in parenthesis it says (our lawyer is making us do it) or we no longer get service. We had no notice of this before this and the reason why is because they know we have new cable ran. The contract states that if we switch to another service they are going to charge us. This is an extremely dirty tactic on the part of Centurylink and I find it absolutely disgusting and criminal. I am a college student and I need service. This is hostile and a bullying tactic on their part and I feel like I should consult a lawyer. I have tried to chat with them two times now and they were deleting my comments abd/or today vasically telling me too bad, sign or else. The sad part is I don't even get a chance to research between the two, they basically just decided for me that they don't want us as a customer anymore. This is how they treat loyal customers, what a pathetic business. I will be warning the people of my township of their dirty tactics. I will not be bullied into signing a contract just because they are trying to s**** their customers over more by charging us if we switch to another provider and not even stating what amount that would be. This is wrong on every level and dirty.

• Review fromSavannah C

  Date: 05/19/2022

  1 star
  As a small business signed up for CenturyLink in the 70s for landline phones. Last spring we started shopping for VOIP phones because we saw they were just letting their landlines lay in the ditch all over the county. They are still there by the way a year later. Sure enough, in January a letter came pretty much dumping all their landline customers. It was the whole "you can keep using it but you can never make any changes to your account" situation. So after 50 years of paying whatever **** they sent, we switched to ****** and they were none too happy. I spent at least 20 hours of clock time on the phone trying to cancel and get our numbers moved. Every time I called It was at least a 30-minute ordeal. It has been 2 months since they stopped any kind of service but we still have this $12 **** plus fees I'm convinced there is no way to cancel for a "Minimum Commitment Charge" even though I have called and talked to a dozen people and sent emails with no response. I'm glad to see this is how they treat a customer who has been with them for as long as we have.

• Review fromStanley P

  Date: 05/18/2022

  1 star
  We selected Century Link as our internet provider as a part of a promotion with ********* and ***** We were told our equipment would arrive at a specific time, but it was just a box with supplies we couldn't use. I tried to implement the equipment, but was told it was based on having a phone line. When our house was remodeled recently, all the land-lines were covered. We tried to resolve this with Century Link for two weeks then chose another provider. I tried to return the equipment in person, but found their office in ******** to be no longer in existence. When I went to ***** they told me that all the Century Link offices in the area have been closed. I packaged the equipment and mailed it to the address on the box showing where it originated. I included a note explaining our not being able to use it. I have since received two bills for $72.79 from Century Link. I have called Century Link several times and have yet to speak to a person. They seem to be trying to eliminate all contact with customers except for robotic answering machines. I refuse to pay for a service I never received. The day we made our deal with ***** ********* and Century Link, our cell phones stopped working as access to the internet and continued that way as we tried to deal with Century Link. After several calls to ***** our internet access returned. It also took several weeks to get the movie deal we were promised from *********. This seems like something more than a coincidence. The **** people assured me it was a fluke. That seems hard to swallow considering the sequence of events. ****************** are fine now, but the Century Link component seems like a scam. Who needs a land-line in today's world and why does Century Link insist in operating that way?

• Review fromDavid T.

  Date: 05/14/2022

  1 star
  For the 6 months after I upgraded my internet, CenturyLink, for some reason, kept the now defunct account open and they kept on billing me. I'd call every month so they'd cancel the unused account. Finally in April someone listened and they canceled the account... THE WRONG ACCOUNT...Within minutes I was on the phone to customer service who assured me I'd be restored that night. I called the next day because I wasn't back on. Every time I called the situation got worse. They canceled tech calls that had me waiting at my home for 11 hours without a call. SIXTEEN DAYS LATER....The entire time I had a guest in my house with no internet, no TV nothing.CenturyLink and their 'customer dis-service' should all be ashamed of themselves. On one phone call, the agent thought he hung up, he didn't, I was left listening for an hour while ****** went to eat dinner and make fun of me to his co-workers. On his return, he was speechless, so I asked to speak to his supervisor, ***. *** was super embarrassed, not because nobody was helping me, but that ***************************** forgot to end the call. It took another week after that to be restored because, mysteriously the tech visit the next day was canceled. Finally a tech came out 2 weeks and 2 days later and fixed it. Listen, CenturyLink, I can live without the internet, that's not the problem. The problem, CenturyLink, is that you treated an 8 year customer who actually had credit on his account, never missed a payment, like he didn't exist... and forgot to end the call and then made fun of him.. SHAME

• Review fromMarcus M

  Date: 05/12/2022

  1 star
  Centurylink has two kinds of employees, sales and collections. Sales are super nice, you'll get straight through and they will promise you the world. Thank god I found out about how rude, unhelpful, and busy their billing department was before signing up. I had talked with sales and we had scheduled to have a tech come out. Due to schedule conflicts I had to cancel the appointment. The sales rep assured me they would keep my account open until I was ready to set something up but until I connected service, I would not be billed. The next time I heard from centurylink was when they sent me a **** for over $400 and a disconnect notice for service that was never set up. I called up billing, had to wait on hold, got ahold of a billing rep that immediately started condescending to me. I told him his customer retention skills needed work, me calling them was a favor to help them with their clerical error, he could have fun pursuing the charges without an SSN on the account, and if he was going to continue to be rude to me, he could either get me to a supervisor or I would let them figure out this mess on their own without my help while I spent my time more wisely reviewing the terrible service. I'll let you guess how that turned out. Tell your billing department that "I'm sorry for the inconvenience" goes a long way.

• Review fromTim T

  Date: 05/12/2022

  1 star
  RUN DONT WALK AWAY FROM THESE SCUMBAG THIEVES find any other Service like ******* Jet pack BUT DONT USE THESE LIARS The Techs are awesome the business people are bottom feeding maggot scum We have Not had ONE WEEK without interruption at home or business, They weren't putting through signal to our office which left our alarm system OFF! We are cancelling Monday.Our Home system we've called in 4 times 2 reps hung up on us, 1 rep never took the ticket and the final rep told my wife she was wrong we didn't have an error code and it was her fault?! WT ACTUAL F.They CONSTANTLY Blame their equipment, WELL THEN GET WORKING EQUIPMENT DUH!!!These people are scum they lie they don't service your lines, You cant get anybody out same day and the only way anything EVER gets done is if you are slow enough in your day to wait for 3-4 hours to talk to a supervisor.They have a monopoly in several counties and are being reported to the *** for that very illegal violation!

• Review frommaria z

  Date: 05/12/2022

  1 star
  Wish there was something less than one star! Absolutely inexcusable customer service! I I have it all documented who I spoke with and when. TWENTY TWO people!!! I have been transferred to voice repair, tech support, retention, billing, phone repair, customer service. All because no one could reestablish my long distance service after a vacation hold! No one is held accountable either, I'm sure. Though I've been told by the supervisor I was finally allowed to speak to, my service will be restored by tomorrow, to this moment after 22 representatives, I still have no service, not to mention a service I'm paying for! This is without a doubt the worst company I have ever dealt with!

• Review fromLaShawn M

  Date: 05/11/2022

  1 star
  I AM ONLY GIVING 1 STAR BECAUSE THERE IS NO OPTION FOR 0 STARS. HORRIBLE CUSTOMER SERVICE!!! SINCE DAY ONE OF SERVICE IT HAS BEEN A HORRIBLE EXPERIENCE. FIRST I ALMOST LOST MY JOB BECAUSE THE SERVICE KEPT GOING OUT, WHEN I CALLED CUSTOMER SERVICE IT WAS H*** TO SPEAK WITH AN OPERATOR WHEN I ACTUALLY DID SPEAK WITH SOMEONE THEY WERE RUDE AND DID NOT HELP AT ALL. THEY HAD ME TO UNPLUG THE *** RESET EVERYTHING THEN SAID OH WELL NO ONE CAN HELP TONIGHT CALL BACK TOMORROW TO SCEDULE AN APPOIMENT FOR A TECH. TODAY WAS WORST MY SON IS MEDICALLY ILL, SO HE DOES SCHOOL FROM HOME, TODAY HE HAD A FEW BIG TEST AND GUESS WHAT NO WIFI AGAIN! TODAY WAS THEY ONLY DAY HE COULD TAKE IT. CENTURY LINKS OPERATORS CUSTOMER SERVICE IS HORRIBLE THEY TOLD ME THEY WOULD SCHEDULE A TECH TO COME OUT ON THE 12TH 2 DAYS LATER!!! WHICH MEANS MY SON MISSES SCHOOL 2 MORE DAYS OF SCHOOL,SO ANY CHANCE OF HIM MAKING UP TEST IS OUT THE WINDOW. THESE TEST WOULD HELP MY MEDICALLY ILL SENIOR TO GET INTO A GOOD COLLEGE. THATS RUINED NOW :( AND HE HAS WORKED SO HARD IN HIS CONDITION. DO NOT USE THIS COMPANY, YOU WILL REGRET IT.