ComplaintsforTuff Shed, Inc.

• Initial Complaint

  11/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have many issues concerning our newly purchases ***** shed. Tuff shed is refusing to fix many of them stating that we should have bought a more expensive higher quality shed from their choices of sheds. Our issues consist of:1. Daylight coming through in northwest corner peak ( corrected 11/10)2. Large ***** out of siding on east side (corrected 11/10)3 & 4. Doors out of alignment and needing adjusting (corrected 11/10)5. Roof panels not lining up (NOT corrected)******* in end trusses in 2 x4s (NOT corrected)7. All 4 corners need double studding under top sil (NOT corrected)8. trim needs painting (NOT corrected)9. siding needs painting (NOT corrected)10. roughly ***************************** siding needing to be snipped (NOT corrected)11. Daylight around the bottom of siding from inside (NOT corrected)12. East wall and west wall have different numbers of studs in it. One has 6, one has 7. Which makes it hard to build our own shelving. (NOT corrected)13. Gaps in drip edge on roof (NOT corrected)Please see review for the whole story, I could not copy and paste as it was over **** characters.

  

  Business response

  11/17/2021

  This complaint was passed along to the local Tuff Shed team, and the District Manager confirmed he met with the customer on Monday, 11/15, and worked through each issue. A crew is going out on 11/22 and should have everything resolved.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 2021 Tuff Shed installed Premier Ranch 10 x 12 storage shed Price: ******* Warranty free from defects for 7 years Tuff Shed will not return calls for warranty service and does not want to resolve sagging floor issue or even come to the house to investigate warranty claim. My wife has sent pictures to the local ******** Tuff Shed office who installed the shed. Also a person named ***** said she would handle all warranty work. Then she said GM would have to approve all warranty work, then she said a warranty repair person would contact us. No one has called us back or scheduled an appointment to resolve floor cracking and sinking on seam in the door way. This issue was identified Sep 2021 2 months after install and is getting worse. Can you help?

  

  Business response

  11/17/2021

  This complaint was passed along to the local Tuff Shed team, and the Scheduling Coordinator has confirmed she made contact with the customer and has someone going out to the customer on Monday, 11/22 to go over any issues.
  

  Customer response

  11/18/2021

   
  Complaint: 16115653
  
  I am rejecting this response because:They did contact me and wanted to set up an appointment for this week,  but I informed her that I was out of town. I said next week would be better, she said she would call me back with a time and date and as of today I have not heard back from her. The lack of communication still seems to be an issue. 
  
  Sincerely,
  
  *****************************

  Customer response

  11/22/2021

  My husband was aware of the time scheduled for 11:00 am forNovember 22.

  Customer response

  11/23/2021

  Monday, November 22, 2021, ****, from Tuff Shed came out to assess the situation of  the shed. He agreed that there was an issue with the flooring and has determined that Tuff Shed will come out and put a sub floor on top of the existing floor.  When asked what kind of time frame we could expect, he said , " a couple of weeks" , I then came back and said, "before the end of the year?" and he said most definetly.  I made a comment that I want this done quickly, since we have been waiting so long to get any response.  **** stated that there was nothing that we had to do on our end, that Tuff Shed would be contacting us to set up a date for them to come do the new floor.  Today is Tuesday, November 23, 2021 and no call today.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Lack of communication from the local Tuff Shed office. Have failed to deliver on multiple pieces of the shed from plans, to scheduling, to basic materials. Delayed our schedule from 6 months to well over a year.

  

  Business response

  11/19/2021

  This complaint was passed along to the local Tuff Shed team, and the General Manager has contacted the customer to schedule a date to complete any outstanding items. 

  Customer response

  11/24/2021

   
  Better Business Bureau:
  
  All remaining work has been completed, complaint has been settled. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Shed was specked out on4/20/21 Payment was taken on4/20/21 by the ********** for $5547.05 Between 4/28-5/27 issues with getting a build permit, which included us having to pay the city of Brighton $200 for tuff shed to be able to do business in the city, that the city said we shouldnt be paying for.5/27 receive a alarm that our shed has been scheduled for install on 9/30/21 9/30/21 after calling tuff shed to find out when they are coming to install was told that I had been rescheduled to oct520 mins after I called got an email stating that my appointment had changed.10/5 shed shows up only to find sight is not level enough, this is on me. Installer leaves all the screws and nails for the shed in a pile of leaves. The door propped up against a tree in my yard, and leaves all the shingles in a pile. I had to collect all these materials and pick them up.10/5 get a call that my new install is 10/20.10/19 get a call at 5:36 to say that they are not coming on 10/20 and that I have been rescheduled I 10/27 and to give the asm ***** a call.10/20 called and left vm on deriks phone.10/20/21 Talked to ***** around 10am, will be getting an upgrade to dimensional shingles and a set of ramps.**** will be installing next week 10/26/21 Sent text to verify that shed was being installed on the 27th no reply 10/27/21 Per ***** this morning via text His truck went down yesterday and was working on it last night. Thats why I did not text you back. I find out this morning his truck is still not fixed. Im going to work on it this morning with ***** 10/27/21 Spoke with ***** and was told that the builder was unwilling to take a rental truck paid for by tuff shed and that my install will now be on November 2 2021

  

  Business response

  11/03/2021

  This complaint was passed along to the local Tuff Shed team, and the Assistant Manager acknowledges there were a few reschedules, however he has been in touch with the customer and has passed along that the shingles have been upgraded and a pair of steel ramps has been added for no additional cost. The customer was scheduled and installed on 11/2 and the job is complete. 

• Initial Complaint

  10/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When my Tuff Shed was built they did a very sloppy job, had them come out and fix the eyesore of a job. At that time I addressed how the doors did not seal and the shed was for hay and saddles that need to be kept dry. They came out again and he said he brought the wrong doors to replace the warped ones they firstly put on. Then came back several days later saying it was the correct door. Okay, great, but there is still huge gaps in the doors. Rain has come and now my hay is wet! It's not cheap and I trusted Tuff Shed as a name that builds quality structures. It's imperative these doors get replaced or properly sealed. Water is coming in the doors and running right under the hay! Hundreds of dollars in hay!

  

  Business response

  10/28/2021

  This complaint was passed along to the local Tuff Shed team, and the General Manager has confirmed he reached out to and spoke with the customer today, 10/28. The ** has scheduled the customer for 11/3 to visit the customer and the shed, and to address the issues with the door. 

• Initial Complaint

  09/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Sept 17 2020 we ordered a new shed from TuffShed. we paid over $4,000.00 for it. It was installed in January of 2021. The didn't apply the second coat of paint that we paid up front for. It was cold and raining at the end of the day. So I understood. The job was not first class and we had to call because the second shelf we paid up front for was not installed. Some of the wood around the top was not even close to square or evenly cut. Someone came out several weeks later and installed a obviously water soaked at one time and sun exposed waferboard for the second shelf. The cut the wood on top to be square. It has been exposed to the weather all summer and everytime i called the lady at TuffShed she gave me a different reason why they could not get out to apply the second coat. I have called them on 4 different occasions with no resolution in sight. I just keep getting the run around. Please Help.

  

  Business response

  09/30/2021

  This complaint was passed along to the local Tuff Shed team, and the General Manager and Scheduling Coordinator confirmed the customer was scheduled for 9/29 to complete any outstanding work. 

  Customer response

  09/30/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your cooperation in this matter. We are very happy with the actual shed itself. The warranty tech sent out to take care of our complaints was excellent at taking care of the issues.

  We are not sure we can mention his name or not. If we can  "Kyle" was very understanding and did a great job. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  09/20/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 12, I purchased a storage building from Tuff Shed out of Lafayette LA and today, Sept 20, I was given a November date for installation. I had the slab poured and ready very soon after paying in full for the building. I sent the measurements and all was good and then contacted about cutting the concrete and this was done. I replied with the photos and all was good to schedule the install Mid August. I received another call that there were issues with the cut that I made and had to redo it. Friday sept 17 Jarvis came out again and measured and I marked. I sent photos and this was finally agreeable. Jarvis stated 6-8 weeks but since I had this order ins since July i would be moved to the front and get it done. Someone would call Friday afternoon to give me a date. I missed the call and left messages and sent emails with no reply. I called and finally got to talk to the scheduler and was given a date for mid-November well before the hurricane excuse they are now using as the dela

  

  Business response

  09/24/2021

  This complaint was passed to the local Tuff Shed team, and the Assistant Manager has confirmed that the customer did send an email on 9/21 stating they would like to proceed with a cancellation. The team is processing a cancellation. 

  Customer response

  09/24/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please do not close the dispute until I have received my full refund. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  09/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a Tuff Shed in March 2021. After several in-person property assessments and confirmation of installation, they showed up on two separate occasions and declined the installation due to corporate policies. They indicated that the leveling exceeded their limit despite them already approving the installment twice. They left the shed materials in our driveway for a month which caused the materials to mold and take up space. The general manager agreed to a full refund for us and took back the materials. The shed was paid in full and Its been over 60 days with no refund or assistance from Tuff Shed. We demand my full reimbursement via check ASAP. Please assist us with this matter as Tuff Shed is incapable of rectifiying this issues as a rest of their error.

  

  Business response

  09/22/2021

  The District Manager gave the following information: 

  This customer had ******************** come out to look at a location to place the shed, Tuff Shed produced the shed, scheduled delivery and when the install crew arrived they were informed the shed could not be placed at the original location.

  After a period of time the customer decided to move the shed to a different location in the yard, Tuff Shed again went back out to inspect the area and found that where they wanted to put it was in a swail, where the one side of the shed would be on the ground and the opposite side would be what looked to be 2 feet in the air still within our building specs, again scheduled an install crew but once they arrived onsite they leveled and measured the location to discover that in fact the building would be 33 in the air front to back outside our building parameters. Customer was told this and explained they could have pilings put in or a retaining wall but Tuff Shed couldnt build as it is.

  Another period of time went by and the customer called to cancel the building and the DM took the call, at no time did he state they were getting a full refund but that we would put in for a refund with ************** and Tuff Shed can produce the paperwork to ************** requesting the refund.

  Since Tuff Shed produced the building, made multiple trips to the customer and couldnt build the shed was no fault of Tuff Shed, therefore a re-stocking charge was warranted.

  Customer response

  09/24/2021

   
  Complaint: 15853845
  
  I am rejecting this response because: the Tuff Shed installers left the materials in our driveway after the first unsuccessful installment in June when there was no guaranteed return date for second installment attempt. The second team that came to install the shed again in July said that Tuff Shed should never have left the materials here for a month due to the weather and elements causing mold and water damage. The Tuff Shed **** ***** incorrectly measured our installation site. Therefore we should be receiving a full reimbursement of charges. The installation reps called the general manager **** from

  our driveway and explained the issue. He said we could be refunded and at no point was there mention of a restocking fee as the error ultimately falls on Tuff Shed. If we do not receive a full refund, we will take legal action and take this matter to court.

  
  Sincerely,
  
  ***************************

  

  Business response

  09/27/2021

  The District Manager has talked with the original installer crew and was misinformed of some details that went on with the installation. That said, the customer and DM have been in contact and as of this morning the DM has let the customer know the restock fee will be waived and he will be working with ************** to correctly process the refund. The DM apologizes for any miscommunication. 

  Customer response

  09/27/2021

   
  Complaint: 15853845
  
  I am rejecting this response because:
  
  I will consider this incident resolved if and when my full refund is received. 

  Sincerely,
  
  ***************************

• Initial Complaint

  09/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a barn shed through Tuff Shed on 7/21/21. Got it scheduled for 2 weeks later got an email had to reschedule. Got it rescheduled and again had to reschedule. There was always an issue with the Help or the weather in ******** but we live in Merrillville and the weather was fine here the day they were suppose to come out.August 17th comes and still a no show. I had to call and they show up at 3:00pm and had to leave around 5:00 ( because of mother in hospital ). Surprisingly showed up the next day to finish but never put the second coat of paint on. Scratches from delivery and install. Said they didn't have the paint and will have to come back. Well, they didn't. So in the mean time we realize the shed is not very level and the doors won't stay open and still no paint. Today September 8th they were sppose to fix both issues. I never received a confirmation they are still coming out so I put in a call. No answer, went to voice-mail. Still waiting as I type!!

  

  Business response

  09/08/2021

  This complaint was passed to the local Tuff Shed team and the Assistant Manager has confirmed she spoke with the warranty tech and he is working onthe customer's shed now. He also spoke with her and went over all the issues that he needsto repaired which is door not being level and needing a 2^nd coat.

• Initial Complaint

  09/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of purchase was 08/2020 for shed which cost $4152.01 Two weeks after the installation of the shed which was November 2020 and 2 weeks later the shingle on the roof were lifting and flapping when it got windy. Since then I have contacted Tuff Shed to come and fix the roofing since its under warranty. After many calls and left messsages -last call was on 08/07/21 and NO One has gotten back to me. This has been very frustrating. All I'm asking is for Tuff Shed to come and repair the roof before and leaking and damages to the inside. Especially after spending over $4100!!!

  

  Business response

  09/08/2021

  This complaint was passed to the local Tuff Shed team, and the Assistant Manager has confirmed he spoke with the customer and has scheduled her on 9/15 to have a warranty completed on her shingles. 

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