ComplaintsforPark It Right, LLC

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On the evening of 6/3, my car was booted. I was parked in front of my boyfriend's house without a permit. While I am not disputing the boot itself, I have yet to receive my security deposit of $235 from ParkItRight, and it is now over a month since my parking infraction. Their website states 7-14 business days, so I don't understand what the hold up on my money is. I have attempted to email the company twice in the past week to resolve this issue and I have not even gotten an email back letting me know they were looking into it. Given by the company's canned responses on here (horribly childish for a professional business to act this way), I'm doubtful I will see a resolution to this.

  Business response

  07/09/2024

  Dear BBB,
  I hope this message finds you well. We are Park It Right Staff and writing on behalf of Park It Right, **** to inform you of our decision to terminate our participation in the Better Business Bureau (BBB)business program, effective immediately.

  
  Park It Right has been a participant in the BBB program for the past nine years. During this time, we have consistently provided detailed and comprehensive evidence in response to every complaint filed against our company. Unfortunately, we have found that the program frequently rewards unsubstantiated claims and does not adequately acknowledge the extensive proof we provide.

  
  Over the years, our company has received only five legitimate complaints, all of which occurred in our early stages of operation.The majority of complaints we receive are from individuals who failed to adhere to the parking rules on private properties. Unlike towing services, our immobilization (booting) services leave the vehicle in place, clearly indicating the violation. To ensure the validity of our enforcement actions, we take over 20 photographs per incident, documenting every detail.

  
  The primary reason for the complaints against our company is the embarrassment violators feel when their vehicles are immobilized. Common excuses such as missed permits, missing signage, lack of warning, or brief parking durations are often cited to deflect responsibility from their actions.Despite our thorough documentation and irrefutable proof, our company has been unfairly rated with an "F" by the BBB.

  
  We have also been informed that our rating could be improved to an "A+" if we paid a monthly fee. However, we believe in maintaining our integrity and do not wish to participate in a program that undermines the principles of fairness and accountability.

  
  As a company dedicated to enforcing parking regulations and ensuring compliance, we stand by our actions and the evidence we provide. We will no longer allocate our resources to respond to unfounded complaints through the BBB platform.

  
  We appreciate the opportunity to have participated in the program, but it has become clear that it no longer aligns with our values or serves our best interests.
  Thank you for your attention to this matter.

  
  Sincerely,
  
  Park It Right, *** Staff

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had recently moved in to the above address on 6/02/2024 I got one parking permit And I have two cars I gave my son the other parking permit because he was In the guest parking Space I was in my parking space 4675 A . I just didn't have the parking pass in my window they came and Booted my car this morning And uh you can't contact anybody. All you can do is email and they gave you a business address so that you can go down and talk with them I went down to that address today Whoever was in suite ***************************************************************************************************************************************************************** front of my property that I pay rent for Is really disturbing I would like my full refund.

  Business response

  06/18/2024

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 
  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 
  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.
  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  4/18/24 Amount paid: ****** Promised a refund of ****** upon arrival of equipment within 12 hours which was upheld by me. Emailed business, no response as of today.

  Business response

  05/02/2024

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 
  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 
  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.
  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

• Initial Complaint

  02/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We are trying to get a refund for having a boot put on our car and outrageous fee associated with it. We live in the crownpoint subdivision in ******, **. We received several emails that parking passes are now required or you will get a boot. We have the passes, I picked them up the first day they were available. But nothing was said about getting a boot for other reasons, just for not having a parking pass. We were parked in our spot but over the line and received a boot and a ridiculous fee of $385. That is insane. No warning, no note to say hey make sure you are not over the line, nothing. None of the notifications said anything about other infractions, just the parking pass. Which by the way, there are several cars with no parking pass and also no boot. So I'm just wondering why no warning was given, why the fee is so ridiculously high, and why the actual infractions are not being taken care of. If possible I would like that fee reduced if not fully refunded and I want to make sure that the actual plan is being inforced, which is have a parking pass or get a boot. Also, we found out the state if ******** says the maximum amount a company can charge for a boot to be removed is $160. They are charging $385. They say their device does not count as a boot, even though the definition of a boot is a device that stops the operation of a vehicle. Which theirs does. We just want a refund of the over payment and for this company to k ow they can not charge more the the state says is allowed.

  Business response

  02/20/2024

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 

  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 

  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.

  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

  Customer response

  02/20/2024

   
  Complaint: 21309272
  
  I am rejecting this response because: The ***************** says companies can charge no more the $160 to remove a parking boot. Your device is a type of parking boot so you should not be charging $385 to remove it! 
  
  Sincerely,
  
  **************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On Friday 1/19/24 I parked at the ********************** apartment complex at ****************************************************** at 7pm. I parked in an empty space with no "permit parking only" signs in sight. At 8:30pm I went to leave the parking lot, and there was a boot on my car. The cost to remove it was $385, well over the State maximum of $160. I provided the company with pictures of my car (included here) in the parking space showing there was no warning this space wasn't available for guests and subject to booting. There was a permit parking only sign posted by the row of spaces behind where I parked, so one would safely assume a row without the same signage is available for guests. However, there isn't a permit parking only sign anywhere near the space, or the row, that I parked in. I requested a refund because of the lack of signage, the short amount of time I was in the space, and the criminal amount that I had to pay to drive my car off the lot. They blatantly disregarded the lack of signage in the area and refused to refund the amount charged. I also let them know they charged more than what is legal in the state, and they have yet to return that amount as well. Part of the cost was a $150 "security deposit" which I have yet to receive a refund for, and I returned their property immediately.

  Business response

  01/25/2024

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 

  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 

  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.

  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

  Customer response

  01/25/2024

   
  Complaint: 21195455
  
  I am rejecting this response because: I provided clear proof that the space I was parked in was not designated as "permit parking only" in any way. Park It Right continues to argue there were signs posted near where I parked, however anyone who looks at the images provided can clearly see that is not the case. The amount they charge to remove the boot greatly exceeds the *****************'s maximum amount of $160.00. I don't trust them to refund the "security deposit" I am owed for properly returning their boot after removing it from my car. I have asked for the refund to be processed immediately because I don't want to be associated with this organization, and they have not processed the refund. They stated it takes **** business days, however with credit card transactions there's no reasonable explanation for the delay. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company issued a warning that my vehicle will be booted because my plates are expired. The problem is my plates are not expired. This is a shakedown by a predatory company. Many of my neighbors reported that they got the same warning and also got their vehicle booted for expired plates, but the plates were not expired.This company is ************* arming the tenants of their customers for cash because the tenants are stuck in an *** that refuses to stop using this provider.Save yourself from this horrible situation and never buy a property where the *** uses parkitright.net. They are not a legitimate business. This is a predatory racket.

  Business response

  01/03/2024

  Park It Right has participated in the BBB business abusing program for over 8 years. We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint. In 8 years only 5 complaints are legitimate and the company was in its very beginning. 
  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property. Unlike towing our booting leaves the car in place clearly showing the violation. To ensure our position we take more than 20 pictures to provide proof of our enforcement. 
  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement. The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.
  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F. The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action. We will no longer waste our time responding to false statements about our company.

  Customer response

  01/03/2024

   
  Complaint: 21091152
  
  I am rejecting this response because:

  The business has not addressed my individual complaint and they are implying that I am lying.
  
  Sincerely,
  
  *******************************

  Business response

  01/08/2024

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 

  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 

  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.

  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company booted my car for expired registration. My registration is actually up to date and renewed and when I showed them proof they actually messaged me your car your problem. They said that since my registration wasnt visible they can assume it was expired. They actually said I shouldve left it outside my car for them to see. Obviously leaving registration with personal info outside is a terrible idea. I have reported the to my landlord, HOA, and ******** utilities. This company also charges $385 to get it off when $160 is the maximum amount in ******** according to 4 Colo. Code Regs **********. They are a fraudulent company who practically rob people in their own residential properties.

  Business response

  12/05/2023

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 

  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 

  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.

  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

  Customer response

  01/03/2024

   I can accept leaving it closed as they did not charge me specifically but I can confirm they charge many others an illegal fee for booting in *********** believe this company is still fraudulent and when people complain they call them idiots even in their response through the BBB.  

• Initial Complaint

  11/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On either Friday or Saturday (November 17 or 18) I was booted in the parking lot behind my residence ************************* I understand I didnt have my permit in the vehicle as it is a rental. Ive come to terms with paying for the boot for breaking the pre established rules of the lot. Its apparent that there is no bias but also no empathy for any situation. After I entered my card information I was given the code to the boot and instructions for where to place it. I removed the boot and placed it around the return sign indicated in the instructions. Apparently my payment was not processed correctly and was sent a text message that my car would be towed for not paying to remove the boot. I paid again and made sure the payment was processed properly this time. I came out to my car this morning plastered with 2 slanderous stickers saying I am a thief and dont like to follow the rules!! I cut off and stole my device!! This is completely inaccurate as I have provided payment and returned the boot. This was highly unacceptable to me to be labeled a thief/criminal and frankly the thing Im most upset about. I have left a voicemail, 3 emails and even my wife has emailed the company for any information. I would like to know if my payment is sufficient or if this elusive company just wants me to go through the hassle of having my car towed and paying for it. The non-existent communication of this company is astonishing and can be seen in every complain on this list. I would very much appreciate a response to resolve this issue. I dont want to fear parking near my house any longer than I have to. Also if this company could be pseudo promt in returning the deposit for the boot I returned properly that would also be nice. Thanks. Boot #****, payment receipt/order #*****, license plate of vehicle to be towed EQJ ****

  Business response

  11/23/2023

  The Better Business Bureau is a farce willing to give our company an A+ if we pay their extorsion.  This violator failed to follow the posted parking rules of the private property.  BBB is a Joke and only for whining violators that were held accountable for their own actions.  BBB supports the liars, cheats and thieves intentionally filing false complaints thinking it matters.  If they would have just PARKED IT RIGHT they would never know who we are.  BBB IS A SCAM

• Initial Complaint

  11/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  As of 11/12/2023 I have not received a credit on my credit card for the $150.00 "deposit" due to me for returning the boot to the proper place as shown in the attached photo. The boot charge went through immediately on the evening of 10/5/2023 at the ***************** lot of Mountain View ****************** but 5 weeks later PIR still hasn't refunded this "deposit" even though I returned the boot immediately and exactly as specified.

  Business response

  11/23/2023

  The Better Business Bureau is designed to help liars, cheats and thieves hurt businesses.  For a monthly fee we can have an A+ rating which is nothing more than a scam.  We have been in business for over 8 years and dutifully answered the BBB complaints.  Didn't matter if we did everything right BBB still penalized us.  We have chosen to not comply with the extorsion of the BBB against small businesses. 

  The WOKE liars, cheats and thieves can continue to file false complaints such as this one.  This person was a violator that parked right in front of the sign.  So they is mad that they had to pay for his failure to follow posted rules.  Throwing a baby fit they file a BBB complaint thinking that matters at all.  Our customer is not the violator, our customer is the property which the violator chose to do as they please.  If they would just PARK IT RIGHT they would never know who our company is.  Instead the whining violator is mad for being held accountable and is throwing a temper tantrum with this worthless complaint.  

  Customer response

  11/29/2023

   
  Complaint: 20859896
  
  I am rejecting this response because:

  The response doesn't address the issue at all and appears to be aimed toward some other person who lodged a complaint against them.

  I followed the instructions, paid the fine, and returned the boot device in perfect order to the location specified -- as shown in the previously attached picture.  By ***'s own stated policy, I'm due the $150 deposit that is predicated on properly returning the boot.

  I'm not saying that PIR did anything other than follow their client's instructions --- and I'd be REALLY HAPPY to discuss and provide photos regarding PIR's statement about "parking right in front of the sign" --- but to PIR's point, that's between me and their client.

  I'm due the $150 deposit refund - that's all.
  
  Sincerely,
  
  *************************

  Business response

  11/29/2023

  It is unfortunate that ****************** doesn't know how to read his bank statements as he was clearly issued his refund as per the terms and conditions of deposit refund. I have attached the receipt showing he was refunded.

  Customer response

  12/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that their refund has occurred as shown by their attached receipt. 

  I do not accept their ***** comment about reading bank statements given that their refund was received by my credit card company on the day that I filed this complaint which strongly suggests that they are unethical.  If in the extremely unlikely event that this is just coincidence, the fact that they waited 5 weeks to issue the refund shows that they are incompetent.
  

  Either way I have so many better ways to spend my time than trading barbs with emotional adolescents.

  Thank you BBB for making PIR do the right thing and resolving this issue.

  Sincerely,
  
  *************************

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  10 business days for a refund of deposit from getting booted by park it right. I did not damage my boot and i returned it where I was suppose to. Im suppose to get a 150$ refund and i have yet to see it

  Business response

  11/08/2023

  Waste of time and just trying to hurt our company with a frivolous complaint.  **** BUSINESS DAYS as it says on the instructions given this VIOLATOR

  Customer response

  11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I got my deposit back, its astonishing how rude he is tho, I never said I was in the right I was just inquiring about my deposit that would most likely never have gotten sent to me if I never brought it to their attention. Im glad I got my issue resolved, I pray for everyone that hasnt got theirs back

  
  Sincerely,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩