ComplaintsforPark It Right, LLC

• Initial Complaint

  11/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was delivering food for my sister in the apartment she lives in. I was up for 2-3 minutes. I got a boot for parking in a violation zone, which is okay. I had to pay ****** to remove it, which I did nov 21,2022 at 8:31 PM and it still wasnt released. They said it was the wrong zip code but how is that possible when the money was withdrawn. I had to make another payment of ****** nov 21,2022 at 9:32 PM. I want my money refunded for double charging me and my security deposit for the boot! This is theft and no way to get ahold of anybody but will gladly take your money!!

  Business response

  11/22/2022

  Park It Right does not initiate transactions. Adem initiated each transaction with incorrect information. 
  Adem has provided screenshots of "Pending" transactions. Pending does not mean approved. 
  It is the responsibility of the cardholder to enter accurate information. 
  The transactions that Adem is showing screenshots for are transactions that were declined due to System Unavailability, an Incorrect Address/ Zip Code, and Insufficient funds.  
  
  
  We are not responsible for the cardholder entering incorrect data. We are not responsible for educating the cardholder on how to complete the transaction as we are not aware of the cardholder's details and cannot initiate a transaction. Adem was informed of the reason for the declined transactions at the time through Chat and Email.
  
  
  The transaction was approved on 11/21/22 at 9:32 PM and Adem was immediately provided the release and return instructions. 
  
  
  As seen from the attached transaction receipts, only one transaction was approved.
  No refunds will be issued for declined transactions. 
  
  
  The vehicle was booted correctly and in accordance with the pre-established parking rules. 
  The violation fine is non-negotiable and will not be refunded. 
  Allow **** business days, excluding weekends and bank holidays, for the deposit refund to be processed per the terms and conditions. 

  Customer response

  11/22/2022

   
  Complaint: 18449797
  
  I am rejecting this response because: You said they are both pending but the approved transaction is pending as well. If it was invalid zip code my bank would of rejected it. But you guys double charged me because you are scammers and illegally taking money. Im okay with the 210 charge but want my deposit back and the other ****** charge because it was duplicated. Again, if it was a wrong zip code it wouldnt be pending, even the approved transaction is pending. Since it was paid by credit and not debit all transactions pend thats common sense. You guys are thieves and this company should be shut down!
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Park-It-Right put a boot on my car and charged me $375 to have it removed....the car was in ITS AUTHORIZED PARKING PLACE....and the compaany put a boot on without authority and charged an exorbitant price to have the boot removed. They are a predatory company and need to be shut down

  Business response

  11/10/2022

  It is the responsibility of the Owner/Resident/Guest to know and comply with the parking rules of a property.

  Park It Right is a ******************************** company that observes a violation without bias and in accordance with the pre-established parking rules of the property which we are required to enforce. Signs indicating that parking rules are enforced are throughout every property we are contracted with.

  At the time of all observed violations, Date/Time/GPS Stamped pictures are taken to prove the violation. All violation information is immediately provided to Authorized Personnel of the property. Violation fees are non-negotiable and will not be refunded. The Security Deposit is refunded within **** business days, excluding weekends and bank holidays, and barring any damage/ vandalism observed on the device at the  time of retrieval in accordance with the terms and conditions. 
  
  
  No further information can be provided since we have no record of ******************************* as a customer in our database and No vehicle information was provided by the complainant to be able to identify a specific vehicle. 

• Initial Complaint

  10/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My car was booted unlawfully. I paid $375 to be able to take the boot off. Was promised a refund of $165 and STILL have not received it. This place is a joke. It can't be legal. I can't believe they are still allowed to operate.

  Business response

  10/18/2022

  *********************** is not a ********* of Park It Right. She has not provided any vehicle information and her name is not associated with any payer or vehicle owner in our database. She has inquired through email and was asked twice to provide a license plate number to which she has failed to respond. 
  
  Without any vehicle information, we cannot provide any additional information regarding this complaint. 

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid to remove a boot on Sept. 1 2022. On Sept. 24 I contacted the company about having not received my deposit for the boot, and it being 3 weeks after the incident. Instead of refunding me the $165, they charged me $165. After bringing this to their attention, they removed that transaction and said they refunded me. I have not received any money from this company and they refuse to refund me the deposit.

  Business response

  09/27/2022

  ****** has been informed that the deposit refund has been fully refunded. We have provided the receipt to ****** and have attached it here as well. The violation fine is non-negotiable and will not be refunded. There is not an additional refund. This transaction has been completed in full. 

  Customer response

  09/27/2022

   
  Complaint: 18135069
  
  I am rejecting this response because:

  I have already showed park it right that there was no refund deposited to my account. Their 'receipt' that they have provided is not accurate or formal and can easily be forged. There is still no refund in my account and I have submitted photos of that. This is still robbery and has not been resolved.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was booted outside of my residence while displaying a parking pass enabling me to park where I was.The booting occurred at 1am in the darkness of night, because the attendant didnt see the pass hanging from the back of my rearview mirror. The parking pass is propped up on the back of the mirror, the windshield has frit that makes it a bit tough to see through from the outside looking in. I reached out to ParkItRight, sending pictures and videos to prove that although the attendant who booted my car may have missed it, my parking pass is very clearly there. The pictures they responded with as proof of my violation were dark and had glare from the pictures being taken with a flash camera at 1am. I responded with pictures showing the bad angles that the attendant had taken to document my violation (except now clear, and in daylight, with the proper vantage points necessary to see the parking pass). *******************, the President of ParkItRight responded to my emails directly attacking my integrity by telling me I put the pass on after the fact. I most certainly did not. I have lived in this residence for years now and have always had my parking pass hung exactly where it is without issue. Instead of acknowledging the fact that his attendant made a mistake and rectifying the situation, I was essentially told to pay the violation/booting costs and kick rocks, and that they would not respond to any further inquiries of mine into the matter. I feel this is completely unprofessional, unapologetic, unjustified, and most importantly unresolved. This company is extremely pompous, rude, and is purposefully money hustling residents of a nice neighborhood that have done nothing in violation of community standards.

  Business response

  09/21/2022

  During a random patrol on 09/2022, your  NISSAN MAXIMA (NY) HAE2014  was observed and documented parked in violation of Resident Permit Required and was subsequently immobilized per the pre-established parking rules of Meadow Creek Condos which we are required to enforce on their private property. 
  
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of Meadow Creek Condos. 
  
  
  Displaying a permit is not a game of hide-and-seek. Vehicles are required to clearly display a parking permit when parked on the property. It is the responsibility of the vehicle owner to clearly display the required permit at all times when parked in the property.
  
  
  We are a professional parking enforcement company that observes the violation without bias. We use high beam tactical lighting to ensure the vehicle is in violation.
  
  
  Attempting to place the permit in the vehicle after the fact will not abrogate the violation. 
  
  The vehicle has been immobilized correctly and in accordance with the parking rules of Meadow Creek Condos.
  Everyone is required to follow the same parking rules and process of release. 
  
  
  The violation fee is non-negotiable and will not be refunded. 
  Allow **** business days excluding weekends and bank holidays for the security deposit to be refunded. 

• Initial Complaint

  09/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, My name is ******* and I'm dealing with that unlawful company Park It Right! I saw your segment regarding the woman who also dealt with the company to retrieve her vehicle. I fear I'm heading in the same direction. I received a boot on my vehicle on September 3, 2022. Their new system allows you to scan QR codes to make payments and receive the 4-digit code needed to remove the lock. I paid $375.00 to receive my code and remove my lock on September 3 (The payment posted to my account on Sept 4th.). I returned the boot to the designated area of the complex, locked it around the pole as instructed and returned home. Everything was fine until Tuesday night (September 6,2022) when I received messages from this company claiming they never reclaimed the boot and my payment was going to be forfeit. The boot was not at the location at which I was instructed to leave it so it had to have been picked up. Since they cannot find their equipment, they are holding me responsible and threatening to file theft felony charges, placing a lein on my vehicle and other unnecessary findings.I did my part as a citizen to go to the business location address, located on their website of www.parkitright.net of ************************************************************************* and to my surprise, its not their actual office, only a place where they have their mail sent. So their website is misleading claimg they have a physical office.The next step was to file a police report, but ************************ claims its a civil matter!I'm frustrated beyond belief with this company, IF THEY ARE EVEN LEGIT! I have attached pictures of the messages this company has sent me basically saying they'll file charges.I've done everything on my end to clear my name and prove to this horrible company that I do not have their equipment and they need to check with their employees who pick up their towing boots.Everyone should be aware this company is HORRIBLE!

  Business response

  09/09/2022

  During a random patrol on 9/3/22, the vehicle was observed and documented parked in violation of being Double Parked and was subsequently booted per the pre-established parking rules of ********* Purchase II which we are contracted to enforce on their private property.  
  
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of ********* Purchase II. Vehicles are required to be parked correctly in one designated parking space in between the painted lines and not impeding or encroaching into another space in any manner. Vehicles that are double-parked are immediately booted without warning.

  
  We are a professional parking enforcement company that observes the violation without bias. If the vehicle has been correctly parked in one space as required then the vehicle would not have been immobilized. Spaces are specifically designed to give every vehicle ample room to safely enter and exit the vehicle/parking space without obstruction.
  
  
  The vehicle has been immobilized correctly and in accordance with the parking rules of ********* Purchase II. 
  Everyone is required to follow the same parking rules, process of release, and boot return. 
  
  
  We offer a quick and convenient online payment system that is accessible 24/7 and once payment is approved the unlock and release instructions are provided in the receipt.
  
  
  Every call received through the Boot Line is responded to with an automated text informing them how to release the boot. ******* called the boot line on 9/7/22 when she wasn't booted and received automated messages in return. 
  
  
  Per the Terms and Conditions of the refund, the boot must be returned within 12 hours to the designated location on the property. The boot/ lock was not at the return location on 9/4. A courtesy notification was sent by text to inform the vehicle owner that the boot was not returned as required and the deposit will be forfeited. 
  
  
  No One instructed ******* to arrive in person anywhere, as the boot return location is located on the property where her vehicle was immobilized. No one has solicited fees outside of her boot violation. 
  
  
  To Date, the boot/ lock has not been returned resulting in the forfeit of the deposit. 

  Customer response

  09/09/2022

   
  Complaint: 17935231
  
  I am rejecting this response because: the boot is not in my possession nor is it at the lock location that is in THE OPEN for anyone to take it! I returned the boot to the sign located at the ********* Purchase entry way on 9/3 as the ******* video instructed. As that occurred over a holiday weekend and I was not at that complex for 2 days, it is not my responsibility to verify that no one else tool the boot, OR your company picked it up and failed to report the pick up! Your company IS A JOKE as there should be a more secure method for YOUR COMPANY to pick up your equipment. You all need to find the equipment since its not where I left it, AS INSTRUCTED BY YOUR FLAWED COMPANY! I DO NOT have you boot and WILL NOT pay additional money because you all cannot find YOUR EQUIPMENT!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Around midnight on Thursday Sept. 8th, after just having unloaded the last of my belongings from moving into my new apt., after 5 days of moving & parking in the spot I was in to unload & leave w/out issue, w/out yet having received our parking pass, my wife's *** was booted. After all the ******************* of moving, relieved to be done with it, I come downstairs to find a boot on my wife's ***.****** to find the person who put the boot on & explain the situation, I frantically & furiously searched but found no one, despite having just locked my wife's *** minutes prior to go upstairs & tell her I was headed to our old house to return the keys & get a couple things I forgot out of the garage. When prompted to scan the ** Code, a chat window appeared however no live attendant was immediately responsive, when searching their phone # all I could get was an automated system & a msg to email my inquiries...The human element is completely lost on a business practice such as this. I was simply unloading my families belongings then going to move. My 3 children have school in the morning, we had to pay $375 ($165 deposit to be refunded for returning the boot) + a $210 Fee to immediately remove the boot or risk tow! These prices are price gouging & akin to highway robbery.The fact that I was unable to speak to a person via their app or phone # is an egregious oversight for a company involved in booting people's vehicles. There could be a medical emergency or any # of scenarios, like mine, that warranted someone parking "illegally". A downright **** poor experience with one of the worst types of businesses to exist. Go figure...After 1st & last month's rent, pet deposit, uhaul rental, hiring moving help as my wife is pregnant & moving over the course of 5 days, this extra chefs kiss of a $375 fee was just the icing on our $4.5k+ moving cake!Thanks Park It Right! Update your app, ensure people can reach someone & don't boot people's vehicles immediately!

  Business response

  09/08/2022

  During a random patrol on 9/8/22, the vehicle was observed and documented parked in violation of Parked In a Fire Lane and Resident Permit Required and was subsequently immobilized per the pre-established parking rules of *********** Terrace which we are contracted to enforce on their private property. 
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of *********** Terrace.
  We are a professional parking enforcement company that observes the violation without bias. Our patrol does not know the personal circumstances of the vehicle owner or why the vehicle is parked in violation.
  
  
  We offer a quick and convenient online payment system that is accessible 24/7 and once payment is approved the unlock and release instructions are provided in the receipt.
  
  
  In times of high call queues, callers are informed to inquire further through email if needed. Otherwise, the vehicle owner can scan the ** code on the lock to pay and be on their way in minutes. No email inquiry has been received regarding this vehicle. There are no extenuating circumstances that exempt a vehicle from the pre-established parking rules of the property. Park It Right does not have the authority to exempt a vehicle from the pre-established parking rules of the property. 
  
  
  The vehicle was immobilized correctly and in accordance with the parking rules of *********** Terrace.
  
  The violation fine is non-negotiable and will not be refunded.
  
  
  The deposit refund will be processed within **** business days, excluding weekends and bank holidays within the terms and conditions.

• Initial Complaint

  08/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Booted my car while out of town because of expired tags. Just spent 6k to move and unemployed and can't get unemployment as Colorados unemployment is a joke and they are 6 months behind. Would not work with me while I was out of town. They said they would tow if not paid asap. HoA is a joke and doesn't protect their residents.

  Business response

  08/27/2022

  During a random patrol on 8/1/22, your Toyota Camry (CO)KQH824 was observed and documented parked in violation of Expired License Plates (Exp. 7/21) and was subsequently immobilized per the pre-established parking rules of Meadow Creek Condos which we are required to enforce on their private property. 
  
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of Meadow Creek Condos. 
  
  
  We are a ******************************** company that observes the violation without bias. We do not have the authority to exempt a vehicle from the pre-established private property parking rules. 
  Everyone is required to follow the same parking rules and process of release. 
  
  
  The vehicle has been booted correctly and in accordance with the parking rules of Meadow Creek Condos.
  The violation fine is non-negotiable and will not be refunded. 
  The boot was retrieved without incident and the deposit has been refunded to the payer. ****** ************;is not the payer. 

• Initial Complaint

  08/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 7/21/22, I received a boot on my car. Later I realized that I was parked illegally (I thought that because I had an appointment in the building, I could park in their parking, however this was not the case). So I did deserve a parking violation.Two issues remain:1- it has been 14 business days and I have not received my deposit of $165 back. I emailed asking for this and have not received a response. I placed the boot back where it was supposed to be placed and took a photograph. 2- the company is illegally overcharging. In the *****************, the removal of a boot is legally not allowed to be over $160. They charged me $210. Of course, I did not read the statutes before paying to have it removed as it was an over 90 degree day and I had a small child with me. I have called, emailed, chatted online and texted and absolutely no one at the company will respond to my question as to why they are unlawfully overcharging.

  Business response

  08/11/2022

  Please view the attached deposit refund receipt. 

  Our pricing structure is not regulated. No amount of the violation fee will be refunded as it is non-negotiable. 

• Initial Complaint

  07/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We pay to park at our office building at ****************. I was booted by park it right because I forgot to put my sticker in my car. I had to pay nearly 400 dollars to get the boot off my car. The Company was unreachable by phone. Their only voicemail box was full. The only contact option was through email or text. There was no human being you could physically talk to. When I said I wanted them to release my vehicle because I already pay to park there, they threatened me by reminding me the boot was a courtesy (a 400 dollar courtesy) and then they further threatened to tow me. This is a predatory company. In the ************** it is illegal to charge someone more than $160 dollars for a non consensual boot. This legislation is readily available online. I think the rudeness of the company, the lack of compassion, and the lack of sense are frustrating to me. Forgetting to put a sticker in your car SHOULD NOT cost 400 dollars. That was my food budget, savings, and then some for this month. Is it worth it for this company for people not to eat because they forgot to put a sticker in their window? I guess so.

  Business response

  07/09/2022

  Park It Right is a professional parking enforcement company that observes a violation without bias. 
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of the property. 
  
  
  During a random patrol on July 6, 2022 at 11:41 AM, the vehicle was observed and documented parked in violation of No Permit and was subsequently immobilized per the parking rules of the property which we are required to enforce. 
  We take Date/Time/GPS-stamped pictures at the time of the observed violation. 
  
  
  This violator attempted to hang their permit after the vehicle had already been booted and demanded special treatment for their fabrication. 
  
  
  The violator is documented calling at 5:28PM and at 5:30PM. No voicemail was left. 
  5:33PM to 5:39PM- The violator started a Chat  through our website and was informed of their violation, and process of release. 
  5:39PM to 6:22PM- The violator was corresponding with a Park It Right agent through text message, again informing of the violation and process of release. 
  At 5:59PM, the invoice was paid and the boot was released. 
  
  
  Everyone is required to follow the same parking rules and process of release. 
  Every booted vehicle has immediate access to pay and release the vehicle by simply scanning the ** code on the lock to complete checkout for release and return instructions. 
  
  
  This violator was able to chat with an agent within minutes of finding their vehicle booted. 
  The violation fee is $210 with a $165 refundable deposit. The violation fee is non-negotiable. 
  The boot was recovered without incident and the deposit will be refunded within **** business days, excluding weekends and bank holidays. 
  
  
  Park It Right finds it extremely rude that a violator lies about their violation and attempts to get the enforcement company in trouble when the violation is valid. 
  This violator was aware of the parking rules. Parked in violation by choice then attempted to abrogate the violation by lying. 
  Violators often think that the parking rules do not apply to them and that lying and screaming the loudest will get them "out of it". 
  Unfortunately, we deal with this all the time and we are not thwarted by a violator's attempt to defame our company through lies and false information.
   
  
  The parking rules are pre-established by the private property. We do not make the rules. We document all violations and correspondence and keep meticulous records which can be provided to at any time as evidence. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩