35 Customer Reviews
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Review from Jack J
1 star08/26/2024
Do not provide refunds on unintentional renewals, godaddy does! Beware!! I had a domain name that was set to expire in a month and they renewed my today. I immediately contacted them to request a refund and they stated that they do not offer ANY refund on renewals. This is unfair. I highly suggest using another company with fair policies.Review from Joe S
1 star03/02/2024
Name.com sadly to say has went down the tubes. Very expensive domain names, renewals etc., from once a great price and also customer service which is horrible and you can only email them. Many other cheap domain name companies out there. Hopefully they change their tune and get back on ball and give decent pricing etc.Review from Donovan M
1 star01/13/2024
This is the worst domain name registrar. They had perfectly fine e-mail and they replaced it with paid e-mail starting with a three thousand percent markup and the service is worse than before with tons of spam. They call it ********** would be better named Trojan horse. And it is impossible to speak with anyone, only e-mail and forums. Anyone know a registrar with a deal on transferring domains?Review from David C
1 star05/01/2023
We have been trying to work with Name.Com support representatives for almost two years to resolve our inability to access our domains; access was lost through numerous staff transitions (D*********g.org). Name.com representatives have continually changed the evidence needed to get access to our account AND have requested materials we're simply unable to produce (e.g., asking us to go through the legal process of updating our Articles of Incorporation). Leaving this review is an act of desperation. Flagging here that we're going to do our best to provide as much as we can, and expect Name.com to step up to be helpful, rather than sending and re-sending the same form replies.Review from Jacklyn H
1 star03/31/2023
This company is a scam. I paid for a domain for two ****** ****** are canceling my domain after one year.I have attempted to contact them several times identifying myself, but they have NEVER contacted me. Name.com will not allow me to login to my account. They have ABSOLUTELY NO CUSTOMER SERVICE only a bot that only brings up certain topics.I may have to drive to their office in ******, but I fear no one will be there.This company is a ***** ****** are THIEVES!!!!!!!Review from Greg H
1 star10/08/2022
Avoid! Stick with GoDaddy or Domain.com, this second-rate site in most cases is just a reseller to one of those big ones anyway, depending on the TLD.They advertised $0.99 for a .co domain throughout shopping, calculating cart total, and applying promo code. Set up an account with Name.com. Submitted payment info. Price became $245!After 2 weeks back and forth with customer service, they cant acknowledge the issue of the price changing on the very last step. **************** has repeatedly offered to help (re)process my payment for $245. I think ***** in customer service is a bot. ***** is unable or unwilling to understand my complaint, let alone addressing it.Save your time and save your money. Stay away.
Name.com, Inc. Response
10/10/2022
Hello, We apologize for any frustration regarding the renewal of your domain, pricing is a key component when managing a portfolio. Unfortunately, Name.com does not have control over the domains that are deemed 'premium' and priced according to the registry in question. Please let us know if we may be of further assistance regarding this matter. - Name.comReview from Neal Z
5 stars08/21/2022
I had a problem logging in to their web site. The customer support team was able to walk me through and resolve it issue quickly. Great job!Name.com, Inc. Response
08/22/2022
We are very happy to hear that our team was able to assist with your account access. Thank you for your review. - Name.comReview from Carlos G
5 stars07/17/2022
A+ Service! I was able to work with the customer support team to enable Office 365 for my business and was well informed as it related to managing DNS records. The experience has been stellar from buying a domain for my business and enabling advance features that related to DNS management using the knowledge base and email support options. I highly recommend Name.com to any business owner seeking to personalize their business email and a have a secure domain service provider. The account dashboard is very easy to use and the support is top notch!************************* EDP Consulting LLCName.com, Inc. Response
07/18/2022
Hello, Thank you for taking the time to share about your experience. Name.com greatly values your feedback on such a broad scale and in great detail. Thank you for your continued support and kind review. - Name.comReview from Damian S
5 stars06/06/2022
**** was excellent. Very responsive and willing to work with me until we accomplished isolating the problem and applying the needed solutions. Got transferred to Hosting and **** stayed with me to make sure the transfer process was complete prior to exiting the ***** Awaiting Hosting...Name.com, Inc. Response
06/13/2022
Hello, We are very pleased to know that our support team was there to help every step of the way. Thank you for your kind feedback. - Name.comReview from Kirk H
1 star04/29/2022
Specifically to individual consumers and small businesses: read the BBB complaints section. Prior to 2014, my domain hosting and hosted email needs were with another company. I was unhappy with its customer service and found ********************. ******* ago, I became a Name.com customer. When I transferred domains and products, I was over-the-top elated with Name.com's customer service! While I am more of a tech enthusiast, Name.com made me feel valued. At that time, one could telephone and get step-by-step assistance if needed. The company has since switched to a limited live chat support model. Recently, I purchased a new desktop and needed assistance with hosted email setup. Something wasn't working and I checked Name.com's article database, conducted internet searches, and used my troubleshooting skills. No success so I set aside time to chat with a human ***. The *** directed me to the article knowledgebase. I continued the chat by explaining in-as-much detail as possible the assistance I needed. The *** replied with "submit a help ticket" as a solution. Although frustrated further, I submitted a detailed support ticket. The automated email reply reads, "We've received your email "Email Setup - Apple Mail" and will respond as soon as possible. We are currently experiencing a higher than usual ticket volume, and as a result there may be delays before we can reply to your ticket."If you are an individual or small business which may need guided tech support or frequent assistance, I strongly encourage you to consider other companies.Name.com, Inc. Response
05/04/2022
Hello ****, We apologize for any frustration regarding access to our support team. We will continue to do our best to provide assistance during high volume times and appreciate the patience you have extended thus far. We have reviewed your recent ticket and are relieved to see that our team was able to help in finding resolution.
Customer Review Rating
3.71/5stars
Average of 35 Customer Reviews
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