Complaints

This profile includes complaints for CorePower Yoga's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CorePower Yoga

  3001 Brighton Blvd Ste 269 Denver, CO 80216-5089

• 

  CorePower Yoga Cherry Hills

  5004 E Hampden Ave Denver, CO 80222-7329

• 

  CorePower Yoga North Boulder

  3280 28th St Boulder, CO 80301-1701

• 

  CorePower Yoga Aurora

  18884 E Hampden Ave Aurora, CO 80013-3504

• 

  CorePower Yoga Broomfield East

  3700 W 144th Ave STE C100 Broomfield, CO 80023-9530

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resigned up a monthly membership for the rate of $119 and was told this pricing was locked in rate and would not change. Now they have upped the rate to $129 a month for the past four months. I have contacted both the manager and the customer service and have not been able to get the rate changed back so unfortunately have to go this route. I would like my rate changed back to the agreed amount of $119 and a refund for the four months overcharged. Thank You!

  Business Response

  Date: 04/24/2025

  Hi *******,  
  
  Thank you for being a valued All Access Member in our Del Mar CorePower Yoga community. Our team of studio managers and teachers are committed to providing you with the highest quality yoga experience possible. To ensure we can continue to bring you a best-in-class experience, we made some changes to our membership rates.

  We sent you a email on Dec 16th, 2024 sharing this information. As of January 15, 2025, there would be increases by $10 a month, which is still below what it would be if you purchased a new membership today.
  
  If you have any questions about this change or your membership, our Customer Experience team is here to help. You can reach us by calling **************. 
  
  Thank you for being part of our community. We look forward to continuing to support your yoga practice for many years to come. 
  
  With Gratitude,
  ****** G
  Senior Customer Experience Specialist
  ********************
  ************

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23181955
  
  I am rejecting this response because:

  when I signed up I was told this price was locked in for life.  CorePower needs to honor their contract and what they are telling students at sign up.

  This is unethical business practice.  I do not accept the reply.

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter **** ****** (a minor) is a member at this CorePower location. We signed her up for membership in January at the studio in person, and we were 100% assured that after the first introductory month, we would be charged the discounted student monthly fee.We asked again in person about this yesterday and were told dont worry. Well lo and behold, I was charged today - the full rate ($189).Of course when I call nobody ever ever picks up the phone - any of their studios or customer service phone numbers. Anytime day or night or whenever. ***** ****, on behalf of **** ****** ************

  Business Response

  Date: 02/18/2025

  Hi *****,

  Thank you for taking the time to reaching out regarding your daughters membership, My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to confirm your outreach with our Customer Experience team on 2/14/2025. We have adjusted your daughter's membership rate, and she will now be charged the student membership rate of $151.20/month moving forward and we have applied a $37.80 account credit for the overcharged amount on 02/13. This credit has been set to automatically apply to her membership billing on 03/13.
  
  
  If you have any questions or if there's anything else please don't hesitate to reach out to the email thread you have with our Customer experience team.

  
  With Gratitude,
  ****** G
  Senior Customer Experience
  ********************
  ************

• Initial Complaint

  Date:01/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called CorePower Yoga in October of October 2024 to freeze my membership to allow for the studio to have time to get more classes on the schedule. I had been going to the studio for 4 years but the last year and a half the studio was not offering the variety of times like they used to. I found myself driving from studio to studio trying to find classes that fit my schedule. I wanted to cancel in October but I thought I would give them one more chance to get some more classes on the schedule. When I froze my account they charged me a 30 day payment. Ive been looking and the class schedule has not gotten better so I am not coming back. They decided to charge me another 30 day fee o f $135. This is $270 total to cancel my membership. I did not agree to this and I want a refund.

  Business Response

  Date: 01/22/2025

  Hi ***,
  
  Thank you for your outreach. As an exception to our freeze /cancellation policy agreed and previous communication you had regarding the freeze request on 9/30/2024, we are happy to offer the charge of $135.00, back to your account as account credit. This credit will never expire, and can be used towards any future membership payments, or in-studio on purchases of retail or classes.
  We have sent  you a email on 1/16/2025 and feel free to reply. Moving forward your membership is cancelled and you will not be charged for membership again as we have a 30 day cancellation policy, this also includes if your membership is frozen.
  
  Feel free review the membership Terms and Conditions for reference on our website. .
  
  Thank you for understanding.

  Corepower Yoga Customer Experience
  *********************************************************
  ************

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22799457
  
  I am rejecting this response because I do not want a credit. I would like a refund as I will not be returning to any of your studios or purchase any items from your retail space. I have not agreed to the terms and conditions you are speaking of as those were not the T&Cs I signed off on when I joined.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They milk every dollar from their customer. Their business model is terrible. You have to be diligent on when to cancel your membership and if you decide to freeze it, it will cost you. Yoga is supposed to be zen and nice. Corepower is a corporate business and they don't care about their customers. I will never go back

  Business Response

  Date: 11/19/2024

  Hi *****,

  Thank you for sharing your feedback. We can confirm you were able to speak with one of Senior team members of our customer experience team on 11/12 regarding your membership and they were able to support you. If you need any further assistance please reply to the email communication you have with *******.

  With Gratitude,
  CorePower Yoga
  ************

   

   

   

   

   

   

• Initial Complaint

  Date:11/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me preface by saying that Ive been an avid lover and supporter of CorePower for years. They have always been such an awesome and transparent business. Recently, I put my membership on hold because I was traveling for work and was expecting to be relocated. Prior to my 90 day freeze ending, I cancelled my membership to avoid getting charged for another month (I had also found out I was being relocated somewhere that had no CPY studio). Apparently now there is a 30 day cancellation window and if you dont cancel before then you have to pay an additional month. I was shocked when I found this out because it was never this way before. Not only that, but I was then prorated an additional $21.20 this month. Tell me how thats fair? I agreed to pay an additional month for not cancelling in time and then get charged AGAIN. I spent nearly $200.00 total just to get out of my membership. I loved *** so much and had always planned on returning to the studio one day if I moved again. I am so disappointed in this process that I know I will not be returning again in the future. Do better CPY, do not be so sneaky! You just lost someone who was a big proponent for your business.

  Business Response

  Date: 11/19/2024

  Hi *****,

  Thank you for sharing your feedback and for your kind words of support. We can confirm you requested a 3 month freeze on 7/5/2024 and that is why you were billed on October as your freeze was up. We needed to hear from you to either to extend the freeze or move forward a cancellation. Our membership is non refundable and we require at least a 30 day notice prior to your billing date to process the cancellation, as its stated in the agreement you agreed for our terms and conditions. Please reply to the email communication you have with Lien to further assist you if you have any other questions.

  With Gratitude,
  CorePower Yoga
  ************

   

   

   

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CorePower Yoga's terms and conditions are overly complicated, on purpose, to mislead prospective customers with sneaky business models. I purchased a full access membership to ********** Yoga - ************ - on July 30, 2024. I cancelled my membership on August 15, 2024. I never visited the facility or attended a class. On my statement, I noticed a charge $134.80 to my Discover Card. When I visited the location for my first scheduled class, I quickly realized the location has issues with cleanliness and left immediately. I requested a refund of this charge on September 7th via their online request form. Their response to my inquire, "we are unable to refund the charge back. For cancellations, we require a 30-day notice to cancel the All Access Membership while the intro month can be cancelled anytime within the billing cycle as long as it is prior to your billing date."According to their explanation, I am entitled to a refund. Reasoning being, I purchased the membership on July 30th, as my intro month, and cancelled on August 15th. After a lot of back and forth, they continued to ignore my request for a refund by offering a "one time exception credit used towards future membership, classes or retail purchases." Why would I accept a credit? I want a refund of $134.80 back to my Discover card. Their terms and conditions are unnecessarily complicated and predatory. They also do not take into consideration the importance of cleanliness, temperature and customer experience at this location, which is lacking. A customer shouldn't be forced to pay for an unused membership. Especially when the facilities aren't up to basic health standards. Please help....

  Business Response

  Date: 10/29/2024

  Hi ***,

  My name is ****** and I am part of the leadership team on our Customer Experience Team. Thank you for sharing your feedback with us. We want all students and members to have an exceptional experience in our studios. We are sorry to hear that wasn't the case for you. Well ensure that this is shared with the appropriate teams so we can improve in the future. Please check your email inbox as we have sent you a email and made an exception to our membership policy that were agreed upon signing up for the intro month promotion.
  

  Please dont hesitate to reply to the email if you have any other questions. We hope to see you in studios in the near future.

   

  With Gratitude,
  ****** G
  Senior Customer Experience
  ********************
  ************

   

   

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corepower double charged for a monthly membership. It's $175 per month and the company charged my account this amount twice on the same day. I attempted to get into contact via their provided phone number with no success.

  Business Response

  Date: 10/16/2024

  Hi *******,

  Thank you for reaching out and sharing with us about your double charges for membership. We can confirm we were able to communicate with you on 10/9/2024 via email and confirmed the refund.

  Please reply to the communication with ******* if you have any further questions.

  We hope to see you in studios soon!

  With Gratitude,
  Senior Customer Experience Specialist
  ********************
  ************

• Initial Complaint

  Date:09/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all I absolutely love the classes at this company or I wouldnt have lasted this long . Unfortunately, their business practices are frustrating and unethical. I signed up 3 months ago. Ive had to call in and have my account adjusted every single month to get the correct rate that I was told. First the promotional first month offer and then to apply my medical discount. Then this month I noticed a bunch of $15 charges on my account. When I inquired on which dates I was for sure at 2 of the classes and have proof that I was there. The managers solution was to refund me for one of them. How is this a solution? Also if they check my record I have spent hundreds of dollars on their products in addition to an unlimited membership. At this point I got frustrated and canceled my account. Now I have a final 30 day period and I have to pay for it so I tried to go to a class at a different location thinking it was just an issue at 1 gym. As soon as I left the gym I got a $2 towel charge receipt to my email. I returned to the gym and videotaped the teacher confirming that I in fact did not use a towel and that she didnt charge me. Yet somehow my card was charged. I wish I could just get my membership to stop my membership asap. Im putting a stop payment on my card to avoid any more unauthorized charges. $2 and $15 may be small but it adds up and it is unethical. I just want my $47 in unauthorized charges back and immediate cancellation so I can join another studios. This is supposed to be my stress release not the cause of it

  Business Response

  Date: 10/04/2024

  Hi Angela,
  
  Thank you for reaching out and sharing your feedback. We are sad to hear that you are looking to leave CorePower Yoga. While our memberships have no long term contracts, we do ask
  for a 30 day notice to cancel. About our reservations policy, to open up space for your fellow students, we require that you cancel any reservations you make 2 hours or more before class starts. A $15 late cancel/no show fee will be charged to your credit card on file if you cancel within the 2 hour window or if you do not show up to class. Reservations made within 2 hours of the scheduled start of class cannot be cancelled without incurring a late cancel/no show fee/loss of class. A member of our team has sent you a email confirming we have made an exception to our reservation policy and granted a refund back to your credit card.
  
  Please reply to the email sent directly to you if you have any questions or need anything else. Thank you!

  
  With Gratitude,
  Manuel G
  Senior Customer Experience
  CorePower Yoga
  866-441-9642

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22356913
  
  I am rejecting this response because:

  I did not make an error so your refund is not a courtesy. I attempted to go back to your gym because I was not allowed to cancel and I was again charged for a towel that was not used. Every time I enter the facility or try to schedule I am charged. I recorded video of the girl telling me I didn’t use a towel, she didn’t charge me, and she doesn’t know who did but can’t refund me. I would like this $2 refunded and the last month that was just charged refunded as I can’t use the membership without charges. I will attempt to upload the video. Otherwise the video is available upon request. I refuse to do business with a company who continually does this. 
  
  Sincerely,
  
  Angela Cox

  Business Response

  Date: 10/16/2024

  Hi Angela,
  
  Thank you for your outreach, and we are disappointed to know that your experience has not been ideal.
  
  
  Please know that we have refunded the final $94.84 charge from 10/4/2024 for your last membership payment, as well as the $2.00 charge on 9/29/2024 for a towel that you did not use. The funds from both of these payments should reflect on your bank statement in the next 7 days. Your membership is now fully terminated, and you will not be charged again.
  
  
  Please reply to Tali communication if you have any questions or need anything else. Thank you again.

   

  With Gratitude,
  Senior Customer Experience
  CorePower Yoga
  866-441-9642

  Customer Answer

  Date: 10/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22356913, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Angela Cox

• Initial Complaint

  Date:08/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple ongoing issues with app preventing me from registering, joining and participating in zoom classes that I am eligible to attend enroll in as AT HOME paying member.The system requires you to register for the class. Over the last 6 months, I will register for a class in advance and then when I go to join at the time of the class, it wont record me as having registered and wont let me join. This is unfair and prevents me from accessing the service at the times and ways in which I should be able to access. In addition, it causes undue stress in rescheduling my time for fitness and wellbeing.Today, August 15th (and since the night of August 14th), I have not even been able to view the Live classes on the app. I called in the morning of August 15th and was told my the representative assuming I was doing something wrong. Then, I never got transferred to a supervisor after I explained repeatedly to her regarding the ongoing error. Next, I called again and spoke with someone ***** who did confirm there is an issue with the app and told me he would connect me to someone to correct it but instead put me in an endless loop of phone calls.I have since called back at least 5 more times and requested a call back but the call back hangs up immediately.I finally spoke to a supervisor, named *******. I asked to speak to a leadership; I was told they dont have a name and I asked to speak to someone immediately. They refused and said they are offshore.All in all, this is a very customer unfriendly and unresponsive organization that hides behind a call center to prevent it from having to address customer concerns.

  Business Response

  Date: 08/29/2024

  Hi ******,

  Thank you for your outreach. We want all students and members to have an exceptional experience. We are sorry to hear that wasn't the case for you regarding our App with your At home membership and your feedback regarding your outreach with our Customer experience team. Please check your email, as ******* from our leadership team has sent a email on 8/19 asking for more information to look into the error further.

  Thank you again and we look forward hearing from you.
  

  With Gratitude,
  **************
  Senior Customer Experience
  ********************
  ************

• Initial Complaint

  Date:08/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was put on bedrest during my pregnancy, I connected with CorePower customer service to cancel my membership. They offered that I could freeze my membership instead, and I was told I could extend the freeze if needed with 30 days written notice before the next billing date. I agreed to this option. I can't do yoga after having my baby due to delivery complications, so I used the same email thread to request that my membership be canceled. Only then did they inform me that their "strict cancellation policy" states that they can't cancel a frozen membership! Sneaky! After some back and forth, their only solution is to activate my membership, which of course will charge me, and then require me to reach out with a 30 day written notice to cancel! This means that I will be charged for a membership I can't use and will have to remember to reach out yet again to cancel. I can't stomach sneaky business models, especially from companies pretending to be about better health and wellness.

  Business Response

  Date: 08/22/2024

  Hello ****,
  
  We hope this email finds you well and thank you for reaching out. We understand your concern and are sad to hear that you are looking to leave CorePower Yoga. While our memberships have no long term contracts, we do ask for a 30 day notice to cancel. We can confirm that your membership is now cancelled and you will not be charged moving forward waiving our cancellation policy as a one-time exception.
  
  If you have any questions or concerns, don't hesitate to reach out to ******* directly.
  
  
  Best regards,

  With Gratitude,
  **************
  Senior Customer Experience
  ********************
  ************