Roofing Contractors
Lakewood ExteriorsThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We have made multiple attempts to reach **** in regards to finishing some work on our roof ceiling project. The work was completed in November 2022. We then discovered the work was not completed correctly after several emails **** returned in June to make the necessary corrections to the roof. He was supposed to follow up and have a painter return to repaint the interior ceiling due to additional water stains from the work not being correct. Since June I have sent over 5 emails and left voice messages and have not received a call back. We paid the bill in full and would like the ceiling to be painted and repaired as a greed to or a refund of the amount we paid for painting.Initial Complaint
12/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We contracted with Lakewood Exteriors for a front porch/ It became apparent very quickly that what we wanted and what the contractor was planning were very different. After giving them a chance to make what we wanted, but there was no action on their part. I then requested our money back. On November 1, ********************* offered to return half on the weekend of November 5, then the other half the following week. We agreed to this, yet we have never heard from him again, even after I texted him again.Customer response
01/11/2023
Thank you for your help. The business did contact us directly and refunded our deposit as requested.
We appreciate your work for us.
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.