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Business Profile

Cable TVs

Starz Entertainment Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 143 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starz is fraudulent in more than one way. On the Starz app it is impossible to find the information you committed to when you sign up for special rate 3 months, 6 months etc. So I emailed them on January 20th 2025 to find out how long my rate of $2.99 a month was to last. I was told in this email that I had renewed this rate for an additional 3 months(see screen shot). Yet they managed to charge me $10.99 on February 27th 2025. I contacted them and the thread of emails that followed never acknowledged this information and I kept saying they needed to refund me the difference for this month and honor what was told to me initially in the email. Calling them is a joke they never answer. I asked for call backs and one person left a voice mail with no sound? This company is deceitful and now out of principle I am pursuing and want others to know about these practices. I am probably going to call Californias attorney general as well. It maybe only $8 but I can see they continue to treat their customers badly. I am going to contact the producers of Outlander to discuss this situation also with them. Lucky for me I saw the increased charge on my ****** account before what should have been the third month in my renewal. I want to speak to someone in this business that will be held accountable for their actions. I am not sure if my image uploaded properly because this screen shot has all the necessary information.

    Business Response

    Date: 04/03/2025

    Starz deeply apologizes for our Care agent incorrectly identifying the promotion the customer received as a three-month promotion. As the customer noticed, this was a mistake and it was actually for one month only. Starz has refunded the monthly charge and passed on the customer's feedback about improved visibility of promotion lengths in the app design to the development teams, who are now working on implementing that feature. 

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the STARZ app, however the app is not working on any devices (phone, laptop or TV). I immediately canceled, however, I havent been provided a refund. I have tried to contact customer service for the past few days, however they never respond to the chat and there is no phone number listed on the site.

    Business Response

    Date: 03/31/2025

    Starz Entertainment, LLC has reviewed the customer complaint. ********************** records reflect that it provided the customer the requested refund on March 25, 2025.

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are being charged for a service we do not have. We have contacted Starz Entertainment in October 2024 concerning this. The want my card # to search for the account. We do not have an account. We have been charged $11.65 months before we caught it in October 24. Starz is continuing to charge our card.We want Starz to stop the charging the card and a possible refund. I have no evidence of signing up and Starz has not provided such. We have contacted the card company

    Business Response

    Date: 03/24/2025

    Starz Entertainment, LLC has reviewed the customer complaint.  On March 5 ********************** provided the customer a refund for the prior 6 months. We considered this matter closed absent further correspondence.

    Customer Answer

    Date: 04/07/2025



    We have not received the credit card statement at this time.  What Starz gave us as a resolution is acceptable.   To say Starz has not followed through is premature at this point.  I will contact you.
    Thank you.


  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a year subscription to Starz and now it has been 3 months and they are charging me again for 6 months. it is a complete scam of hundreds if not thousands of people

    Business Response

    Date: 03/17/2025

    Starz Entertainment, LLC has reviewed the customer's complaint and reached out to the customer. **********************'s records reflect that the customer signed up for a 6 month plan rather than an annual plan. Starz regrets any confusion on that front and as a gesture of goodwill has refunded the customer's most recent charge. 

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starz charged my checking account $49.09 for a semi annual fee for the next 6 months.I assumed it was fraudulent and cancelled my debit card and called them.I was given the run around by 3 different people. When I went into the account it popped up to subscribe for a year for $25.06. i told them i didn't want that either. I just wanted to entire program to be cancelled and receive my money back. I do not have access to their service, but they have my money. They were rude and not helpful. They tried to say they attempted a refund of $25.06 but the bank wouldn't let it go through. I explained I had cancelled my card because they took out the $49.09 which was unauthorized and that was the amount i needed refunded. They never took out $25.06 and it wasn't prorated because i literally called the next day after I saw the charge that wasn't authorized to begin with. I asked them to send me a paper check of the amount of $49.09 that I am owed. And they will not. This has been extremely stressful going back and forth. Why should I pay a company for services that I don't even have. Which I can show proof of all conversations and that I do not have starz available to watch. i want my money back.

    Business Response

    Date: 03/17/2025

    Starz Entertainment, LLC has reviewed the customer complaint. ********************** has attempted to provide the requested refund, however it appears that all transactions (including refunds) have been denied by the customer's bank as the customer has submitted a chargeback request. Starz has contacted the customer and informed them of this, and will handle the customer's request through the bank's chargeback process. We understand from the customer's bank it can take up to 60 days for the dispute process to be resolved.

    Business Response

    Date: 03/17/2025

    Starz Entertainment, LLC has reviewed the customer complaint. ********************** has attempted to provide the requested refund, however it appears that all transactions (including refunds) have been denied by the customer's bank as the customer has submitted a chargeback request. Starz has contacted the customer and informed them of this, and will handle the customer's request through the bank's chargeback process. We understand from the customer's bank it can take up to 60 days for the dispute process to be resolved.

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I logged in and canceled my account when the promotion was over. Instead of canceling the account they took money out of my account that was nit authorized. They are now refusing to refund money taken from my account.

    Business Response

    Date: 03/14/2025

    Starz Entertainment, LLC has reviewed the customer complaint, contacted customer and provided a resolution we believe to be satisfactory to the customer. 

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a unauthorized charge for starz entertainment on my bank statement for *****. I have called starz and told them of the unauthorized charges and they still try and take out *****. They are trying to do it again march 1st. I want a refund and I want them to stop.

    Business Response

    Date: 03/11/2025

    Starz Entertainment, LLC has reached out to the customer for additional information necessary to assist the customer with their request, but has received no response to date. Starz will continue to attempt to follow up with the customer. 

  • Initial Complaint

    Date:03/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* subscription practices. I thought I cancelled, and there was no reminder that the policy would auto-renew for more than twice the price that I signed up for.

    Business Response

    Date: 03/11/2025

    Starz Entertainment, LLC has reviewed the complaint. Our records reveal that account associated with the email included with this complaint ended in 2022. Starz has reached out to the customer for more information, including whether a different email was used, but has received no response to date. Starz will continue to attempt to follow up with the customer to resolve the issue. 

  • Initial Complaint

    Date:02/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starz is running a scam in an attempt to cage credit cards on file. I have made numerous attempts to get them to cancel the subscription and yet they run email addresses that bounce. They also want a YES response furthering deliberations instead of cancellation upon contact.

    Business Response

    Date: 02/12/2025

    Starz Entertainment, LLC has reviewed the complaint. Starz's customer service team required the customer to provide certain limited data to verify account ownership prior to performing the requested cancellation, as is industry standard to avoid third party misuse. The information requested was only the industry standard last four digits of the card associated with the account to verify ownership, or if they would prefer not to provide this information over the phone, the customer can alternatively ask to be sent an email to the email address on file for the account, which asks the customer to verify the cancellation request was coming from them rather than a malicious third party.  In this case, the customer elected the second option. They were sent an email asking to confirm cancellation, replied in the affirmative, and upon receiving this information, Starz promptly cancelled the customers account (which was past due). *********************** customer service team regularly communicates with customers through its email system and is unaware of any issues regarding email bounces, and indeed Starz received the customers cancellation confirmation via email in this case. 

  • Initial Complaint

    Date:01/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertised 12 months for 24$ , I paid in full with correct email address and no streaming service was ever provided. No emails ever returned and no phone number to call is available me that I can find. Looking for a refund.

    Business Response

    Date: 01/29/2025

    Starz Entertainment, LLC has reviewed the customer complaint. Records indicate that the Starz customer service team worked with the customer to resolve the issue and provide the requested refund on 1/15/2025, which we believe to be satisfactory to the customer. We considered this matter closed absent further correspondence.

Starz Entertainment Group, LLC is NOT a BBB Accredited Business.

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