ComplaintsforAnacs

• Initial Complaint

  05/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  February 12,2024. I paid tonANACS $543 for grading of 17 Silver Half ******* Dollar coins. This order was supposed to be ready in March 4th. March 27 I sent them an email asking for update since the order was 3 wakes late. They responded me saying that delay was happened bc my order was sent to a consultant out of house and that will take another week. April 10, 2 weeks later , I sent another email for update, was told that order was nearly done, but took another 2 weeks to receive it on April 24,2024. As soon as I open the package I noticed that at least the two more valuable error coins with a possible value by the error as per record of prior sales would be over $300K. It took 1 week until a received an email from ******************************************** very simple: if you would like to discuss please call me. I sent him an email with a HR pictures showing that the coins they sent me was not the one I sent them but most important also sent him pictures on HR where clearly the coins I received was altered in a way to look similar and with some details that mines that could almost look the same but obviously it wasn't . I explained him that I got in touch with the secret service and that they asked to get a police report first and that after that and with the proof I have they will intervene to investigate and that my intention bc they sent coins out of house anything could happened that probably there was the mistake and that my only intention was to get my original coins back. His answer in less than 24 hrs was: I have looked into the order and found no reason to believe we didnt return the same coins, if you to talk about this game a call otherwise consider this matter closed. I asked him: what order did you look if order is with me? why you got delay on order? why was sent out of house and how you can showed that wasn't changed? why you failed to provided or explain me about security protocol and why are you forcing me to only discuss over the phone. Silent

  Business response

  05/28/2024

  Thank you for contacting me.

  In response to ***************************** complaint, I'll restate, the coins returned to the customer are the same as the ones we received.

  A few items I'd like to address include the timeline, the value, and the **************.

  Timeline: the coins were received on 2/12/24 with an estimated return ship date of 3/25/24 as per the Economy turnaround of 4-6 weeks, but with an additional request of "Variety Research" that can add an additional 15 business days (3 weeks). This pushes the estimate to 4/15/24. These are all estimates. Some orders move quicker, others slower. It varies by volume. This is all clearly stated on the contract between ANACS and *************************. The coins shipped back to ************************* on 4/17/24.

  The Value:  All 17 coins listed on the contract have an "Owner's Value" of $300 as listed by *************************. For coins with an owner's value over $10,000 ANACS has a protocol that requires submitters to follow an approval process BEFORE submitting. Again, this is clearly stated on the contract. ************************* neither followed these protocols nor listed any coins in that value range. Had this been done properly, ************************* would have known ahead of time that the coins are worth in the $6-$10 range, or a total of under $200 for all 17. Nothing near the $300 listed on the contract. Certainly not $300,000. These are common coins containing some silver which accounts for most of their value. 

  **************: ANACS has not been contacted by the ************** or any law enforcement on this matter.

  Desired Settlement:  ANACS declines ***************************** request for settlement as all paid services were provided as described on the contract and all the coins that ANACS received were returned on 4/17/24.

  Customer response

  05/30/2024

  My proofs vs your word.

  I provided you with the only proof that anyone sending coins may have before submitting pictures and videos. I couldnt upload video because the sise but just with the pictures I showed you there is clearly not only coins changed but at least 2 of them has been altered to make them look similar to mines.

  i told you one part is lying and you have been unable to proof anything Im working hard gathering more information because I want all law enforcement agencies involved so they can decide who is lying

  Are you able to show any real proof that proof me wrong?

  you said : i looked into your order and have no reason to believe we changed the coins. 
  are you able to proof what you looked into and show as well other than your word?

  in regards secret service, yes is a fact I followed their protocol and that is filing a police repot and from there the investigator will provide it to *************** I did, but them more stronger proofs and evidence came out and that create the need to make an update on the original police report completed yesterday and thats the reason you have not be contacted yet.

  what can you proof ? Pictures showed a different coin with alterations similars to my coins, you sent order outside house, hiw you can proof or guaranteed that the coins wasnt changed?
  

  I always asked you for my original coins not for any other  value.

  You failed to be professional and courteous when you responded me in regards this situation about 10 days after you received my first email and when you did you tried to forced me to talk this situation over the phone only or otherwise you wiil close the case. 
  can you responde why you refuse not only to provided me with any proof but to force me to speak over the phone only? That you finally did, because I asked you some very important questions over email and you never responded again.

  can you please answer my questions?
  

  as i said , between me and you some one is lying dont metter what you try you failed to be honest and clear and failed to proof that Im wrong and because im the ine affected rest assured that I will get to the point to make the part lying pay with the justice

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date: 9/21/2023 Money Paid: ***** for grading and return postage.What they promised: To grade a coin, and attribute noted varities.Nature of Dispute:The original coin status email I received was unclear, so I emailed ANACS for clarification. ******* told me my coin was the requested variety, but it felt like the coin arrived almost too fast, and without the proper label.I emailed ANACS again, this time ***** said it wasn't the requested variety, but she called me by the wrong name.My spidey sense was going off; it's very suspicious for a detail-intensive company like this to make multiple errors, especially after estimating the coin will take a month, and then only taking a week.This feels like a scam, where ANACS pretended to do the work, but didn't actually do any of it a la *************************. (She faked test results that sent a lot of innocent people to jail, was caught, and thousands of her cases were then thrown out.)I asked for a supervisor/manager to please step in to help control my rising anxiety. *****************************, Vice President in Finance and Operations, gave me a long-winded speech, but nothing in actuality other than a very wordy version of, "So what if they screwed up?!"I responded, gave them plenty of time, but never heard back from them. I have lost all interest in coin errors and varieties as a result of this.How they tried to fix: They didn't. They simply told me it wasn't what I said it was, then told me in less colorful language to essentially eff off.They never told how they verified the first grader's super-fast opinion, which is at the very heart of this.Frankly, it sounds like they just had somebody check a clipboard, and regurgitate the previous result, instead of giving the coin an honest second-opinion.Coin #: *******

  Business response

  11/06/2023

  ************** submitted a **** D Lincoln Cent for certification with a request for it to be attributed as a "Small Over Large Date" variety. This is a request we see frequently,and if confirmed can add significant value to an otherwise nearly face-value coin. The experts at ANACS were able to quickly debunk the request as the coin is the far more common "Large Date" variety.
  ANACS is often in an unfortunate situation where we must inform our customers of bad news. As a third-party evaluator our primary responsibility is to be correct, which is often disappointing to our hopeful submitters. There is no benefit to us in giving such disappointing news. Why would we intentionally try to upset our customers? We only benefit from getting the evaluations correct (good or bad). Which is not in dispute.
  I apologize for us not using his correct name, but the service that he paid for was done accurately and within the promised timeframe. I see no reason to refund his payment. 

  Customer response

  11/06/2023

   
  Complaint: 20823377
  
  I am rejecting this response because the ANACS representative is leaving out a few key details, and flat-out lying concerning others.

  First, I do disagree with their evaluation, as they should know. I looked at this coin a lot under a digital microscope, and to me, it's genuine; especially after their repeated errors, coupled with a timeframe that is too-good-to-be-true. You budget a month, and get it done in a week, people are going to get suspicious about you cutting corners.

  ANACS even has this wonderful little phrase in their disclaimer stating that all their grades are opinions, and to be treated as such when the rubber hits the road. I disagree with their opinion.

  Second, the benefit a company receives from not doing the work, but charging for it, is you get to keep the money, and not do the work. I'm sure ANACS has screwed over many a person, as their rating with the BBB is a solid 1.0 stars as of this writing.

  There is even a story of them ruining a person's coin by trapping moisture in the holder, then telling the customer to pay shipping to fix it.

  Third, the representative completely leaves out *************************** me, and their causing of emotional turmoil upon learning their actual opinion. If the representative is serious, they need to address the whole picture.

  Sincerely,
  
  *******************

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