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Business Profile

Essential Oils

Eternal Quartz LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

Current Alerts For This Business

Pattern of Complaint:

On April 8, 2021, Better Business Bureau was alerted to a business operating as Eternal Quartz, LLC,  http://EternalQuartz.com, in Englewood, Colorado 80155. Consumers allege ordering items from the business that have not arrived as promised, are damaged goods, and customer service is unresponsive to their request for assistance regarding delivery, refunds and exchanges.

Research by BBB revealed Eternal Quartz LLC is licensed with the Colorado Secretary of State.

On April 12, 2021 and April 23, 2021, BBB reached out to the business regarding the consumer complaints, but to date has not received a response; mail sent to the business address was returned by the U.S. Postal Service as undeliverable.

Complaints can be filed with Better Business Bureau at www.bbb.org as well as with the Federal Trade Commission Consumer Protection at https://reportfraud.ftc.gov.

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type

  • Initial Complaint

    02/19/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased an item from this compqny January 17th, 24. Its now Feb 19th, ive emailed the multiple support email domains, DM on instagram, and nothing. No response or shipping information. I want an explanation why this acceptable. The website says shipping delays due to ongoing covid pandemic like bruh youre worse than ***** admin. Either give me my money or give me my product plain and simple. At this point i feel im entitled to receive a refund and the product i purchased.

  • Initial Complaint

    01/30/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have ordered and paid for goods, but never received anything. The company is not responding.

  • Initial Complaint

    10/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a $500 bundle on sale for $250 from eternal courts August 22. They told me it was going to be sent out that Friday was never sent out label was created September 4 package was never dropped off. They told me they were dropping it off again. Last week still has never been dropped off to carrier facility. They are not responding to emails all of the phone numbers they have including the one on this website is turned off, they keep telling me theyre going to send it out and its almost been two months and has not been sent out and now they are not responding at all

  • Initial Complaint

    09/24/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    Myself and 4 friends purchased products. Ship date was agreed upon. Than kept saying oh tomorrow and so on. Never recieved the items. He only refunded my money and now I have 4 friends that are waiting for their money. They wont respond and seems to block anyone that tries to contact.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

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Businesses in this category

Years in Business: 7

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

P.O Box 3492

Englewood, CO 80155

Visit Website
(720) 327-2275

Customer Complaints Summary

5 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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