Heating and Air Conditioning
Heart Heating, Cooling, Plumbing & Electric
Reviews
Customer Review Ratings
Average of 43 Customer Reviews
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Review fromAntoinette J
Date: 03/18/2025
3 starsI signed up for a membership in December, 2023. I cancelled the membership in late spring of 2024. After cancelling I got 2 more texts for free inspection as part of my membership. I texted back that the membership was ************ late February, 2025 I noticed a membership fee of $19.99 on my bank statement. On March 2, I received another text for a free inspection. It was now necessary to call the company and make sure that my membership was indeed cancelled. The receptionist said she would check into it. I also requested a refund for the $19.99 and asked the receptionist to call back to confirm my requests were honored. I waited another 3 days and no one called back. My bank account had not been credited. I called a fourth time. The receptionist verified that my membership was cancelled but that the accounting department was working on the refund.This experience was a huge waste of my time as well as Hearts time. I felt outraged at being put off and unnecessarily charged for a cancelled membership. I told the receptionist that I was filing a report with the BBB. The receptionist attempted to put me on hold so she could get someone else to speak with me. I could not give any more of my time to this discussion so I refused. I lost my cool. I work in a hospital laboratory. I wonder how the accounting department and membership people would feel if they came to the ** of my hospital because they were ill. How would they like to be misdiagnosed or overcharged for a service they didnt receive? Overcharging and/or carelessly misdiagnosing a patient are called fraud and malpractice. The hospital would be legally responsible.Review fromTheresa Z
Date: 03/12/2025
5 starsAbsolutely amazing service!!! ********************* came to our business and were extremely helpful and very kind. I highly recommend this business for your needs.Review fromJon L
Date: 03/06/2025
5 stars******* (HVAC), ****** (Electric) and ****** (plumbing) all arrived within the same time window, and were able to inspect/assess and perform some repairs/upgrades/maintenance in less than an 45 minutes from our agreeing to those services. They were all extremely professional, were able to point out some needed and nice to have home repairs and upgrades with pushing or setting a deadline on us. As much as possible, they explained what they were doing/inspecting, and even occasionally showed me some maintenance-type things I could do myself. Have been very satisfied with their customer service over the years, highly recommended.Review fromTyler D
Date: 01/22/2025
5 starsTyler D
Date: 01/22/2025
Used them several times in ********* ********. Great service technicians and friendly company. Appeared to charge fair prices for their services.
Heart Heating, Cooling, Plumbing & Electric
Date: 01/25/2025
We appreciate the great feedback!Review fromViviana Z
Date: 01/07/2025
5 starsWeve been using Heart for the last 3-4 years and every time theyve come out to help with an issue weve been extremely impressed. The response, communication, job quality, and customer service are all top notch.Review fromArturo I
Date: 10/12/2024
4 starsWeve been with Heart since 2021. Called them back then for a second opinion on an issue with our AC Condenser. They solved the problem for only the service call fee which at that time was under $100. Theyve been fairly consistent and accurate thus far. Weve had some maintenance done on both Furnace and AC. In a recent yearly maintenance visit we discovered that our furnace is suffering from normal wear and tare. After discussion with technician along with some negotiation on price we decided to replace both furnace and AC. Heart graciously reimbursed us for the repair work we had done on our AC in May. Our only issue with Heart is the difficulty in keeping the same technician. When we connect with one we like and trust they are no longer with the company. Other than that issue they have been reasonable and good.Review fromSusan R
Date: 06/28/2024
5 stars****** did a great job updating my electrical panel and performing other miscellaneous upgrades. I was particularly impressed with ******'s attitude and integrity.Review fromCarol B
Date: 05/10/2024
5 starsCarol B
Date: 05/10/2024
************ This is an amazing company. Everyone is extremely knowledgeable and professional. They do what they say they are going to do and have incredible customer service. I highly recommend this company to anyone looking for a new water heater, furnace or a/c unit. We have had nothing but stellar service from them at our home and our rental property too. They also have a great warranty through their company. They stand behind their work. AMAZING!Heart Heating, Cooling, Plumbing & Electric
Date: 05/13/2024
Thank you so much for taking the time to share your experience with us *****! We're thrilled to hear that you've had such a positive encounter with our team and that we've been able to exceed your expectations with our services. We take great pride in standing behind our work and offering comprehensive warranties to provide our customers with peace of mind. Your recommendation means the world to us, and we're grateful for your trust and support. If you ever need assistance in the future or have any questions, please don't hesitate to reach out!Review fromPatricia A H
Date: 04/17/2024
5 stars***** took the time to carefully inspect my a/c unit and furnace. He also showed me how to change the filter screen on my humidifier. Very informative, professional and a nice person.Review fromSofia C
Date: 02/09/2024
5 starsI had a new heater installed. The Heart Technician explained the problems with my old system. The Heart Team was patient and let me get comfortable with the recommendations and cost which was a few months. They offer a great loan option. My new system is amazingly quiet! The heat flows through out the house so much better-no cold areas. I have used their services for a few years, electric, plumbing, air conditioning and heating I highly recommend them, they do excellent work!
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