Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,935 total complaints in the last 3 years.
1,534 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the morning of July 27 2025 I realized I had no phone service. After doing self help I went to the local Boost mobile store in **********. As it turns out Boost had cancelled my service for non payment. I have auto pay and my bill had been paid on July 25 2025, on time. They apologize and said they would re-activate my service but didn't know when that would happen. 5hrs later I am still without phone service. This is unacceptable, there is no reason it should take this long to reinstate my service. I paid my bill on time and my service should not have been suspended to begin with.
Business Response
Date: 08/22/2025
August 2, 2025

Mr. ******* *********
TX 75021

Re:          BBB Complaint #********
                ************** - *************

Dear Mr. ******************** July 27, 2025, we received your complaint, dated July 27, 2025, filed with the Better Business Bureau.

You said that your account is on autopay and even though you made a payment, your service was interrupted. You asked for your service to be restored.

A review of your account reveals that your service is active and in use. We experienced a temporary outage,which you were affected by. You were provided with a $10.00 credit for the inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** Steffani
Customer Answer
Date: 08/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I will note that there was no "outage" as stated by Boost mobile as I was informed by 3 Boost customer representatives that my service was suspended by Boost the day after my auto pay was made.

Sincerely,

******* *********
Initial Complaint
Date:07/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Boost Mobile to use their service. I was going to use my old phone. When they activated the phone was locked by the old *** The phone was free. So I went to one of their stores to see if they could help. He told me I would have to buy a new phone which I did for ******. I had paid for the first month service. The phone is locked so If I wanted to I couldn't go to another provider. I paid for the phone outright and am not in a contract so I want my money back or the phone unlocked. They wouldn't unlock it. I bought it at **************************************. Thank you
Business Response
Date: 08/22/2025
August 4, 2025

Ms. ***** *********
************************
****************, AZ 85631

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ******************** July 28, 2025, we received your complaint, dated July 26, 2025, filed with the Better Business Bureau.

You said that you purchased a ******* A16 5G at a retail store and paid $260.00, but we will not unlock it. You also provided a receipt showing that you paid full price.

When we spoke today, I informed you that we generally sell phones for less than the Manufacturers Suggested Retail Price (MSRP), which is why we lock them for a period of 12 months; however, after reviewing your account and the receipt you provided, I unlocked yours as an exception. While we were on the call, you indicated that you received confirmation the phone is now unlocked.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 08/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a phone in store from Boost Mobile 10/2024. Per their policy the device should be unlocked 1 year from that date. I have chatted with Boost Mobile multiple times and they refuse to unlock my phone saying I have to wait until 3/22/26. I don't think so. Boost mobile needs to honor this policy and unlock my legally purchased device. I have receipts from the original date.
Business Response
Date: 08/20/2025
July 30, 2025

Mr. ******* *****
***********************************************
*********************

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. **************** July 28, 2025 we received your complaint, dated July 25, 2025, filed with the Better Business Bureau.

You stated that you purchased a device on October 20, 2024, and expected to unlock it a year later. You requested your device be unlocked early.

The unlock policy (available on our website) states that your device must be active with Boost Mobile for 12 months before we can unlock it. We offer devices at a highly discounted rate, which is why we require customers to have their device active with us for 12 months before we are willing to unlock it. Your phone has been unlocked in our system as an exception, nonetheless.

*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card.Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

****** ********
Customer Answer
Date: 08/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:07/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
28 MAY 2025 was scheduled to receive 2 new phones from Boost and have them delivered to our house and activated in our house by a representative. *** arrived with only 1 phone and we refused it. Our credit card was billed for $1356.84. Spoke to multiple **** by phone and all said to not worry since account was not activated. Disputed charge with card issuer.7JUN we finally received a refund of the charge.8JUN received an email from Boost that we had a bill of $1335.58 ready to view and due on 9JUN that would be automatically charged on our card. Called Boost and after 45 minutes and being passed to muliple **** was assured it was a mistake and to not worry since account was never activated. Requested verification by email but was refused by all.22JUN received call from fraud detection unit that Boost was tring to charge our card once again for$1335.58 I denied the charge and told them to note that I would not authorize any future payments to Boost.27JUN received an email from Boost that our account(?) was past due. Again we had never activated an account with ********** (sat) recived an email from Boost thanking us for our payment at 12:30. Our credit union closes at 12 on Saturdays.29JUN credit card charge was posted and subsequently disputed.1JUL I called ************* card assistance center to find out why another fraud alert wasn't issued and they claimed that it wasnt fraud since I knew the vendor even though they had caught the attempted fraud on 22JUN. Cancelled existing card and had a new one issued to prevent future fraudulent charges from Boost.
Business Response
Date: 08/20/2025
August 7, 2025

Ms. ***** *******
*********************
****************** 23454

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ****************** July 24, 2025, we received your complaint, dated July 24, 2025, filed with the Better Business Bureau.

You said that on May 28, 2025, you had an in-home appointment with a Boost Mobile technician to deliver and activate two devices.They arrived late and only had one of the devices, so you terminated the transaction. You received a $1,356.84 refund, and you thought the issue was resolved. You later received an email stating your account was charged *********************** contacted customer care and you were told there had been a mistake. You expressed concern that a payment of $1,335.58 was collected on June 28, 2025.

When we spoke on July 31, 2025, I apologized for the issues you experienced. I requested a refund for the $1,335.58 payment; please allow 7-10 business days for processing. I will also ensure the link to the equipment is removed and as requested, see if your information can be deleted.

We regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 08/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:07/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* Galaxy S24 Ultra secondhand, which was originally bought through Boost Mobile. I am now the lawful owner of the device and have been trying to get it unlocked so I can use it with a local carrier overseas, where I currently reside.I contacted Boost Mobile support and explained that I do not have access to the original purchaser. I also filed a formal complaint with the *** (Ticket No. *******), but Boost Mobile continues to refuse to unlock the device unless the original account holder contacts them directly which I am unable to do.This policy has left me with a locked phone that I legally own and cannot use. I have offered proof of ownership and the **** number, but Boost refuses to provide any alternative route to unlock the phone.I am requesting that Boost Mobile re-evaluate their policy and allow me, the legal owner, to unlock this device.
Business Response
Date: 08/15/2025
July 23, 2025

Mr. ****** *******
**************
********, ** 12345

Re:          BBB Complaint #********
*************

Dear Mr. ****************** July 23, 2025, we received your complaint, dated July 23, 2025, filed with the Better Business Bureau (BBB).

You said that you purchased a phone from a current or former Boost Mobile customer and you want it unlocked.

You have filed multiple complaints/rebuttals with the ********************************* (***) regarding this same issue as recently as July 23, 2025.

You state that you are currently overseas, but you provide an address in ********, **. Upon further investigation, I found that you claim the address you provide is located in ********, OR. However, the zip code is for ********, ME and the contact number is for residents of *******************.

Neither the BBB, the ***, the **************** nor any other agency has the power to dictate our policies, nor can they require us to modify, materially change,alter or waive them under such circumstances.

The security of our customers personal information, including the devices related to their account, is our highest priority. Therefore, to ensure the device you are in possession of is eligible for unlocking, we need to speak to the original owner to verify specific information before it can be unlocked. This policy is nonnegotiable.

In addition, our research has determined this particular device has an outstanding and unpaid financing agreement; therefore, until the balance is paid in full, the phone will remain tagged as Fraud POS Locked.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 08/19/2025

Complaint: 23641228

I am rejecting this response because:

Sincerely,

****** *******
Customer Answer
Date: 08/21/2025
I reject Boost Mobiles response because their justification has changed multiple times throughout this process, which raises concerns about transparency. Initially, Boost Mobile stated that they could not unlock the device without contact from the original owner. In their most recent response, they now claim the device is under an unpaid financing agreement and flagged as Fraud POS Locked.

As the lawful secondhand purchaser, I have acted in good faith. If Boost Mobile asserts that this device is subject to an outstanding financing balance, I respectfully request documentation to substantiate that claim (without disclosing any private customer details).

Thank you for allowing me to clarify my position.

Sincerely,
Initial Complaint
Date:07/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
boost mobile charges existing customers more when you click on the plans it adds 5 dollars. you treat your old customers like old bread. you have added lifeline and other ridiculous charges no one gave user consent for. you have breached invisible verbal contract by continually charging me when my plan is due additional fees and taxes with lower data which also increased my pricer for same service. trying to switch to service i had but youre charging 5 bucks more. even if i downgrade to $25 plan you charge me 31 something.
Business Response
Date: 08/15/2025
July 25, 2025

Mr. **** ******
***************
*******************

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. ***************** July 23, 2025, we received your complaint, dated July 23, 2025, filed with the Better Business Bureau.

You stated that you are paying $5.00 more than the advertised cost for your plan plus additional fees.

By adding a credit/debit card to your account you could take advantage of the $5.00 monthly AutoPay discount, as this is included in the price you saw advertised. Please note that this is with fees and tax excluded, which is also disclosed. In the interest of customer loyalty, a one-time $25.00 credit has been applied to your account and will show on your next statement.

We regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ******************************************;
                ******, CO 80210

****** ********
Customer Answer
Date: 08/16/2025

Complaint: 23640940

I am rejecting this response because:

Sincerely,

**** ******

you avoided my problem altogether trying to pay your way out with $25. what a joke. you treat old customers so wrong. i will also never use another **** on boost again because when you do it gets saved without customer consent

if i go get a gallon of milk, it would be wrong for kroger to charge me $10 for the gallon and then charge a new york customer $2

been a customer for years to find out ive been cheated withot my knowledge.
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was all done online. Upon looking for a new phone and provider Boost mobile came up with such a good deal i had to call and find out more. The promotion is still online. I called them and they said a person would bring the phone to me and set it up at my home and i would see the agreement and sign it. After I hung up I reviewed the customer reviews. The majority were not good so I called and canceled. I spoke to a person who confirmed my cancellation request. No one called or came over so I figured all was good. Upon reviewing my checking account I saw a charge for $153.76. I called them and spoke to a young lady who told me that was the interest charge for getting a phone ready for me. I went over the whole scenario with her and she confirmed my cancellation. I told her I want my money back for something I never authorized. She said it takes time! It took no time for them to take my money so I want it back immediately.
Business Response
Date: 08/15/2025
August 5, 2025

Ms. ***** ******
***********************************br>********************

Re:          BBB Complaint #********
                *************

Dear Ms. ***************** July 23, 2025, we received your complaint, dated July 22, 2025, filed with the Better Business Bureau.

You stated that you placed an order (for a device and service),but you canceled it before the device shipped. You found that a payment of $153.87 was made when the order was placed, and you were not able to resolve the issue through customer care. You stated that you were told the payment was for interest charges for the device. You requested to receive a refund.

Boost Mobile does not charge interest on financed devices. The payment covered the first month of service and taxes for the device (taxes are not financed).

Our records confirm that the order was canceled prior to the activation of service. A refund of $153.87 was issued. Please allow seven to ten business days for processing.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                **************************************
                ******, CO 80210

                ***** *****
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I saw Boost Mobile had a deal going on and wanted to sign up for it. Before I did, however, I checked to ensure my phone, a pixel 8 Pro could be easily activated. ****** searching this led me to the first link ********************************************************************************************************************************, which in fact confirmed it was esim compatible. After checking my IMEI, and signing up, I went to go activate my phone via esim and the option would appear for a second then change to asking me to enter a physical boost Mobile sim card. After navigating around through several areas, I finally came to a screen that asked me to enter my IMEI to activate via esim. When I entered my **** though, it stated my device wasn't compatible. This didn't make any sense given the info I just saw, so I tried it again, this time entering the other imei number on my phone. Same result. After doing some more research, and looking in the company's support docs, I came across a page that stated that pixel devices werent esim compatible. I know my phone is esim capable bc I've run two esims on it simultaneously before, so it doesn't make sense that esim wouldn't be compatible. If I had known that sooner, I wouldn't have signed up with the service, as I need phone service now due to my current carrier becoming unbearably slow, which makes it next to impossible to use.
Business Response
Date: 08/14/2025
July 25, 2025

Mr. ******* *****
*************************
****************

Re:          BBB Complaint #********
                ************** - *************

Dear Mr. **************** July 22, 2025, we received your complaint, dated July 21, 2025, filed with the Better Business Bureau.

You stated that you researched and confirmed your device was eSIM compatible with our network. You then signed up for service and attempted activation, but your device was incompatible. You requested that we activate your device.

A review of your account found that a ****** Pixel 6 is currently active and in use. Should you need further activation assistance, please contact customer care at **************.

We regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

****** ********
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 18th of July i was interested in trying to start new service and in doing so I wasnt unable to do so and they charged me $40.25 upfront which I didnt understand why I was paying before anything was in stone about the phone service. I was on the phone with them for a essential 1 hour and 45 minutes trying to make sure the service request was cancelled and I was told that it and I should receive a email showing that request that the service was cancelled and yet it is the 4th day and my money isnt back into my bank account. Then they are telling me I cant get a refund and when I call in the phone company is recognizing me as a boost mobile customer.
Business Response
Date: 08/14/2025
August 1, 2025

Ms. ****** Latrice ******
*************************************************************
**********************************

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ***************** July 21, 2025, we received your complaint, dated July 21, 2025, filed with the Better Business Bureau.

You said that you were unable to activate your device on our network. You requested a refund.

A review of your account reveals that a refund of $40.25 was issued July 22, 2025.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** Steffani
Initial Complaint
Date:07/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Title: Misleading Pricing & Poor Communication : I recently tried to upgrade my phone through Boost Mobile after seeing a promotional price advertised clearly on their site showing a discounted price with the original crossed out, implying a deal available to existing customers.After going through the entire process, I was informed that the price only applies after clicking into the product and if you're on a higher-priced plan something that wasn't disclosed upfront. Im on the $25 Unlimited plan, and that instantly disqualified me from the discounted price.Worse, I was sent on a wild goose ***** through multiple messages, delays, and a failed verification code that never arrived. After a long back-and-forth, the *** finally admitted the pricing display was confusing and said theyd pass my feedback along. Thats ***** resolution. No offer to honor the price. Just a polite brush-off.If you're going to advertise a discount, it needs to be clear, honest, and upfront not buried in fine print or dependent on plan tiers. This experience wasted my time and left me frustrated with a company *** been loyal to for years. Boost Mobile: Do better.
Business Response
Date: 08/14/2025
August 6, 2025

Mac S.
**************
*******************************;

Re:          BBB Complaint #********
                ************ - *************

Dear Mac S.:

On July 21, 2025, we received your complaint, dated July 21, 2025, filed with the Better Business Bureau.

You said you tried to upgrade your device after seeing a promotional price advertised on our website. However, you found out later that the discounted price is only available if you subscribe to a higher-priced plan.

The Boost Mobile Terms and Conditions disclose that a device purchased at a discounted rate must remain on a higher-level service plan for 12 months.

Boost Mobile retail stores are independently owned and operated. They may have an option for a device you can purchase outright and keep your current service plan. You can use the Find A Store tag at the bottom of our website to locate the nearest one to you.

We regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 08/14/2025

Complaint: 23629516

I am rejecting this response because:

Dear BBB,

I am writing in response to Boost Mobiles reply to my original complaint. While they quoted their Terms and Conditions regarding discounted devices requiring a higher-tier plan, they have failed to address the core of my complaint the misleading and inconsistent pricing display on their website at the time of my attempted upgrade.

Here are the key points that were overlooked in their reply:

1. Misleading $0.00 and $59.99 Listings

When browsing Boost Mobiles upgrade options, several devices were listed with prices (e.g., $19.99, $39.99) in blue text. Clicking on those listings took me to the product page, and the advertised price was honored no sudden changes.

However, when I clicked on the device that was listed as $0.00 (and later, $59.99 during another check), the price suddenly changed after clicking the link, revealing that it was only $0.00/$59.99 if I switched to a more expensive plan.

This is inconsistent and misleading because other listed prices remained accurate after clicking, so there was no reason to expect that this specific devices listed price would change after the click.

2. Failure to Clearly Disclose Requirements Up Front

The requirement for a higher-tier plan was not clearly displayed alongside the $0.00 or $59.99 price in the initial listing.

Instead, the condition only became visible after clicking through, which is a classic bait-and-switch tactic.

3. Proof Submitted

I have provided video evidence showing the exact moment I clicked on the $0.00 device listing and the price changed after the click unlike the other listings where the price remained as shown.

4. Resolution Sought

I am not simply asking for an explanation of their Terms and Conditions I am requesting that Boost Mobile honor the originally advertised price at the time of my upgrade attempt, just as they do with other devices listed at specific prices.

Boost Mobiles current response ignores the issue of misrepresentation and inconsistent treatment of listed device prices. This is not a misunderstanding of their policies it is about ensuring transparency and preventing misleading practices.

I respectfully request that BBB reviews the video evidence and holds Boost Mobile accountable for honoring their advertised prices or, at the very least, making these requirements clearly visible before a customer clicks on a device listing.

Thank you for your time and attention.

Sincerely,
Mac S.

Sincerely,

Mac S

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