Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
12/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 12/8/24 We paid for a *** card and 3 months of service through Boost Mobile at ******. When we went to activate it boost mobile told us that the *** card was invalid. Then proceeded to charge us for another *** card and a month of service. Then hung up on us. I called back and spoke to **** who said we must wait for the new *** card to call back to activate. So now were out $5.26 from the first sim card and another $10.54 for the second *** card and month of service. A week later the *** card came and I called to activate again. Spoke to *** who kept us on the phone for over half an hour and could not or would not activate the phone and he hung up on us. Called back again and man refused to give me his name. He kept us on the phone for over an hour and did not activate the phone. Its now 12/17/24. He tells us to call back in two hours to try and activate phone because they cant seem to get a new phone number to assign our phone so it can be activated. I wait 3 hours and speak to ***** who tells us they are still trying to get a phone number to activate the phone and puts us on hold again several times. All this stress is making me sick. So now Im out the money I paid for 2 *** cards and 4 months of service and my phone is not activated. Im trying to dispute the charges with my bank because this is theft. They did not provide the good and services I paid for. There is something very shady going on and I no longer want anything to do with Boost Mobile ! They are selling useless *** cards that cannot be used or refunded and then charging for services they dont provide. There should be a class action suit against them for stealing from their customers!!
Business response
01/13/2025
January 10, 2025

Mr. ******* *******
********************
****************************;

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. ****************** December 18, 2024, we received your complaint, dated December 17, 2024, filed with the Better Business Bureau.

You said on December 8, 2024, you purchased a *** card and three months of service from ****** and you were told by Boost Mobile that the *** card was invalid. You paid for another month of service and another *** card. Boost Mobile was unable to activate your device and you paid for four months of service and two *** cards with no account or service provided.

During a review of your account, the only charge I found was from December 8, 2024, for one-month of ***************** at a cost of $10.44 with no other payments on your account.

I submitted a refund for the $10.44 charge.Please allow seven to ten days for processing. You will need to dispute any other charges with the retailer where you made your purchase.

We regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** ********
Customer response
01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
12/17/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Someone is using my email for a Boost account. When I called to rectify this I was told they could not remove my email because they could not verify the account. They would not contact the person on the account. They told me to unsubscribe from the emails if that was an option on the emails, it is not, and would only prevent me from recieving emails not stop a stranger from fraudulently using my email. Refusing to remove my email from an account that is not mine is in full support of fraud. All I want is my email removed from a strangers account. Preferably without having to file a police report or bring charges against Boost for allowing fraud.I am uploading an email with the persons first name. I have up to a dozen on these emails for this person using my email. I can provide them all if necessary. They are all sent to a person named ******. This is not me. This is not my account. I should have the abiltiy to remove my email from this account.
Business response
01/10/2025
January 6, 2025

Ms. ****** *****
********************
********, AZ 85224

Re:          BBB Complaint #********
                *************

Dear Ms. **************** December 17, 2024, we received your complaint, dated December 17, 2024, filed with the Better Business Bureau.

You said your email address is being used for a Boost Mobile account that does not belong to you. When you called in to customer care to report this, you were told it cannot be removed due to you not being able to verify the account properly. You have requested to have your email removed from this account as originally requested.

After a review of the account, I removed your email address from our system and you should no longer receive communication from Boost Mobile.

We apologize for any inconvenience this may have caused.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **************************************
                ******,CO 80210

              ***** *****
Customer response
01/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
12/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Called ************ my cable provider on December 11, 2024 and they were having a boost mobile special and asked if I wanted to try. I said yes and was transferred to boost. I wanted to import 2 lines with current cell phone numbers we have. Was told I didn't need a SIM card for my galaxy note 20+, (both phones same model) they couldn't finish transfer at that time so I had to call back. They set up my account using my email address that dish uses. When I called back they couldn't verify me as they couldn't send me a pin code by text to verify it was me. Not activated yet. 3 calls later I reached a person with extremely broken English and neither or us could understand the other. I hung up. Since then I've talked to at least 6 other people and someone put new cell phone numbers on my account that I have no idea what they are or where they came from, can only see on my online account that one ends in 24 the other 25? They removed $***** from my bank account on December 13, 2024. I've made 3 more calls and still can't get activated as I don't know or have the numbers they want from me, so they can't help me. I asked for a refund of my ***** and they said I have service so they can't refund me? They don't even have any of the information on my second phone I wanted added, so cleaely not activated. And not released from spectrum either, so how can I be charged? Still paying my spectrum cell phone bill also. Help all I want is my money back and to stop the account. Which I can't even do as I can't receive the code they want to send me as my phones aren't activated. I called Dish to see if they would help and all they wanted to do is transfer me to boost. I already talked to 3 people at ********************** tonight and they refused as they say I have service? They also said it was on an iPhone, I've always had android phones and have never ever had an iPhone. Hubby n kid had one 10 years or more ago and I refuse to switch from my android. I just want money back account closed
Business response
01/10/2025
January 9, 2025

Ms. **** ******
***********************************

Re:          BBB Complaint #********
86012785967468 - *************

Dear Ms. ***************** December 17, 2024, we received your complaint, dated December 16, 2024, filed with the Better Business Bureau.

You said that you attempted to activate a couple of lines with Boost Mobile, but you were unsuccessful. You requested that we issue a refund and ensure your account is closed.

Your account is closed, and we will issue a refund of your payment of $39.68; we regret we were unable to meet your needs.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *************************************************;
                ******, ** *****

****** ********

Customer response
01/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
12/16/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Some contacts have to use my old cell number to text me. The new number is even screwed up. All I'm told is there's nothing you can do for me. Really? What kind of customer service is this? Also, I do not live in ********. Is it really that hard to give me an area code for the county I live in? I have to give my old phone number for people to text me and the new number to call me. Having to deal with harassing spam at all hours is bad enough. This is my last resort. If you can't get this straightened out I will have to take my business elsewhere.
Business response
01/10/2025
January 8, 2025

Ms.**** Wooden
*************
******,** 43613

Re:          BBB Complaint #********
334508522641 - *************

Dear Ms. ***************** December 16, 2024, we received your complaint, dated December 16, 2024, filed with the Better Business Bureau.

You said that you have to give your new phone number for people to call you, but you provide your old phone number for text messages. You also would like an area code for your county.

A review of your account reveals that you are receiving text messages through your line ending in 9875, which is the only phone number on your account.

We can change your phone number, but we cannot guarantee it would include an area code you want.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************;
                ******, CO 80210

                ****** ********

Customer response
01/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Wooden
Initial Complaint
12/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
September 21 2024: I purchased an iphone 16 pro from the Boost website for the price of $*******. I entered in my shipping address manually because my shipping and billing addresses are different. When I clicked place order, the shipping address was changed to my billing address. I contact boost customer service, and they state they cannot cancel any orders, and that I need to do a return to sender. September 23, 2024: I complete a return to sender with ***. And confirmed with boost customer service. September 27, 2024: I confirm again that the phone will be arriving back at ********************** and order another iphone 16 pro to the correct address. September 30, 2024: Boost receives the original iphone at their facility. NOTE: The only people to touch this package is Boost and **** October 1, 2024: I Call boost customer service to confirm the return of the original Iphone 16pro. They confirm that the item was received back to them and I will receive a refund in 3-5 business days October 6, 2024: I call boost again and customer service informs me that it will actually take 10 days to receive a refund. I go to my bank account and file a chargeback request. October 15, 2024: my card completes a charge back ( I have a mortgage to pay and they are withholding $*******). Boost proceeds to cancel my service. October 16, 2024: I call boost and they state I have to pay the Charge Back amount back to them to restore the service. They tell me that my refund should be coming 10 weeks from the date of return. I end up paying the amount back to that I can restore my phone service. December 9, 2024: It has been 10 weeks since Boost has received the iPhone, I call customer service to inquire about my refund. **************** transfers be back and forth between customer service and customer protection. After talking to 7 different people be said about 5 more business days. Today, December 16, 2024: I have still not received my refund of ******* from boost after 11 weeks.
Business response
01/10/2025
January 9, 2025

Mr. ******* *********
************************
*******************

Re:          BBB Complaint #********
                *************

Dear Mr. ******************** December 16, 2024, we received your complaint, dated December 16, 2024, filed with the Better Business Bureau.

You stated that you purchased a device, entering a different shipping address into the system during the placing of the order. You found that the shipping address entered was not used. You were told that we are not able to change the address on an order, and you should request that *** return the shipment to the sender. You did so, and the device was returned to us. You disputed the payment through your bank, but this suspended your service and you remade the payment to restore it. You mentioned that you have been waiting for a refund for this purchase for 11 weeks. You requested to receive a refund.

The normal processing time for a refund after a device is returned to our warehouse is 7 to 10 business days. Because the chargeback was initiated against the payment for the same device, it appears this caused the normal refund process to be interrupted. I submitted a request to our refunds team and received confirmation today, January 9, 2025, that the refund was issued to a **** card ending in 8313. Please allow 5 to 7 business days for processing.

We apologize for any inconvenience you may have experienced.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ***** *****
Customer response
01/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
12/16/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up for phone service with boost mobile around 2019 and I won something explained to me as a golden ticket which gets a $10 off your bill each month for as long as I'm a customer with ******************. Started having problems with the $10 off a couple years back and had to call and complain with the company, I was then given the discount again. Now there is all of a sudden we've never heard of a golden ticket going on as if I made it up and I haven't received a discount since June of 2023. Called and spoke to a manager and he also said he hasn't heard of such a thing. I informed him that if I were to request all of my payment history they would be able to see that I was receiving $10 off for quite some time before whatever mix up the company was having. He tried to comp me $10 off in agreement if I would just accept that and that's it. I refused and said that it sounds like false advertisement to which he stated that maybe the program is called something different now. He couldn't do anything for me and stuck to it. I am just writing this complaint because I think it's completely false advertisement when promised something to a new customer and then years later take it back. Bad business. I may be changing carriers soon.
Business response
01/10/2025
January 8, 2025

Mr. *********** *****
*****************
************************;

Re:          BBB Complaint #********
                ************ -2024-12-27503

Dear Mr. **************** December 17, 2024, we received your complaint, dated December 16, 2024, filed with the Better Business Bureau.

You said that you signed up for Boost Mobile services in 2019 and you were promised a $10.00 monthly discount through a "golden ticket" promotion. After facing issues with the discount,you called and received it again. However, since June 2023 you have not received any discount, and when you called customer care, the manager claimed no knowledge of the golden ticket promotion. Despite offering you a $10.00 one-time credit, the manager refused to reinstate the discount.

My attempt to contact you by phone at ************** on January 8, 2025, was unsuccessful, but I left a voicemail. I also sent you an email at            ******************** with a request to contact me.

After a review of your account, I can confirm that we no longer offer a Golden Ticket promotion, as it was discontinued for all customers. In the interest of customer satisfaction, I have begun the process of having your bill reduced to $90.00 per month. Please feel free to contact me at ************** with any questions or concerns.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **************************************
                ******,CO 80210

              ***** *****
Customer response
01/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** *****
Initial Complaint
12/15/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered an iPhone 16 Plus on Oct 2, 2024, paying ***** I have been a customer at ******************** for two years, I used *** for delivery services they provide, but customer care gave me the run-around, telling me I missed my package, and that it was at the point access of **** But Boost Mobile has a contract with ***, if you order a phone online it has to be delivered, so I was waiting on my refund which got applied to my account on Oct 28, 2024, then I ordered the same phone again on Oct 31, 2024, and **************** order the phone for me again same phone, and they were saying I had to wait for the loan agreement, which there suppose to email it to you every day for seven days or it was going to be returned.,which never came, so my bill ended up being 94 dollars and they couldn't explain to me why it was so high, still no phone or refund on, my second attempt on the phone, which was financed, and I haven't had a phone since Oct, and I call customer service and they still don't provide me with a phone, and I pay for the protection with boost and the apple care, I talked to the supervisor and still anything my bill is due on the 18th every month and still don't have a phone. I don't understand why, again they want me to pay again for i phone I never got for the third time, i pay my bill every month still with no phone, and still are not helping me, I have the receipts of the transactions both time and still pay for the protection, and still they can't help me but I'm paying for the phone bill.
Business response
01/10/2025
January 9, 2025

Ms. ****** *******
**************************
**********************;

Re:          BBB Complaint #********
                ************ -2024-12-27499

Dear Ms. ****************** December 16, 2024, we received your complaint, dated December 15, 2024, filed with the Better Business Bureau.

You said that on October 2, 2024, you ordered an iPhone 16 and paid $81.37. You did not receive the device, but the purchase price was refunded on October 28, 2024. On October 31, 2024, you ordered the iPhone 16 again. This time you did not receive the phone and your next bill was $94.00 with no explanation of the increase. You did not receive the phone or refund for the second order.

My attempts to contact you at ************** on January 7 and 8, 2024, were unsuccessful, but I left a voice message with my contact information. I also sent an email to ************************** with a request to contact me.

A review of your account indicates both orders were canceled because we did not receive the signed loan agreement paperwork and both $81.37 payments were refunded. The increase on your bill was due to a one-time $25.83 device finance charge and a $12.00 device protection fee. I applied a one-time $40.00 credit to your account. Please contact me directly at ************** or ************************ if you have questions about your refunds or you want to try the order again.

We regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

Customer response
01/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
12/13/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a promotional email from Boost 10.16.24 stating if I signed up for auto pay by ***** I would get $15 in credits, $5 each of the first 3 months. I signed up 10.29.24 with 1st auto pay around 11/3. No credit. Contacted Boost thru chat 11/26 and was told Id see credit on 12/4 auto pay. No credit received. Called them today and was told regardless of any promotion sent to my email, and my signing up for auto pay I would get no credit because I have a multi line account. Ive always had a multi line account so they should not send promotions to me and I do my part and then spend hours thru chat and on phone and get conflicting answers only to be told nope, no credit for you. I would like my $15 in credit.
Business response
01/09/2025
January 3, 2025

Ms. ****** ******
11008 Burnt Leather Ln.
*********, ** 28277

Re:          BBB Complaint #********
                ************ - *************

Dear Ms. ***************** December 13, 2024, we received your complaint,dated December 12, 2024, filed with the Better Business Bureau.

You said that on October 16, 2024, you received an email stating if you signed up for autopay, you would receive $15.00 in credits ($5.00 each month for three months). You added autopay to your account, but you did not receive the credit. When you contacted us, you were told multi-line accounts are not eligible for the discount.

A review of your account indicates it is on a grandfathered monthly plan that does not require autopay. Our system therefore,does not allow an additional monthly discount on your plan. I apologize for the confusion. As a courtesy, I issued a one-time $15.00 credit to your account.

We regret any inconvenience you may have experienced and thank you for your business.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********

Customer response
01/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
12/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is one of the most horrible situations I been in and Im being violated to my core. I was with metro pcs for years I saw boost mobile had deals on new iPhones so I PAID for one.when it came I attempted to scan QR CODE that came with phone didnt work,then I called literally 10times end of every conversation is be waiting for a call back or email back.they said go to metro and get acc number and transfer pin i sent that info over multiple times and its always transferring me to someone else that doesnt help.thing is as soon as I got that transfer pin my phone was cut off.then they said they call but how is that possible when they got my phone cut off I dont have a phone.i missing job opportunities my doctor my children and its been a week I spent my hard earn money to have my service disconnected? Told them 4 days ago my number is not that serious just give me another number I can go ahead with my ******* job depends on a phone so boost mobile is literally about to make me loose my job.I AM A NEW CUSTOMER this how new customers are treated?but they took my money immediately though.and was sad I dont know who Im texting to right now but all I been reading is yall looking for ways to justify this wrong doing boost mobile doing to people instead of holding them accountable all I see is yall telling people its there fault not boost mobile I cant wait to see how yall spend my situation that I sent money they sent phone and its too weeks later and my phone still says SOS?if this isnt resolved thru you guys guess my only step is claims court.but why do that and when they can just give me what I paid for. Really cant comprehend what there doing to me right now but boost mobile are literally Robbing people mess there lives up because phones are essential now days and for me to spend my hard earned money with boost mobile I expect to get what I paid for end of discussion
Business response
01/09/2025
January 7, 2025

Mr. ****** ******
************************* SE, Apt. 103
**********, ** 20020

Re:          BBB Complaint #********
                ************ -2024-12-27374

Dear Mr. ***************** December 13, 2024, we received your complaint, dated December 13, 2024, filed with the Better Business Bureau.

You said you purchased a device and signed up for service, but after receiving the device you were unable to port in your phone number. You indicated that it took a month to activate and only after you had a new number assigned to you.

When we spoke on January 7, 2025, I informed you that the ********************************* (***) regulates phone number portability and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include, but is not limited to account number, account holder's name, phone number, five-digit ZIP code, passcode or the PIN that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with *** guidelines. If any of the information provided is not accurate, it can delay the port in of a number. It can take up to 72 hours to complete the port in process.

You financed the device on your account. You were initially charged for the taxes and finance charge and when the device was activated on December 16, 2024, you started being charged for the monthly service. You confirmed your device is working. As a courtesy, I issued a one-time $100.00 credit to your account.

We regret any inconvenience you may have experienced and thank you for your business.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

Customer response
01/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
12/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Approximately 6 months ago I subscribed to Boost mobile. The service worked fine until Monday December 9, 2024. That morning when I tried to make a call, as soon as I input the number a message showed up "call ended" I tried several more times with the same result. I tried other numbers with the same result. I then tried to text and received a "Not delivered" message. Not having any other form of communication I went to the local ******* store but, although they sell Boost Service they could not help me. I then Travelled 90 minutes to the closest Boost Mobile store. I spent 3 hours there with the technician who could not fix my phone. He suggested I contact Boost Mobile. When I arrived home from my SIX HOUR JOURNEY, I contacted Boost Mobile. I was transferred FIVE times, spending over two hours on the phone only to be told by the last representative, "You're going to have to change carriers." Last night I again contacted Boost Mobile to get my account number and transfer pin which are necessary to change service providers. Again transferred several times only to find that my phone was locked and I would have to pay the remaining balance of approximately $700.00 to get my phone unlocked. I find this truly unfair. I am more than happy to send this phone back and go with another service, but I don't want to pay for a phone and service that I can't use through NO FAULT OF MY OWN. Ultimately, I'd like to send the phone back, and have my account reflect a zero balance. I have been 4 days with out any communication. I have a son that has epilepsy and cannot be without communication as I live in a rural part of *******. I want to be able to port my number over to a new carrier as all of my son's doctors have that number as well as family members. This is so not right!!!!
Business response
01/06/2025
January 1, 2025

Ms.********* *******
********************
*********,** 30533

Re:          BBB Complaint #********
171120765089 - *************

Dear Ms. ****************** December 12, 2024, we received your complaint, dated December 12, 2024, filed with the Better Business Bureau.

You said that your service has worked without issue for six months, but now you are experiencing dropped calls. You requested to be allowed to return your device,and for your account to reflect a zero balance.

A review of your account reveals that a retailer requested your network be changed, which was completed. We do not have any record of tower issues in your area. If your service worked for six months and then you started to experience issues, it could be your device. We suggest that you contact the manufacturer for further troubleshooting.

We are unable to meet your request for a refund, as you are outside of our return policy.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************;
                ******, CO 80210

                ***** *****

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

Complaints

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary