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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 266 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 833 Customer Reviews

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    Review Details

    • Ria L

      Date: 09/16/2025

      Not unlimited even at 60$ unlimited service is terrible and customer service is not so good either 1 week left and no service left went out after 2 weeks got back up after 2 days no service ?? I need to try again for good cellular service don't have 60$ to just give for nothing

    • Kelly C

      Date: 09/11/2025

      I got the plan where you get an Android phone $50 includes the phone and the service and after that you pay $50 a month. I was waiting on my phone I had noticed it had been delivered well they had the wrong delivery address I gave them the white wine they said it was a computer gitze. It has been a week. They keep telling me it's under investigation even though they know that the wrong address was put into the computer it was not my fault they will not offer me a new phone because they're waiting to hear the response from the person who's signed for the thing I live in a totally different City than where the phone was sent. I keep getting a run around so I decided to cancel my service and I asked for my money back and when I asked for rent money back they told me to dispute it with the bank that it takes less time to do it that way then it goes for them to give it back to me. That doesn't sound right to me.

    • richard c

      Date: 09/09/2025

      I DON'T WANT to give boost even a 1/4 of one star!!! They are criminals!! 8 to 10 months ago I tried to port out numbers to T-Mobile and boost gave me nothing but h*** for 2 weeks. Then I was told I could not even take some of my devices which I purchased from them because they "can't" unlock the device until I've had it a year. Well now it HAS been a year but that service was cancelled LAST NIGHT and I decided it was time to port my numbers and get phones unlocked.. GUESS WHAT!!! Now they say that will not unlock them unless I pay for another month on both lines!!! I already bought one phone and have that number ported to T-Mobile. But they are holding the one phone hostage for ****** that (I OWN) and refusing me my right to use my personal property unless I pay them another $80 for another month service for TWO LINES!!! THEY ARE STRAIGHT UP CRIMINAL and I am going everywhere possible to warn people DO NOT TRUST BOOST!!

    • James J

      Date: 08/29/2025

      I just opened up an account yesterday and was trying to get my number ported over to that account and they told me I have to open up a whole Nother line in order to get transferred and was not told Id have to do that then asked for refund and they told me I was disqualified from it cause I had an account from two years ago but never used that service

    • Cara C

      Date: 08/24/2025

      I have been a customer for 15 years and decided to change my service to another carrier to save money. When I called customer service to unlock my phone and get a transfer PIN they 1st told me they had to escalate the issue. No one ever replied via phone or email. I never received any help. When I called back they said that I was not allowed to unlock my phone because the phone was not a year old. I had to purchase a new phone 2 months ago because my old phone literally died but they did not take that into consideration, or the fact that I was a loyal customer for 15 years.When I went into 2 stores the 1st ******** said we had to call customer service and she refused to call on my behalf. I said that I pay for customer service as well as phone service every month. She and the 2nd rep both told me it was company policy NOT to unlock any phone that had not been active for a year with them.They didn't even offer to unlock my phone for a fee which would have been fine. As well, their locations here in ********* are supposed to be open until the hours posted online, but they close early or never even open at all for the day.Lastly, the past month my service has been terrible and I am on the same plan in the same geographic location. Everyone sounds like they are on the moon. I'd like an apology, I'd like my brand new phone unlocked as a courtesy and most of all I would like customer service to be helpful instead of Belligerent. Stay away. My boyfriend had Metro PCS and was able to have his phone unlocked, get a transfer pin and close his account easily in 15 min with the chat on his account. **********************, take notes!!

    • william g

      Date: 08/22/2025

      Returned via *** problematic cell phone back to Boost Mobile. I was told after much ado that phone was locked for a year! So sent it back for a refund. Now they insist must get refund back from *** which I have PROOF of delivery from *** driver to Boost Mobile employee--R. Carcers!!!!!!!

    • Donna O

      Date: 08/20/2025

      I have my payment taken out of my bank account and have for 8 years. This month it was $8 higher. I called and was told that I authorized insurance to be added to my acct. No, I did not. Watch your bill every month, they will add things you didn't order!

    • Katlyn C

      Date: 08/20/2025

      I have worked at boost mobile for probably 4-5 months now they charge people for accessories without giving them the product and also will up charge an item to be able to make their sales higher. I also worked August 8th and the ************** location in *********, ** and they are refusing to pay me for the day that I worked

    • Alejandro Q

      Date: 08/20/2025

      On July 30th I bought a phone with a plan from Boost Mobile for $182.51. On the day of the delivery August 2nd the technician couldnt complete the delivery because my ID was expired. The technician said she was going to cancel it and expect the refund in 3-5 business days. Its been 13 business days and still no refund. So I called boost mobile today on August 20th and they never put in a ticket to get my refund ???????. They just put in a ticket today and told me the refund team has 72 hours to go over it and after that I would have to wait another 7-10 business days!!!!!! The craziness of all this is that they said I dont qualify for a full refund!!!! That I will not be getting the service money back even though I never used it!! They basically stoled my money

    • Ty C.

      Date: 08/16/2025

      Boost mobile is a scam. They advertise no contract, but its a lie. Even when buying your phone outright, they hold the device for a year. They claim its because of the large discounted price. ALL of their advertising/ advertisements states there is no contract. Once your year is up, you can unlock it BUT IT TAKES TWO DAYS. So you are essentially stuck an additional month if you are wanting to transfer your phone/ #. Employees do not tell you ANY of this until you talk to their loyalty department. *************.

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