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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 261 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 885 Customer Reviews

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    Review Details

    • Ryan N

      Date: 04/04/2025

      Bought a phone though then for $300 and switched from my provider to them the service is horrible and Im In ** where everywhere has service. I called to get my phone unlocked that as paid in full. They said I have to wait a year. I just want them to unlock my phone so I can go back to my other provider because my calls keep dropping. Or take phone back and give me a refund

    • Lakeyoa P

      Date: 03/24/2025

      They charge me for services that I have no access to, two or 3 months after I cancelled the phone services. They have different addresses that doesnt belong to me listed.They are Fraudulent!!!!

    • Ahmed H

      Date: 03/16/2025

      They charged my credit card for an additional service that I have no access or affiliation with after I switched to a different phone carrier.

    • Solomon A

      Date: 03/12/2025

      I wonder why this network is still in existence. This is the worst thing that have ever existed in the history of mankind. This network is worse than world War 1 and 2 in combined

    • Amber A

      Date: 03/06/2025

      Manipulative liars. I knew I shouldn't have tried Boost again. I will be filing a complaint with BBB as well. I was sold a phone on the basis that it would be unlocked since it would be paid in full. I was also told the phone was refurbished/used. I wanted my phone unlocked, because when I had boost years ago, the service was terrible.I've had problems with the phone and I know it's this device specifically, because I bought this model because I had it previously and my dog bit my phone and shattered the screen. I had no problems with that device prior, so I wanted the same. The one I got from boost is garbage. It's constantly crashing apps, including the camera, and freezing, occasionally restarting. Not to mention, I can't make calls in my home without wifi calling or calls are dropped or choppy. Upon contacting Boost customer service several times, I get the same BS. "We can't release the phone until it's been on our network 12 months." Repeatedly I tell them, that is NOT what I was told. I was told itwould be unlocked as it was paid in full and a refurbished device. "Rest assured our devices are new." ****. Someone is lying, and customer service doesn't give a c*** On top of this, the guy broke the phone case I bought, charged me $25 for the case when he told me he'd give it to me for $10, installed my screen protector with a huge bubble, and charged me a "device set up fee" of $35, just for putting the sim in, installing the screen protector incorrectly, and breaking my case. BOOST HIRES FELONS. Then they don't give a c*** if they steal from their customers. They don't so much as investigate these claims, knowing full well that they have felons in their stores. DON'T SHOP BOOST.

    • Jesse M

      Date: 03/05/2025

      ZERO STARS. PERIOD!!I ordered a 1 new phone line and the agent sent me 2 sim cards. Ever since then I have been getting charged for 3 lines each month when I only should be charged for the 2. When I called to talk to the agent, she claimed that they will not refund the service charge for the 3rd line. I never ordered a 3rd line, I never approved a 3rd line, I never activated a 3rd line, so why am I being charged??? The manager was not helpful and only kept repeating the same thing, "I cannot refund a line that has been activated." I NEVER ACTIVATED A 3RD LINE. THE EXTRA SIM THEY SENT ME IS STILL IN THE PACKAGE ON MY SHELF. I have even read the reviews below and there is others who have had them do the exact same to them. this isn't just a one time thing, they are purposely sending out these extra sim cards to lock people into paying for them as they are a pre-paid service that "Can't issue refunds". It's a flippin joke.I will be taking my business to another company before the end of the next billing cycle.

    • Mark V

      Date: 02/27/2025

      When I say I have done a whole lot of online business in the last 15 years and Boost mobile being the worse experience Ive ever had, I mean this whole heartedly! I wouldnt recommend Boost mobile if someone paid me to!

    • Joseph W

      Date: 02/20/2025

      They lie and do not keep there word and called for two lines got four with out me even asking charging me for it and after telling me I will pay this amount but really now have to pay twice that

    • Jeffrey G

      Date: 02/14/2025

      Back on January 12th, 2025 my roommate went to Boost to get a plan and phone. Got approved and got the phone. Then the snow storm on January 21st & 22nd happened. And on the 22nd, he slipped and fell, cracked the screen to the point it wouldn't take finger inputs, it would turn on and show you the screen but wouldn't let you swipe or put the code in. Since me and him had gotten evicted and were staying in a hotel until we found somewhere to move, he kept trying to get them to send it to the hotel... it was our place of resident for 4 months, it's where we lived at. But they wouldn't send it to him there, he tried having it sent to his bosses house, her husband said RTS, he finally got them to send it to his doctors office, after trying since January 23rd. He got it delivered on February 12th, which, coincidentally coincided with when he got the phone and plan initially. He called them and explained they had delayed sending his phone, and now when he did get it the service was on its last billing day. They would NOT understand that he hasn't been able to use phone 3 weeks out of the 4 weeks for a plan monthly. They would not give him any extra time for when thwy had delayed sending him his phone, through places that said it was okay to send it.

    • Camara C

      Date: 02/05/2025

      I am supposed to be on the $25 plan as promised in the store. I'm still paying $50 a month. **************** will not help me, neither will the store. I purchased the phone, and now I can't unlock it to switch to another carrier! It's like I signed a contract with a pre paid company.

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