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Find a Location

Groove Subaru has 1 locations, listed below.

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    Business ProfileforGroove Subaru

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/30/2010

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5300 S Broadway, Englewood, CO 80113-6709
    BBB File Opened:
    5/4/2010
    Years in Business:
    14
    Business Started:
    7/31/2009
    Business Started Locally:
    8/30/2007
    Accredited Since:
    4/30/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Brenden Carlson, General Manager
    Contact Information

    Customer Contact

    • Mr. Brenden Carlson, General Manager
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    22 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    At the beginning of last year I purchased a Subaru Crosstrek off of groove subaru. I hadnt even been driving this car for 4 months when I got an oil change and the same day, I heard a loud clanking sound and had it towed into groove to find out that the engine was blown. I drove a rental for 3 months while they were pulling me in every direction while taking no responsibility, eventually warranty decided to cover a new engine. The first engine they put in was a bad engine and then corrected that mistake. The car was fine until I brought it in once again for an oil change 2 weeks ago, this past Saturday I was driving on the highway when all of a sudden I heard that loud clanking sound again, the oil light came on and then all of the lights came on. I broke down on the highway without being able to accelerate and the entire engine was shaking when we opened the hood. I had it towed to groove Subaru. They are currently waiting on warranty to approve a new engine. This car is a danger to me and anyone on the road clearly, and they couldnt care less. Last summer was full of a lack of communication, blame being pointed at me and no responsibility being taken. I still owe a little over ****** dollars on this car. I received a call about trading this car in or selling to them and they offered 2500 because of the engine problems and hail damage(hail damage was already in this car when they sold it to me for ****** dollars). I am at a loss of what to do next and they could care less. I would love for them to strictly pay what I owe for my car plus what I had just put into it with 4 brand new tires so we could all go our separate ways.
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    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nick Y

    1 star

    06/21/2024

    Holy wow this place is run so poorly. We just spent $55,000 on a new car here, and since then have yet to receive ANY RESPONSE to 8 voicemails left for the ********** with the receptionists, managers, and sales reps. I have literally tried every extension, provided my information no less than 4 times with reception over 2 weeks AND YET ZERO CALL BACKS. This business only wants to sell you the car, after that they could literally care less. Will never do business with them again and you should avoid if you have any self-respect. I might even have to drive down and show up in person to speak to the Manager and make a scene if thats what it takes since 8 voicemails have yet to achieve literally any response. Do better for your customers ********************** this is seriously insane.

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