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Business Profile

Parking Attendant

Parking Revenue Recovery Services, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Parking Revenue Recovery Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Parking Revenue Recovery Services, Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 2,192 total complaints in the last 3 years.
    • 798 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in ************ in a lot on March 29, 2025. PRRS was the parking lot enforcement agency of the lot. They use ********** for the payment system. I parked my vehicle, and scanned the code to pay. The session started for 2 hours. Before the session expired, I attempted to extend it. I attempted to extend it through the text and received an error message; I tried to use the email link which would not allow me to extend the session; I even re-scanned the ** code to try to extend it. Again, the payment system would not allow me to extend. At that point, I left the lot. I then receive a bill for $97. After submitting proof of payment and advising of the system issue, they agreed to reduce it to $77. This fee is for 19 minutes over (which I spent that entire time plus some trying to get their system to work). I will agree to pay what I would have been charged to extend the session if their system was functioning.

      Business Response

      Date: 04/24/2025

      We have dismissed your parking notice and there is no further action needed from you.

      Customer Answer

      Date: 04/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution: dismissal of parking notice, is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued a citation for $55 despite having paid for parking twice during the time in question.The citation was issued on 3/30/2025, at ***************************************************, under citation number GPDEN-******. I initially paid for parking through text2park on 3/29/2025 at 10:45pm, and after receiving a warning on my vehicle (1 hour and 15 mins). I walked back to my car to ensure my license plate was correct and I paid for an additional 23 hours and 45 mins at 12:14 AM on 3/30/2025 to ensure compliance. Despite both payments, I was still issued a $55 citation.I received the citation in the mail seven days later and immediately disputed it the same day. However, as of today, I have not received any response or update regarding the status of my dispute. I am concerned because I have no other means of contacting the issuing company directly, and I am worried this citation may be sent to collections without being properly reviewed or resolved.I have retained proof of both parking payments and my dispute. I believe this citation was issued in error and should be dismissed given my compliance and efforts to rectify the situation.

      Business Response

      Date: 04/23/2025

      We do see your payment. On this lot you have 20 minutes to pay for parking upon entering the lot and you took 1 hour to pay which is why the notice was generated. You did however, pay for the full time so we will dismiss this notice and there is no further action needed.

      Customer Answer

      Date: 04/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ***********

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/17/2025 I parked in a lot near ****************. The building was closed for President's Day. The lot was almost vacant. There was no attendant to pay. A ** code was displayed on a bulletin board on the lot and price was posted at about $4.00. I used the ** code to pay. I got a confirmation text and thought my fee was paid. We returned to the car about 2-3 hours later and went to dinner. The card I used to pay the parking fee was declined at the restaurant. I thought that was strange. We returned to the car and a friend then noticed an envelope stuck at the bottom of the windshield. I thought it was an advertisement or charity and put it aside to open at home. The envelope contained a ticket for $87.00 for "unauthorized parking." I immediately called my bank and they concurred that I was probably a victim of a ** code scam. I then called the number on the **** ticket and left a message to pay. I also filed an online dispute and offered to pay the customary amount of about $4.00 all on that same day. My dispute was denied. I was then called on a fake number by someone claiming to be with ****. He offered to reduce the fee to $67.00. I asked for a bill to be sent via ****. He got very hostile. I was then sent a letter by their Collection Attorney demanding payment of $67.00. I have made several good-faith efforts to pay the customary fee for parking in the lot. The ** code displayed on the lot took my payment. The same day I was ticketed $87. Beginning the day after this incident I have been inundated with ********* companies demanding payment for tolls, parking fees, bridges, and other nonsense. I spent weeks deleting and blocking these emails and texts. Upon further investigation of **** I have learned this is a pattern with them. It is a scam from **** and many people have paid these exorbitant fees thinking they were going to have their credit records marked if they did not pay.

      Business Response

      Date: 04/23/2025

      Unfortunately, it is the consumer's responsibility to make sure that they payment went through and there are payment signs on the lot that show you how to pay and also a machine to pay through as well. This notice is valid and we consider it closed and paid in full since you already paid for it. 

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ****

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in the lot at ***********************************************************, om 3/29/2025. I paid the full parking fee of $37.10 before leaving the vehicle in the lot. I sat in the car for a limited time before paying the fee as I waited for the rain to let up before exiting the vehicle to register and pay the fee. I did not see any signage indicating a minimum registration time. The assessed fee of $55.00 for late registration for a relatively short period of time is excessive and is being charged without clear prior notice. There were many open spaces in the lot during the period I waited for the rain to lessen, so I lot did not lose any revenue while I waited to register.

      Business Response

      Date: 04/22/2025

      We do see that you paid for parking. On this lot you have 20 minutes to pay for parking and you took 22 minutes to pay so it generated a notice. We do see however, that you paid for the full time on the lot so we will dismiss this notice and there is no further action needed.

      Customer Answer

      Date: 04/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/13/2025 is the date of the issue. I was not driving the car in question. Car was parked in a ProPark Mobility lot, paid and have the receipt (attached). The receipt does not say how long the parking is good for. Just shows paid. I received a notice in the mail telling me I owe PRRS $80.00. I have the original receipt that shows no specific parking timeframe. I have called and disputed this notice online. I will not pay for anything to a company I am not even sure is affiliated with **************** and will not pay the reduced $15.00 for non-compliance when I was given the receipt by the person that parked when the receipt does not specify a parking timeframe. Again, I was not even driving the car.

      Business Response

      Date: 04/22/2025

      We can't open your attachments and we are trying to see the proof of payment. Can you please reattach it in something other than a png? Try using a jpg or jpeg format.

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 23235152

      I am rejecting this response because: I have previously sent the receipt and received an acknowledgement from PRRS via email on 18 April 2025.  I will send the information again in jpg where applicable.

      Sincerely,

      **** ******

      Business Response

      Date: 04/24/2025

      Thank you for providing this receipt in a readable format. We have dismissed your notice and there is no further action needed from you.

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Bill/Notice of Non-Compliance for a parking violation at a parking garage in ****************. It is for an entry and exit on 3/23/25 from 11:01 am ET to 11:40 am ET. I pulled into the garage to make a purchase from a moving sale at the apartment complex. I never parked at the complex. I only pulled up to the door and waited for the seller to bring down the merchandise that I was purchasing. I remained in contact with her the entire time and was informed where to pull-in and wait for her. The amount of the "ticket" is $99. I attempted to resolve this issue by completing a dispute resolution form to Parking Revenue Recovery Services. They called me but did not resolve and only offered me a $20 reduction for the issue. They also did not have any proof of parking. They had images of my license plate upon entry and exit. Please resolve this matter by dismissing the notice.

      Business Response

      Date: 04/22/2025

      The time on this lot goes from entry to exit and you must pay within 10 minutes of entering the lot. The times doesn't go from when you leave your vehicle. This is a valid notice and we will honor the settlement already given. 

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23220310

      I am rejecting this response because: I am not convinced this is NOT good business. I went back to the lot and took photos (which I could not upload). ALL of the signs are indicating parking. I did not park my car. Parking is clearly defined as the action of bring a vehicle that one is driving to a halt and leaving it temporarily, typically in a parking lot or by the side of the road. Again, I was there for a moving sale. 

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:04/21/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i received a notice that i had to pay a parking ticket. i provided the information to the company as to why this was an error. never heard back from them. they forwarded this to a collections attorney (daniel b ***** ************). i have also let them know all of the reasons as to why this is an error and they are still requesting payment. (the car in the photo is not, nor has ever been mine. i have not been out of the state of ******* in years. the plate and associated registration have long since been expired and is obviously not in use)

      Business Response

      Date: 04/23/2025

      We apologize for the inconvenience and we have removed your name and information from our system. It appears that the cameras caught a couple of letters incorrectly. There is no further action needed from you.

      Customer Answer

      Date: 04/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Please make sure that none of this was reported to any credit agencies and confirm.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/19/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vehicle was parked while having passport renewed. Parking lot fee was paid ($20) and have credit card transaction to prove. Received notice of $45 fine for registered late: after grace ******* As a legally disabled person and a disabled veteran, it takes a little longer than the average person to do get things done. Under the Fair Debt Collection Practices Act (FDCPA), I submitted a dispute letter to Daniel *. *****, asking for a debt verification letter. This was sent via ***** and tracking shows this package was delivered and signed for on 7 March 2025. I later received a letter dated 5 April 2025 (received 19 April 2025) from Daniel *. *****, which states this debt is now in collection. This is a violation of the ****** I have not received any debt verification information that I requested from Daniel *. ***** under the ****** Be that as it may, by law, Subsection (b) of 15 U.S. Code 1692g states, in part, that if a debt collector receives a timely validation request, (as was my case), then collection efforts must cease until the debt is validated. The Colorado Attorney *************** will be notified accordingly. I dispute this debt and request it be removed.

      Business Response

      Date: 04/22/2025

      We do see that you paid for parking. On this lot you have 10 minutes to pay for parking upon entering the lot and you took 49 minutes to pay. This is the reason you received the notice, however, you did pay for the full time you were on the lot so we will dismiss this notice. There is no further action needed.

      Customer Answer

      Date: 04/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was parked in a public lot attached to a grocery store and a Cava on ************************************ It was not me driving, but I was told that the person driving my car was shopping and eating lunch while in that same lot. There was no signage anywhere supposedly. I got a bill for $92 and a lot of threats about taking me to collections. If **** does not drop its fine and keeps threatening to boot my car and hurt my credit, they will be talking to my lawyer. **************.

      Customer Answer

      Date: 04/21/2025

      The notice number is UPSCDEN-******. The license plate of the car being driven was DEO-L15

      Business Response

      Date: 04/22/2025

      This parking lot has a 3 hour limit and there are signs on the lot (red and white ones). This notice is valid and upheld as the vehicle was there over 4 hours. We will offer a settlement of $72.00 to close it out. If you would like to discuss this further, you can call ************.

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 23226560

      I am rejecting this response because:

      How do you know that the person using my car didn't go from one store to the other and to the restaurant during that time? You expect someone to drive out of the lot and come back in just for that time limit? That was not me driving that car. Your pictures that you sent on the form show and prove absolutely nothing. Drop the bill or else Id be more than happy to bring legal action. 

      Sincerely,

      **** ********

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received notice #ABMSLC-005701 from PARKING REVENUE RECOVERY SERVICES, INC Issuer/Creditor: Parking Revenue Recovery Services, Inc. for: No Permit / No Facility Registration / Unauthorized Parking. They have two images of my car entering and leaving the lot, with no evidence that the car was parked in the lot or that I left my vehicle. The first image is of me entering the lot to pick up my friend and the second image is of me leaving the lot after having dropped her off. I was never parked in the lot, nor does the company have evidence that I was parked in the lot.

      Business Response

      Date: 04/22/2025

      We have dismissed your notice as it appears you left the lot within the grace ******* There is no further action needed from you. 

      Customer Answer

      Date: 04/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ********

    Parking Revenue Recovery Services, Inc is NOT a BBB Accredited Business.

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