Business Profile

Parking Attendant

Parking Revenue Recovery Services, Inc

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Complaints

This profile includes complaints for Parking Revenue Recovery Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,192 total complaints in the last 3 years.
798 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recived a Notice LAZSAT-****** of Non-Compliance from Parking Revenue Recovery Services, INC issuer/creditor. This noticed was recvied at my home on 04/14/2025. The Date of notice on the letter is 03/23/2025 so thats already incorrect. The violation states expired Permit/Facility Regestration and is for $102.00. This has Two small images of my vehilcle on the right side. No where in the parking lot or app did it advise of a time limit. It just has you pay which I do have proof of paying with a credit card statment. I didnt not recvice a notice on my vehicle that day nor anthing prior to this stamtent. This is outrageous $102.00 is exessive. It took me over 45 mins to get a hold of someone from customer support. I then explained to them my sitcuation and they offered me $20.00 discount if I payed the $87.00 Dollars right then and there. I expliend I was not in a finacial situcaiton to just pay the $87.00. She followed up with my account would be refered to a PRRS legal team for collections. At this time if felt both threatend and offended. I did notice a sign stating parking for paying customers only towing and boot enforced. So I did PAY, never did I recvied a follw up email, text or corrispondance that I was over any type of time limit. I would Like to have this dismissed.
Business Response
Date: 04/18/2025
We have your payment through the ***** app and you only paid for 2 hours. When you purchased your paid parking session it gives you a time in and a time out. Once that time expiration is up you are to either remove your vehicle from the lot or add additional time and neither of these was done so this is the reason you received the notice. This lot is monitored through a camera system so you would have never received a notice on your vehicle they come in the mail. We will honor the settlement given but this is valid.
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 11, 2025, at approximately 1:10 PM, I legally parked my vehicle outside the ********** in *******, **. I paid for three hours of parking using the ** code displayed on-site, which totaled $19.35 and covered my parking through 4:10 PM. A screenshot/receipt of the payment can be provided as proof.Despite my valid payment, at 2:33 PM, Parking Revenue Recovery Services (PRRS) issued a Notice of Noncompliance (Notice No. LAZSEA-******), falsely claiming that I had not paid for parking and threatening a $107 fee, with additional threats to send the matter to collections if not paid.This notice was issued in error and appears to be a predatory or negligent enforcement tactic. The issuance of this notice despite valid payment constitutes either a failure to maintain accurate records, or willful misconduct designed to extort unwarranted fees from legally parked individuals. I demand that **** immediately withdraw this notice and confirm in writing that the matter is closed with no further obligation on my part.I am filing this complaint to document the incident and to request that PRRS update its practices to prevent similar harassment in the future. I reserve the right to pursue additional remedies through consumer protection agencies or legal counsel if this issue is not resolved promptly.
Business Response
Date: 04/18/2025
Thank you for sending us in the proof of payment, however, you paid through an app on the ** code. We need the receipt from that as it shows time in and out, the plate number and location. Once you can provide this please send it in to *************************************** so we can review and if all looks good we will dismiss this notice.
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** charged me $55 for paying the parking ticket late at 8.52am. I initiated the payment at 8.13am, right after my parking. The processing time of the payment is out of my control.
Business Response
Date: 04/18/2025
We do see that you paid for parking. On this lot there are signs that state you have 10 minutes to pay for parking upon entering the lot and you took 38 minutes to pay. However, you did pay for the full time you were on the lot so we are going to dismiss your parking notice. There is no further action needed.
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked in one of those scammy lots. Their system was not working I was not able to pay. I just received a violation letter giving me a 104 dollar fine for a parking lot that charges 8 dollars a day. This is absolutely a scam and not okay. Im happy to pay the amount that I wasnt able to pay that day but this is unbelievable. Ive seen so many others struggle with these lots and this company they need to have something done about it.
Customer Answer
Date: 04/16/2025
BPY-U32
notice number NWDEN-139317
I would also like to add the sign going into the lot only says a fine of 150 dollars for inputting license plate incorrectly. Not the penalty if payment is not received (due to their issues with their payment system). The sign lacks clear information on penaltys. Making the overall payment amount astonishing upon receiving it. I also would add I have placed a dispute with them and they have yet to answer. With the horrible reviews on this company I dont expect them to which is also not okay as they do this to many people. I would pay for the time I parked there. But refuse to pay this inflated, absurd amount.
Business Response
Date: 04/22/2025
Due to the issue that you had we will offer a one-time courtesy offer of $25.00 to close this out. If you would like to discuss this further, you can call ************.
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife parked at the 900 Commerce & 903 ******* location. She arrived early in the morning and there was a homeless person camped out at the pay station. She waited until another person parked and went to pay. At that time she went and paid for a full day parking. She ended up parking for 2 hours, leaving earlier than expected but the parking company that couldn't be bothered to light their parking lot appropriately or secure it has the resources to send threatening letters to people who pay for parking. We contacted dispute have have not received resolution, from what we read this company is all about trying to scam people parking there with these fines even though parking is paid. I would like them to cease and desist all collection efforts since more than sufficient parking was paid and credit the account.
Business Response
Date: 04/16/2025
We do see that you paid and that you paid for the full time on the lot so we have dismissed your parking notice. The issue is that you are supposed to pay within 20 minutes of entering the lot and you took longer than that. It is dismissed now and there is no further action needed.
Customer Answer
Date: 04/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the absolutely worst company to ever do business in the State of *****. They are complete crooks. Do not ever park in the parking lots that they manage. I parked in one at ****************************************************************. I registered my car using their QR code. I used my credit card. Paid and was never sent a receipt after my payment so now I dont have evidence that I paid. I should have taken a screenshot, but I didnt think to do so at the time. I thought I could trust this company. They are complete crooks. They sent me a $97 bill which is 4 times the amount of parking. If you park in one of the lots, you better take your own pictures and video to show that you paid. Complete crooks and complete corporate greed!
Business Response
Date: 04/16/2025
We do see that you paid for this parking notice which is valid and was upheld. We consider this as paid and closed in full.
Customer Answer
Date: 04/16/2025

Complaint: 23207791

I am rejecting this response because: I was charged incorrectly and I registered my parking and was not sent a receipt.

Sincerely,

***** *****
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PRRS issued a parking ticket even though I am eligible to use the lot that they monitor at no expense (I am a *************** customer). In a dispute I made to them, I sent over justification (I.e transaction receipt for that day for a e made at back of America) but they still failed to resolve and waive the ticket. It seemed like they have some automated system and offered 20% off (for no reason) of exorbitant ticket prices, it seems so scammy.I have not paid the ticket and I want them to waive the ticket in writing, as theyve threatened to impact my credit score. Again, they issued a ticket and refuse to rectify the issue even though I gave clear documentation that I am allowed to park in that lot at no expense
Business Response
Date: 04/04/2025
We would like to help you further but you need to give us the notice number that you are messaging about for us to look it up in the system.

Customer Answer
Date: 04/04/2025
Complaint: 23039976

I am rejecting this response because: notice # is LAZSEA - 207602

Regards,

***** ****
Business Response
Date: 04/22/2025
When our lot monitor was on the lot they observed that you didn't just go to the bank atm and went elsewhere and was parked more than you should be just to use the **** This is valid and upheld. We will honor the settlement already given. If you would like to discuss this further, you can call ************.
Customer Answer
Date: 04/22/2025

Complaint: 23039976

I am rejecting this response because: Per all signs indicated in the lot, I parked there legally and within the requirements stated on the signs. I withdrew cash from a *************** ATM and have shown receipt that this happened as I was parked in the lot. The response from the business is problematic in that it is just stating anecdotal info from the parking maid; I have included an actual copy date stamp of withdrawing funds and demonstrating being a BoA customer.

Sincerely,

***** ****
Initial Complaint
Date:04/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First of all, this is a CORRUPT, heartless company. I received a Notice of Non-Compliance in the mail for parking in a PRRS managed lot in downtown *********, ***** on 3/21/25. I paid $6 for a 2-hour stay. It was a Friday in March and the lot was not busy. While I was awaiting for the rest of my party to arrive at the car, I overstayed my stay by 15 minutes. I didnt think twice about it until I received a notice in the mail. The fee was $138 - a punishment that did not fit the crime. Thinking they didnt connect my $6 to this car, this day, this lot - I emailed in a dispute. I was then told my dispute was denied - but they did tell me that they would reduce my fee to $118. This is UNACCEPTABLE. I would be happy to pay for another hour or even an all-day fee. This is simply price gouging. I am presently sitting on hold with PRRS (for 40 minutes and counting). I thought to kill some time by looking them up on the BBB. Not to my surprise I see complaint after complaint. I see some reference to a 20 minute grace ****** given by ****. I am hoping that they will extend this to me - if they have the courage to answer the phone. My notice number was PRTGLS-****** and my ticket ID is ******. Still waiting on the phone43 minutes and counting
Business Response
Date: 04/15/2025
We do see that you paid for parking. You only paid for 2 hours and you were on the lot for 2 hours and 15 minutes. This is a flat rate penalty fee that is assessed for any amount of time that is over the paid parking session unpaid. This is a valid and upheld notice and we will honor the settlement already given.
Customer Answer
Date: 04/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It took waiting on hold for 60 minutes last night (I gave up) and another 30 minutes today to talk to a human. Had to immediately escalate to a supervisor. After I was hung up on, a supervisor did call me back. Fee was forgiven. Although appreciated, the supervisor was very condescending in delivering the message.

Sincerely,

***** *****
Initial Complaint
Date:04/14/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being ticketed for parking in their lot, which I did not. The pictures provided clearly show that I was parked next to the ************* which I am a member of and is not park of their parking lot. There is just no reasoning with these people. I will not pay for this craziness and I am registering complaints with whomever I can in this regard.
Business Response
Date: 04/15/2025
We do see the drive thru so we have dismissed both of your open notices and there is no further action needed.
Customer Answer
Date: 04/15/2025

Better Business Bureau:
This is one very shady business which should be sanctioned by city and state authorities. The process I had to go through to come to this resolution is absolutely unsatisfactory.
That said, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you BBB for being there to help resolve injustices like this.
Sincerely,
******* ******
Initial Complaint
Date:04/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was mailed a notice that I owed $102 for unauthorized parking in the lot on *************, however the lot was open and there was no attendant. There was no sign that it was a private lot or permit only, no barrier, nothing indicating that I was not allowed to park. Additionally there was no fee schedule, only a QR code which led to nowhere. I sent my dispute to **** on April 2 due to the fact that there was no clear/visible signage of restriction, barrier, attendant, or method to pay so I don't believe that I should be penalized and still have yet to receive an update. The case still shows as being owed in the portal.
Customer Answer
Date: 04/14/2025
Apologies, I had placed that in the Account number field in the original complaint form but I guess it did not get through. The notice number was MICLE-04167. Thank you
Business Response
Date: 04/15/2025
There are signs on the lot right when you drive in. They are red and white signs that state there is no free parking at any time and that you have 10 minutes to pay for parking upon entering the lot and there are blue and white signs with QR codes to show you how to pay. This is a valid notice and we will offer a settlement of $82.00 to close this out. If you would like to discuss this further you can call and speak to a representative at ************.
Customer Answer
Date: 04/15/2025

Complaint: 23202403

I am rejecting this response because:
As mentioned, I tried that QR code and it did not load a page for me to pay. With no other way to pay, I had no choice. The problem is not that I had to pay for parking but that I had no way to pay for parking and there wasn't another available place to park so leaving wasn't an option. I will happily pay for the weekend rate for the time that I was there. On your website it says that is $15.

Sincerely,

********* *****
Business Response
Date: 04/16/2025
If you would like to discuss further, you can call ************ as the settlement is the lowest we can go
Customer Answer
Date: 04/16/2025

Complaint: 23202403

I am rejecting this response because:
Can you please provide further details regarding what the nature of the discussion would be? If the $80 is the lowest you can go, I'm concerned that a phone call may not be productive. Looking forward to receiving some discussion points and agenda as well as a contact name I can provide during the call so that we can make the most use of our time during a phone discussion. Thank you in advance.

Sincerely,

********* *****
Business Response
Date: 04/22/2025
The lowest is the $80.00 and the option to call is just if you have further questions than have been addressed on here. They will be telling you the same outcome however.
Customer Answer
Date: 04/22/2025

Complaint: 23202403

I am rejecting this response because:
I am not sure why 80 would be the lowest settlement amount considering they have the power to negotiate or override for their own company. I'll pay 15 as owed, or $30 maximum (15 original fee + 100% penalty). Feel free to mail me the updated invoice, thank you!

Sincerely,

********* *****

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Parking Revenue Recovery Services, Inc is NOT a BBB Accredited Business.